PWR Property Consultants
Woodthorpe, NG5
4.3/5, 23 reviews
78% recommended
100% lettings valuation accuracy
83% lettings fee satisfaction

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“DO NOT use this agency. An absolute nightmare to deal ......”

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Aug 28,2014
Minithumbdown
By: 'Keith'
Aug 28,2014
2 people found
this helpful
DO NOT use this agency. An absolute nightmare to deal with from the beginning until the end of our tenancy. Firstly took at least a month to book a repair (longer in some cases). We were left without a working shower for a month and a half, no working lightswitch upstairs for 4 months, no electricity downstairs for a month. This agency have no regard for tenants whatsoever, as soon as they move you in and you've signed a contract they will literally forget about you until it's time to pay the rent (only time they made an effort to get in contact even when I left them repeated messages about repairs. To top it all off they maintained they did not receive an inventory form and took over 75% of the deposit at the end of the tenancy. What's more I contested some of the repairs and in reps phones they threatened to increase the severity of other damages and increase the price.
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By: Adam Kingswood
Aug 28, 2014
Genuinely upset to read this complaint about PWR. However, having tried to investigate this case further I cannot locate 'Keith' as one of our tenant's from the information stated. All inventory's are prepared and signed by the tenant at the outset of the tenancy, with a copy retained to both tenant and ourselves. All deposits are also registered with a tenancy deposit scheme for both tenant's and landlord's benefit. Therefore, if 75% was deducted from the deposit then genuine damage / cleaning must have been caused to justify this deduction. I would like to be given further details to look into this case further.

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Latest Reviews

View all Reviews 23
8th Apr 2015
reviewed by 'Nick'
“The company has been very thorough through out the entire letting process and I am extremely happy to be working ......”
12th Mar 2015
reviewed by 'Tom'
“I appreciate that other agents also give good service, but we find that PWR have a flexible approach towards the ......”
12th Mar 2015
reviewed by 'Duncan'
“I have used PWR for around 6 years, on 2 properties. They have found me 3 tenants, ensuring full occupancy at all times, ......”
3rd Mar 2015
reviewed by 'Tony'
“I have used PWR many times, when letting my properties, and have always found all the staff very professional and ......”
20th Feb 2015
reviewed by 'M'
“Excellent Service. Have let numerous properties through them now. Always manage to let them quickly and efficiently. The office staff ......”
28th Aug 2014
reviewed by 'Keith'
“DO NOT use this agency. An absolute nightmare to deal with from the beginning until the end of our tenancy. ......”
Opening Hours
  • Monday: 08:45 - 17:30
  • Tuesday: 08:45 - 17:30
  • Wednesday: 08:45 - 17:30
  • Thursday: 08:45 - 17:30
  • Friday: 08:45 - 17:30
  • Saturday: 08:45 - 13:15
  • Sunday: Closed
Address

PWR Property Consultants
42 Thackerays Lane
  ,Woodthorpe
Nottinghamshire
NG5 4JD
0115 9264500

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 83% £450 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 0 1 2 0 0 0 0 0 3
Areas covered
  • NG1
  • NG11
  • NG2
  • NG12
  • NG3
  • NG14
  • NG4
  • NG5
  • NG6
  • NG7
  • NG8
  • NG9
  • NG10
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Mansfield, NG18
Woodthorpe, NG5

“The company has been very thorough through out the entire ......”

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Apr 08,2015
Minithumbup
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Michael
By: 'Nick'
Apr 08,2015
2 people found
this helpful
The company has been very thorough through out the entire letting process and I am extremely happy to be working in partnership with them whilst being a landlord....
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“I appreciate that other agents also give good service, but ......”

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Mar 12,2015
Minithumbup
By: 'Tom'
Mar 12,2015
1 people found
this helpful
I appreciate that other agents also give good service, but we find that PWR have a flexible approach towards the services they offer. We have specific requirements as a landlord such as minimum 12 month let. As a landlord company, we have less need for a ...
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Comment on agent fees
we are happy with the let only option. Some other agents do not offer this service.
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“I have used PWR for around 6 years, on 2 properties. They ......”

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Mar 12,2015
Minithumbup
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Ilkeston
By: 'Duncan'
Mar 12,2015
0 people found
this helpful
I have used PWR for around 6 years, on 2 properties. They have found me 3 tenants, ensuring full occupancy at all times, with no rent arrears arising. I would recommend them. I use their find a tenant service....
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“I have used PWR many times, when letting my properties, ......”

