55% sales valuation accuracy
56% sales fee satisfaction
73% lettings valuation accuracy
52% lettings fee satisfaction
Pinnacle Letting Agents are leading letting and property management agents in Treforest, Taffs Well and Pontypridd area, and have student properties close to The University of Glamorgan.
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Pinnacle Letting Agents are leading letting and property management agents in Treforest, Taffs Well and Pontypridd area, and have student properties close to The University of Glamorgan.
Latest Reviews
View all Reviews 84
4th Sep 2023
reviewed by 'NNH'
11th Jan 2022
reviewed by 'Dan'
6th Aug 2021
reviewed by 'Ash'
5th Aug 2021
reviewed by 'Owen'
17th Apr 2021
reviewed by 'Callum Barnes'
24th Feb 2020
reviewed by 'Luma'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 55% | 56% | £0 | £0 |
| Lettings | 73% | 52% | £260 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 0 | 21 | 41 | 0 | 0 | 0 | 0 | 5 | 3 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
No Properties
Pinnacle Letting & Estate Agents Branches (view all 4)
Sep 10,2015
Sep 10,2015
0
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this helpful
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Claires always great help whenever we go to Pinnacle! Always sorts out any problems we might have, always understanding if rent if late etc. 5/5 for all the team!...
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Sep 15, 2015
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Thanks for your review Mac, happy to help! ...
Sep 04,2015
Sep 04,2015
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Pinnacle helped me to find the perfect apartment in Rumney Cardiff which is a great location for work and seeing my friends and family. It was very smooth and hassle free and I've recommended friends use Pinnacle to find apartments in the city short and ...
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Sep 02,2015
Sep 02,2015
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I not only dealt with Richard Read, Kelly Davies, but also Andrew Davey. Our experience when using Pinnacle was an utter disgrace, when we viewed our flat it was a complete mess, but they assured us it was because of the tenants there at a ...
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What agent could do to change your mind?
Be human. Not lie. Not treat the students of Cardiff like we are absolutely stupid, immature and ignorant.Attached Filesnbsp;
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Nov 26, 2018
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Worst dealing with tenants. ...
Aug 31,2015
Aug 31,2015
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The reason I am leaving this review is to warn people against using this company, everybody I have ever spoken to has had serious issues, including ourselves, when dealing with them.
We have been spoken to by some staff members in a totally disrespectful way, ...
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What agent could do to change your mind?
For a start, they should not have been disrespectful to us as customers when speaking to them face to face or over the phone. For my girlfriend to get visibly upset as they were doing this should have been the prompt to at least apologise. Better communication is needed throughout this organisation. Withholding deposits based on no evidence at all and bypassing the TDS should never have happened.Attached Filesnbsp;
Comment on agent fees
Fees were ‚£300 for two people to sign two contracts. Pathetic.
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Sep 04, 2015
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We are sorry that your experience with us hasn't been a positive one. It is unacceptable to be spoken to by staff in a disrespectful way and we are very sorry you felt this way and we have reviewed and taken the feedback on board for further customer communication. We cannot promise that when living in a property, things won't go wrong, however, we always aim to make sure our customers are happy with the way we treat them and the way we resolve issues like maintenance at a property.
Regarding ...
Aug 25,2015
Aug 25,2015
0
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Very helpful. communicated the process very clearly and made the process very simple. completed the process within two hours. very happy customer....
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Aug 18,2015
Aug 18,2015
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I had some post that was delivered to my old address by mistake. Ceiron allowed back into the property under supervision to look for my post. I was unable to find it, but ceiron has contacted me saying if it turns up he will contact ...
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May 15,2014
May 15,2014
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i have been with pinnacle at bening about 15year thay looked after all my propetrys i never had any popblem thay been great all staff and help full thay do great work...
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May 15, 2014
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Thank you for the kind comments. Much appreciated! ...
May 15,2014
May 15,2014
0
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I've used Pinnacle to let my property for over 10 years and have always found them to provide an efficient, well organised and helpful service . All maintenance issues are dealt with swiftly and, most importantly, the property has never been vacant in all of that time- ...
