Pinnacle Letting & Estate Agents
2.9/5, 84 reviews
48% recommended
55% sales valuation accuracy
56% sales fee satisfaction
73% lettings valuation accuracy
52% lettings fee satisfaction
Pinnacle Letting Agents are leading letting and property management agents in Treforest, Taffs Well and Pontypridd area, and have student properties close to The University of Glamorgan. show more Pinnacle Letting Agents are leading letting and property management agents in Treforest, Taffs Well and Pontypridd area, and have student properties close to The University of Glamorgan.

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Latest Reviews

 View all Reviews 84
4th Sep 2023
reviewed by 'NNH'
“They do not answer the phone. The answering machine told us to fill in the form to review the property ......”
11th Jan 2022
reviewed by 'Dan'
“I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter.We were with ......”
6th Aug 2021
reviewed by 'Ash'
“My boyfriend arranged 2 flat viewings on the phone on Friday for the following Tuesday and said they seemed to be ......”
5th Aug 2021
reviewed by 'Owen'
“Never have I known anyone to lie so blatantly to someone's face. Had several problems with rats that was not ......”
17th Apr 2021
reviewed by 'Callum Barnes'
“I booked two viewings for 2 different properties on Tuesday. The 'tenants cancelled' both and only gave me the option of ......”
24th Feb 2020
reviewed by 'Luma'
“the worst of the worst i'm a new tenant with them and the communication with them is more than horrible ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 55% 56% £0 £0
Lettings 73% 52% £260 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
14 0 21 41 0 0 0 0 5 3
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA NALS TPOS Sales TPOS Lettings TPOS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Pinnacle Letting & Estate Agents Branches (view all 4)
Cardiff, CF24
Newport, NP20
Pontypridd, CF37
Treforest, CF37

“DO NOT USE THIS AGENT...”

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Sep 04,2023
Minithumbdown
By: 'NNH'
Sep 04,2023
0 people found
this helpful
They do not answer the phone. The answering machine told us to fill in the form to review the property online but the website calendar does not work. I sent emails but no reply. They just take money from landlords but does appalling customer service. ...
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“I would rather be homeless...”

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Jan 11,2022
Minithumbdown
By: 'Dan'
Jan 11,2022
0 people found
this helpful
I urge you, if it's either rent through Pinnacle, or go without a home.. choose the latter. We were with Pinnacle as an agent for 3 years and we spent pretty much the entire time desperate to leave them. From the moment we picked up the ...
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“My boyfriend arranged 2 flat viewings on the ......”

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Aug 06,2021
Minithumbdown
By: 'Ash'
Aug 06,2021
0 people found
this helpful
My boyfriend arranged 2 flat viewings on the phone on Friday for the following Tuesday and said they seemed to be perfectly friendly. It is incredibly difficult to find nice properties at the moment, so after a discussion we asked via the telephone number they provided ...
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“Never have I known anyone to lie so blatantly......”

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Aug 05,2021
Minithumbdown
By: 'Owen'
Aug 05,2021
0 people found
this helpful
Never have I known anyone to lie so blatantly to someone's face. Had several problems with rats that was not sorted for months, there were CHEWED THROUGH BRICK, after sending someone out to "fix the issue" they put foam in all the holes, beyond me ...
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“UNPROFESSIONAL...”

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Apr 17,2021
Minithumbdown
By: 'Callum Barnes'
Apr 17,2021
0 people found
this helpful
I booked two viewings for 2 different properties on Tuesday. The 'tenants cancelled' both and only gave me the option of viewing one which i agreed to on Friday. On Friday I turned up to the propery at a time agreed and the agent did not ...
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“the worst of the worst i'm a new tenant with ......”

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Feb 24,2020
Minithumbdown
By: 'Luma'
Feb 24,2020
0 people found
this helpful
the worst of the worst i'm a new tenant with them and the communication with them is more than horrible it is like contacting inanimate... not respondence no actions!!!!!!!!!!!!!!...
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By: Pinnacle Letting Agents
Mar 03, 2020
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Hi Luma, we are really sorry to hear that you are unhappy with the service you had received so far. Please could you send us some more details of the issues you are experiencing to [email protected] so we can review this further for you. We aim to provide the best possible service to our customers and I am sorry to hear that this does not seem to have been the case on this occasion. Many Thanks ...

“Avoid at all costs.. completely immoral practises...”

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Sep 12,2019
Minithumbdown
By: 'Verity'
Sep 12,2019
1 people found
this helpful
I have rented through 7 different agencies in my life and have never been treated as badly as with Pinnacle. They are unresponsive through email and tell you to email when you call so communication is impossible. They even altered dates on photographs for their closing ...
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By: Verity Bligh
Sep 26, 2019
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I raised my dispute on the 10th Aug. I never received a reply. I followed up via email on the 19/08/19, 27/08/19, & 04/09/19. This is a clear example of how your company runs - ensure it looks good from the outside! I should have posted a review 7 weeks ago when I sent the first email then I would have got a response from you within the week! Well done for demonstrating where your priorities lie. Your closing inspection letter issued states "if any charges are proposed, we will email you after i ...

