The UK's Largest Customer Review Website for the Property Industry
move with us
2.9/5, 147 Reviews
50% Recommended
62% sales valuation accuracy
0% letting valuation accuracy
59% sales fee satisfaction
59% letting fee satisfaction
The UK's largest customer review website for the property industry.
move with us
Grant Hall, Parsons Green,PE27 4AACertified Customer Experience
Report Summary
Report generated on (17 June 2025 @ 05:16:43)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
 Michelle J on 18th Mar 20241 Star Review Asked them to arrange to change the front door lock on my house (probate). The people they sent charged over £200 and vandalised my property. They changed the back door lock instead (even though I specifically told them not to), smashed up the front door handle and nailed a plank of wood over it. I have been waiting a month for them to sort it out and cannot access the house while they do. Also, when I questioned why the lock change was so expensive they told me I had to “factor in travel time for the locksmith” and things like that. The person I spoke to on the phone is very nice and helpful but it seems to me that this company prey on grieving people to try to get away with overcharging and work with completely unprofessional tradespeople.
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N Alpha on 26th Nov 20211 Star Review These guys are the worst. I went through a horrible time with these guys. They always threaten you with their approach towards anything. Just misusing the seller's market to deal with buyers.
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Caroline Easton on 6th Jul 20215 Star Review Wanted to say a huge thank you to Alice Bedwell I was really anxious with progress of my purchase but once Alice was involved I was updated at every stage of the move process. Every phone call and email was responded to straight away and she couldn't have been more helpful, professional and efficient! Alice is certainly a credit and asset to your company ,she goes above and beyond to help her clients even my solicitor was impressed with her ability to resolve any issues. Well done thank you Caroline
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Emma on 29th Jun 20215 Star Review I bought a house where Alice Bedwell was arranging the sale progression. She was fantastic throughout! I was a first time buyer and she kept me in the loop with everything, was more than happy to answer any questions I had, and communicated amazingly with myself and my solicitor - even in challenging circumstances. I would have been lost without her, so very glad she was there to guide me through the process
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Nadine on 2nd Jun 20215 Star Review Alice Bedwell is an amazing sales progressor to have on your case and her communication skills are excellent.
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Latest Reviews
Caroline Easton
Abbie & David
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 62% | 59% | £42,500 | £500,000 |
| Lettings | 0% | 59% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 1 | 11 | 19 | 12 | 40 | 17 | 14 | 32 |
Address
move with us
Grant Hall, Parsons Green, St Ives, Cambridgeshire
PE27 4AA
0845 901 1342
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Amazing!!! ...
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5 Star Review
Abbey
By : 'Sara'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SG1
23 Nov 2018
People found this helpful0
Abbey has been fantastic at ensuring the purchase of my property went as smoothly as possible... even with some delays she was chasing people on my behalf and contacting me daily with updates! she offered the most amazing personalised service possible!!! Thank you ... Read Full Review
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Sara D said about move with us
Services : Sales( As a Buyer )Date: 23rd Nov 2018
Abbey has been fantastic at ensuring the purchase of my property went as smoothly as possible... even with some delays she was chasing people on my behalf and contacting me daily with updates! she offered the most amazing personalised service possible!!! Thank you Abbey!!!!
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Appalling ...
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1 Star Review
By : 'DO'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : TN21
7 Nov 2018
People found this helpful11
I cannot put in to words how appalling the service and process has been using DC Law. I have now been in the process of buying a new build flat since 24th August 2018. The first Conveyancing "specialist" was completely useless and after finding out he had changed teams, not told anyone ... Read Full Review
Comments on Agent Fees
Would you want to pay £1500 for the worst service you have ever received? NO.
Comments (0)I cannot put in to words how appalling the service and process has been using DC Law. I have now been in the process of buying a new build flat since 24th August 2018.
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DO NOT USE THEM said about move with us
Services : Sales( As a Buyer )Date: 7th Nov 2018
I cannot put in to words how appalling the service and process has been using DC Law. I have now been in the process of buying a new build flat since 24th August 2018.
The first Conveyancing "specialist" was completely useless and after finding out he had changed teams, not told anyone about my file or handed it over to anyone, discovered there were 19 outstanding important steps that hadn't been started after telling me I had officially exchanged. I hadn't exchanged, was nowhere near exchanging let alone completing.
on to Conveyancing specialist number 2. I still haven't exchanged and I am extremely distressed, disappointed and angry. I have been told if I want the funds available sooner i must pay £25 + £150(+VAT) which is disgusting. If it had been processed correctly from the beginning I wouldn't be asking for it to be sorted quickly.
