“I have rented properties through a variety of agents and ......”
1 Star Review
Aug 07,2014
By:
'Lou'
Aug 07,2014
Branch: Bristol, 10 Temple Street
Services: Lettings (as a Tenant)
Rent PCM: £1150
Would you recommend?: No
Postcode: PE19
Branch: Bristol, 10 Temple Street
Lettings (as a Tenant)
Rent PCM: £1150
Postcode: PE19
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I have rented properties through a variety of agents and this company by far has to be the poorest that I have ever dealt with. I had rented the property for just under a year and big problems recorded at check in (why on earth the property was deemed ready to move into I don't know) took months to resolve. After much chasing, one property manager took ownership and resolved those issues immediately but he moved on and by the end of the short tenancy had had 4 different 'managers'. I was an excellent tenant, very patient, and there was no reason, other than laziness, or poor customer service, to be treated this way.
Upon applying for a property they are quick enough to get money and would no doubt chase if the rent was a day late, but any efforts to afford the same courtesy were minimal and I spent a lot of my valuable time chasing them for progress on outstanding repairs. On check out the process was long and protracted and took 3 months to resolve outstanding queries. There is still one but I've quite frankly given up.
As a tenant I would never use this company again. If I were landlord I wouldn't put register any of my property with this company.
What agent could do to change your mind?
Better staff training and drive a culture of accountability. A small gesture goes a long way.
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