Pinnacle Letting & Estate Agents
2.9/5, 84 reviews
48% recommended
55% sales valuation accuracy
56% sales fee satisfaction
73% lettings valuation accuracy
52% lettings fee satisfaction
Pinnacle Letting Agents are leading letting and property management agents in Treforest, Taffs Well and Pontypridd area, and have student properties close to The University of Glamorgan. show more Pinnacle Letting Agents are leading letting and property management agents in Treforest, Taffs Well and Pontypridd area, and have student properties close to The University of Glamorgan.

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Latest Reviews

 View all Reviews 84
4th Sep 2023
reviewed by 'NNH'
“They do not answer the phone. The answering machine told us to fill in the form to review the property ......”
11th Jan 2022
reviewed by 'Dan'
“I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter.We were with ......”
6th Aug 2021
reviewed by 'Ash'
“My boyfriend arranged 2 flat viewings on the phone on Friday for the following Tuesday and said they seemed to be ......”
5th Aug 2021
reviewed by 'Owen'
“Never have I known anyone to lie so blatantly to someone's face. Had several problems with rats that was not ......”
17th Apr 2021
reviewed by 'Callum Barnes'
“I booked two viewings for 2 different properties on Tuesday. The 'tenants cancelled' both and only gave me the option of ......”
24th Feb 2020
reviewed by 'Luma'
“the worst of the worst i'm a new tenant with them and the communication with them is more than horrible ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 55% 56% £0 £0
Lettings 73% 52% £260 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 0 21 41 0 0 0 0 5 3
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS Sales TPOS Lettings TPOS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

Pinnacle Letting & Estate Agents Branches (view all 4)
Cardiff, CF24
Newport, NP20
Pontypridd, CF37
Treforest, CF37

“The best agency in Wales . I'm so happy with ! Rachel ......”

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Mar 08,2017
Minithumbup
By: 'Nikola'
Mar 08,2017
0 people found
this helpful
The best agency in Wales . I'm so happy with ! Rachel you are the best ,thank you for all ! xxx...
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Comment on agent fees
Good
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“I am a contractor who has worked with Pinnacle for ......”

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Feb 27,2017
Minithumbup
claim your profile
Charlotte
By: 'Martin'
Feb 27,2017
0 people found
this helpful
I am a contractor who has worked with Pinnacle for the past 5 years. I have dealt with Charlie a lot and she is very good at helping me with booking in jobs and helping me with my invoicing. Any queries she is always the first ...
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“Kayeigh is very quick to respond and sort out problems; ......”

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Feb 25,2017
Minithumbup
By: 'Louis'
Feb 25,2017
0 people found
this helpful
Kayeigh is very quick to respond and sort out problems; she is polite and effective and gets the job done. The company regularly inspect the property and make repairs quickly. The rents are cheap and competitive for students, less than half the price of university ...
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Comment on agent fees
The fees are standard.
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“Kayleigh has been extremely helpful in advising me about applying ......”

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Feb 25,2017
Minithumbup
By: 'Rachel'
Feb 25,2017
0 people found
this helpful
Kayleigh has been extremely helpful in advising me about applying for an HMO license and Ceiron too, came and viewed my property at short notice with a view to give further advice. Very supportive staff....
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Comment on agent fees
Fair
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“Terrible service, seem to be out just to get as ......”

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Jan 30,2017
Minithumbdown
By: 'TerribleService'
Jan 30,2017
3 people found
this helpful
Terrible service, seem to be out just to get as much money as possible, definitely will not be using again, no issues with the house were resolved, so went over a month with a broken window and no washing machine...
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Comment on agent fees
Bad
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“The people that work there are very polite. Anytime you ......”

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Jan 19,2017
Minithumbup
By: 'CMICHAEL'
Jan 19,2017
0 people found
this helpful
The people that work there are very polite. Anytime you pop up to the office someone is there to help....
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Comment on agent fees
Good
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“Shambles since day one.Genuinely don't know if I have ......”