I have friends who put in an offer in the same building as I have a month after I did and they moved in on the 31st October via a different solicitor.
If you want the worst possible service, most stressful experience and to live on a friends sofa out of boxes go ahead and use them.If you want things handled professionally and done correctly then do not even waste your time with DC Law.
The "fixed price" is also a joke. You seem to have to pay extra for everything. To be expected to pay £1500 for this service is abhorrent.
I couldn't recommend them any less if I tried. I wish there was a 0 star button.
DO NOT USE DC LAW!!!
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5 Star Review
Kerrie
By : 'Morne'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG12
5 Nov 2018
People found this helpful0
Myself and my wife cannot thank Kerrie enough for all the hard work she have done for us. She have gone beyond and above to make sure that we will be moving into our new home. We had a very complex sale, but Kerrie have done everything to make sure all run smoothly. Thank you Kerrie we will ... Read Full Review
Comments on Agent Fees
Bovis Homes Paid Agency Fees
Comments (0)Myself and my wife cannot thank Kerrie enough for all the hard work she have done for us. She have gone beyond and above to make sure that we will be moving into our new home.
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Morne Du Plessis said about move with us
Services : Sales( As a Vendor )Date: 5th Nov 2018
Myself and my wife cannot thank Kerrie enough for all the hard work she have done for us. She have gone beyond and above to make sure that we will be moving into our new home.
We had a very complex sale, but Kerrie have done everything to make sure all run smoothly.
Thank you Kerrie we will never forget for all you have done for us.
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Exceptional! ...
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5 Star Review
Hannah
By : 'Dipesh'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Buyer )
Sold price : £42500
Would you recommend ? : Yes
Postcode : NW7
11 Oct 2018
People found this helpful1
From the word go Hannah has everything in hand...her level of customer service, communication & professional was on point. I would definitely reccomemd her to anyone who wishes to work with move with ... Read Full Review
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Dipesh Patalia said about move with us
Services : Sales( As a Buyer )Date: 10th Oct 2018
From the word go Hannah has everything in hand...her level of customer service, communication & professional was on point. I would definitely reccomemd her to anyone who wishes to work with move with us.
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By : Patricia Minck
1 Nov 2018Daniel has been amazing! he always kept us up to date about everything, he was very prompt, professional, hard working and had a great level of customer service. I would highly recommend him to...
DO NOT USE THIS CONVEYANCING ...
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1 Star Review
By : 'Adam'
Branch : St Ives, Grant Hall, Parsons Green
Services : Conveyancing
Sold price : £310000
Would you recommend ? : Yes
Postcode : WA3
1 Oct 2018
People found this helpful10
Do your best to never use this law firm, I have used other law firms before for conveyancing services and none have came close to how abysmal this company was. The whole ordeal of selling and purchasing became an absolute shambles. They took far longer than initially estimated, and I know ... Read Full Review
Comments on Agent Fees
EXTREMLEY BAD! HIDDEN FEES, NOT FIXED, OVER CHARGED
Comments (0)Do your best to never use this law firm, I have used other law firms before for conveyancing services and none have came close to how abysmal this company was.
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Adam Elms said about move with us
Services : Conveyancing( )Date: 30th Sep 2018
Do your best to never use this law firm, I have used other law firms before for conveyancing services and none have came close to how abysmal this company was.
The whole ordeal of selling and purchasing became an absolute shambles.
They took far longer than initially estimated, and I know for a fact this was because of their lack of organsition and communication skills.
My wife had to not only relay most of the communications to and from different parties, but also had to find and organize a lot of the paperwork required to complete the purchase and sales.
THERE ARE HIDDEN FEES, costs doubled from the initial estimation, including costs that were described as fixed, and we were over charged by more than £500, which we had to argue wasn't relevant for us to pay on the day of us moving.
We were also given just hours of notice that we would need to vacate our property, and were left not just out of pocket, but emotionally distraught and unimaginably stressed.
Do not use this firm, I would not want anyone else to go through what we went through.
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5 Star Review
Kerrie
By : 'Danny'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Buyer )
Sold price : £405000
Would you recommend ? : Yes
Postcode : BN6
19 Sept 2018
People found this helpful0
Kerrie was one of the only positives during our house move, she went above and beyond when helping us and chasing other parties for information. Great customer service and we very much appreciated Kerrie making a horribly stressful process a bit ... Read Full Review
Comments on Agent Fees
I did not employ this agent directly, so didn’t pay them a set fee.
