Peter Alan
2.7/5, 139 reviews
43% recommended
76% lettings valuation accuracy
48% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 139
31st Oct 2024
reviewed by 'Lucy'
“Been lied to by multiple employees and the landlord as well.I have another review on a persistent rodent Infestation ......”
16th Oct 2024
reviewed by 'Lucy'
“Had a mouse infestation in February-March 2024 and the company took 2 weeks for someone to come out and get some treatment ......”
22nd Aug 2024
reviewed by 'Hlaing phyo'
“before day i am talking with my Mortgage advisor he told me that he will try to refund back for ......”
5th Aug 2024
reviewed by 'Time and money wasted'
“Peter Alan CardiffMy impression of this company is that it is understaffed, disorganised, inconsiderate and extremely discourteous. I made an ......”
29th Jul 2024
reviewed by 'Dallas'
“Phoebe is excellent - she get's the job done - and communicates effectively throughout the process!...”
25th Jul 2024
reviewed by 'Angela Vine'
“They over value your property, MASSIVELY, then when you have to drop the price they still charge you commission on ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 76% 48% £350 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 8 16 30 14 11 11 5 8 25
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Peter Alan Branches (view all 32)
Barry, CF62
Blackwood, NP12
Bridgend, CF31
Caerphilly, CF83
Cardiff, CF11
Cardiff, CF24
Cardiff, CF24
Chepstow, NP16

“Great service! Couldn't fault Dane or Rhys!...”

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Sep 07,2018
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Dane
By: 'Mollie'
Sep 07,2018
0 people found
this helpful
My partner and I have just moved in to a rental in Caerphilly, Rhys was great from the get go and provided efficient and friendly service over the telephone to organise a viewing. Dane showed us around the property and was so friendly, enthusiastic and ...
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Comment on agent fees
Standard fees
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“1st time buyer...”

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Sep 05,2018
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Mark
By: 'Bethan'
Sep 05,2018
1 people found
this helpful
Excellent and professional service from Mark Wilton. He arranged a mortgage for us and he was very informative and kept us up to date by phone/email on a regular basis. The whole process was very efficient and whilst we were expecting buying a home ...
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Comment on agent fees
Compatible with other agents
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“Rental property...”

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Aug 18,2018
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Alana
By: 'Clare'
Aug 18,2018
0 people found
this helpful
I viewed a property with Alana in blackmill to rent,I can't thank her enough she was a fantastic help and made it very easy for me to veiw this property. I would definitely use peter alan again and would ask for Alana in person ...
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Comment on agent fees
Good
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“Useless!!!!!!...”

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Jun 28,2018
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David
By: 'Blah'
Jun 28,2018
7 people found
this helpful
I would rather be homeless than rent from these again! I had the worst experience dealing with a rude bunch of people. I've had nothing but issues with peter Alan in maesteg! Useless bunch of people, as long as they getting the money they don't ...
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Comment on agent fees
AWFUL
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“If I could give 0 stars I would....”

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Jun 27,2018
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By: 'Ad999'
Jun 27,2018
2 people found
this helpful
As a previous review stated, “In it for the landlords, not the tenants” and I could not agree more. Problem after problem is all they have caused. They misadvise just to make your face smile, then when it comes to actually dealing with it they ...
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Comment on agent fees
Bad
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“Fantastic Job , very professional...”

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Jun 17,2018
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Carey
By: 'Phil'
Jun 17,2018
0 people found
this helpful
Selling 14 Clayton Road Hendy , Carey Knox and her team were fantastic , the effort to support my partner in selling this property was exceptional and totally professional , Carey Knox Management of the sale was amazing in many ways , thank you all at Gorseinon , well recommended...
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Comment on agent fees
Excellent , total professionalism
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“Terrible customer service...”

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Jun 08,2018
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By: 'D'
Jun 08,2018
2 people found
this helpful
Had a viewing on a property and asked if we could go through with the let. We were told we'd have an email in the next couple day to say yay or nay. Didnt hear anything for a week, so I phoned the Monmouth branch ...
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“Strings you along, promises to contact back but never does...”

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Jun 06,2018
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Natasha
By: 'Jay'
Jun 06,2018
2 people found
this helpful
They have lovely properties presented nicely online. Hence the two stars. Because the rest of the interaction unfortunately failed really badly. When it comes to dealing with them in person, they never keep you in the loop. You'd call to get an update, they claim ...
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Comment on agent fees
Seems alright, slightly on the higher side but their properties are nice.
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By: Lowri Morgan
Jul 13, 2018
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Where to start!!!!! I don't think they should be allowed to rent. They are so unprofessional and so sly. They don't contact you back when asked, I've got enough pictures and emails and texts to take them to court! They are so nasty. I will be homeless before I rent of these again! They are good for selling but not for tenants! ...

“Still waiting for the postal valuation and issues that are weird...”

