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Phoenix Property Company
1/5, 11 Reviews
0% Recommended
100% letting valuation accuracy
57% letting fee satisfaction
No Description Found
The UK's largest customer review website for the property industry.
Phoenix Property Company
369 Fishponds Road,BS5 6RDCertified Customer Experience
Report Summary
Report generated on (17 May 2025 @ 08:44:24)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Vicky on 2nd Nov 2020
1 Star Review
I wish I could give zero stars to this company! Horrendous customer service. AVOID AVOID AVOID AVOID AVOID AVOID AVOID
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Candida on 30th Oct 2020
1 Star Review
I wholeheartedly recommend using Phoenix Property company if it has always been your dream to live in a property that endangers your health and you enjoy being treated as worthless. This company rented out a property to my friends, one a key worker, knowing full well that it was not safe to live in. The walls were literally dripping with damp, the bedroom unusable, the smell appalling. For months they ignored requests for damp treatment until In the middle of a pandemic they told my friends to find somewhere else to live if they didn’t like it. They treat their renters with contempt and only care about taking money from them. Disgusting.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Tevan on 30th Oct 2020
1 Star Review
I would never recommend Phoenix. They rent out properties with terrible damp and mould, are impossible to get in touch with, and if you DO manage to reach them they'll tell you it's your own fault and you should find somewhere else to live.
I wouldn't touch them again with a barge pole.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Harpreet on 29th Oct 2020
1 Star Review
I know previous tenants of theirs and I would definitely not recommend using them to rent in Bristol! Save your money and go elsewhere!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Ali on 29th Oct 2020
1 Star Review
So this is what I heard about how this company deals with their clientel!
They give you misinformation about a property and rent it out. They will claim they will fix problems in their properties but end up giving an ultimatum about leaving or staying in this uninhabitle conditions(rats, mould the whole shibang).
Avoid at all costs!!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 57.00% | £995 | £1,111 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 7 | 0 | 0 | 0 | 0 | 0 | 4 |
Address
Phoenix Property Company
369 Fishponds Road, Bristol, Avon
BS5 6RD
0117 965 1235
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
I wish I could give zero ...
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1 Star Review
By : 'Vicky'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS6
2 Nov 2020
People found this helpful0
I wish I could give zero stars to this company! Horrendous customer service. AVOID AVOID AVOID AVOID AVOID AVOID ... Read Full Review
Comments (0)
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Vicky Houston said about Phoenix Property Company
Services : Letting( As a Prospective Landlord/Tenant )Date: 2nd Nov 2020
I wish I could give zero stars to this company! Horrendous customer service. AVOID AVOID AVOID AVOID AVOID AVOID AVOID
The UK's Largest Customer Review Website for the Property Industry
Disgusting ...
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1 Star Review
By : 'Candida'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS5
30 Oct 2020
People found this helpful2
I wholeheartedly recommend using Phoenix Property company if it has always been your dream to live in a property that endangers your health and you enjoy being treated as worthless. This company rented out a property to my friends, one a key worker, knowing full well that it was not safe to live ... Read Full Review
Comments (0)Was this helpful?:
Candida Tasman said about Phoenix Property Company
Services : Letting( As a Tenant )Date: 30th Oct 2020
I wholeheartedly recommend using Phoenix Property company if it has always been your dream to live in a property that endangers your health and you enjoy being treated as worthless. This company rented out a property to my friends, one a key worker, knowing full well that it was not safe to live in. The walls were literally dripping with damp, the bedroom unusable, the smell appalling. For months they ignored requests for damp treatment until In the middle of a pandemic they told my friends to find somewhere else to live if they didn’t like it. They treat their renters with contempt and only care about taking money from them. Disgusting.
The UK's Largest Customer Review Website for the Property Industry
Damp ...
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1 Star Review
By : 'Tevan'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS5
30 Oct 2020
People found this helpful0
I would never recommend Phoenix. They rent out properties with terrible damp and mould, are impossible to get in touch with, and if you DO manage to reach them they'll tell you it's your own fault and you should find somewhere else to live. I wouldn't touch them again with a ... Read Full Review
Comments (0)I would never recommend Phoenix. They rent out properties with terrible damp and mould, are impossible to get in touch with, and if you DO manage to reach them they'll tell you it's your own fault and you should find somewhere else to live.