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Danny said about move with us
Services : Sales( As a Buyer )Date: 18th Sep 2018
Kerrie was one of the only positives during our house move, she went above and beyond when helping us and chasing other parties for information. Great customer service and we very much appreciated Kerrie making a horribly stressful process a bit clearer.
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5 Star Review
Sheri
Hannah
By : 'Gary'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SG19
14 Sept 2018
People found this helpful0
Great service from start to finish. Especially the hard work Sheri Storey put in to chase to Exchange and Final Completion. Also thanks to Hanah Golding too ... Read Full Review
Comments (0)Great service from start to finish. Especially the hard work Sheri Storey put in to chase to Exchange and Final Completion.
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Gary Phillips said about move with us
Services : Sales( As a Vendor )Date: 13th Sep 2018
Great service from start to finish. Especially the hard work Sheri Storey put in to chase to Exchange and Final Completion.
Also thanks to Hanah Golding too !
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Good ...
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5 Star Review
By : 'Mughal'
Branch : St Ives, Grant Hall, Parsons Green
Services : Conveyancing
Sold price : £290000
Would you recommend ? : Yes
Postcode : B8
27 Aug 2018
People found this helpful0
I received regular updates on the vendors position and was given good advice on how to proceed with the sale as quickly as possible. Aggie was very ... Read Full Review
Comments on Agent Fees
Na
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Mughal said about move with us
Services : Conveyancing( )Date: 26th Aug 2018
I received regular updates on the vendors position and was given good advice on how to proceed with the sale as quickly as possible. Aggie was very good.
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A ...
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1 Star Review
By : 'DONT'
Branch : St Ives ,Grant Hall, Parsons Green
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : NN18
7 Aug 2018
People found this helpful12
Have just went through the worst house purchase and sale of my life. Thanks Move with Us and JS Law for making me decide I will never move again. Company inept, don't speak to each other and I can believe I am in a situation that this company owe me money almost a month after my move and ... Read Full Review
Comments (0)Was this helpful?:
DONT USE! said about move with us
Services : Sales( As a Vendor )Date: 6th Aug 2018
Have just went through the worst house purchase and sale of my life. Thanks Move with Us and JS Law for making me decide I will never move again. Company inept, don't speak to each other and I can believe I am in a situation that this company owe me money almost a month after my move and haven't paid it back. DONT USE THEM
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1 Star Review
By : 'Mark'
Branch : St Ives, Grant Hall, Parsons Green
Services : Conveyancing
Sold price : £118000
Would you recommend ? : No
Postcode : OL10
30 Jul 2018
People found this helpful10
Save yourself hundreds of pounds (literally) and phone a few solicitors, I don't know where to start, I dumped them after one day and saved £450 easily. We were 'duped' by the selling agents asking if we wanted to use THEIR conveyancing team, we said yes to speed up the process, ... Read Full Review
Comments on Agent Fees
Disgusting
Comments (0)Save yourself hundreds of pounds (literally) and phone a few solicitors, I don't know where to start, I dumped them after one day and saved £450 easily.
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Mark said about move with us
Services : Conveyancing( )Date: 29th Jul 2018
Save yourself hundreds of pounds (literally) and phone a few solicitors, I don't know where to start, I dumped them after one day and saved £450 easily.
We were 'duped' by the selling agents asking if we wanted to use THEIR conveyancing team, we said yes to speed up the process, then i get two calls before the viewing, after the viewing they contact me again, I'm given a VERBAL quote of legal fees or £719 inc VAT, I think this is too goo to be true and agree, I'm then asked to pay for money laundering checks (£33 non refundable) Only when I pay this money am I sent a written quote in that quote I find I'm being passed to a solicitor that I could have easily contacted. The solicitor writes and demands another £33 for money laundering checks and sends her quote of £1250 (minimum) I question this and I'm quoted page 3 of my quote from Move With Us which allows for the solicitor to charge what they want in essence (small print) I complain to Move With Us, who say that they have no control over what the solicitor charges I ask for a different solicitor. I'm then passed to DC Law who make no contact except for an email asking me to call them for a quote!! I check my bank statement and find that Move With Us have taken an extra £25 without permission, I challenge this and am told it was a deposit. At this point I cancel the whole service and find my own conveyance, local and hundreds cheaper. Wow what a con, pressure sales too! I have written to complain to the selling estate agency and heard nothing except a half bothered phone message from someone at Move With Us who wants to discuss my complaint that was 4 days ago and he hasn't called back which tells you the story.
