71% sales valuation accuracy
60% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Jul 25,2014
Jul 25,2014
2
people found
this helpful
this helpful
I would just like to congratulate Amy on her excellent service. I have been a landlord for many years and normally find my own tenants. But I am glad to say Amy took all the pressure away from doing viewings and interviewing prospective tenants. She didn't just go with the first person that wanted the property, she whittled it down to the best possible candidate . Treating the property as if it were her own and doing a fantastic job..
Thanks Amy your a credit to your company
Thanks Amy your a credit to your company
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Latest Reviews
23rd Jan 2020
reviewed by 'John'
11th Oct 2019
reviewed by 'Daren'
26th Sep 2019
reviewed by 'Colin'
18th Oct 2018
reviewed by 'C'
29th Aug 2017
reviewed by 'alison'
Opening Hours
Address
Peter Heron Estate Agents
20 Fawcett Street
Sunderland
Tyne and Wear
SR1 1RH
0191 510 3323
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 60% | £49,000 | £335,000 |
| Lettings | 88% | 88% | £395 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 24 | 3 | 17 | 1 | 5 | 1 | 2 | 2 |
Areas covered
- SR1
- SR2
- SR3
- SR4
- SR5
- SR6
- SR7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Sep 24,2021
Sep 24,2021
3
people found
this helpful
this helpful
Poor service, gave misleading information to us during processing our house sale. Would not recommend and never use again. Poor attitude and poor customer service....
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Oct 28, 2024
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Very unprofessional, pick and choose who view properties, claim they are speaking to the seller to get a viewing when they don't, lie they left a voicemail when no voicemail was left. Would advice to go to serious estate agents who are ready to make sales for sellers by creating viewings from buyers. ...
Jan 23,2020
Jan 23,2020
3
people found
this helpful
this helpful
After informing Peter Herons for Four years that a boiler in our rented property HAD NOT been serviced, I collapsed and needed urgent hospital attention.
Unable to work we used all our savings to pay the rent, until we fell behind with our rent to ...
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Oct 11,2019
Oct 11,2019
1
people found
this helpful
this helpful
Lauren from fawcett street branch helped me throughout sale of my property. Kept me informed helped me with concerns very professional from start to finish. A credit to peter heron. Thanks again....
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Sep 26,2019
Sep 26,2019
1
people found
this helpful
this helpful
Try getting your deposit back when a family emergency happens and you need to pull out, terrible attitude and service...
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Oct 18,2018
Oct 18,2018
1
people found
this helpful
this helpful
I have my house for sale with Peter Heron and I am 100 %confident that they will do there very best to make this a stress free experience. I have had a few healrhbossuea and not always been available for.viewings and the team have been ...
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Comment on agent fees
Excellent
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Aug 29,2017
Aug 29,2017
2
people found
this helpful
this helpful
My husband and i have moved homes about 5 times, we always use peter heron as they are so proffesional from start to finish nothing is to much trouble always very helpful, would highly recommed to any one wanting to buy or sell your property....
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Comment on agent fees
Excellent
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Aug 16,2017
Aug 16,2017
2
people found
this helpful
this helpful
Over the last 4 years as a tenant Victoria has been amazing if I ever had a query or concern she would always do everything she could to help me . I recently had to move from my home of 4 years into a new home with Peter ...
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Comment on agent fees
Fees are reasonable
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Jun 26,2017
Jun 26,2017
1
people found
this helpful
this helpful
Great service and a really friendly team, was a bit cautious when first deciding to use a letting agent. I'm thinking about buying another buy to let and I will also be using Peter Heron to manage my property...
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Comment on agent fees
Average
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Jun 14,2017
Jun 14,2017
1
people found
this helpful
this helpful
From viewing the property to moving in Victoria made our experience very easy. She is friendly, helpful, and an asset to peter heron....
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Comment on agent fees
The agents fees are reasonable.
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May 26,2017
May 26,2017
2
people found
this helpful
this helpful
Victoria sim was extremely helpful and made our move which was during a very stressful time of our lives much easier, she is friendly and personable and an asset to the company....
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Comment on agent fees
Agents fees are slightly high but the service received was worth it.
