98% sales valuation accuracy
98% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction
Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover ...
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Northwood is a growing network of independently owned businesses operating with a common goal; to provide a professional service and take the risks out of being a landlord.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
Our highly popular Guaranteed Rent service ensures you get the rent even if the tenant fails to pay. What's more we cover void periods and any legal issues associated with problem tenants - what's more, there is no commission and no fees.
We also offer traditional lettings and sales services too and have become leaders in buy to let properties. Each office has a local director who is hands on ensuring local knowledge and national strength.
As founding members of SAFEagent, we pride ourselves on complying with every element of legislation & regulation and continue our campaign to improve consumer rights.
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Latest Reviews
View all Reviews 9999Featured Review
a
reviewed by 'Barney T'
Featured Review
a
reviewed by 'Imogen'
Featured Review
a
reviewed by 'Dr'
Featured Review
a
reviewed by 'Jeremy'
Featured Review
a
reviewed by 'Valentin Sterea'
21st Nov 2024
reviewed by 'Landlord'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 98% | £23,700 | £21,500,000 |
| Lettings | 93% | 95% | £275 | £7,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2811 | 98 | 4238 | 306 | 1271 | 26 | 660 | 20 | 496 | 73 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
a
Dec 08,2022
Dec 08,2022
0
people found
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Good estate agents are few and far between, but Northwood are by far the best I have ever dealt with. They made the entire rental process incredibly easy, with a straight forward, no-nonsense approach. Any questions or concerns I have are responded to quickly in ...
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Jan 11,2023
Jan 11,2023
0
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With the help of Northwoods we found out first rental home! They found us our perfect home, in our desired location.
Everyone we have spoken to on the team have been excellent and professional, Ellie, Ant and Steve to name a few!
I can't recommend ...
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Jul 28,2022
Jul 28,2022
1
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With a lot of renter experience under my belt, the quality of agents can make or break an experience. So far so good with the Worcester Northwood Team. They respond quickly by email or telephone and, so far, pretty impressed with their service and professionalism....
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Aug 01, 2022
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Thank you so much for your review and your kind comments. We strive hard to take the stress and hassle out of the lettings process and it is great to hear that you have been happy with our service. We hope you are settling into you new home and will be very happy there. With best wishes from all of us, Jonathan ...
Featured Review
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Jul 27,2022
Jul 27,2022
2
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I'm pleased to recommend Northwoods Worcester, they are a highly professional and friendly team with extensive knowledge of the market and rental sector....
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Aug 01, 2022
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Hi Jeremy, Thank you for posting a review and for your kind comments. It is especially pleasing to be able to help with your property in 2022 having first had communications back in 2017. Thank you for your kind comments which are greatly appreciated. With best wishes from all the team, Jonathan ...
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Jan 31,2023
Jan 31,2023
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Thank you very much for everything very good agency and friendly i recomand for all my friend, all my problems resolved very quickly....
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Nov 21,2024
Nov 21,2024
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Northwood as letting agents-a 5 star agency. Maxine has been our agent for more than ten years and has always been professional, efficient and approachable. Her care for and dedication to both landlord and tenant is superb, and she always goes the extra mile to ensure ...
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Nov 20,2024
Nov 20,2024
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I have been working with Arjan who has been very helpful and quick to respond to all queries...
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Nov 20,2024
Nov 20,2024
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My experience with Arjan has been brilliant - he showed us around the property and knew the answers to all of our questions in detail. Arjan has been very efficient in supporting us in putting an offer in and is very responsive when we have ...
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Nov 19,2024
Nov 19,2024
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Richard was incredibly well prepared, honest and helpful. He is clearly very experienced and took time to explain his rational when bringing our home to the market. He knows the local area well and was confident in pitching our property appropriately with other similar ones ...
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Nov 18,2024
Nov 18,2024
1
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I was unfortunate enough to be in a position where I ended up in a property managed by Northwood for 12 and a half years. To add to my misery, the branch owner DANIEL HARRIS bought the property that I was in around 6 years ago. Now ...
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Nov 18,2024
Nov 18,2024
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Arjan has been instrumental in helping my two friends and I secure the perfect flat for our return to London after travelling for the past year and we are so thankful! He has been so efficient and helpful in explaining every step and liaising with ...
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Nov 18,2024
Nov 18,2024
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I have had a brilliant experience renting with Northwood. Corinne has been prompt, friendly, efficient and really helpful throughout the process from first viewing the flat right through to my first months in the property. I’ve never worked with an estate agent that’s ...
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Nov 16,2024
Nov 16,2024
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Selling our home with Northwood Stevens in Singleton, Ashford was stress-free. Within a few days of it being listed they had lined up multiple viewings, and within a fortnight our house had sold at above asking price. We've used other agencies in the past, but ...
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Nov 16,2024
Nov 16,2024
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Brilliant company to go with for a first time renter, everything went well and smoothly. They kept us up to date on everything, very patient and understanding. Went that extra mile to help myself and my bestfriend out. We’re so excited to be moving ...