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Dec 20,2016
Minithumbdown
By: 'JoeA'
Dec 20,2016
1 people found
this helpful
Shambles since day one. Genuinely don't know if I have the energy to list each issue caused to date...here's a few though: * Told upon inspection after an initial 6 month contract we may be able to go a periodic tenancy...landlord didn't want that (fair ...
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Comment on agent fees
I have no idea what the fees are for. I don't ever recall having a phone call from Pinnacle, it's always me chasing them.
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“Avoid Pinnacle at all costs. If I could give a 0 ......”

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Dec 02,2016
Minithumbdown
By: 'Sophie'
Dec 02,2016
3 people found
this helpful
Avoid Pinnacle at all costs. If I could give a 0 rating I would. Their customer service is absolutely appalling. They do not care about students and have no interest in solving problems. After our tenancy came to an end they tried to charge us £300 from ...
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“Lovely and friendly i cant wait to use pinnacle as ......”

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Nov 25,2016
Minithumbup
By: 'Alicia'
Nov 25,2016
0 people found
this helpful
Lovely and friendly i cant wait to use pinnacle as an estate agent. There office is proffesional and clean. Lovely helpful staff...
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“We never had any major problems until we left our ......”

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Nov 02,2016
Minithumbdown
By: 'Connie'
Nov 02,2016
1 people found
this helpful
We never had any major problems until we left our flat. Whilst living there, Pinnacle were fairly helpful and responsive although it did take a while for them to fix a few of the things in our flat that needed repairing. However, all of our ...
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“It took 3 months to release our deposit, despite there being ......”

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Sep 30,2016
Minithumbdown
By: 'Cardiff101'
Sep 30,2016
0 people found
this helpful
It took 3 months to release our deposit, despite there being no issues or reductions. It took 2 months of emails and phone calls before a member of the team even contacted us back....
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Comment on agent fees
Expensive for very little service!
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“Have just dropped my son off at the new house, ......”

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Sep 18,2016
Minithumbdown
By: 'Caul'
Sep 18,2016
1 people found
this helpful
Have just dropped my son off at the new house, pinnacle have not cleaned it since the last tenants moved out despite promising it would be done last week. They will outright lie to your face about being let down by contractors etc, there are ...
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“Avoid at all costs. Me and my partner have rented ......”

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Sep 14,2016
Minithumbdown
By: 'Jack'
Sep 14,2016
2 people found
this helpful
Avoid at all costs. Me and my partner have rented through Pinnacle for 2 years and each time our tenancy ends, it has been a nightmare to get our deposit back. Our most recent tenancy finished on July 1st and we are still awaiting our deposit ...
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Comment on agent fees
Unsure if it was Kelly, but a woman we spoke to was very rude and no help at all. We were understandably getting frustrated about not receiving our deposit back after 1 whole month, and this lady decided to be sarcastic and rude to us shifting the blame to someone else.
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“Just stay away. There were no major issues during my ......”

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Aug 11,2016
Minithumbup
By: 'DP87'
Aug 11,2016
1 people found
this helpful
Just stay away. There were no major issues during my tenancy but it has been a nightmare since it ended. I moved out of the 24th June, an inspection report was produced on the 28th June and I am still yet to get my deposit ...
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Comment on agent fees
They seemed ok
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“Agent and landlord do not keep up student properties satisfactorily. ......”

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Jan 29,2016
Minithumbdown
By: 'BellaD'
Jan 29,2016
0 people found
this helpful
Agent and landlord do not keep up student properties satisfactorily. When we moved it there was rotting garbage and other rubbish left from previous tenants and a lot of materials left by builders. They will not even look into mold complaints on property and are ...
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By: Pinnacle Letting & Estate Agents
Feb 03, 2016
View all comments (1)
Hi Luke, thank you for the review and I am really sorry to hear that you are disappointed with our service. We take all complaints and comments seriously and are always trying to improve our services. If you could get in touch with a member of our property maintenance team they will be able to help in getting this sorted. The best person to email is [email protected]. ...

