98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ...
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
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Latest Reviews
View all Reviews 9999Featured Review
a
reviewed by 'Barney T'
Featured Review
a
reviewed by 'Imogen'
Featured Review
a
reviewed by 'Dr'
Featured Review
a
reviewed by 'Jeremy'
Featured Review
a
reviewed by 'Valentin Sterea'
21st Nov 2024
reviewed by 'Landlord'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £23,700 | £21,500,000 |
| Lettings | 93% | 95% | £275 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2811 | 98 | 4238 | 306 | 1271 | 26 | 660 | 20 | 496 | 73 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Dec 08,2022
Dec 08,2022
0
people found
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Good estate agents are few and far between, but Northwood are by far the best I have ever dealt with. They made the entire rental process incredibly easy, with a straight forward, no-nonsense approach. Any questions or concerns I have are responded to quickly in ...
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Jan 11,2023
Jan 11,2023
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With the help of Northwoods we found out first rental home! They found us our perfect home, in our desired location.
Everyone we have spoken to on the team have been excellent and professional, Ellie, Ant and Steve to name a few!
I can't recommend ...
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Jul 28,2022
Jul 28,2022
1
people found
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With a lot of renter experience under my belt, the quality of agents can make or break an experience. So far so good with the Worcester Northwood Team. They respond quickly by email or telephone and, so far, pretty impressed with their service and professionalism....
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Aug 01, 2022
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Thank you so much for your review and your kind comments. We strive hard to take the stress and hassle out of the lettings process and it is great to hear that you have been happy with our service. We hope you are settling into you new home and will be very happy there. With best wishes from all of us, Jonathan ...
Featured Review
a
Jul 27,2022
Jul 27,2022
2
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I'm pleased to recommend Northwoods Worcester, they are a highly professional and friendly team with extensive knowledge of the market and rental sector....
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Aug 01, 2022
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Hi Jeremy, Thank you for posting a review and for your kind comments. It is especially pleasing to be able to help with your property in 2022 having first had communications back in 2017. Thank you for your kind comments which are greatly appreciated. With best wishes from all the team, Jonathan ...
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Jan 31,2023
Jan 31,2023
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Thank you very much for everything very good agency and friendly i recomand for all my friend, all my problems resolved very quickly....
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Aug 07,2024
Aug 07,2024
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Great experience throughout the procedure and Georgia Stocks customer service excellent 👍....
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Aug 07,2024
Aug 07,2024
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A very fair and proactive letting agency I have been a very happy tenant of Northwoods for almost five years and have had no complaints with their service as a letting agent. i would not hesitate to recommend them...
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Aug 05,2024
Aug 05,2024
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Our agent Rebecca has been wonderful with helping us with our move. She made everything run smoothly!...
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Aug 05,2024
Aug 05,2024
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Northwood have been efficient and helpful in managing my property, in particular Julie, who handles all the day to day and maintenance issues. My only suggested improvement would be for the office to have email addresses for each of the staff rather than just one ...
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Aug 04,2024
Aug 04,2024
1
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A highly professional company with friendly, proficient agents, who have assisted in our search with confidence, without being pushy....
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Aug 03,2024
Aug 03,2024
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As someone who has rented for years through multiple agencies Northwood are definitely up there with the best. The staff are friendly, great with communication and sorting problems out quickly. Would highly recommend....
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Aug 03,2024
Aug 03,2024
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Super, super helpful.
There was zero judgment on me needing to find a flat a single occupant.
Rebecca was really personable and helped throughout the whole process.
Been a smooth process, so very happy!...
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Aug 02,2024
Aug 02,2024
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We've had a great experience working with Jess at Northwood in our search for a rental flat. She has been responsive, punctual and helpful throughout - showing us the flat twice and responding to all follow up questions....
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Aug 02,2024
Aug 02,2024
1
people found
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I had the best retantal experience ever from the start till date and the lovely box gifted through Daniel this morning.Process was smoothly than expected. I would love to continue with you till I leave England.🤗 ....
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Aug 02,2024
Aug 02,2024
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As a long standing Northwood tenant, I cannot rate Kye highly enough as a property inspector. A great communicator and professional yet friendly inspector of the property. I know that Kye will feedback any issues I report. Thanks again Kye....
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Aug 01,2024
Aug 01,2024
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Both Nella and Julie made the process simple and easy and everything was done in a very timely fashion. Highly recommend....
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Aug 01,2024
Aug 01,2024
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The agents in Nortwood had always been very responsive to all our queries. We always had a smooth transaction with them....