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Mar 03,2015
Minithumbup
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Heather
By: 'Tony'
Mar 03,2015
1 people found
this helpful
I have used PWR many times, when letting my properties, and have always found all the staff very professional and helpful. Adam Kingswood, the manager, is always good to talk to and his knowledge of the property market is second to none. I always recommend ...
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“Excellent Service. Have let numerous properties through them now. Always ......”

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Feb 20,2015
Minithumbup
By: 'M'
Feb 20,2015
1 people found
this helpful
Excellent Service. Have let numerous properties through them now. Always manage to let them quickly and efficiently. The office staff are always helpful and able to answer any questions....
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“DO NOT use this agency. An absolute nightmare to deal ......”

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Aug 28,2014
Minithumbdown
By: 'Keith'
Aug 28,2014
2 people found
this helpful
DO NOT use this agency. An absolute nightmare to deal with from the beginning until the end of our tenancy. Firstly took at least a month to book a repair (longer in some cases). We were left without a working shower for a month and ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Adam Kingswood
Aug 28, 2014
View all comments (1)
Genuinely upset to read this complaint about PWR. However, having tried to investigate this case further I cannot locate 'Keith' as one of our tenant's from the information stated. All inventory's are prepared and signed by the tenant at the outset of the tenancy, with a copy retained to both tenant and ourselves. All deposits are also registered with a tenancy deposit scheme for both tenant's and landlord's benefit. Therefore, if 75% was deducted from the deposit then genuine damage / cleaning ...

“We have several properties in the Nottingham area and we ......”

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Apr 26,2014
Minithumbup
By: 'Colin'
Apr 26,2014
1 people found
this helpful
We have several properties in the Nottingham area and we have been using PWR as letting agents for the past 4 years. Our experience is that they are always professional and thorough and respond to our queries/requests promptly. We feel that we have a personal ...
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“PWR, and in particular Adam Kingswood, marketed the property and ......”

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Apr 24,2014
Minithumbup
By: 'Peter'
Apr 24,2014
1 people found
this helpful
PWR, and in particular Adam Kingswood, marketed the property and took me (a complete novice) through all the letting procedures and formalities painlessly. This was 2.5 years ago and since then the company has dealt with two changes of tenancy, certain insignificant property issues, and general ...
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“They have managed my property now for several years and ......”

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Apr 24,2014
Minithumbup
By: 'Paul'
Apr 24,2014
0 people found
this helpful
They have managed my property now for several years and have reported dealt with any issues in a cost effective and efficient manner....
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“Adam and the team at PWR have been outstanding and ......”

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Apr 03,2014
Minithumbup
By: 'Andy'
Apr 03,2014
2 people found
this helpful
Adam and the team at PWR have been outstanding and cannot do enough to support every aspect of looking after their customers and landlords. I would highly reccomended them to prospective property owners looking for a reliable, efficient and high quality agency service. Each time ...
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“I have been using PWR for over 8 years now and ......”

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Mar 31,2014
Minithumbup
By: 'Carolyn'
Mar 31,2014
2 people found
this helpful
I have been using PWR for over 8 years now and have never had a problem with any of their staff, who are all always more than helpful, polite and on the ball. All staff have communicated with me and kept me in the loop whenever ...
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“I am a prospective tenant and have viewed houses/flats ......”

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Mar 29,2014
Minithumbdown
By: 'Joan'
Mar 29,2014
2 people found
this helpful
I am a prospective tenant and have viewed houses/flats with PWR but unfortunately apart from one of their agents(a lady) who did receive me in a nice/professional manner way none of the others who I met were like this. On one of ...
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What agent could do to change your mind?
Need to change their way of facing the customer - face to face and by telephone - as soon as possible. This is very discouraging for people who want to let a house. Remember that you are providing a service but for us it's not free. We are paying. Being courteous and nice will only help.
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“From the first meeting to discuss what PWC could offer ......”

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Mar 28,2014
Minithumbup
By: 'Rob'
Mar 28,2014
1 people found
this helpful
From the first meeting to discuss what PWC could offer me as a Landlord they have provided a high level of professionalism and confidence. All the team at PWC have continuously provided excellent service in managing my property and the tenants over the last 8 years. ...
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“Having been involved in Property management myself for many years & ......”

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Mar 27,2014
Minithumbup
By: 'Brian'
Mar 27,2014
1 people found
this helpful
Having been involved in Property management myself for many years & having run my own Property Management Company myself and having dealings with many such firms as competitor & client, I cannot recommend PWR highly enough to prospective clients. They manage a sizeable portfolio of properties on ...
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“I recently relocated to Nottingham from the South and found ......”