“I am really disappointed with this agency. I'm a hard ......”

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Dec 29,2015
Minithumbdown
By: 'Luke'
Dec 29,2015
0 people found
this helpful
I am really disappointed with this agency. I'm a hard working professional and paid them good money to take the property. As soon as I was in the property and they were able to, the agency increased the rent to the point that it was ...
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What agent could do to change your mind?
My deposit should have been registered with TDP but I never received any confirmation of this. It would be better if there was any consistency between your agents. One agent doesn't seem to know the same things as another agent. Perhaps you should hire people who actually know something about estate agency instead of just hiring students who are on your books.
Attached Filesnbsp;
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By: Pinnacle Letting & Estate Agents
Jan 07, 2016
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Hi Luke, thank you for the review and I am really sorry to hear that you are disappointed with our service. We take all complaints and comments seriously and are always trying to improve our services. It sounds like there was some confusion among our staff regarding your deposit, we are a member of the Tenancy Deposit Scheme and all our our tenants deposits are registered with them and managed in accordance with the guidelines that they recommend. If you would like to discuss your comments furth ...

“My daughter is renting a property with two other girls ......”

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Dec 24,2015
Minithumbdown
By: 'GHunt'
Dec 24,2015
1 people found
this helpful
My daughter is renting a property with two other girls while in University and I am expressing my concerns with the lack of professionalism of Pinnacle Letting Agency. After my daughter and the other tenants trying to resolve problems independently, my daughter has now brought ...
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By: Pinnacle Letting & Estate Agents
Jan 07, 2016
View all comments (1)
Thank you for the review and I am really sorry to hear that you and your daughter are disappointed with our service. We take all complaints and comments seriously and are always trying to improve our services. If you would like to discuss your comments further then please don't hesitate to get in touch with us, a member of our team Laura Gainey [[email protected]] will be happy to help. ...

“I'm writing this review to warn everyone NOT to use ......”

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Dec 15,2015
Minithumbdown
By: 'Rebecca'
Dec 15,2015
1 people found
this helpful
I'm writing this review to warn everyone NOT to use Pinnacle! As a student, Pinnacle seemed very helpful and friendly at first however this rapidly changed once we signed our contracts. The attitude of the staff has been rude, unhelpful and ignorant. When reporting issues ...
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What agent could do to change your mind?
Professionalism in the fact that it would be helpful to return calls/emails and also not hanging up on tenants when finally getting hold of a team member to report issues. Also to treat students with common decency by treating them like any other adult.
Attached Filesnbsp;
Comment on agent fees
The agency fees we believed were to help the tenant with any issues with the property however we have had such a hard time trying to get anything sorted as well as having a constantly rude agency team I don't exactly know where my money has gone.
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“Extremely helpful and quick responding. Very patient, I was very ......”

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Nov 16,2015
Minithumbup
By: 'Louise'
Nov 16,2015
0 people found
this helpful
Extremely helpful and quick responding. Very patient, I was very late for a viewing and Kayleigh waited Can't fault anything been so friendly...
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“The whole conversation about accommodation was ok. Every steps were ......”

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Nov 16,2015
Minithumbup
By: 'Martin'
Nov 16,2015
0 people found
this helpful
The whole conversation about accommodation was ok. Every steps were explained. I was satisfied with everything. The agent had excellent approach,...
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“Letting agent used unbelievably poor contractors to fix serious damp ......”

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Nov 16,2015
Minithumbdown
By: 'Cmp7'
Nov 16,2015
1 people found
this helpful
Letting agent used unbelievably poor contractors to fix serious damp problem (which meant I couldn't move into my room 3 months after our contract started), which then came back after a serious amount of hassle. My radiator hadn't worked since I moved in and both the ...
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Comment on agent fees
Really struggling to see what my ‚£99 agency fees have paid for, staff are useless.
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“The agent Clive Boon was quickly responsive and very efficient. ......”

