Surbiton, KT6
4.3/5, 60 reviews
85% recommended
100% lettings valuation accuracy
82% lettings fee satisfaction

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“We live outside the UK. Dale's constant communication, not only ......”

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Jul 17,2014
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By: 'Graeme'
Jul 17,2014
14 people found
this helpful
We live outside the UK. Dale's constant communication, not only with us, but with our solicitor and the buyers was invaluable. Without this communication and his 'can do' attitude the process would have been intolerable.
Comment on agent fees
For the amount of work required to secure the sale of our property we were more than happy to pay the fee.
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Was this helpful? Yes
By: Dale Woods
Jul 24, 2014
Hi Graeme,

I just wanted to say thank you very much for your glowing review. It was, at times, quite possibly the most stressful transactions I've had for a long time but I'm so pleased that we managed to reach the finish line eventually.

We all wish you all the best for the future.

Kind regards

Dale

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Latest Reviews

View all Reviews 60
6th Nov 2023
reviewed by 'Anita'
“Billie was very fantastic throughout the process. She walked me through all the process. Quick response to all my emails. ......”
5th Feb 2021
reviewed by 'Blake Mark'
“We were very pleasantly surprised by our experience dealing with the Surbiton office of Barnard Marcus in the purchase of ......”
22nd Oct 2020
reviewed by 'Geoff'
“Worst experience in 10 years of renting! Don't trust the lettings team at Barnard Marcus Surbiton, either Nick or Christina, if ......”
12th Mar 2020
reviewed by 'Jessica'
“Nick was fantastic and very knowledgeable-thank you, the whole process was very easy and our property was rented very quickly....”
24th Jan 2019
reviewed by 'Carole'
“We are very grateful for the patience and concern of Kecia O Shea who completed our sale after several obstacles ......”
21st Feb 2018
reviewed by 'Marwa'
“Ashleigh is a friendly and efficient staff member. She was prompt in all communications and went the extra mile to ......”
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Barnard Marcus
St Marks Hill
Surbiton
Surrey
KT6 4RB
020 8390 8181

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 82% £1,150 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 2 3 2 30 0 12 3 1 2
Areas covered
  • KT6
  • KT7
  • KT5
  • KT9
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Billie was very fantastic throughout the proc......”

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Nov 06,2023
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Billie
By: 'Anita'
Nov 06,2023
0 people found
this helpful
Billie was very fantastic throughout the process. She walked me through all the process. Quick response to all my emails. She is very knowledgeable and averyprofessional. Infact she made the whole process very simply by always giving me answers to all my questions and enquiries....
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“We were very pleasantly surprised by our expe......”

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Feb 05,2021
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Louise
By: 'Blake Mark'
Feb 05,2021
0 people found
this helpful
We were very pleasantly surprised by our experience dealing with the Surbiton office of Barnard Marcus in the purchase of our new build apartment in Surbiton. Jo Hughes led on the deal, and was supportive throughout the process. Like most property transactions, there were bumps ...
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“Worst experience in 10 years of renting! Don'......”

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Oct 22,2020
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By: 'Geoff'
Oct 22,2020
0 people found
this helpful
Worst experience in 10 years of renting! Don't trust the lettings team at Barnard Marcus Surbiton, either Nick or Christina, if they're still there. Basically the property was great but needed some refurbishment work doing. This was agreed upon by the estate agents AND the landlord ...
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“Nick was fantastic and very knowledgeable-tha......”

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Mar 12,2020
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Nick
By: 'Jessica'
Mar 12,2020
0 people found
this helpful
Nick was fantastic and very knowledgeable-thank you, the whole process was very easy and our property was rented very quickly....
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“Thank you...”

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Jan 24,2019
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Kecia
By: 'Carole'
Jan 24,2019
0 people found
this helpful
We are very grateful for the patience and concern of Kecia O Shea who completed our sale after several obstacles and months of work....
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Comment on agent fees
The Agents fees were agreed right from the start and accepted as reasonable
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“Ashleigh is a friendly and efficient staff member. She was ......”

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Feb 21,2018
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Ashleigh
By: 'Marwa'
Feb 21,2018
2 people found
this helpful
Ashleigh is a friendly and efficient staff member. She was prompt in all communications and went the extra mile to ensure I recieved deposit moneys after vacating the property. She is truly an asset and adds much value to the company and I would be ...
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“The service received from BM is genuinely appalling. There is ......”

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Nov 05,2017
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By: 'Adam'
Nov 05,2017
4 people found
this helpful
The service received from BM is genuinely appalling. There is no due diligence undertaken in anything they do and everything is erroneous with no attempt to make matters right. I have reached the point of considering legal action against them to recover the fees spent ...
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Comment on agent fees
Fees were reasonable, if they had done anything to earn them.
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“Terrible property management service. No response to repeated emails/calls ......”