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Jan 06,2014
Minithumbup
By: 'Sarah'
Jan 06,2014
1 people found
this helpful
I recently relocated to Nottingham from the South and found PWR to be the best and most helpful agent. They really took the time to understand my needs and were considerate about the times I was able to view properties (I wasn't the most flexible ...
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“Pwr owner and the gas engineer are father and son ......”

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Dec 17,2013
Minithumbdown
By: 'Paul'
Dec 17,2013
3 people found
this helpful
Pwr owner and the gas engineer are father and son which they dont tell you.they lie about sending letters to check boiler and let themselves in. they.are not helpful and are rude. Do not go with these people. I had my gas shut ...
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“I am a landlady who started this new venture about 16 ......”

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Nov 27,2013
Minithumbup
By: 'jane'
Nov 27,2013
3 people found
this helpful
I am a landlady who started this new venture about 16 months ago when i approached pwr (woodthorpe branch) and i received a huge amount of help and guidance from all the staff,especially Adam.Firstly he helped advise me to buy the property by accompanying ...
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“I let a number of properties through PWR and I ......”

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Nov 19,2013
Minithumbup
By: 'Dipti'
Nov 19,2013
1 people found
this helpful
I let a number of properties through PWR and I think their service levels are excellent. They always act professionaly with any prospective tenants and with me. I would have no hesitation in recommending them to anyone who is looking for a letting agent as ...
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“PWR, and Adam specifically were recommended to me by a ......”

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Nov 19,2013
Minithumbup
By: 'Sireesh'
Nov 19,2013
1 people found
this helpful
PWR, and Adam specifically were recommended to me by a national House builder following purchase of my own property, and whilst talking about potentially investment properties on the same estate. I approached PWR a year ago with a portfolio of properties on the estate and ...
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“PWR has acted as managing agents in letting my house ......”

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Nov 15,2013
Minithumbup
By: 'Malcolm'
Nov 15,2013
1 people found
this helpful
PWR has acted as managing agents in letting my house in Nottingham for the last three years. I am extremely pleased with the service received, which has been professional, speedy and friendly. I have had no problems whatsoever with the management of the property and ...
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“During our dealings with PWR we have always found them ......”

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Nov 15,2013
Minithumbup
By: 'Michael'
Nov 15,2013
1 people found
this helpful
During our dealings with PWR we have always found them to be polite, attentive and business like. Any small issues found to be wrong with our property have been reported promptly and when requested PWR have sourced suitable trades people and arranged for any necessary ...
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“I saw a property through Zoopla that was being 'managed' ......”

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May 07,2013
Minithumbdown
By: 'Heather'
May 07,2013
1 people found
this helpful
I saw a property through Zoopla that was being 'managed' by PWR Woodthorpe. I sent a message via Zoopla to PWR asking to arrange an appointment to visit the property. After 4 days no one got back to me, I then tried to ring the office ...
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“Perhaps I was naive in thinking good customer service should ......”

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Sep 18,2012
Minithumbdown
By: 'customersatisfaction1'
Sep 18,2012
1 people found
this helpful
Perhaps I was naive in thinking good customer service should be a given, particularly when dealing with something as important as where you might live! Essentially there was a real lack of customer service with PWR to the point where I'm glad I didn't view ...
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What agent could do to change your mind?
Customer service should be paramount to any good business. If the situation were repeated the following would have been an acceptable turn of events: 1. Respond to the two emails in good time (i.e. within 24hours) - if you thought the phone number was incorrect, why not email me to reprovide it 2. Inform me in that email that the property I was interested in was unavailable so I don't waste my time calling up without reason 3. Ask me whether you could help in finding an alternative property and / or keep my details so you can let me know if any similar apartments come up in the future 4. Pick up the phone within 3-4 rings and provide a calm, collected, friendly approach
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Was this helpful? Yes
By: Adam Kingswood, PWR
Nov 24, 2012
View all comments (1)
Thank you for your comments which are important to us. PWR aim to provide the highest level of customer service to all our tenants and landlords. Our procedure is that a property remains live on the property marketing websites until the tenancy agreement has been signed in case an application from a new prospective tenants falls through, however we will always try to offer an alternative property (if possible) in the instance where we receive an enquiry for a property that is under application. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:50 AM 06/03/2014 by Adam Kingswood

Awards won by PWR Property Consultants, Woodthorpe NG5 4JD



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