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May 26, 2017
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Thank you so much Danielle, hope you and Aimee are happy in your new home - Victoria ...
May 17,2017
May 17,2017
1
people found
this helpful
this helpful
Let down again when dealing as a buyer through this agent . Its not really the Agents fault if a buyer accepts your offer and then finds someone who will pay more and ends up lying through there teeth. But when you get a blunt phone ...
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Comment on agent fees
average
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Mar 01,2017
Mar 01,2017
2
people found
this helpful
this helpful
Once again an excellent, professional, genuine and honest service from Victoria. I was updated regularly on prospective tenants for a property rental by Victoria and she always provided trustworthy, helpful and comprehensive advice. Always very approachable and well organised. Thank you for the professional, courteous ...
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Comment on agent fees
Good price paid for the services Peter Heron have provided in sourcing a tenant.
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May 26, 2017
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Thanks Heather - Always a pleasure dealing with you! ...
Feb 27,2017
Feb 27,2017
2
people found
this helpful
this helpful
Wanted to book a viewing and did so with just under a 2 week wait. Got a phone call a few days before saying about some sort of clash in times but the woman on the phone said she'll try and sort it and if she ...
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Mar 01, 2017
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Hi there, I am so sorry to hear of your negative experience, I would love to be able to look into this for you and provide an official apology but without a name or any reference of the property I am struggling to source you. We offer viewings every weekday 9 - 5 and even Saturdays 9 - 12 so I do not know why you would have to wait 2 weeks unless this is a tenanted property, which has led to issues with viewings. We also let agree properties as soon as we receive an application, all of our prope ...
Jun 08,2016
Jun 08,2016
2
people found
this helpful
this helpful
Extremely unhappy with Peter Heron! I advice everyone to be careful with this company! Unprofessional and fake promises made all the time.
I recieved a letter with the date they were going to attempt the property I live in. I cancelled important work, so I ...
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What agent could do to change your mind?
BadAttached Filesnbsp;
Comment on agent fees
Bad
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Nov 08, 2016
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Hello Kokeva,
Apologies this feedback has only just been received, this website is not a platform we actively use. I have searched through our tenant database and can find no one by the name Kokeva.
I can only assume you have the wrong agent, especially with the postcode NR5 - we are based in Sunderland not Norwich.
I kindly request you remove this review as it is sets a bad example, as you can see by all other feedback we are a very well respected agent and if any appointments were to ge ...
Mar 04,2016
Mar 04,2016
2
people found
this helpful
this helpful
Having made initial enquires about the property with a different letting agent I was disheartened at the cost of the admin fee they were charging so decided not to proceed. It was after this I contacted Peter Heron, and spoke with Victoria. In the first ...
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Comment on agent fees
Extremely good. Cheapest around
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Sep 18,2015
Sep 18,2015
4
people found
this helpful
this helpful
From the first moment we stepped foot into Peter Herons, Victoria made us seem so welcome. Nothing was too much trouble at all. Honest and genuine help and advice. Getting a reference was not entirely straightforward either but again she was there to offer help ...
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May 27,2015
May 27,2015
1
people found
this helpful
this helpful
Michaela was fantastic on all levels! Arranging viewings and always on hand to help and support. In the final days of the sale michaela was crucial between me and the buyer as solicitors were not passing accurate information over. I can not thank her enough! ...
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Comment on agent fees
I just feel the selling fees are rather high. Other companies do offer lower prices and although I am very happy with the service I may be tempted to go for a cheaper option next time. If your prices were more competitive it may help as if I had know the cheaper prices before I would of gone with another company.
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Mar 18,2015
Mar 18,2015
4
people found
this helpful
this helpful
Victoria talked me through the whole process, from referencing, to moving in.
She kept me updated at every point and was well informed.
Her attitude was exemplary and made me feel comfortable that I was choosing the right property and the right agent....
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Jan 20,2015
Jan 20,2015
3
people found
this helpful
this helpful
My property was visited, photos taken and added to the letting agent's website, within two days of my initial phone call. Their website is clearly set out and each stage of the letting procedure was communicated to me. The monthly rental fee was agreed and ...