“There was a hole in the roof where rain came ......”

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Jul 22,2019
Minithumbdown
By: 'Holly'
Jul 22,2019
2 people found
this helpful
There was a hole in the roof where rain came in for the whole 18 months we were there. In heavy rain a whole bucket would be filled in an hour, with a little waterfall down the wall where mushrooms grew. We reported this so many ...
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By: Pinnacle Lettings
Jul 22, 2019
View all comments (1)
Hi Holly, thank you for your review, First of all, I would like to apologise for any communication issues you may have had and this will be looked into and addressed with the team. In terms of the maintenance issues having looked into this I can see the reason the issue was unable to be resolved was because of legal issues with other flats in the block (which we do not manage) which prevented the landlord from being able to complete works. This is why the landlord agreed to release you from y ...

“Dreadful service...”

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Mar 19,2019
Minithumbdown
By: 'Kyle'
Mar 19,2019
0 people found
this helpful
This companies lack of competence is frightening, no check in or check out procedures done and then use a old inventory to take a large amount of our deposit without providing any evidence. They do not return emails or phone calls either....
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Comment on agent fees
TERRIBLE
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By: Pinnacle Letting Agents
Mar 19, 2019
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Hi Kyle, n nI am really sorry to see your review. When processing deposits we are led by landlords and do follow the TDS guidelines and give all tenants the opportunity to dispute any charges that we put forward. We would never take any money from a tenants deposit until we come to a resolution. If you are not happy with the charges and we cannot agree then we will encourage you to take the dispute to the TDS to adjudicate. My sincere apologies that you feel that our service has been lacking. W ...

“DO NOT USE!!!!...”

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Dec 26,2018
Minithumbdown
By: 'Mrs'
Dec 26,2018
4 people found
this helpful
Absolutely appalling service from this agent and ripped off on fees and return of deposit. My daughter and friends rented a house from them last academic year. My daughter has already left negative feedback on this site but I would just like to add if ...
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Comment on agent fees
They don’t deserve any fees. They shouldn’t be in business.
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“Avoid Pinnacle at all costs...”

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Dec 06,2018
Minithumbdown
By: 'Maisy'
Dec 06,2018
2 people found
this helpful
Pinnacle don't even deserve one star. I would not recommend this estate agents to anyone. Me and my friends rented one of their properties last year, and the first thing was the house had not been cleaned at all (not even hoovered) by August 1st ...
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“Poor communication and promises that never happen...”

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Oct 15,2018
Minithumbdown
By: 'Customer'
Oct 15,2018
1 people found
this helpful
Poor communcation skills the maintenace team and contractors don't communciate with eachother properly. Also you get told they will promise to ring back and it doesn't happen....
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“Friendly Professional Service...”

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Sep 26,2018
Minithumbup
By: 'F'
Sep 26,2018
0 people found
this helpful
I had excellent customer service as a landlord with this team. Richard provided a professional appraisal of my property and passed on purchasing suggestions. Highly recommended...
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“Awesome!...”

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Sep 25,2018
Minithumbup
By: 'Richard'
Sep 25,2018
1 people found
this helpful
Kelly looked as excited as me to view the house to be fair, she was incredibly informative and down to earth....
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Comment on agent fees
I would definitely recommend!
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“Amazing!...”

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Sep 04,2018
Minithumbup
By: 'Lydia'
Sep 04,2018
0 people found
this helpful
My partner and I had never been Tennants before to we were a bit apprehensive but rachel made us feel comfortable right away. She is always attentive and quick to respond to any query. She made our experience with pinnacle lettings very smooth and stress ...
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Comment on agent fees
Fees were reasonable.
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“Pathetic...”

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Aug 16,2018
Minithumbdown
By: 'Conor'
Aug 16,2018
2 people found
this helpful
We dealt with a lot of the members of this branch and although friendly and supportive there was zero convinction in their words and promises. We had a lot of issues with our house and landlord and a small minortiy of this issues were addressed ...
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Comment on agent fees
Bad
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“Pathetic...”

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Aug 16,2018
Minithumbdown
By: 'Conor'
Aug 16,2018
1 people found
this helpful
We dealt with a lot of the members of this branch and although friendly and supportive there was zero convinction in their words and promises. We had a lot of issues with our house and landlord and a small minortiy of this issues were addressed ...
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Comment on agent fees
Bad
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“Requesting reference...”

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Jul 19,2018
Minithumbup
By: 'Dorina'
Jul 19,2018
0 people found
this helpful
Kayleigh Ashford was very kind and helpful. She replied to my request almost immediately and provided all the information I needed....
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Comment on agent fees
Nice , helpful
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“Very professional and friendly....”

