98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ...
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
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Latest Reviews
View all Reviews 9999Featured Review
a
reviewed by 'Barney T'
Featured Review
a
reviewed by 'Imogen'
Featured Review
a
reviewed by 'Dr'
Featured Review
a
reviewed by 'Jeremy'
Featured Review
a
reviewed by 'Valentin Sterea'
21st Nov 2024
reviewed by 'Landlord'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £23,700 | £21,500,000 |
| Lettings | 93% | 95% | £275 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2811 | 98 | 4238 | 306 | 1271 | 26 | 660 | 20 | 496 | 73 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Dec 08,2022
Dec 08,2022
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Good estate agents are few and far between, but Northwood are by far the best I have ever dealt with. They made the entire rental process incredibly easy, with a straight forward, no-nonsense approach. Any questions or concerns I have are responded to quickly in ...
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Jan 11,2023
Jan 11,2023
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With the help of Northwoods we found out first rental home! They found us our perfect home, in our desired location.
Everyone we have spoken to on the team have been excellent and professional, Ellie, Ant and Steve to name a few!
I can't recommend ...
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Jul 28,2022
Jul 28,2022
1
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With a lot of renter experience under my belt, the quality of agents can make or break an experience. So far so good with the Worcester Northwood Team. They respond quickly by email or telephone and, so far, pretty impressed with their service and professionalism....
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Aug 01, 2022
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Thank you so much for your review and your kind comments. We strive hard to take the stress and hassle out of the lettings process and it is great to hear that you have been happy with our service. We hope you are settling into you new home and will be very happy there. With best wishes from all of us, Jonathan ...
Featured Review
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Jul 27,2022
Jul 27,2022
2
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I'm pleased to recommend Northwoods Worcester, they are a highly professional and friendly team with extensive knowledge of the market and rental sector....
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Aug 01, 2022
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Hi Jeremy, Thank you for posting a review and for your kind comments. It is especially pleasing to be able to help with your property in 2022 having first had communications back in 2017. Thank you for your kind comments which are greatly appreciated. With best wishes from all the team, Jonathan ...
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Jan 31,2023
Jan 31,2023
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Thank you very much for everything very good agency and friendly i recomand for all my friend, all my problems resolved very quickly....
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Aug 21,2024
Aug 21,2024
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My experience with Northwood was perfect: short and very efficient. I saw one house and rented it. People working here are amazing professionals. I want to give special thanks to Bethanie and Amanda....
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Aug 20,2024
Aug 20,2024
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My experience with the agency so far has been great and Rebecca (the estate agent that was helping me with the whole process) was very helpful and accommodating...
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Aug 20,2024
Aug 20,2024
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Highly recommend Northwood for renting a property. Arjan helps us for all the application procedure, he was always there to help us....
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Aug 20,2024
Aug 20,2024
1
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I spent the past year renting through this agency and had nothing but positive experiences. All staff I interacted with were very helpful and professional. When I had any issues with my rental I was able to reach out to them and quickly resolve any ...
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Aug 20,2024
Aug 20,2024
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I recently had the pleasure of working with Northwood at their Hartshill branch in Stoke-on-Trent, and I couldn't be more satisfied with the experience. The team at Northwood was professional, efficient, and attentive to my needs throughout the entire process.
A special mention goes to ...
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Aug 19,2024
Aug 19,2024
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Julia has been wonderful throughout the whole time she has been dealing with letting out our property which has been several years now. Always extremely efficient, helpful, prompt and kind. She has gone over and above her professional duties and has been invaluable during some ...
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Aug 19,2024
Aug 19,2024
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Sold my property with Northwood, good advice and easy sell. Kept up to date regularly by Beth. Would recommend to others. Thanks Beth....
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Aug 19,2024
Aug 19,2024
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Bought our property through Northwood. Beth kept us updated throughout the process and helped us navigate through solicitors when needed. Now we get to enjoy our new home, all thanks to Beth and Northwood....
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Aug 19,2024
Aug 19,2024
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Thanks to Beth and the team. Sold our house on the first set of viewings! Was a smooth transaction and would definitely recommend to other sellers! Thanks again x...
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Aug 19,2024
Aug 19,2024
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Beth went above and beyond when selling our property. She was our main point of contact throughout the whole sale which made the processes super easy. Will definitely recommend to others....
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Aug 16,2024
Aug 16,2024
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Julie was wonderful throughout our tenancy! She was very responsive and addressed our concerns quickly and efficiently. She resolved issues promptly and worked with us when the owners chose to renovate the bathroom. Our deposit was returned quickly and without hassle and fairly assessed. It ...
