Maidenhead, SL6
3.7/5, 42 reviews
60% recommended
86% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
65% lettings fee satisfaction

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“My opinion of Roger Platt, Maidenhead lettings. Whilst the Letting ......”

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Aug 18,2014
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By: 'Dorothy'
Aug 18,2014
5 people found
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My opinion of Roger Platt, Maidenhead lettings. Whilst the Letting of my property went smoothly, there have been 'a catalogue of errors' and persons/departments blaming each other. New tenants moved in on 06/08/2014. Roger Platt had all the monies. Apparently, the monies due to me (less their fees) should have been paid to me before the new tenants moved in? they tell me 'no' it is once the keys are handed over!. They advised me the monies was with their accounts team for payment to me via BACS leaving them on the 8th.... no, still on the 13th no funds have reached my account. also, they calculated the account wrong and stopped 2 months letting fees, of which they have refunded one month...surprisingly enough, that money reached my account today 13th, but the large amount has still not reached my account. When chasing it with their accounts sector, they say ti will arrive in my account on Friday 15th (over one week after the new tenants have moved in). Am I happy... NO... I am NOT. Would I now recommend them to anyone... NO I would not!!! I am sincerely hoping, so I am told, the tenants have set up a standing order for all future payments on o6th each month... I just wonder what will happen with future payments???
A very, very, now upset, frustrated and very disillusioned new client of Roger Platt... what the future holds, who knows.
What agent could do to change your mind?
Ensured that monies were paid to me on time and correctly
Attached Filesnbsp;
Comment on agent fees
Given the 'catalogue of errors' as described above, I think that they should compensate me for this problem that was their fault and nothing to do with me? At the moment I have a 'lack of trust' in hoping that they can fulfil their obligations for the future months and the full term of the tenancy correctly?
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Latest Reviews

View all Reviews 42
29th May 2024
reviewed by 'Uzma'
“** Lettings** I had a fantastic experience working with Antony to find my new home. He was incredibly knowledgeable, attentive, professional, ......”
15th Feb 2024
reviewed by 'LISA'
“Anthony is an extremely helpful and friendly person who always kept good communication and is extremely perfessional I appreciate the ......”
15th Nov 2023
reviewed by 'Matthew'
“A new tenancy agreement found, secured and everything completed in just over 2 weeks.Great professional service and help as always ......”
15th Nov 2023
reviewed by 'Matthew'
“A new tenancy agreement found, secured and everything completed in just over 2 weeks.Great professional service and help as always ......”
15th Nov 2023
reviewed by 'Matthew'
“A new tenancy agreement found, secured and everything completed in just over 2 weeks.Great professional service and help as always ......”
15th Nov 2023
reviewed by 'Matthew'
“A new tenancy agreement found, secured and everything completed in just over 2 weeks.Great professional service and help as always ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Roger Platt
25-29 Queen Street
Maidenhead
Berkshire
SL6 1NB
01628 773333

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 86% 100% £325,000 £750,000
Lettings 88% 65% £584 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 7 7 6 6 0 5 2 2 2
Areas covered
Services offered
  • Sales
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Burnham, SL1
Lower Earley, RG6
Maidenhead, SL6
Maidenhead, SL6

“** Lettings** I had a fantastic experience ......”

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May 29,2024
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Antony
By: 'Uzma'
May 29,2024
0 people found
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** Lettings** I had a fantastic experience working with Antony to find my new home. He was incredibly knowledgeable, attentive, professional, helpful and understanding to my needs. Antony made the entire process smooth and stress-free. I highly recommend to anyone looking for a rental property....
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“Anthony is an extremely helpful and friendly ......”

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Feb 15,2024
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Antony
By: 'LISA'
Feb 15,2024
0 people found
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Anthony is an extremely helpful and friendly person who always kept good communication and is extremely perfessional I appreciate the efforts of the team at Roger platts maidenhead thank you kind regards Lisa R....
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“A new tenancy agreement found, secured and ev......”

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Nov 15,2023
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By: 'Matthew'
Nov 15,2023
0 people found
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A new tenancy agreement found, secured and everything completed in just over 2 weeks. Great professional service and help as always which is why we have used the letting team for nearly 20 years now....
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“A new tenancy agreement found, secured and ev......”

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Nov 15,2023
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By: 'Matthew'
Nov 15,2023
0 people found
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A new tenancy agreement found, secured and everything completed in just over 2 weeks. Great professional service and help as always which is why we have used the letting team for nearly 20 years now....
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“A new tenancy agreement found, secured and ev......”