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Nov 10,2015
Minithumbup
By: 'Nurith'
Nov 10,2015
1 people found
this helpful
The agent Clive Boon was quickly responsive and very efficient. I needed a new chair for my desk and within less than 24 hours I had it in my room....
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“A very thorough and timely ongoing service at my rental ......”

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Nov 05,2015
Minithumbup
By: 'Lewys'
Nov 05,2015
0 people found
this helpful
A very thorough and timely ongoing service at my rental property, acting in the best interests of my tenants and myself as the landlord. Great communication and on the ball with any admin requirements....
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“Good letting agents, maintenance is a nightmare to get hold ......”

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Oct 22,2015
Minithumbup
By: 'Chris'
Oct 22,2015
1 people found
this helpful
Good letting agents, maintenance is a nightmare to get hold of which is why they are 'good' rather then 'excellent'....
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Comment on agent fees
Quite high fees but we where made aware of it before we looked at houses/flats.
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“Agent was on time she walked me through the flat ......”

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Oct 06,2015
Minithumbup
By: 'Jessica'
Oct 06,2015
0 people found
this helpful
Agent was on time she walked me through the flat and told me all the information I needed to know and answered all of my questions I asked her....
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Comment on agent fees
The agent fee was a little expensive I did shop around and I did see some for cheaper but went with this one because of where the flat is.
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“Clive: io contacted and was answered politely and promptly with ......”

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Sep 29,2015
Minithumbup
By: 'BW'
Sep 29,2015
0 people found
this helpful
Clive: io contacted and was answered politely and promptly with reassurance that he would help get the contact i needed. He did so in a timely manner. Contact was made from the person i needed to speak to within the same day and tje situation ...
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Comment on agent fees
Not applicable
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“To begin with myself and my fellow 2 tenants found Pinnacle ......”

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Sep 22,2015
Minithumbdown
By: 'Un-named'
Sep 22,2015
0 people found
this helpful
To begin with myself and my fellow 2 tenants found Pinnacle friendly to deal with. They were reassuring when regarding our house and promised to help and get things done. Since moving in we have had more and more trouble. They are slow to help us ...
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By: Pinnacle Letting & Estate Agents
Sep 24, 2015
View all comments (1)
Hi, I am really sorry about the experience you have had with your property and our service. I will pass this onto our Head of Lettings and she will investigate this further. If you could please send your details and the property details to [email protected] then she will be able to assist further. ...

“Service is exceptional and this is key. Pinnacle have always ......”

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Sep 21,2015
Minithumbup
By: 'Zac'
Sep 21,2015
0 people found
this helpful
Service is exceptional and this is key. Pinnacle have always vetted and provided excellent quality tenants. As any agent would, they take care of the paper work and all stages are communicated to me personally. Of course the free drinks and lollies and sweets in ...
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Comment on agent fees
It's pretty standard. But you get your money's worth so there is no complaint.
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“Kayleigh has been an excellent all-rounder. Always helpful and friendly, ......”

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Sep 21,2015
Minithumbup
By: 'Naomi'
Sep 21,2015
0 people found
this helpful
Kayleigh has been an excellent all-rounder. Always helpful and friendly, and always responds to emails, texts and sorts out problems quickly. They have filled all my rooms within a short time after being badly let down by another Letting Agent, and Kayleigh has made the ...
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“Claire is always so helpful and friendly. Every time I've ......”

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Sep 11,2015
Minithumbup
By: 'Rachel'
Sep 11,2015
0 people found
this helpful
Claire is always so helpful and friendly. Every time I've had a query or issue with the house she has always replied promptly. Great service!...
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By: Pinnacle Letting & Estate Agents
Sep 15, 2015
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Hi Rachel, thanks for the review! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you have been in contact with one member of staff in particular then please contact them directly. If the problem needs escalated then please email: [email protected]
Last updated at 1:10 PM 08/04/2015 by allAgents

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