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Sep 11,2017
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By: 'BenS'
Sep 11,2017
8 people found
this helpful
Terrible property management service. No response to repeated emails/calls - delays of over a month in some cases to respond. Frequent administrative mistakes and failure to resolve their mistakes. Confusion between different people within the team managing the property. Some of the property management ...
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By: Beth
Oct 25, 2017
View all comments (1)
I completely agree with your comments and am experiencing exactly the same things with the property management. I'm furious with their lack of communication. I will be leaving my own review very soon. ...

“Best agent on the high street!Just completed on the ......”

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Jan 30,2017
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Jason
By: 'Ads'
Jan 30,2017
1 people found
this helpful
Best agent on the high street! Just completed on the sale of my flat and the whole transaction was easy and very straight forward considering. Jason Hanley came to value my property and was spot on with the price we market at and the strategy ...
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Comment on agent fees
Very fair fees
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“Jason has been a great help in getting our property ......”

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Jan 26,2017
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Jason
By: 'Rick'
Jan 26,2017
2 people found
this helpful
Jason has been a great help in getting our property sold. Coming from a sales background myself you learn to appreciate the subtle differences in individual styles/approaches. Jason walks a delicate line between operating with honesty and integrity but on the other hand positioning ...
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Comment on agent fees
Slightly more expensive than the competition but ultimately its about selling your house and getting it done. I feel strongly Barnard Marcus in Surbiton has the network, the people and knowledge to get this done.
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“Ashleigh has proved to be a proactive, helpful and extremely ......”

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Jan 09,2017
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Ashleigh
By: 'Tom'
Jan 09,2017
6 people found
this helpful
Ashleigh has proved to be a proactive, helpful and extremely competent member of the Surbiton lettings/management team. I am very grateful for her hard work. Regards. Tom Calnan...
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“I charged 6 estate agents with finding me properties to let ......”

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Dec 13,2016
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Jason
By: 'Malcolm'
Dec 13,2016
1 people found
this helpful
I charged 6 estate agents with finding me properties to let as a Landlord. Jason Hanley delivered to the specification required. Four years on and it is time to sell one property. Again I used the services of Jason Hanley. He gave a realistic price and ...
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“I have used Barnard Marcus for over six years now. ......”

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Dec 03,2016
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Jason
By: 'miranda'
Dec 03,2016
1 people found
this helpful
I have used Barnard Marcus for over six years now. I am a landlord and therefore specifically looking for a certain specification for my purchases. They have always kept to this- never showing me things that would fit my brief. They have realistic market values ...
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Comment on agent fees
Very competitive compared to the rest of Surbiton estate agents
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“Thank you so much for all you have done to ......”

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Nov 09,2016
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Jason
By: 'Alex'
Nov 09,2016
2 people found
this helpful
Thank you so much for all you have done to facilitate the sale of our property. We have felt that you have been keeping our best interests at the forefront through the process and we always felt in safe hands. Communication with you and your ...
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Comment on agent fees
Fair
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“Barnard Marcus have been brilliant in helping us get the ......”

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Aug 24,2016
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Jason
By: 'Jananee'
Aug 24,2016
3 people found
this helpful
Barnard Marcus have been brilliant in helping us get the property we wanted! From the Branch Manager Jason initially coming out to value our property and exceeding our expectations on what our property was worth to picking up the keys from Lucy on completion day; ...
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Comment on agent fees
As with anything a lower fee rate would have been ideal but in the same breath the price we sold our home for exceeded any concerns over fees being too high
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“Donna Brunton was so lovely and very helpful during our ......”

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Jul 19,2016
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Donna
By: 'Emily'
Jul 19,2016
2 people found
this helpful
Donna Brunton was so lovely and very helpful during our incredibly stressful housebuying experience. She never once put pressure on me, despite us being the ones holding the process up at times. She always chased for info from me in a respectful, cheerful and polite ...
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Comment on agent fees
Average. Everyone else charges roughly the same.
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“Underhand dealers were going on with this estate agent. *. This ......”

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Oct 23,2015
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By: 'Upset'
Oct 23,2015
3 people found
this helpful
Underhand dealers were going on with this estate agent. *. This is the worst estte agent i have ever used. Reported them but thats no good. You have been warned....
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What agent could do to change your mind?
Underhand activity went on.
Attached Filesnbsp;
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“The property was let out very quickly and Billy the ......”

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May 25,2015
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William
By: 'Alison'
May 25,2015
5 people found
this helpful
The property was let out very quickly and Billy the Letting Manager acts very promptly to sort out any issues along the way....
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“Excellent Lettings department. I dealt with William and Elliot. I ......”

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May 25,2015
Minithumbup
By: 'AD'
May 25,2015
5 people found
this helpful
Excellent Lettings department. I dealt with William and Elliot. I was very impressed with both of them. They were both very helpful and accessible. I was very pleased with their manner and approach. They seemed genuinely wishing to help. They went above and beyond what ...
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“Due to the time it took to find a property ......”

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May 15,2015
Minithumbup
By: 'Bernadette'
May 15,2015
6 people found
this helpful
Due to the time it took to find a property to buy and then the time it took for our purchased property to complete, the process of selling our flat took a very long time. During this time Dale Woods was the person who oversaw ...
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Comment on agent fees
we negotiated a flat fee from the very outset, so it was very clear what we were going to pay.
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“Horrible company, deposit payed and still they haven't given my ......”