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Nov 15,2023
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By: 'Matthew'
Nov 15,2023
0 people found
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A new tenancy agreement found, secured and everything completed in just over 2 weeks. Great professional service and help as always which is why we have used the letting team for nearly 20 years now....
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“A new tenancy agreement found, secured and ev......”

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Nov 15,2023
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By: 'Matthew'
Nov 15,2023
0 people found
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A new tenancy agreement found, secured and everything completed in just over 2 weeks. Great professional service and help as always which is why we have used the letting team for nearly 20 years now....
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“Antony from Roger Platt Maidenhead is so prof......”

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Aug 10,2023
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Antony
By: 'Lorraine DAWSON'
Aug 10,2023
0 people found
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Antony from Roger Platt Maidenhead is so professional, helpful, understanding caring & listens to clients needs. Antony went above & beyond to rent out our home always there to answer any questons & guided me through the process. Many thanks....
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“Property not at all as described...”

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Apr 22,2023
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By: 'Susan'
Apr 22,2023
1 people found
this helpful
We saw a property yesterday that was NOT at all what was advertised. The photos must have been taken some time ago as they did not resemble the interior or exterior. It appeared as if the property was at the end of a cul-de-sac near ...
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“Excellent estate agent...”

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Jan 13,2023
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By: 'jemma'
Jan 13,2023
0 people found
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Roger platt, are extremely efficient they absolutely get to know you as the seller and the purchaser. They go the extra mile to market your property. This is the second time I have used them and I have found them communicative, resourceful, trustworthy and on ...
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“SALES - Today I completed on a sale and I'm v......”

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Nov 18,2022
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Annie
By: 'Ms Christian'
Nov 18,2022
0 people found
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SALES - Today I completed on a sale and I'm very excited to have collected the keys to my new home. It may have been a very different story if it wasn't for the excellent service from Nicholas Heath and Annie Jackson. Due to lack ...
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“The team working with us as purchasers with R......”

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Oct 13,2022
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William
By: 'Melissa & James'
Oct 13,2022
0 people found
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The team working with us as purchasers with Roger Platt were First Class in every aspect. Quick to respond, ready to assist, and really went above and beyond to offer their help in making the process move along to completion. One in particular…. William… was ...
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“Thank you Shona for all your help. Shona is ......”

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Jun 10,2022
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Shona
By: 'Zahida Afzal'
Jun 10,2022
0 people found
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Thank you Shona for all your help. Shona is one of most kind genuine person who is very professional and as I was living abroad she communicated through WhatsApp. I had such a bad experience with Purplebricks that it was a relief dealing with a ...
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“Lots of viewings generated and sound advice l......”

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Feb 25,2022
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Phillipa
By: 'Kim'
Feb 25,2022
0 people found
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Lots of viewings generated and sound advice leading to 2 offers and a successful and slick exchange and completion this week. Phillipa liaised with lawyers purchasers and sellers to keep things moving . Communication from her and Connor was excellent. Would definitely recommend. Thank you to the ...
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“Roger Platt recently sold my mother's propert......”

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Jan 22,2022
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Stuart
By: 'Robert'
Jan 22,2022
0 people found
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Roger Platt recently sold my mother's property. The service we received from valuation to completion was second to none and we were kept updated throughout. Special thanks to Stuart, Grant and Philippa...
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“Good service...”

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Sep 16,2021
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Nick
By: 'Gill'
Sep 16,2021
0 people found
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Thank you to Grant, Nick and Shona for selling my mother's retirement flat without very much input from myself. I don't live close to Maidenhead and all three were happy to deal with me remotely - even Grant going around on completion day to read ...
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“Roger Platt sold our house recently and we we......”

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Aug 21,2021
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Annie
By: 'Sue'
Aug 21,2021
0 people found
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Roger Platt sold our house recently and we were very happy with the service we received. Special mention must go to Annie who did most of our viewings and was fantastic and Petra who put so much time and effort into a tricky deed of ...
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“Amazing julie...”

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Mar 21,2021
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By: 'Mark'
Mar 21,2021
0 people found
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Recently rented a flat in maidenhead, i was shown around by julie who was amazing so helpful told me everything i needed to know etc, i booked in a viewing 4 days before moving in as wanted to measure up for a sofa an julie met ...
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“AMAZING SERVICE when selling our property . ......”

