Northwood
4.8/5, 10034 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

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Northwood - Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £21,500,000
Lettings 93% 95% £275 £7,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2819 98 4257 306 1275 26 661 21 498 73
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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ARLA TPOS Sales TPOS Lettings TPOS DPS SAGEagent
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“Completely and utterly disgusting so called b......”

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Aug 09,2024
Minithumbdown
Joanna
By: 'Vanessa'
Aug 09,2024
0 people found
this helpful
Completely and utterly disgusting so called business. Trying to evict us as our landlord wants to leave them. In constant breach of their own contract. Horrendous and unprofessional they shouldn't be allowed to hold a license....
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“The absolute worst company we've ever dealt w......”

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Aug 09,2024
Minithumbdown
Joanna
Helen
By: 'Jason Hutchinson'
Aug 09,2024
0 people found
this helpful
The absolute worst company we've ever dealt with. They lie and deceive you at every opportunity. Rude and dishonest staff. You can expect a different property manager every 6 months as they can't keep their staff. Never complete maintenance issues and don't even know how to ...
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“Super helpful from the beginniand was amazing......”

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Aug 07,2024
Minithumbup
Beth
By: 'Joe'
Aug 07,2024
0 people found
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Super helpful from the beginning and was amazing with every step, really responsive and fast....
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“Managed Tenancy Service...”

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Aug 07,2024
Minithumbup
Danielle
By: 'Steve Waddingtom'
Aug 07,2024
0 people found
this helpful
Excellent and diligent service by Danielle and the team at Northwood, helping to update the house in a timely manner ready for the next tenancy. Thank you very much....
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“Rebecca was wonderful throughout the whole pr......”

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Aug 07,2024
Minithumbup
Rebecca
By: 'Chiara'
Aug 07,2024
0 people found
this helpful
Rebecca was wonderful throughout the whole process of us renting our new property, she was organised and full of useful information at our viewing and then had excellent communication with us once we'd put in our offer. She kept us up to date and was ...
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“Great experience throughout the procedure and......”

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Aug 07,2024
Minithumbup
Georgia
By: 'Anila'
Aug 07,2024
0 people found
this helpful
Great experience throughout the procedure and Georgia Stocks customer service excellent 👍....
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“A very fair and proactive letting agency I ha......”

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Aug 07,2024
Minithumbup
Lauren
Beth
By: 'Alex'
Aug 07,2024
0 people found
this helpful
A very fair and proactive letting agency I have been a very happy tenant of Northwoods for almost five years and have had no complaints with their service as a letting agent. i would not hesitate to recommend them...
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“Our agent Rebecca has been wonderful with hel......”

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Aug 05,2024
Minithumbup
Rebecca
By: 'Jack'
Aug 05,2024
0 people found
this helpful
Our agent Rebecca has been wonderful with helping us with our move. She made everything run smoothly!...
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“Efficient, responsive and fair...”

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Aug 05,2024
Minithumbup
Julie
By: 'K Nash'
Aug 05,2024
0 people found
this helpful
Northwood have been efficient and helpful in managing my property, in particular Julie, who handles all the day to day and maintenance issues. My only suggested improvement would be for the office to have email addresses for each of the staff rather than just one ...
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“Friendly, supportive and assertive....”

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Aug 04,2024
Minithumbup
Karen
Nathan
By: 'Elysha'
Aug 04,2024
1 people found
this helpful
A highly professional company with friendly, proficient agents, who have assisted in our search with confidence, without being pushy....
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“Five stars...”

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Aug 03,2024
Minithumbup
By: 'Megan'
Aug 03,2024
0 people found
this helpful
As someone who has rented for years through multiple agencies Northwood are definitely up there with the best. The staff are friendly, great with communication and sorting problems out quickly. Would highly recommend....
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“Super, super helpful. Lovely team...”

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Aug 03,2024
Minithumbup
Rebecca
By: 'Lauren'
Aug 03,2024
0 people found
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Super, super helpful. There was zero judgment on me needing to find a flat a single occupant. Rebecca was really personable and helped throughout the whole process. Been a smooth process, so very happy!...
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“Helpful and professional service......”

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Aug 02,2024
Minithumbup
By: 'Gareth'
Aug 02,2024
0 people found
this helpful
We've had a great experience working with Jess at Northwood in our search for a rental flat. She has been responsive, punctual and helpful throughout - showing us the flat twice and responding to all follow up questions....
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“I had the best retantal experience ever from ......”

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Aug 02,2024
Minithumbup
Daniel
By: 'Shamuna'
Aug 02,2024
1 people found
this helpful
I had the best retantal experience ever from the start till date and the lovely box gifted through Daniel this morning.Process was smoothly than expected. I would love to continue with you till I leave England.🤗 ....
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“As a long standing Northwood tenant, I cannot......”

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Aug 02,2024
Minithumbup
Kye
By: 'Susie'
Aug 02,2024
0 people found
this helpful
As a long standing Northwood tenant, I cannot rate Kye highly enough as a property inspector. A great communicator and professional yet friendly inspector of the property. I know that Kye will feedback any issues I report. Thanks again Kye....
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“Smooth process...”

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Aug 01,2024
Minithumbup
Nella
Julie
By: 'Sean'
Aug 01,2024
0 people found
this helpful
Both Nella and Julie made the process simple and easy and everything was done in a very timely fashion. Highly recommend....
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“The agents in Nortwood had always been very r......”