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Aug 16,2024
Aug 16,2024
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I recently purchased a property listed with Northwood. Beth was my main point of contact. She demonstrated great communication throughout the transaction and really helped make things easier. I have now listed a property for sale with them as I think they are a genuine ...
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Aug 16,2024
Aug 16,2024
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Natalie and Bethany were amazing at helping me and my partner find our first home. Very helpful and welcoming from the second we met them. Very supportive all round.
Would definitely recommend for anyone, no question was too silly for them always had helpful answers...
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Aug 16,2024
Aug 16,2024
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Everyone I dealt with was super helpful, Lisa was great from the start. I found her to be very friendly and efficient in setting up the viewing, re-confirming with me on the day, as I had some potential scheduling issues. She kept in touch with ...
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Aug 16,2024
Aug 16,2024
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Sold my house through Northwood, Beth was great as reassuring myself and keeping me update with progress....
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Aug 16,2024
Aug 16,2024
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Such a stress free and personal, yet professional, experience.
Constant updates and guidance from start to finish, everything documented.
I'm extremely grateful....
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Aug 15,2024
Aug 15,2024
1
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Very pleased with the excellent service provided by Northwood on the sale of my house....
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Aug 14,2024
Aug 14,2024
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As a tenant I found the process in securing and renting this property to be smooth, painless and efficient thanks to Rebecca and the team at Northwood Forest Hill. A very friendly, honest and direct service. I can't recommend enough!...
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Aug 14,2024
Aug 14,2024
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Excellent service throughout the 12 months we rented through Northwood. Professional at all times, responded very quickly to any emails sent Sophie was our contact and nothing was ever any trouble.
From start to finish the rental went extremely smoothly, would highly recommend anyone to rent ...
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Aug 13,2024
Aug 13,2024
1
people found
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Fantastic service at all times from Adam, Daniel and team! Keep up the good work guys! Richard & Reka...
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Aug 12,2024
Aug 12,2024
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We have been delighted with the service provided by all of the Northwood staff at the Singleton Centre Branch, Ashford. The help and advice provided throughout the process was excellent. We were also updated regularly without the need to chase and genuine care and consideration ...
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Aug 12,2024
Aug 12,2024
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I have rented out my flat via the guaranteed rental scheme for nearly 20 years. The scheme is excellent for giving you that peace of mind and that everything is taken care of. It has been pretty much smooth sailing for the large part up till ...
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Aug 09,2024
Aug 09,2024
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I cannot thank Jo from Northwood enough.
Buying a house can be extremely stressful, but my experience was the opposite. Jo went above and beyond to make everything as stress free as possible. Communication was fantastic, recommendations were great and nothing was too much trouble. ...
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Aug 09,2024
Aug 09,2024
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Rebecca was very helpful in arranging a booking for a property as well as assisting us every step of the way through submitting our offer....
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Aug 09,2024
Aug 09,2024
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I had the pleasure of dealing with Nikki and Lisa when renting a property with northwood. All communication was friendly, thorough and timely, and the whole process was smooth and quick. They are helpful, knowledgable and a pleasure to deal with. And helped me secure ...
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Aug 09,2024
Aug 09,2024
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Completely and utterly disgusting so called business. Trying to evict us as our landlord wants to leave them. In constant breach of their own contract. Horrendous and unprofessional they shouldn't be allowed to hold a license....
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Aug 09,2024
Aug 09,2024
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The absolute worst company we've ever dealt with. They lie and deceive you at every opportunity. Rude and dishonest staff. You can expect a different property manager every 6 months as they can't keep their staff. Never complete maintenance issues and don't even know how to ...
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Aug 07,2024
Aug 07,2024
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Super helpful from the beginning and was amazing with every step, really responsive and fast....
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Aug 07,2024
Aug 07,2024
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Excellent and diligent service by Danielle and the team at Northwood, helping to update the house in a timely manner ready for the next tenancy. Thank you very much....
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Aug 07,2024
Aug 07,2024
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Rebecca was wonderful throughout the whole process of us renting our new property, she was organised and full of useful information at our viewing and then had excellent communication with us once we'd put in our offer. She kept us up to date and was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Awards won by Northwood
Regional Awards won by Northwood
Individual Branch Awards
Watford, WD24
St Albans, AL1
Southport, PR8
Maidenhead, SL6
Luton, LU1
Lincoln, LN2
-
2023
Best Letting Agent in Lincoln
-
2023
Best Letting Agent in LN2
-
2022
Best Letting Agent in LN2
-
2022
Best Letting Agent in Lincoln
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2023
Best Estate Agent in Lincoln
-
2023
Best Estate Agent in LN2
-
2022
Best Letting Agent in East of England
-
2022
Best Estate Agent in LN2
-
2022
Best Estate Agent in Lincoln
-
2023
Best Letting Agent in East of England