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May 31,2018
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By: 'Lisa'
May 31,2018
1 people found
this helpful
I had a visit from a lady from peter Alan in Barry She came to my property to do a valuation It was weird behavior while she was here She got out the land registry details that are on right move and said to myself ...
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Comment on agent fees
I cannot comment but a valuation is. I’ve to begin with
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“house sale...”

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May 14,2018
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By: 'bidy'
May 14,2018
0 people found
this helpful
Big thanks to everyone who have been sooooo helpful in the sale of my late fathers house . If I ever move Peter Alan will be the estate agents I shall use....
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Comment on agent fees
Good
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“In it for the landords, not the tenants....”

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May 10,2018
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By: 'KM'
May 10,2018
2 people found
this helpful
Uploading what seem like great properties at a great price in order to clickbait people into calling seems to be the new marketing plan at Peter Alan, Maesteg. Landlords; you have to ask yourselves: is this the estate agency you want to associate with? Tenants; ...
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“Cancelled viewing...”

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Mar 17,2018
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By: 'Ian'
Mar 17,2018
5 people found
this helpful
Almost 2 weeks back I called to view a property that came onto the market that day. The branch would not let me view the property until 17th March, the open day. I made it clear I was ready to buy and would like to view ...
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By: Jay
Jun 06, 2018
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Just had a similar experience. Review pending. And after accepting an offer from someone else who had viewed the property after us (they said they would let us know when we could put an offer down) we had no updates until i kept ringing back. Afterwards, they used the same ploy to say some property was going to come up possibly towards the end of next month. Apparently they wouldn't put it to market but would go directly to us. If it was in other circumstances we may have considered but it ...

“i had one problem after another with this estate agent ......”

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Mar 02,2018
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By: 'not'
Mar 02,2018
3 people found
this helpful
i had one problem after another with this estate agent as a tenant I called on a day when my boiler broke down they said they were open on the times on their message but then said they were closed and to leave a message ...
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Comment on agent fees
bad
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By: Sarah strickett
Mar 03, 2018
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Regarding above review it is now 4 days later and a number of miscommunications .two engineers have been sent out both said same thing boiler under warranty so a new one has to be replaced !!!! For some reason this estate agent is stalling .. why?? FYI Under Section 11 of the Landlord and Tenant Act 1985, you have the right to expect your landlord to carry out repairs in a ‘reasonable time'. If it's an emergency repair as you've got no heating or hot water, your landlord should fix thi ...

“Can't fault Peter Allan's Mansel Street office. They made the ......”

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Dec 20,2017
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Joshua
By: 'Stuart'
Dec 20,2017
1 people found
this helpful
Can't fault Peter Allan's Mansel Street office. They made the sale of my property very easy, quick and kept me fully informed throughout. Signed sealed and delivered within about 2 months (brilliant). Staff very helpful and I used Howells solicitors which were recommended by them. There ...
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Comment on agent fees
There are slightly cheaper estate agents out there but I felt this service was worth every penny for a totally hassle free sale.
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“Albany Rd branch rented us a property that was later ......”

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Nov 23,2017
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By: 'LMah'
Nov 23,2017
1 people found
this helpful
Albany Rd branch rented us a property that was later seized by Environmental Health for being a fire hazard. We moved into another property, furnished, with no beds. Canton branch did nothing to help. Albany Rd lettings manager Sarah is the rudest person I have ...
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Comment on agent fees
They charge an extortionate amount for horrendous service.
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“Would recommend people avoid this estate agents. Moved into rented ......”

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Nov 19,2017
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By: 'jayddwoo'
Nov 19,2017
3 people found
this helpful
Would recommend people avoid this estate agents. Moved into rented house and while decorating saw a damp wall covered in mold that had been wallpapered over. Informed the agency and was told to leave the wall so the landlord could see it. 3 months later and ...
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Comment on agent fees
Average I think
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“I was viewing a property in the Tower in Cwmbran ......”

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Nov 09,2017
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Jade
By: 'Dan'
Nov 09,2017
0 people found
this helpful
I was viewing a property in the Tower in Cwmbran and being shown around by Jade. She was warm and welcoming and answered all the questions I had regarding the property. I asked if there were any others like this around and she recommended me ...
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Comment on agent fees
They were fair
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“These clowns should vet the vendors. I viewed two properties ......”

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Nov 05,2017
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By: 'Park'
Nov 05,2017
4 people found
this helpful
These clowns should vet the vendors. I viewed two properties with these jokers. I paid for searches and solicitors fees just to be told weeks before I was due to exchange contracts that the "property was no longer on the market"! They have cost me ...
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“Be very careful when dealing with these people. They seem ......”

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Nov 01,2017
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By: 'Gryffindor'
Nov 01,2017
3 people found
this helpful
Be very careful when dealing with these people. They seem to favour the seller rather than the buyer. We were told work that was supposed to be done prior to exchanging contracts would be done but this never happened. They have cost us a lot ...
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“Absolutely TerribleI have used this company to sell and have ......”