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Comment on agent fees
I received a 25% discount on Peter Heron's tenant finders fee, so I was more than pleased. The 10% monthly maintenance fee is pretty standard, I believe.
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Nov 19,2014
Nov 19,2014
4
people found
this helpful
this helpful
I found Victoria Simm to be very professional & helpful in her dealings with in trying to find a suitable tenant for my property. Victoria was able to answer all my questions and found her to be most efficient....
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Nov 11,2014
Nov 11,2014
4
people found
this helpful
this helpful
I have dealt with Victoria since the start of my tenancy almost 2 years ago, the few issues We've had she has gone above and beyond to make sure it has been resolved in the quickest time possible with as little fuss as possible. I cannot ...
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Sep 26,2014
Sep 26,2014
5
people found
this helpful
this helpful
I received an excellent service while using Peter Heron as a prospective tenant. Victoria was helpful, informative and made sure everything was taken care of. I now rent a lovely property and couldn't be happier. Would definitely use Peter Heron again....
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Sep 29, 2014
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Thank you for taking the time out to write this review. Really pleased you have settled into your lovely new home! ...
Sep 11,2014
Sep 11,2014
5
people found
this helpful
this helpful
We were looking for a larger home to rent and Victoria couldn't have been more helpful. She was prompt, professional yet friendly with all our communications, gave good advice and dealt with my questions quickly and efficiently! Couldn't have asked for a better member of ...
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Aug 14,2014
Aug 14,2014
2
people found
this helpful
this helpful
Were helpful and efficient providing support and feedback on viewings and progress of purchase and sale of both properties. Also managed good links between solicitors. Helpful and patient members of staff....
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Aug 12,2014
Aug 12,2014
2
people found
this helpful
this helpful
Very quickly found an interested buyer and dealt with accepting an offer extremely quickly.Sold 3 properties in chain so that exchanging contract took less time than a cash sale to buy an empty flat
Delighted with Joanne's friendlyed approach and ability to keep me inform ...
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Aug 05,2014
Aug 05,2014
4
people found
this helpful
this helpful
I recently instructed the PH to do a Tenant find only service for my property.
Initially I dealt with Deborah who I met to give me advice and take photographs of the property. Deborah was extremely helpful with landlord advice and had the details of ...
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Comment on agent fees
You pay for the service you receive.
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Aug 02,2014
Aug 02,2014
4
people found
this helpful
this helpful
Victoria was very professional in the manner that she dealt with my rental property, nothing was to much trouble and I will definately deal with Peter Heron in the future....
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Jul 25,2014
Jul 25,2014
2
people found
this helpful
this helpful
I would just like to congratulate Amy on her excellent service. I have been a landlord for many years and normally find my own tenants. But I am glad to say Amy took all the pressure away from doing viewings and interviewing prospective tenants. She ...
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Jul 15,2014
Jul 15,2014
0
people found
this helpful
this helpful
I was disappointed in the fact that I wasn't kept updated as the referencing process was taking place, but I myself had to call to see how it was all coming along as it got closer the the deadline. I also think the fact that ...
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Comment on agent fees
I was very happy with the fee's charged.
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Jul 15, 2014
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Hi Lee,
Many thanks for taking the time to fill in a review of the service you received during your referencing process, I can see it took 4 working days to complete your referencing form start to finish, that is pretty fast!
We do accept debit card, cash and credit card payments, however there is a surcharge for using credit cards so in some cases cash or debit card is more cost effective for the applicant.
I am glad the service you received from Victoria was courteous and polite and wis ...
Jul 10,2014
Jul 10,2014
3
people found
this helpful
this helpful
I had the absolute pleasure of dealing with Victoria. From the first phone call to set up a viewing to the final goodbye. Victoria was polite and always courteous on the phone. When we finally met in person she was an even more of a ...
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Aug 14, 2014
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Thank you for your lovely review, it's so nice when people take the time out of their busy lives to praise a member of our team. We certainly do appreciate what a great team of people we have here at Peter Heron. Thank you ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:11 PM 24/02/2015 by Dean Fraser