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Jan 04,2021
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Phillipa
By: 'J'
Jan 04,2021
0 people found
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AMAZING SERVICE when selling our property . Quick , efficient , excellent communication and phones are answered all the time which is what you need when selling a property . All the staff work together and support you with the sale and your move . Grant , Shona , Philippa ,Nick , Stewart , ...
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“Very pleased with Roger Platt, I have used th......”

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Dec 08,2020
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Phillipa
By: 'Peter'
Dec 08,2020
0 people found
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Very pleased with Roger Platt, I have used them a couple of times now and I find them helpful and very fair....
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“A massive thank you to Jessica Wheatley for h......”

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Jul 10,2020
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Jessica
By: 'Holly'
Jul 10,2020
0 people found
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A massive thank you to Jessica Wheatley for helping my partner and I find our first home together. Always available to answer any questions we had, as this was our first property there were a lot! Very professional and supported us from start to finish. ...
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“Jade Revill saved the day!...”

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Feb 25,2020
Minithumbup
By: 'Andrew'
Feb 25,2020
0 people found
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The staff at Roger Platts in Maidenhead did not deal with the very quick change of tenants in my flat very efficiently, and a number of problems that arose were raised by the tenants, so only 2 stars for them! However these were dealt with by ...
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“Maidenhead branch and Norwich property management...”

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Nov 27,2019
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Hazel
By: 'Valerie'
Nov 27,2019
1 people found
this helpful
The Maidenhead Branch of Roger Platt has been fine over the last 10 years when I have been dealing with them. Hazel has been very helpful. The management office in Norwich started off well but until recently they have been quite a problem to deal with. ...
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“Well Done...”

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Mar 18,2019
Minithumbup
By: '************'
Mar 18,2019
0 people found
this helpful
Shannon provided excellent support with a difficult tenancy. Communication was quick, knowledge of the contract and legal position was good. Other staff within the team were consulted to provide additional knowledge and experience where needed with respect to specific points. Well done, good job....
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“Every cloud has a silver lining...”

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Mar 05,2019
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Cheyenne
By: 'J'
Mar 05,2019
0 people found
this helpful
After having a nightmare with problems in the house and the landlord hiring dodgey work men and leaving us with on going work for more than 8 weeks of the tenancy, Cheyenne Franklin has been our silver lining , she had answered every question and chasing people ...
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“Arrears...”

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Nov 07,2018
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Cheyenne
By: 'Catherine'
Nov 07,2018
0 people found
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Cheyenne is the property manager for a rental of mine in Maidenhead. An arrears situation developed and my tenant became uncommunicative which made matters worse - Section 21 was issued and looked like Section 8 was needed. However Cheyenne's persistence prevailed.She managed to get a dialogue ...
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“Service Very Bad...”

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Sep 07,2018
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Office
By: 'KP'
Sep 07,2018
3 people found
this helpful
Viewed property in Cox green area with them was very interested in the purchasing the property, as I called office to make offer this lady answered call was so rude to me and basically not intrested in my business. There after I never return to ...
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“Excellent...”

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Jul 17,2018
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Cheyenne
By: 'Aleta'
Jul 17,2018
0 people found
this helpful
I have found this agent to be extremely efficient and professional, with a friendly staff. My requests have been dealt with in the briefest delays, and I found Cheyenne to be particularly helpful in looking after the property at which I was tenant and in ...
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“Really Helpful and understanding...”

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Jun 13,2018
Minithumbup
By: 'SarahLR'
Jun 13,2018
0 people found
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I spoke to Rosie Mann at the property management company on behalf of Roger Platt and she was incredibly understanding to my issue. She resolved the matter quickly and with a friendly approach that I felt I could talk to her....
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“Fantastic customer service from Cheyenne who was very quick to ......”

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Feb 20,2018
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Cheyenne
By: 'James'
Feb 20,2018
1 people found
this helpful
Fantastic customer service from Cheyenne who was very quick to respond and was always chasing up issues for me. Very understanding and attentive....
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“It is no wonder that estate agents have a poor ......”

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Nov 20,2017
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william
By: 'Notafan'
Nov 20,2017
4 people found
this helpful
It is no wonder that estate agents have a poor reputation. My experience with Roger Platt's was that they will say whatever they need to in order to get the sale then lost interest once you have signed. I was told not to worry and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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