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May 15, 2014
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Thank you for your kind comments! We will aim to keep your property occupied for another 10 years! ...
May 14,2014
May 14,2014
2
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this helpful
this helpful
Please IGNORE my previous review (djaaron6). It was a genuine misunderstanding on my part entirely. What the tenant actually paid was the agents fee, not the rent as thought. Please all disregard the bad rating as this was a misunderstanding and not the agents fault ...
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May 14, 2014
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Thank you very much for updating your review. We are sorry for the confusion. ...
Nov 28,2013
Nov 28,2013
4
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this helpful
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An absolute disgrace. A complete waste of time. Tried contacting them to get things sorted. Keep being told that they will send someone out. Still quite happy to take our money off us. We shouldn't have to live in these conditions. Our heating doesn't work ...
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What agent could do to change your mind?
Help there existing customers. Sort things out.Attached Filesnbsp;
Attachments
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May 23, 2014
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We are really sorry that you have had these problems, at Pinnacle we value our students customers and don't see them as any less important than professional tenants. Sadly, we cannot always promise that things will not go wrong in a property, but we do always try to do our utmost to resolve issues as quickly as possible. We hope these property issues have been resolved by now, but if not please to not hesitate to call us on 02920 640200 ...
Oct 04,2013
Oct 04,2013
2
people found
this helpful
this helpful
So far in my experiences with this agent:
-initial flat viewing was half an hour late, due to reception informing me that the person responsible was heading to the flat - he was not;
-inventory was only published online, with no facilities for editing (which ...
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What agent could do to change your mind?
Actually deal with a structural problem (the leaking roof) promptly, and when they say they would; provide an inventory that is easier to dispute; actually have any idea what they're doing.Attached Filesnbsp;
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Oct 17, 2013
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We are really sorry that your experience so far has not been a good one. We cannot promise that when living in a property, things won't go wrong, however, we always aim to make sure our customers are happy with the way we treat them and the way we resolve issues like maintenance at a property. ...
Jan 08,2013
Jan 08,2013
2
people found
this helpful
this helpful
I signed for a house with Pinnacle in the summer of 2012, I found the agents very friendly and helpful. Kelly showed us around the property a few times and was able to answer all of our questions; she also got in touch with the Landlady ...
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Jan 24, 2013
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Thank you for your review. ...
Dec 11,2012
Dec 11,2012
2
people found
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I am a landlord with 20+ properties based throughout South Wales. For geographic reasons I use 5 different letting agents and have found thet the quality varies dramatically. I have dropped 3 agents over the last 9 years. Pinnacle I stumbled accross around 7 years ago and I can only ...
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Jan 24, 2013
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Thank you for your review ...
Oct 09,2012
Oct 09,2012
5
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Pinnacle are THE worst agents ever. I've never been treated with so much disrespect. They are inept at their jobs and seem to only employ people with attitude problems. If ever I have had a problem with them (and there has been a few) they ...
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What agent could do to change your mind?
Basic manners are priceless. I can handle most people and I am usually extremely chilled. If someone has manners and can be decent and perhaps apologise when needed I am usually very forgiving. I don't understand how these people can still be employed by a company that surely want to increase business.Attached Filesnbsp;
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Dec 18, 2012
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We are sorry that you did not have a positive experience with us. We cannot promise that when living in a property, things won't go wrong, however, we always aim to make sure our customers are happy with the way we treat them and the way we resolve issues like maintenance at a property. We don't ever interview potential staff out on the shopfloor so unless you actualy interviewed with us for a position, perhaps this was a misunderstanding. In any case, our interview processes are very thorough a ...
Aug 20,2012
Aug 20,2012
3
people found
this helpful
this helpful
Pinnacle Property Management are the worst company I have come across in terms of customer satisfaction. Not only are they rude in their replies, they dont even bother to explain why they refuse to hear genuine issues from tenants, I have been asking them for ...
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What agent could do to change your mind?
I would have expected the agent to give me a solution to my issues, Rather than just say a blank NO with no possible alternatives. This is not just once but at least three times in less than a year, I am shocked at their appalling behavior and no value for their customers, I would never recommend them to anybody.Attached Filesnbsp;
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Aug 03,2012
Aug 03,2012
3
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If you are looking for a property, please do not rent with Pinnacle! They don't even appear friendly when you let a property off them. I feel stupid renting from them in the first place.