This company need outing publicly and fast, After a fight and being quoted what I had agreed to in recorded phone calls I managed to get my deposit back and they sent me the money laundering checks for my solicitor so all ok.
BUT the hidden charges are things that are included in the solicitors base price, but you get charged extra for so they can all earn a fat commission out of your hard earned savings, you have been warned.
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5 Star Review
Abbey
By : 'Tom'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Buyer )
Sold price : £295000
Would you recommend ? : Yes
Postcode : RG7
25 Jul 2018
People found this helpful0
Throughout a very stressful and frustrating purchase (first time buyers!) The one person we could always count on to help us and get things moving was Abbey! We can't thank Abbey enough for everything she did. Our solicitors caused the issues throughout but Abbey was always there to assist us ... Read Full Review
Comments on Agent Fees
N/A
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Tom W said about move with us
Services : Sales( As a Buyer )Date: 24th Jul 2018
Throughout a very stressful and frustrating purchase (first time buyers!) The one person we could always count on to help us and get things moving was Abbey! We can't thank Abbey enough for everything she did. Our solicitors caused the issues throughout but Abbey was always there to assist us and made the process easier to understand and progress!!! Thank you :)
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Outstanding ...
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5 Star Review
Abbey
By : 'T'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX18
24 Jul 2018
People found this helpful0
Abbey and the team were extremely helpful with a rather stressful sale and purchase. My buyers Solicitors were slow throughout the process, however Abbey kept us informed at all times, and managed to speed things along. I can say that Abbey certainly turned any delays around, Enabling us to ... Read Full Review
Comments (0)Abbey and the team were extremely helpful with a rather stressful sale and purchase. My buyers Solicitors were slow throughout the process, however Abbey kept us informed at all times, and managed to speed things along.
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T Leeson said about move with us
Services : Sales( As a Vendor )Date: 23rd Jul 2018
Abbey and the team were extremely helpful with a rather stressful sale and purchase. My buyers Solicitors were slow throughout the process, however Abbey kept us informed at all times, and managed to speed things along.
I can say that Abbey certainly turned any delays around, Enabling us to complete on time!
I would recommend their services.
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Excellent ...
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5 Star Review
By : 'Victoria'
Branch : St Ives, Grant Hall, Parsons Green
Services : Other
Sold price : £275000
Would you recommend ? : Yes
Postcode : BR8
7 Jun 2018
People found this helpful1
We have a historic relationship with Move with Us, communication is excellent and feedback from Bobbie and Dawn is helpful and informative. We feel we are working as a team to provide a professional service. Keep up the good work ladies Regards Victoria ... Read Full Review
Comments (0)We have a historic relationship with Move with Us, communication is excellent and feedback from Bobbie and Dawn is helpful and informative. We feel we are working as a team to provide a professional service.
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Victoria said about move with us
Services : Other( )Date: 6th Jun 2018
We have a historic relationship with Move with Us, communication is excellent and feedback from Bobbie and Dawn is helpful and informative. We feel we are working as a team to provide a professional service.
Keep up the good work ladies
Regards
Victoria Gow
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Very ...
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4 Star Review
By : 'Jack'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Vendor )
Sold price : £217500
Would you recommend ? : Yes
Postcode : NN14
30 May 2018
People found this helpful1
Price was as quoted and everything our end went smoothly. JS Law were very patient with me chasing our purchasers up ... Read Full Review
Comments on Agent Fees
Good
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Jack said about move with us
Services : Sales( As a Vendor )Date: 29th May 2018
Price was as quoted and everything our end went smoothly. JS Law were very patient with me chasing our purchasers up regularly!
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1 Star Review
By : 'Robbed'
Branch : St Ives, Grant Hall, Parsons Green
Services : Conveyancing
Would you recommend ? : No
Postcode : TR15
30 May 2018
People found this helpful7
All I can say is that the original quote including solicitors fees was £1500 and in the end the whole thing cost me £2000. No one could show me clearly what the difference was and the original quote for solicitors fees did not match the final invoice from the solicitors. There were some additional ... Read Full Review
Comments (1)Was this helpful?:
Robbed said about move with us
Services : Conveyancing( )Date: 29th May 2018
All I can say is that the original quote including solicitors fees was £1500 and in the end the whole thing cost me £2000. No one could show me clearly what the difference was and the original quote for solicitors fees did not match the final invoice from the solicitors. There were some additional costs incurred for extra searches amongst other things but not £500 worth. Nether the solicitor or Movewithus are helping and both just insisting that the amount is correct. Very unhappy with the overall service and will definitely not use again. I collect the keys to our new house today and all sense of excitement has been ruined.