Was this helpful?:
Tevan Pinrut said about Phoenix Property Company
Services : Letting( As a Tenant )Date: 30th Oct 2020
I would never recommend Phoenix. They rent out properties with terrible damp and mould, are impossible to get in touch with, and if you DO manage to reach them they'll tell you it's your own fault and you should find somewhere else to live.
I wouldn't touch them again with a barge pole.
The UK's Largest Customer Review Website for the Property Industry
I know previous tenants of ...
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1 Star Review
By : 'Harpreet'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL52
29 Oct 2020
People found this helpful0
I know previous tenants of theirs and I would definitely not recommend using them to rent in Bristol! Save your money and go ... Read Full Review
Comments (0)Was this helpful?:
Harpreet Sidhu said about Phoenix Property Company
Services : Letting( As a Tenant )Date: 29th Oct 2020
I know previous tenants of theirs and I would definitely not recommend using them to rent in Bristol! Save your money and go elsewhere!
The UK's Largest Customer Review Website for the Property Industry
Avoid! ...
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1 Star Review
By : 'Ali'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS5
29 Oct 2020
People found this helpful0
So this is what I heard about how this company deals with their clientel! They give you misinformation about a property and rent it out. They will claim they will fix problems in their properties but end up giving an ultimatum about leaving or staying in this uninhabitle conditions(rats, mould ... Read Full Review
Comments (0)So this is what I heard about how this company deals with their clientel!
Was this helpful?:
Ali said about Phoenix Property Company
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Oct 2020
So this is what I heard about how this company deals with their clientel!
They give you misinformation about a property and rent it out. They will claim they will fix problems in their properties but end up giving an ultimatum about leaving or staying in this uninhabitle conditions(rats, mould the whole shibang).
Avoid at all costs!!
The UK's Largest Customer Review Website for the Property Industry
Unprofessional and ...
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1 Star Review
Richard
By : 'Carys'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS9
29 Oct 2020
People found this helpful3
I am disgusted with the unprofessionalism and callousness shown by Phoenix Property and Lucy Hawkins. They let out houses that are in an unacceptable uninhabitable condition and refuse to show any sympathy to the tenants whose lives they are affecting. I would recommend avoiding this company at all ... Read Full Review
Comments (0)Was this helpful?:
Carys Kettlety said about Phoenix Property Company
Services : Letting( As a Tenant )Date: 29th Oct 2020
I am disgusted with the unprofessionalism and callousness shown by Phoenix Property and Lucy Hawkins. They let out houses that are in an unacceptable uninhabitable condition and refuse to show any sympathy to the tenants whose lives they are affecting. I would recommend avoiding this company at all costs!
The UK's Largest Customer Review Website for the Property Industry
A Phoenix is a mythological ...
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1 Star Review
By : 'Bee'
Branch : Bristol, 369 Fishponds Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : BS8
29 Oct 2020
People found this helpful0
A Phoenix is a mythological bird that cyclically regenerates...I'm pretty sure Phoenix Property Co thinks their properties cyclically regenerate. It's the only way that could explain how no work seems to be performed to improve the state of ... Read Full Review
Comments (0)Was this helpful?:
Bee said about Phoenix Property Company
Services : Letting( Property Management )Date: 29th Oct 2020
A Phoenix is a mythological bird that cyclically regenerates...I'm pretty sure Phoenix Property Co thinks their properties cyclically regenerate. It's the only way that could explain how no work seems to be performed to improve the state of them.
The UK's Largest Customer Review Website for the Property Industry
Horrific damp issues and ...
