98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ...
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
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Latest Reviews
View all Reviews 9999Featured Review
a
reviewed by 'Barney T'
Featured Review
a
reviewed by 'Imogen'
Featured Review
a
reviewed by 'Dr'
Featured Review
a
reviewed by 'Jeremy'
Featured Review
a
reviewed by 'Valentin Sterea'
21st Nov 2024
reviewed by 'Landlord'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £23,700 | £21,500,000 |
| Lettings | 93% | 95% | £275 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2811 | 98 | 4238 | 306 | 1271 | 26 | 660 | 20 | 496 | 73 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Featured Review
a
Dec 08,2022
Dec 08,2022
0
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Good estate agents are few and far between, but Northwood are by far the best I have ever dealt with. They made the entire rental process incredibly easy, with a straight forward, no-nonsense approach. Any questions or concerns I have are responded to quickly in ...
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Jan 11,2023
Jan 11,2023
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With the help of Northwoods we found out first rental home! They found us our perfect home, in our desired location.
Everyone we have spoken to on the team have been excellent and professional, Ellie, Ant and Steve to name a few!
I can't recommend ...
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Jul 28,2022
Jul 28,2022
1
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With a lot of renter experience under my belt, the quality of agents can make or break an experience. So far so good with the Worcester Northwood Team. They respond quickly by email or telephone and, so far, pretty impressed with their service and professionalism....
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Aug 01, 2022
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Thank you so much for your review and your kind comments. We strive hard to take the stress and hassle out of the lettings process and it is great to hear that you have been happy with our service. We hope you are settling into you new home and will be very happy there. With best wishes from all of us, Jonathan ...
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a
Jul 27,2022
Jul 27,2022
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I'm pleased to recommend Northwoods Worcester, they are a highly professional and friendly team with extensive knowledge of the market and rental sector....
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Aug 01, 2022
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Hi Jeremy, Thank you for posting a review and for your kind comments. It is especially pleasing to be able to help with your property in 2022 having first had communications back in 2017. Thank you for your kind comments which are greatly appreciated. With best wishes from all the team, Jonathan ...
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Jan 31,2023
Jan 31,2023
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Thank you very much for everything very good agency and friendly i recomand for all my friend, all my problems resolved very quickly....
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Sep 12,2024
Sep 12,2024
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I'm well pleased with the prompt response at all time....
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Sep 12,2024
Sep 12,2024
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Literally could not fault Natalie and Bethany from the Ashford branch.
They have both been amazing from the start and couldn't recommend them enough!
Honestly thank you!...
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Sep 11,2024
Sep 11,2024
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An exceptional professional service delivered by friendly people!
We are a property company and chose Northwood to market our empty rental units. Definitely the best in Ashford....
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Sep 11,2024
Sep 11,2024
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Our kitchen fuse blew the second week in our rental and the radiators were not working. We inquired with the agents. Although they could not immediately fix the issues themselves, they sent help. For this we are grateful....
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Sep 10,2024
Sep 10,2024
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Clare was very helpful with a query I had. Thanks again....
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Sep 10,2024
Sep 10,2024
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Northwood has been an excellent agency for both tenants and landlords, offering top-notch assistance and valuable information. Their high standards in letting ensure a positive experience for both tenants and landlords, promoting long-term relationships. They provide regular updates, and are always easy to contact. The ...
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Sep 09,2024
Sep 09,2024
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Arjan Thank you very much for all your help very helpful...
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Sep 07,2024
Sep 07,2024
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Highly recommended - professional, friendly and efficient! Having had variable service from several other companies over the years, David restored our faith in estate agents!...
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Sep 06,2024
Sep 06,2024
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I had a great experience with Rebecca to rent a new flat. The whole process was seamless and her communication was excellent. She was always available to answer questions and ensured everything was handled efficiently. Thanks Rebecca for making the move so easy!...
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Sep 06,2024
Sep 06,2024
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Amazing service. From the start with Rebecca until now with Collette. Always very fast at responding to emails and getting things done very quickly can’t thank her enough!...
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Sep 06,2024
Sep 06,2024
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Sold our house with Matthew at Northwoods. Matt has been amazing. He is patient, invested and the best estate agent I have worked with. Always available and genuinely seems to care. I wouldn't hesitate to recommend him and Northwoods to others, this is how it ...
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Sep 05,2024
Sep 05,2024
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A leaky boiler was sorted out quickly and efficiently by Jonathan. A great service all round...
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Sep 05,2024
Sep 05,2024
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Rebecca was super helpful during the viewing and throughout the whole rental process. She answered all our questions and made everything very clear. Thanks so much!...