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By : MW
30 Jul 2018This company need publicly outing, there are first time buyers and other homeowners being fleeced, exactly the same happened to me, luckily I stopped it before it was too late only because I do buy...
felt lied ...
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1 Star Review
By : 'mandi'
Branch : St Ives, Grant Hall, Parsons Green
Services : Letting( Admin )
Sold price : £235000
Would you recommend ? : No
Postcode : SO17
29 May 2018
People found this helpful7
We felt pushed into using Move With Us by Beales estate agent when buying a house through them. They told us the sellers wanted the buyers to use the same conveyancer as them if they accepted our offer. Don't even know why we were paying them to do things we thought the solicitor does. Felt we ... Read Full Review
Comments on Agent Fees
Felt we paid them to do what we expected solicitor to do
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mandi said about move with us
Services : Letting( Admin )Date: 28th May 2018
We felt pushed into using Move With Us by Beales estate agent when buying a house through them. They told us the sellers wanted the buyers to use the same conveyancer as them if they accepted our offer. Don't even know why we were paying them to do things we thought the solicitor does. Felt we were lied to by them both.
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Quick and efficient ...
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5 Star Review
By : 'Georgia'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Vendor )
Sold price : £145000
Would you recommend ? : Yes
Postcode : NG3
28 May 2018
People found this helpful0
Move With Us contacted me quickly after receiving my details from the estate agent, sent the paperwork through quickly and were competitively priced. The whole process was ... Read Full Review
Comments on Agent Fees
Competitive
Comments (0)Was this helpful?:
Georgia said about move with us
Services : Sales( As a Vendor )Date: 27th May 2018
Move With Us contacted me quickly after receiving my details from the estate agent, sent the paperwork through quickly and were competitively priced. The whole process was seamless.
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Awful ...
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1 Star Review
David
By : 'Fedup'
Branch : St Ives, Grant Hall, Parsons Green
Services : Conveyancing
Sold price : £330
Would you recommend ? : No
Postcode : SM6
28 May 2018
People found this helpful5
The customer access website has disappeared so I can't track my sale / purchase. They don't respond to emails & have consistently failed to chase up the useless solicitor that was allocated to me. I am 4 months in with still no sign of completion. Simply awful - avoid if anyone points ... Read Full Review
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Fedup said about move with us
Services : Conveyancing( )Date: 27th May 2018
The customer access website has disappeared so I can't track my sale / purchase. They don't respond to emails & have consistently failed to chase up the useless solicitor that was allocated to me. I am 4 months in with still no sign of completion. Simply awful - avoid if anyone points you in their direction to manage your conveyancing.
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Used MWU ...
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5 Star Review
By : 'Zoe'
Branch : St Ives ,Grant Hall, Parsons Green
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NN17
23 May 2018
People found this helpful0
The initial person contacting me was helpful, friendly & knowledgeable. The price quoted was competitive, compared to previous solicitor used. Therefore I accepted the quote. Sometime down the line the solicitor sent me a projected cost, which was double the initial quote. I challenged ... Read Full Review
Comments on Agent Fees
Competativly good (cheaper) compared to other solicitors I had used on numerous occasions.
Comments (0)The initial person contacting me was helpful, friendly & knowledgeable.
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Zoe said about move with us
Services : Sales( As a Vendor )Date: 22nd May 2018
The initial person contacting me was helpful, friendly & knowledgeable.
The price quoted was competitive, compared to previous solicitor used. Therefore I accepted the quote.
Sometime down the line the solicitor sent me a projected cost, which was double the initial quote. I challenged it as I still had my original quote from Move With Us. They upheld the original quote claiming that it was a system error on their part!!
By the time the sale was complete, i only.paid the price that I had been quoted by Move wiyh Us, so therefore I was happy.
I am extremely happy with the service I had with Move With Us, and I would indeed use them again.
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Good friendly ...
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5 Star Review
By : 'Karen'
Branch : St Ives, Grant Hall, Parsons Green
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NR21
23 May 2018
People found this helpful0
I asked for a call at a specific time as I work in a hospital, Move With Us called me at the time I requested on the dot. Person I spoke to was friendly and knew the answers to any questions I asked ... Read Full Review
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Karen said about move with us
Services : Sales( As a Buyer )Date: 22nd May 2018
I asked for a call at a specific time as I work in a hospital, Move With Us called me at the time I requested on the dot. Person I spoke to was friendly and knew the answers to any questions I asked thanks
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