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Aug 01,2024
Minithumbup
Julie
By: 'Marie'
Aug 01,2024
0 people found
this helpful
The agents in Nortwood had always been very responsive to all our queries. We always had a smooth transaction with them....
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“Very efficient and accommodating, we had a sh......”

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Aug 01,2024
Minithumbup
Jade
Daniel
By: 'Henry'
Aug 01,2024
1 people found
this helpful
Very efficient and accommodating, we had a short turnaround to get moved in and they always responded promptly with useful, easy to grasp guidance! Would highly recommend, we dealt with Daniel, Jade and Andy and they were all exceptional!...
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“Would reccomend to all...”

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Aug 01,2024
Minithumbup
Rebecca
By: 'Webster'
Aug 01,2024
0 people found
this helpful
We rented a lovely property through Rebecca. Great service, was there for any questions and help needed along the way. Was a seamless transition from start to finish....
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“This is a review for Kye Beech as a property ......”

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Jul 31,2024
Minithumbup
Kye
By: 'Maryna'
Jul 31,2024
0 people found
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This is a review for Kye Beech as a property inspector. I have known Kay for ca. two years. He is great. He has very good communication and people skills, understanding of property management. He pays attention to the details, listens to my comments. Always ...
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Was this helpful? Yes

“Excellent service, highly recommend....”

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Jul 31,2024
Minithumbup
Katie
By: 'Tony'
Jul 31,2024
0 people found
this helpful
Excellent service from Daniel, Katie & Alex throughout the process of selling our property. We achieved a higher than expected offer & when things hit the inevitable snags of selling, the team did their upmost to get things moving again. Massive thank you from myself & my family....
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“Fantastic service ,nothing was to much troubl......”

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Jul 31,2024
Minithumbup
Lin
By: 'Brian Shaughnessy'
Jul 31,2024
0 people found
this helpful
Fantastic service ,nothing was to much trouble. Very profesional service Lin was excellent....
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“Great from start to finish with marketing my ......”

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Jul 31,2024
Minithumbup
Jade
Jade
By: 'l'
Jul 31,2024
1 people found
this helpful
Great from start to finish with marketing my house for rent....
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“Mrs. Lin Weaver was absolutely phenomenal ass......”

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Jul 30,2024
Minithumbup
Lin
By: 'Walden'
Jul 30,2024
0 people found
this helpful
Mrs. Lin Weaver was absolutely phenomenal assisting in drafting up a leasing agreement for my current residence. She fielded numerous questions and answered them thoroughly despite going on holiday as she understood that I was on a hyper-accelerated schedule. Her accessibility, responsiveness, kindness, and genuine ...
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Was this helpful? Yes

“Service and Complaint...”

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Jul 29,2024
Minithumbdown
By: 'David Martin'
Jul 29,2024
0 people found
this helpful
Avoid this company, they do not appear to have a complaint procedure in place, the person I spoke with was condescending, rude and hung up on me. They think it's acceptable to charge cleaning fees at the end of tenancy when the property was not ...
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“Property Lettings...”

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Jul 27,2024
Minithumbup
Rhea
Ruth
By: 'Lindsey'
Jul 27,2024
0 people found
this helpful
We have been in two properties with Northwood and have found to have a great experience with them, it was a pleasure dealing with the Lettings Team over the last 8 years or so....
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“Letting Team Review...”

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Jul 27,2024
Minithumbup
Rhea
Ruth
By: 'Lindsey'
Jul 27,2024
0 people found
this helpful
I have dealt with Rhea at Northwood over the past 8 or so years with two separate properties as a Tenant and it has been a pleasure dealing with her and some of her other colleagues in the Lettings Team....
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“5* Lovely, easy stress free sale of property......”

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Jul 26,2024
Minithumbup
Gavin
By: 'Karen Fiander'
Jul 26,2024
0 people found
this helpful
5* Lovely, easy stress free sale of property. I will use again...
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“Property Management....”

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Jul 25,2024
Minithumbup
Clare
By: 'Ilana Morris'
Jul 25,2024
0 people found
this helpful
Northwood Estates and Chanel, Clare and Essy in particular have been enormously heloful managing our property. Whenever things need doing they are organised quickly and efficiently and economically. We would highly recommend them....
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“Outstanding Service and Smooth Move-In Experience!...”

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Jul 25,2024
Minithumbup
Lisa
Nikki
By: 'Poppy'
Jul 25,2024
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I had an excellent experience with Lisa and her team at Northwood. From my first visit to the property, Lisa was warm and welcoming. She answered all my questions thoroughly and promptly, making the entire process smooth and stress-free. Thanks to their professionalism and efficiency, ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.

Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.

All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams

Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.

If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.

If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents

Awards won by Northwood

Regional Awards won by Northwood

Individual Branch Awards

Ashford, TN23

Cardiff, CF14

Carlisle, CA1

Cheltenham, GL52

Doncaster, DN2

Leicester, LE3

London, SE27

Northampton, NN1

St Albans, AL1

Watford, WD24

Bristol, BS3

Edinburgh, EH4

Liverpool, L12

Leeds, LS7

London, SE23

Warrington, WA1

Southport, PR8

Maidenhead, SL6

Luton, LU1

Lincoln, LN2

Crawley, RH10

Worcester, WR1

Wrexham, LL11

Crewe, CW11

Nottingham, NG5

Stoke on Trent, ST4

Newcastle upon Tyne, NE5

Hereford, HR4

High Wycombe, HP13

Eastbourne, BN21

Aberdeen, AB25

Salisbury, SP1

Glasgow, G3

Bromley, BR1

Reading, RG1



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