We rented a property off them which was newly painted ...
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What agent could do to change your mind?
They could have actually done something to sort the problems. I don't know what the agency fees were for. Just a joke of a team.Attached Filesnbsp;
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May 14,2012
May 14,2012
2
people found
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I am currently with Pinnacle and have found them ignorant, incompetent and downright rude.
We have pestered them to help with the vast amount of damp in the bedrooms, rainwater running down the walls INSIDE the kitchen - over a plug socket and the general ...
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Mar 08,2012
Mar 08,2012
2
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Property when taken over on 1/7/11. House was very dirty there was 2 inches of water in cellar where electrical fuse box and electric meter was located, so we were unable to read meter. When we in formed Pinnacle Letting and property maintenance managers who told us ...
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What agent could do to change your mind?
Agent could have tried harder to resolve issues when first raised at beginning of tenancy agreement. Only doing something now (10 months into agreement) because landlord has some poor gullible student going in there in July paying ‚£30 more each a week.Attached Filesnbsp;
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Dec 12,2011
Dec 12,2011
1
people found
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The Pinnacle Branch 3-5 Fanny street helped me find and awesome apartment in a brilliant location in the Rumney Area. All the staff were very helpful and the process as a whole was very quick and really efficient but with that friendly touch. I find ...
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Nov 30,2011
Nov 30,2011
1
people found
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I currently rent a flat with Pinnacle, and have had nothing but positive dealings with them. The lettings team did a great job of putting our mind at ease and went through the contract thoroughly. Renting a new place could be a stressful experience, but ...
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May 10,2011
May 10,2011
2
people found
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They just have the general attitude that you're a stupid student and they're amazing (some people are really lovely that work there it's a shame it's over shadowed). They don't seem to grasp the idea that for many, it is the first time actually renting ...
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Sep 30, 2011
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(1)
I am saddened to hear that you are dissatisfied with our service and would like to investigate your feedback to bring this situation to an amicable end. If you could please email the details of your case and we will be more than happy to investigate this for you. Your in depth feedback would be greatly appreciated and will aid us to fully investigate your concerns.
We greatly appreciate all feedback as it helps us review all aspects of our service and continually improve.
I look forward to ...
Jan 26,2011
Jan 26,2011
2
people found
this helpful
this helpful
Absolute disgrace. Pinnacle have not once helped us with any of our problems. In fact they often get involved in things between you and the landlord that they need not. They prey on students who are vulnerable and it is unacceptable, steer well clear!...
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Sep 30, 2011
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I am saddened to hear that you are dissatisfied with our service and would like to investigate your feedback to bring this situation to an amicable end. If you could please email the details of your case and we will be more than happy to investigate this for you. Your in depth feedback would be greatly appreciated and will aid us to fully investigate your concerns.
We greatly appreciate all feedback as it helps us review all aspects of our service and continually improve.
I look forward to ...
Jan 26,2011
Jan 26,2011
2
people found
this helpful
this helpful
A monkey could run a letting agents better than these utterly useless people.
Give these guys a go if you enjoy having your time wasted, emails always replied to late, getting charged for house cleaning when the property was already dirty and there had already ...
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Sep 30, 2011
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I am saddened to hear that you are dissatisfied with our service and would like to investigate your feedback to bring this situation to an amicable end. If you could please email the details of your case and we will be more than happy to investigate this for you. Your in depth feedback would be greatly appreciated and will aid us to fully investigate your concerns.
We greatly appreciate all feedback as it helps us review all aspects of our service and continually improve.
I look forward to ...
Jan 16,2009
Jan 16,2009
3
people found
this helpful
this helpful
I am looking to move from the house I'm currently in as I just can not stand dealing with these clowns. Seriously avoid this agency....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you have been in contact with one member of staff in particular then please contact them directly. If the problem needs escalated then please email: [email protected]
Last updated at 1:10 PM 08/04/2015 by allAgents