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Apr 17,2015
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By: 'Catarina'
Apr 17,2015
6 people found
this helpful
Horrible company, deposit payed and still they haven't given my money back! Disgusting how quick they took my deposit, told me that I couldn't move into the property and they are still holding 500 pounds! For the problems caused from this company, I had to find ...
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What agent could do to change your mind?
Disgusting!
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“Dale was superb from start to finish. He went above ......”

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Feb 02,2015
Minithumbup
By: 'H&G2015'
Feb 02,2015
8 people found
this helpful
Dale was superb from start to finish. He went above and beyond to ensure we were kept up to date as we were part of a tricky chain. He really made a big difference at such a stressful time. I would not hesitate to recommend ...
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“I both bought and sold a property through Barnard Marcus ......”

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Feb 02,2015
Minithumbup
By: 'Kate'
Feb 02,2015
8 people found
this helpful
I both bought and sold a property through Barnard Marcus and the polite, prompt and courteous manner in which they conducted themselves was very much appreciated. There were a number of frustrations at various points in the chain and Dale and Carys made sure that ...
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Comment on agent fees
I think that the best possible prices was achieved in the circumstances - which were that our purchase had already been agreed and time was pressurised. If we had been selling prior to agreeing a purchase then I know that Dale had initially thought that a higher selling price might have been achievable. Dale was very mindful of this and revised his fees part way through the selling process.
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“Dale was a breath of fresh air amongst estate agents! ......”

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Jan 25,2015
Minithumbup
By: 'SK'
Jan 25,2015
7 people found
this helpful
Dale was a breath of fresh air amongst estate agents! He is straight down the line. No messing around. Extremely accomodating and looking to place the right buyers with the right sort of vendors. He is extremely professional - and for someone like me who ...
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“Dale consistently went way beyond anything I expected of an ......”

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Jan 22,2015
Minithumbup
By: 'Jackie'
Jan 22,2015
7 people found
this helpful
Dale consistently went way beyond anything I expected of an agent; he visited the property after my tenants left to turn off the water and arranged for the removal of white goods left behind by them before completion of sale. This was great for me ...
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“We only had one valuation booked for our home, and ......”

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Jan 08,2015
Minithumbup
By: 'Sue'
Jan 08,2015
7 people found
this helpful
We only had one valuation booked for our home, and after our visit from Dale Woods at Barnard Marccus we knew we had made the right choice. An affable young man but one who is very knowledgeable about the local housing market,thus ensuring that ...
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“The agents marketed the property well and within the first ......”

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Jan 07,2015
Minithumbup
By: 'John'
Jan 07,2015
7 people found
this helpful
The agents marketed the property well and within the first week we had numerous viewings lined up, which generated significant interest and helped us to ultimately secure the asking price we needed. We were in a chain and we have learnt that getting the property ...
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“Having lived in our house for 41years the thought of ......”

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Dec 28,2014
Minithumbup
By: 'Colin'
Dec 28,2014
8 people found
this helpful
Having lived in our house for 41years the thought of going through a house sale was daunting. We made an appointment with Dale to come and value our property and were very pleased with the guidance he gave on such things as asking price and ...
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“Dale woods and the whole team throughout my very short ......”

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Dec 23,2014
Minithumbup
By: 'Barry'
Dec 23,2014
9 people found
this helpful
Dale woods and the whole team throughout my very short time with your company sold my house within 24hrs of the house going on the market and found me 3 flats to buy also. Dale and team always said there to help which actually was true, ...
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Comment on agent fees
Yes the fees, we'll there fair after all the hard work that has been done for my sale of my house and the flats that I purchased.
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“I had an absolutely dreadful experience with Bernard Marcus throughout ......”

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Nov 11,2014
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Donna
By: 'Polly'
Nov 11,2014
5 people found
this helpful
I had an absolutely dreadful experience with Bernard Marcus throughout the whole purchasing process of my first property. I was stood up for a viewing twice (after I had turned up at the address) and Donna was more than 20 min late in showing me a ...
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What agent could do to change your mind?
Turn up for appointments when appointments have been arranged. If the appointment needs to be rescheduled in a short notice- give a call rather than email. Prepare things for exchange in advance, not at the day of exchange. Improve their communication with clients. When an agent goes away on a holiday, give a proper handover to other members of staff so that I don't have to explain everything from scratch every single time when I call.
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By: Dale Woods
Nov 12, 2014
View all comments (1)
Dear Polly, thank you for taking the time to leave the above review. My Surbiton branch is committed to providing the highest level of customer service as demonstrated in the other featured reviews on this site. I am saddened to learn that these levels have not been met in your particular case. As an open forum All Agents allows the public to voice their opinion on their experience with Estate Agents and in return for Agents to comment back with their side of the review. I note that there a ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:25 PM 05/12/2016 by Dale Woods

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