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Aug 01,2024
Aug 01,2024
1
people found
this helpful
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Very efficient and accommodating, we had a short turnaround to get moved in and they always responded promptly with useful, easy to grasp guidance! Would highly recommend, we dealt with Daniel, Jade and Andy and they were all exceptional!...
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Aug 01,2024
Aug 01,2024
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We rented a lovely property through Rebecca. Great service, was there for any questions and help needed along the way. Was a seamless transition from start to finish....
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Jul 31,2024
Jul 31,2024
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This is a review for Kye Beech as a property inspector. I have known Kay for ca. two years. He is great. He has very good communication and people skills, understanding of property management. He pays attention to the details, listens to my comments. Always ...
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Jul 31,2024
Jul 31,2024
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Excellent service from Daniel, Katie & Alex throughout the process of selling our property. We achieved a higher than expected offer & when things hit the inevitable snags of selling, the team did their upmost to get things moving again.
Massive thank you from myself & my family....
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Jul 31,2024
Jul 31,2024
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Fantastic service ,nothing was to much trouble.
Very profesional service Lin was excellent....
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Jul 31,2024
Jul 31,2024
1
people found
this helpful
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Great from start to finish with marketing my house for rent....
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Jul 30,2024
Jul 30,2024
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Mrs. Lin Weaver was absolutely phenomenal assisting in drafting up a leasing agreement for my current residence. She fielded numerous questions and answered them thoroughly despite going on holiday as she understood that I was on a hyper-accelerated schedule. Her accessibility, responsiveness, kindness, and genuine ...
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Jul 29,2024
Jul 29,2024
0
people found
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Avoid this company, they do not appear to have a complaint procedure in place, the person I spoke with was condescending, rude and hung up on me. They think it's acceptable to charge cleaning fees at the end of tenancy when the property was not ...
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Jul 27,2024
Jul 27,2024
0
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We have been in two properties with Northwood and have found to have a great experience with them, it was a pleasure dealing with the Lettings Team over the last 8 years or so....
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Jul 27,2024
Jul 27,2024
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I have dealt with Rhea at Northwood over the past 8 or so years with two separate properties as a Tenant and it has been a pleasure dealing with her and some of her other colleagues in the Lettings Team....
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Jul 26,2024
Jul 26,2024
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5* Lovely, easy stress free sale of property. I will use again...
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Jul 25,2024
Jul 25,2024
0
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Northwood Estates and Chanel, Clare and Essy in particular have been enormously heloful managing our property. Whenever things need doing they are organised quickly and efficiently and economically. We would highly recommend them....
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Jul 25,2024
Jul 25,2024
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I had an excellent experience with Lisa and her team at Northwood. From my first visit to the property, Lisa was warm and welcoming. She answered all my questions thoroughly and promptly, making the entire process smooth and stress-free. Thanks to their professionalism and efficiency, ...
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Jul 25,2024
Jul 25,2024
0
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Excellent estate agents. Gavin was brilliant during the whole process. He was very polite and professional and kept us informed about the progress throughout. I thoroughly recommend Northwood and happy to give 5 stars and more if I could....
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Jul 24,2024
Jul 24,2024
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Northwood have been very good property managers for our flat over the last couple of years. They respond to issues and requests quickly and have a great relationship with the landlord and the contractors. This made living in the flat very easy....
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Jul 24,2024
Jul 24,2024
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In a property managed by Julie Cahill at Northwood, West Norwood for 2.5 years. All enquiry’s actioned and managed quickly, effectively and efficiently. A great property manager. Thank you for looking after me, Julie....
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Jul 22,2024
Jul 22,2024
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We are incredibly pleased with the service we received from Northwood for our first home purchase. A special shout-out to Gavin Gravenzande whose exceptional service truly stood out. Throughout the whole process Gavin was highly professional, knowledgable and genuinely committed to making the process as ...
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Jul 19,2024
Jul 19,2024
0
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Daisylets, via Maxine, took on my property and managed it for 4 years. It was a difficult transition from the previous agent with incumbent tenants. This was not an easy property to manage and Maxine did a great job....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Awards won by Northwood
Regional Awards won by Northwood
Individual Branch Awards
Watford, WD24
St Albans, AL1
Southport, PR8
Maidenhead, SL6
Luton, LU1
Lincoln, LN2
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2023
Best Letting Agent in Lincoln
-
2023
Best Letting Agent in LN2
-
2022
Best Letting Agent in LN2
-
2022
Best Letting Agent in Lincoln
-
2023
Best Estate Agent in Lincoln
-
2023
Best Estate Agent in LN2
-
2022
Best Letting Agent in East of England
-
2022
Best Estate Agent in LN2
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2022
Best Estate Agent in Lincoln
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2023
Best Letting Agent in East of England