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1 Star Review
By : 'James'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BS5
29 Oct 2020
People found this helpful1
I would never rent from Phoenix Property Co. I know someone who rented with them and the damp issues were absolutely revolting. The fact that they tried to get people to live in a flat unfit for human habitation and pay them an extortionate amount of money for the privilege is disgusting. During a ... Read Full Review
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James Foster said about Phoenix Property Company
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Oct 2020
I would never rent from Phoenix Property Co. I know someone who rented with them and the damp issues were absolutely revolting. The fact that they tried to get people to live in a flat unfit for human habitation and pay them an extortionate amount of money for the privilege is disgusting. During a pandemic too, no shame whatsoever
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These agents have stopped ...
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1 Star Review
By : 'Phil'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS7
28 Oct 2020
People found this helpful1
These agents have stopped responding to all my requests regarding a tenancy situation, do not let cowboy agents screw you ... Read Full Review
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Phil Tarnet said about Phoenix Property Company
Services : Letting( As a Tenant )Date: 28th Oct 2020
These agents have stopped responding to all my requests regarding a tenancy situation, do not let cowboy agents screw you over.
The UK's Largest Customer Review Website for the Property Industry
Avoid ...
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1 Star Review
By : 'Taylor'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : BS8
28 Oct 2020
People found this helpful0
Absolutely despicable company. Moved into a flat with hidden damp issues, and whilst Phoenix assured us the problems would be rectified, they did little more than force us out of the flat by circumstance- during a global pandemic as well. Spent two months living in the only habitable room of the ... Read Full Review
Comments (0)Absolutely despicable company. Moved into a flat with hidden damp issues, and whilst Phoenix assured us the problems would be rectified, they did little more than force us out of the flat by circumstance- during a global pandemic as well. Spent two months living in the only habitable room of the flat, whilst black mold started covering our clothes and mattress. Meanwhile there was also a rodent problem which they didn't even respond to until environmental health got involved- and even then, it still wasn't sorted by the time we moved as mice had died behind the kitchen cupboards in an area inaccessible to us, which filled the flat with the smell of rotting animal as well as damp and mold.
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Taylor barcello said about Phoenix Property Company
Services : Letting( As a Tenant )Date: 28th Oct 2020
Absolutely despicable company. Moved into a flat with hidden damp issues, and whilst Phoenix assured us the problems would be rectified, they did little more than force us out of the flat by circumstance- during a global pandemic as well. Spent two months living in the only habitable room of the flat, whilst black mold started covering our clothes and mattress. Meanwhile there was also a rodent problem which they didn't even respond to until environmental health got involved- and even then, it still wasn't sorted by the time we moved as mice had died behind the kitchen cupboards in an area inaccessible to us, which filled the flat with the smell of rotting animal as well as damp and mold.
They care only about money- which was apparent to us when they said they avoided bringing these issues up to the landlord as " He's their biggest customer"
I'd also like to add that Lucy Hawkins- who is a partner in this company - has found it fit to leave herself a 5 star review on here, which is hilarious.
Do yourself a favour by socially distancing yourself from this agency at all cost.
The UK's Largest Customer Review Website for the Property Industry
Absolutely Awful ...
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1 Star Review
By : 'Papatya'
Branch : Bristol, 369 Fishponds Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS8
8 Aug 2018
People found this helpful0
Absolutely awful company. I spent the entirety of my year-long tenancy living in a room with a broken window, with snow, rain, and wind frequently blowing in. I told Phoenix Properties about this countless times by phone and email, and was met with constant deferment of the issue, such that I left ... Read Full Review
Comments on Agent Fees
Bad
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Papatya O said about Phoenix Property Company
Services : Letting( As a Tenant )Date: 7th Aug 2018
Absolutely awful company. I spent the entirety of my year-long tenancy living in a room with a broken window, with snow, rain, and wind frequently blowing in. I told Phoenix Properties about this countless times by phone and email, and was met with constant deferment of the issue, such that I left the property with the window STILL broken. We also had an entire wall in our bathroom coated in black mould, which they refused to do anything about. They even still owe me money for getting a key cut, months after I've moved out, and I'm still trying to get them to pay me back. (They only gave us 3 keys for the house when there were 4 of us moving in.) Clearly many people have had similar experiences. Honestly, never rent from these people: they do not care at all about their tenants or the houses they let; they only care about money.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
