Northwood
4.8/5, 9999 reviews
95% recommended
98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ... show more Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.

Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.

We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.

As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 98% £23,700 £21,500,000
Lettings 93% 95% £275 £7,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2811 98 4238 306 1271 26 660 20 496 73
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Images & Videos

“We've used Northwood's Wokingham office twice in recent years and ......”

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Feb 11,2009
Minithumbup
By: 'denmark47'
Feb 11,2009
0 people found
this helpful
We've used Northwood's Wokingham office twice in recent years and both times they've quickly and efficiently found us good calibre tenants with the minimum of fuss. Very professional and highly recommended. Paul Browne. ...
read full review
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“I've been working with Northwood in Wokingham for two and ......”

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Feb 10,2009
Minithumbup
By: 'Andy'
Feb 10,2009
0 people found
this helpful
I've been working with Northwood in Wokingham for two and half years across a range of lettings services and have found the administration and property maintenance side of the business very through. The team are extremely friendly, always reply very quickly and always look to ...
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“I have dealt with rental agents in the past and ......”

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Feb 04,2009
Minithumbup
By: 'John'
Feb 04,2009
0 people found
this helpful
I have dealt with rental agents in the past and would like to say that I am very impressed in the conduct of Northwood and yourself and look forward to continue this rental arrangement. Please forward my comments to your manager(s). ...
read full review
Was this helpful? Yes
By: Jay
Nov 01, 2010
View all comments (2)
Perhaps they're good? Just a thought. ;-) ...

“I paid in a deposit to rent out a property, ......”

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May 02,2008
Minithumbdown
By: 'Gabby'
May 02,2008
4 people found
this helpful
I paid in a deposit to rent out a property, than I got a phone call that they are very sorry but someone else was first. Apparently for four days the agency "forgot" that the property was already taken! I was so angry as this ...
read full review
Was this helpful? Yes
By: Matt Pullinger
Jul 14, 2014
View all comments (1)
Dear Tenant I am sorry to hear your experience. The Aberdeen office was not in existence at the date of your complaint so can only assume something went wrong with another office. We only secure a property with a reservation when we have a pre-let agreement returned signed by an individual. Yours sincerely Matt Pullinger ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.

Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.

All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams

Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.

If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.

If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents

Awards won by Northwood

Regional Awards won by Northwood

Individual Branch Awards

Watford, WD24

St Albans, AL1

Southport, PR8

Maidenhead, SL6

Luton, LU1

Lincoln, LN2

Doncaster, DN2

Crawley, RH10

Cheltenham, GL52

Carlisle, CA1

Ashford, TN23

Worcester, WR1

Wrexham, LL11

Bristol, BS3

Crewe, CW11

Liverpool, L12

Leeds, LS7

Nottingham, NG5

London, SE27

Stoke on Trent, ST4

Warrington, WA1

Northampton, NN1

Newcastle upon Tyne, NE5

Hereford, HR4

High Wycombe, HP13

Eastbourne, BN21

Aberdeen, AB25

Salisbury, SP1

Glasgow, G3

Bromley, BR1

Reading, RG1



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