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Nov 15,2024
Nov 15,2024
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I can't rate Northwood enough. They were very friendly and very helpful from the start to the end of my tenancy. Always quick to respond whenever I needed their help and always a pleasure to deal with them. Definitely the best agents I've dealt with....
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Nov 15,2024
Nov 15,2024
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Have used this company now for Lettings and for sales. Fantastic company. Really helpful and considerate to landlords and sellers. Great communicators. 10/10. Particularly good experiences with Tina and Niamh over the years...
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Nov 15, 2024
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Hi Daniella
Thank you for your great review, we are glad to have helped over the years, we wish you all the best! ...
Nov 15,2024
Nov 15,2024
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Rebecca was great and very helpful with all the process.
The whole process took longer than we thought due to different circumstances but she was always happy to help and gave us feedback....
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Nov 15,2024
Nov 15,2024
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Had a fantastic experience with Arjan, polite and extremely helpful every step of the way. Got moved in and settled with no worries or issues.
Would highly recommend.
Many thanks my friend.
Richard...
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Nov 15,2024
Nov 15,2024
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The information we got was always very clear and helpful.
Thanks to Rebbeca we got the property....
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Nov 14,2024
Nov 14,2024
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Arjan was very helpful , he knew everything we wanted.
He was very professional from the day we went to view the property . Made us feel valued and welcome .
Definitely will advice him to anyone looking for a property ....
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Nov 14,2024
Nov 14,2024
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Arjan was very understanding , he knew exactly what we wanted and has always been professional since the day we viewed the property .
I will definitely advice him to anyone who is looking for a property . He is very supportive and made us feel very comfortable ...
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Nov 14,2024
Nov 14,2024
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A smooth, efficient, and pleasant process from enquiry to closure. Rebecca was friendly, patient, and never less than honest when dealing with my questions and concerns. A breath of fresh air after some stressful experiences with other letting agencies....
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Nov 13,2024
Nov 13,2024
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Great agency, respectful of our privacy and not invasive. Every problem was sorted promptly and communication was strong. Landlords were also fab and went above and beyond to sort things for us.
Lisa was a lovely property manager and always got things sorted for us.
...
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Nov 13,2024
Nov 13,2024
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I leased my flat through Northwood's guaranteed rent scheme for about seven years before selling it through Northwood. There were a few glitches early on in the rental period with receiving monthly statements but these were resolved when Northwood switched to a better provider. Otherwise, ...
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Nov 12,2024
Nov 12,2024
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Smooth experience from start to finish. Once we found a property we wanted to progress with, we felt supported but did not feel pressured - which I think is rare in this day. Thank you to Rebecca, who was very helpful and attentive throughout the ...
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Nov 12,2024
Nov 12,2024
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Arjan, has been very helpful in the process and has helped us place tenants swiftly and promptly...
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Nov 09,2024
Nov 09,2024
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great customer service!
Jack & Amanda were very,helpful . I am satisfied with the service and team!...
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Nov 08,2024
Nov 08,2024
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Rebecca made the experience quick and easy with great communication...
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Nov 08,2024
Nov 08,2024
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Rebecca has been friendly, helpful and prompt with all of her correspondence whilst we have been working to secure a rental property. We weren’t able to make our viewing as we are up north currently and she did everything she could to make this ...
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Nov 08,2024
Nov 08,2024
10
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My experience with Northwood, and Rebecca in particular, has been excellent. From initial viewings to negotiations, placing an offer and referencing, communication has been prompt, thorough and transparent. In a market that feels so turbulent and disorientating, it has been refreshing to have the process ...
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Nov 07,2024
Nov 07,2024
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We had three very happy years living in a house managed by Northwood. Many thanks to Maxine who was brilliant throughout....
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Nov 06,2024
Nov 06,2024
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Very kind, attentive and helpful during the viewing and helpful in the offer process...
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Nov 06,2024
Nov 06,2024
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Very good experience with Rebecca who helped us up to signing the tenancy agreement with no real issues....
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Nov 06,2024
Nov 06,2024
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Arjan has been very helpful, efficient and tried his best to accommodate my requests and answer my questions....
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Nov 06,2024
Nov 06,2024
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I am a private landlord who has used Northwood's Tenant Only service in two cities - Leeds and Hull for over the last 10 years. The marketing of the house has been great and I have been particularly impressed with the level of communication throughout. As ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents
accept that sometimes things can go wrong and you might wish to complain.
Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.
All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams
Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.
If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.
If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Awards won by Northwood
Regional Awards won by Northwood
Individual Branch Awards
Watford, WD24
St Albans, AL1
Southport, PR8
Maidenhead, SL6
Luton, LU1
Lincoln, LN2
-
2023
Best Letting Agent in Lincoln
-
2023
Best Letting Agent in LN2
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2022
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2022
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2023
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2023
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2022
Best Letting Agent in East of England
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2022
Best Estate Agent in LN2
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2022
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2023
Best Letting Agent in East of England