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Apr 12,2018
Minithumbup
By: 'Fawaz'
Apr 12,2018
1 people found
this helpful
Kelly did her job in a professional manner. She was enthusiastic and friendly. I do really appreciate dealing with such professional person Fawaz...
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“Kayleigh was very efficient as usual with both good phone ......”

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Feb 10,2018
Minithumbup
By: 'R.Williams'
Feb 10,2018
0 people found
this helpful
Kayleigh was very efficient as usual with both good phone and email communication, reference a prospective tenant for 29 Francis St...
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“Appalling service right from the start. Property not clean. Damp ......”

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Nov 28,2017
Minithumbdown
By: 'JD'
Nov 28,2017
1 people found
this helpful
Appalling service right from the start. Property not clean. Damp in both bedrooms. Took them ages to sort it out and my boyfriend now has asthma (he never had any breathing issues before living there. We have now moved to a new property. 3 months on ...
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Comment on agent fees
Ok fees.
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By: Pinnacle Letting Agents
Nov 29, 2017
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Hi JD, we are really sorry to hear that there were some issues during your tenancy. We aim to resolve any issues that occur as quickly as possible, however, we are led by landlord decisions when it comes to maintenance within the property. If you could email us with some more information at [email protected] with regards to your deposit I will ensure that the team update you as soon as possible. We do aim to give the best levels of service to our customers and I am sorry that this has n ...

“Hands down the least professional, most ineffective, least customer-focussed and ......”

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Oct 10,2017
Minithumbdown
By: 'Charlie'
Oct 10,2017
2 people found
this helpful
Hands down the least professional, most ineffective, least customer-focussed and most poorly run letting agent I have had the displeasure of doing business with. Day 1 we moved in to a completely uncleaned property that had had a contractors living in it for the previous month. ...
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Comment on agent fees
Probably the only thing that’s acceptable about this business is its fees.
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“Very good all round and hold the tenants view highly ......”

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Oct 02,2017
Minithumbup
By: 'G'
Oct 02,2017
0 people found
this helpful
Very good all round and hold the tenants view highly which is what keeps the tenants happy and in my property. Win win...
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Comment on agent fees
Very good communication
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“Pinnacle have been very disappointing since the beginning. The house ......”

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Sep 21,2017
Minithumbdown
By: 'Chris'
Sep 21,2017
2 people found
this helpful
Pinnacle have been very disappointing since the beginning. The house was not clean upon us arriving, with leaks, over grown grass and nails/broken glass in the garden. As a company they are slow to handle problems and extremely poor in handling customer queries/requests ...
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Comment on agent fees
I have no idea why we paid the fees; the service has been extremely poor. Google reviews are pretty scathing.
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“Excellent service from Kayleigh - punctual, informative and helpful. I ......”

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Aug 19,2017
Minithumbup
By: 'Tamar'
Aug 19,2017
0 people found
this helpful
Excellent service from Kayleigh - punctual, informative and helpful. I managed to find a suitable property within minutes, and was kindly given a lift to all property locations....
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Comment on agent fees
Good
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“Excellent, everytime I go into the branch I am always ......”

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Aug 08,2017
Minithumbup
By: 'Ricky'
Aug 08,2017
0 people found
this helpful
Excellent, everytime I go into the branch I am always met with a warm and friendly attitude from Kayleigh. Nothing is a problem to her....
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“As landlady I have been given a great deal of ......”

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Aug 06,2017
Minithumbup
claim your profile
Richard
By: 'Carol'
Aug 06,2017
0 people found
this helpful
As landlady I have been given a great deal of advice and support in getting my property ready for new tenants. Richard Read has been unfailing in his communication with me, even though I do not actually need an agent at this time. I wholly ...
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Comment on agent fees
N/A
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“Poor service. Never sorted out damp issues before we attended ......”

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Aug 04,2017
Minithumbdown
By: 'Cardifftenant77'
Aug 04,2017
3 people found
this helpful
Poor service. Never sorted out damp issues before we attended which we were promised. Still not sorted over a year later. House was not cleaned on arrival and now they have the audacity to take a major sum away from our deposits. AVOID THEM....
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Comment on agent fees
Bad
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“On the busiest day of their year, I was able ......”

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Jul 03,2017
Minithumbup
By: 'Lamorna'
Jul 03,2017
0 people found
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On the busiest day of their year, I was able to pick up my keys in 5 minutes BEFORE 9am! Absolutely cannot fault them....
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Comment on agent fees
Rather pricey
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“Very efficient and friendly staff. I have been letting with ......”

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May 25,2017
Minithumbup
By: 'Delyth'
May 25,2017
0 people found
this helpful
Very efficient and friendly staff. I have been letting with Pinnacle for 5 years and have no complaints. Would highly recommend to other landlords/landladies....
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Comment on agent fees
Competitive
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you have been in contact with one member of staff in particular then please contact them directly. If the problem needs escalated then please email: [email protected]
Last updated at 1:10 PM 08/04/2015 by allAgents

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