71% sales valuation accuracy
80% sales fee satisfaction
Aug 22,2014
Aug 22,2014
1
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this helpful
this helpful
1. Did not get property details to us until cooling off period finished
2. Photos so awful they had to be re done. Then offered professional photos for third attempt (done by a freelance solar panel man - they were even worse. Then published thesis without our consent)
3. Written details so bad we had to rewrite them ourselves
4. gave themselves two days from published paperwork to arrange open house - we queried this but were told it was fine - no one turned up.
5. Second open house no better - we checked our security camera - only one attendee who we understand had a budget of £50k less than the asking price.
6. A prospective buyer who visited twice (over 2.5 hours) no feed back
7. Promise of local newspaper coverage for our property to compensate for poor service - nothing happened.
8. Letter of apology sent to us for poor service - no postage , we had to pay £1.54 to find out what letter was awaiting us at post office. WHB then dumped £2 and a compliment slip in the porch and slunk off without even bothering to knock.
9. Sent email giving notice to cancel contract at end of term (both to branch and specified department) - not acknowledged - so copy sent to another branch to acknowledge.
10. Told WHB that we could not do viewings in a particular week as we had a wedding and various guests that week - they rang for an appointment. When reminded about the wedding we were told they knew that as it was in the diary; were told they could do a viewing the following week. However there was a further phone call the next day when they suggested they could let themselves in and show the property themselves.
11. Email sent several days after the end of the contract asking them to remove our property from the website and pick up their sign; no response or acknowledgement so a phone call was made.
2. Photos so awful they had to be re done. Then offered professional photos for third attempt (done by a freelance solar panel man - they were even worse. Then published thesis without our consent)
3. Written details so bad we had to rewrite them ourselves
4. gave themselves two days from published paperwork to arrange open house - we queried this but were told it was fine - no one turned up.
5. Second open house no better - we checked our security camera - only one attendee who we understand had a budget of £50k less than the asking price.
6. A prospective buyer who visited twice (over 2.5 hours) no feed back
7. Promise of local newspaper coverage for our property to compensate for poor service - nothing happened.
8. Letter of apology sent to us for poor service - no postage , we had to pay £1.54 to find out what letter was awaiting us at post office. WHB then dumped £2 and a compliment slip in the porch and slunk off without even bothering to knock.
9. Sent email giving notice to cancel contract at end of term (both to branch and specified department) - not acknowledged - so copy sent to another branch to acknowledge.
10. Told WHB that we could not do viewings in a particular week as we had a wedding and various guests that week - they rang for an appointment. When reminded about the wedding we were told they knew that as it was in the diary; were told they could do a viewing the following week. However there was a further phone call the next day when they suggested they could let themselves in and show the property themselves.
11. Email sent several days after the end of the contract asking them to remove our property from the website and pick up their sign; no response or acknowledgement so a phone call was made.
What agent could do to change your mind?
Allowed us the opportunity to view details in time to exercise our rights of cooling off - not send late (and that only following phone calls requesting sight of details)Attached Filesnbsp;
Comment on agent fees
Fees payable only on completion - house now withdrawn from sale
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Latest Reviews
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 80% | £93,000 | £330,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 4 | 1 | 3 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jan 19,2023
Jan 19,2023
0
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George Day and team are very welcoming, helpful and professional, supporting through the entire process of selling our house and helping with the purchase of our new one, which had a lot of issues. Always keeping us upto date with what was happening and done ...
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Jul 06,2021
Jul 06,2021
0
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Sat in a chain for 14 months and then it all fell apart. William h brown- halstead, lied continually, never returned calls, never chased anything until we complained. Only decent member of their team is lisa, the rest are useless...
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Oct 13,2015
Oct 13,2015
1
people found
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this helpful
Very disappointed and angry. We were given what turned out to be a highly inflated valuation that was nowhere near accurate. Irina outlined a sales strategy whereby she would whip up interest in our property, followed by an "open house" that would "start a bidding ...
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What agent could do to change your mind?
They could have put a lot more effort into selling our house AND they could have been a lot more honest about the real value. They could also have NOT demanded money from my husband, which he could ill afford, when the house was finally sold without their assistance or input.Attached Filesnbsp;
Comment on agent fees
Fees demanded without justification as the sale was effected without their help or input
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Apr 30,2015
Apr 30,2015
0
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We have nothing but praise for the proactive approach and support we recieved from Terry Buy at the Halstead Branch. As our sale included the need for a lease extension the process seemed frustrating and daunting at times, but without Terry on our side and ...
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Apr 22,2015
Apr 22,2015
0
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The process of purchasing the property was very smooth from start to finish. Any queries were dealt with speed and efficiency, which meant less pressure on me....
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Apr 16,2015
Apr 16,2015
0
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Terry and his team were 1st. class and very professional in their approach. Helped us every step of
the way in selling our house. they liaised with us, our buyers and solicitors to get a very satisfactory sale.
Would not hesitate to recommend William H ...
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Apr 10,2015
Apr 10,2015
0
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Excellent service - professional from valuation to sale. Great pro active communication. Would definitely reccomend this agent to anyone looking in the Halstead area....
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Mar 17,2015
Mar 17,2015
1
people found
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this helpful
Excellent service from Terry, suggesting I view a property, which I did, and we then purchased. Terry was punctual at the first and second viewings, gave us professional advice on the purchase and also potential for letting. Terry then introduced me to the letting team ...
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Mar 12,2015
Mar 12,2015
1
people found
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this helpful
We contacted W H Brown to set up viewing times for 2 properties. They were efficient at setting up the appointments. We decided to purchase the second property which has gone through effortlessly. We used their advice and provisions to set up our mortgage, insurance and ...
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Mar 02,2015
Mar 02,2015
1
people found
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We decided to sell our house through William H brown as we know they have nationwide coverage and have had dealings with them in the past. Initially we were dealing with one person who made endless mistakes and his lack of interest was clearly visible. ...
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Aug 22,2014
Aug 22,2014
1
people found
this helpful
this helpful
1. Did not get property details to us until cooling off period finished
2. Photos so awful they had to be re done. Then offered professional photos for third attempt (done by a freelance solar panel man - they were even worse. Then published thesis without our ...
read full review
read full review
What agent could do to change your mind?
Allowed us the opportunity to view details in time to exercise our rights of cooling off - not send late (and that only following phone calls requesting sight of details)Attached Filesnbsp;
Comment on agent fees
Fees payable only on completion - house now withdrawn from sale
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:27 AM 14/04/2015 by . .
Best Estate Agent in Halstead 