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Jun 16,2017
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By: 'Fedup'
Jun 16,2017
7 people found
this helpful
Absolutely Terrible I have used this company to sell and have tried to make appointments for viewings, made offers and had no return calls for days. Left messages for viewings as they seem to spent half the day in meetings, probably sorting out all the ...
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Comment on agent fees
Terrible from start to finish.
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By: Peter Alan
Jun 21, 2017
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Hi, we are sorry to hear about this. Can you please confirm if this was with our Rumney Cardiff branch or Rhymney in Merthyr Tydfil area so we can look into this further? Thank you. ...

“Bad enough that I almost pulled out of buying on ......”

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May 17,2017
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Angela
By: 'Slightly'
May 17,2017
9 people found
this helpful
Bad enough that I almost pulled out of buying on a few occasions. This was a case of wanting the House bad enough to grin and bear it. While I was looking for a house, Amy was fantastic, she was professional, had good customer service, ...
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Comment on agent fees
I haven't paid anything for buying my house, and Hopefully i got out of helping Angela get paid any commission on the conveyancer.
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“We have paid our extautionate admin fees. Still don't have ......”

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Apr 05,2017
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By: 'C_1'
Apr 05,2017
2 people found
this helpful
We have paid our extautionate admin fees. Still don't have move in date or copy of contract to review. Told not possible. Utterly ridiculously. Both those things are crucial elements to renting a property. Fear we are going to be left homeless and out of ...
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Comment on agent fees
Bad. Expensive. For what?
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“Very bad and thy take money and bad service better ......”

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Mar 23,2017
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By: 'Shwan'
Mar 23,2017
2 people found
this helpful
Very bad and thy take money and bad service better to sleep in park rather going to them to get house or flat. Thy take £342 from me I never give it back...
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“The worst service ever received !! Some me and my partner ......”

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Mar 03,2017
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By: 'Whodareswins'
Mar 03,2017
3 people found
this helpful
The worst service ever received !! Some me and my partner moved into a new home on New Year's Eve 2016 we have had nothing but trouble, the estate agent while viewing the home must of forgotten that the back and front doors were unsafe as they ...
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Comment on agent fees
Very very bad
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“Awful experience. Richard Read was really slimy and more interested ......”

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Feb 10,2017
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By: 'Richardhead'
Feb 10,2017
5 people found
this helpful
Awful experience. Richard Read was really slimy and more interested in chatting to my wife that talking about the house he was supposed to be selling. Didn't know where one of the properties was so he had to follow us. Played two prospective buyers off ...
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By: Peter Alan
Feb 10, 2017
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Hi We are sorry to hear about this. Can you please email further information along with your contact details to [email protected] so that we can look into this further with the Penarth Branch Manager and come back to you. Thank you. ...

“The worst estate agent I have ever used to sell ......”

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Dec 03,2016
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By: 'Mr'
Dec 03,2016
5 people found
this helpful
The worst estate agent I have ever used to sell a house. It was a catalogue of cock ups from start to finish. Merthyr branch placed it with PA Black in Cowbridge as it was classed as a premium property. Neither branch knew what each ...
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Comment on agent fees
Very bad
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“This agent is utterly useless. In fact they are the ......”

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Oct 28,2016
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By: 'RUBBISH-AGENCY'
Oct 28,2016
8 people found
this helpful
This agent is utterly useless. In fact they are the cause of all the problems encountered by the Landlord and Tenant. They fail to communicate 99% of the time, have no interest, are inconsistent in everything they do, have staff that have no knowledge or idea ...
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Comment on agent fees
High fees for no return!
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By: Paul Jenkins
Jan 17, 2019
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From my experience, I had a problem with irregular half payments / no payments spread periodically over a number of months with a tenant. However a Big Thanks to Pamela Bourne and the team who sorted out everything in both a polite and professional manner and now everything is back on track with Rent Payments. Thanks Again ...

“There has been a long, protracted history with this letting ......”

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Oct 25,2016
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By: 'Beyondajoke'
Oct 25,2016
6 people found
this helpful
There has been a long, protracted history with this letting however I will do my best to paraphrase the situation. On the 9th of September – I was provided with the Checkout Report and was asked to confirm my bank details for processing the return of ...
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“The maintenance team and I believe the whole management are ......”

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Oct 05,2016
Minithumbdown
By: 'TeNant'
Oct 05,2016
5 people found
this helpful
The maintenance team and I believe the whole management are incompetent and careless. Try to avoid this estate agent as they are a nightmare. The only thing they are interested in is collecting the rent. They don't care whether the house is habitable or not. ...
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Comment on agent fees
Sky high fee
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“This sale was a rather protracted one with the buyer's ......”

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Sep 30,2016
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Dawn
By: 'Sale'
Sep 30,2016
0 people found
this helpful
This sale was a rather protracted one with the buyer's solicitors being somewhat less than competent. Dawn kept on pushing for a sale - without her help and tenacity we would have still been trying to sell it in six months time! Well done and ...
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Comment on agent fees
Reasonable given the amount of work they undertook
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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