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Sep 05,2024
Sep 05,2024
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Flyboarded our house, damaging our gatepost. Rung them 3 times to complain and get it removed. Over a week later a nothing. Given the inability to arrange such a simple thing I wouldnt trust this incompetent bunch with anything....
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Sep 17, 2024
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I have no messages from you or where your property is. We only instruct boards at properties we have listed with instruction from the owner. We also put up sponsorship boards for local schools and charity events, again with approval from the owner. Unless you provide details of who you are, we cannot help. ...
Sep 04,2024
Sep 04,2024
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We had a great experience with Northwood. It was a very smooth and efficient process with all the admin being sorted for us to move in within a week! Rebecca and Nella have been especially helpful and always super responsive to questions we had. I've ...
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Sep 03,2024
Sep 03,2024
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Very friendly attentive. Like to pop in office for more direct contact. Email contact can be little spasmodic with some members of staff. Patience is always very efficient and helpful....
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Sep 03,2024
Sep 03,2024
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James is an absolute credit to the Northwood team - he is always polite, patient and very professional, went above and beyond trying to sort out an issue I had in the property....
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Sep 02,2024
Sep 02,2024
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Very attentive, quick to respond to internal issues and problems regarding property maintenance...
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Sep 02,2024
Sep 02,2024
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Julie has been managing our property in Mitcham for the last couple of years. She has been great - making sure the property is well kept and keeping me in the loop with any issues. She has also found us some great tenants. Very personable ...
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Sep 02,2024
Sep 02,2024
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Have been with them for just over a year and they are the most responsive landlords/managing companies that I have experienced. The (particularly Clare) at time of writing have always replied swiftly, and politely, and have been a pleasure to deal with....
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Sep 01,2024
Sep 01,2024
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I have really enjoyed dealing with this Southend office they have been very professional, kind, efficient.
They have took time to explain things to me and get any work that is needed; done.
I had the pleasure of meeting Brian initially who was accommodating and ...
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Sep 01,2024
Sep 01,2024
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Northwood Ashford have been involved with my 4 rental properties for the past 2 years. Patience and her team have always been professional and supportive, extending their advice in a minefield of regulations. During a difficult situation with a tenant recently, Patience went the extra mile and ...
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Sep 01,2024
Sep 01,2024
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Highly recommend Northwood agency for selling your property.,Agent Duncan was very friendly & helpful for us, he is very knowledgeable and professional. Thank you, Duncan....
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Sep 03, 2024
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Many thanks Birute, I am so pleased that everything went smoothly! ...
Aug 31,2024
Aug 31,2024
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Just over a year ago we moved my mother in law into an assisted living apartment. Northwoods handled the sale of her house, her home of 52 years and were the agents for the apartment. Understandably my mother in law was very anxious and worried about ...
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Aug 31,2024
Aug 31,2024
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I'm happy with Northwood , Very helpfull all of them I met and good the go with them in future aswell and I'm recommending to others...
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Aug 30,2024
Aug 30,2024
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Rebecca was really helpful from the get go. She was really quick to come back with information and arranged everything in a very prompt manner. The whole process from viewing to signing took less than a week. Thanks Rebecca!...
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Aug 30,2024
Aug 30,2024
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We were out of the country for the year and needed to rent out our property. The Northwood team were very swift and organised in getting our property put on the market and finding great tenants who have given us no trouble. Julie and the ...
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Aug 30,2024
Aug 30,2024
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We were out of the country for the year and needed to rent out our property. The Northwood team were very swift and organised in getting our property put on the market and finding great tenants who have given us no trouble. Julie and the ...
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Aug 30,2024
Aug 30,2024
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Rebecca has been excellent in helping us through starting out new tenancy. She has been prompt to respond to our queries and has been informative in guiding us through the procedure....
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Aug 30,2024
Aug 30,2024
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Northwood dealt with my purchase (therefore, selling on behalf of another client..not me).
They surpassed all of my expectations and stood head and shoulders above my own estate agent (for my sale), my 2 conveyancers and my own after sales representative.
Claire, in particular was ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Awards won by Northwood
Regional Awards won by Northwood
Individual Branch Awards
Watford, WD24
St Albans, AL1
Southport, PR8
Maidenhead, SL6
Luton, LU1
Lincoln, LN2
-
2023
Best Letting Agent in Lincoln
-
2023
Best Letting Agent in LN2
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2022
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2022
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2023
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2023
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2022
Best Letting Agent in East of England
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2022
Best Estate Agent in LN2
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2022
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2023
Best Letting Agent in East of England
