Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Helpful...”

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Apr 12,2022
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Abigail
By: 'Shelly'
Apr 12,2022
0 people found
this helpful
I have rented with leaders for 6 years now and Friday was the first time I met Abigail Gwilliam she has recently joined the leaders team, the first thing I noticed about Abigail before I actually met her was in a telephone conversation, she really listens ...
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“My property agent - Daisy Upton always provid......”

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Apr 12,2022
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Daisy
By: 'Nelson'
Apr 12,2022
0 people found
this helpful
My property agent - Daisy Upton always provide professional service during my rental process. She always take very fast response on all of my enquiries or viewing appointment even in weekend and with fantastic phone and email manner. I was late for almost an hour ...
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“Never let with Leaders...”

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Apr 11,2022
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Katie
By: 'Hermione Blakiston'
Apr 11,2022
4 people found
this helpful
PLEASE never let with Leaders (see photos). 1.) Our property was not cleaned when we moved Sep 2021. There was: - A DEAD RAT amongst piles of trash and old tenants items - A 3 month old full carton on milk inside flooded and rotten fridge. - Pots ...
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“The team in South Row were so professional an......”

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Apr 11,2022
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Lauren
By: 'Mrs Valentine'
Apr 11,2022
0 people found
this helpful
The team in South Row were so professional and Lauren in particular was always really positive and gave great advice and dealt with the whole letting process for us, she always returned our calls promptly and was a pleasure to deal with. We would happily ...
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“Brilliant service; very professional and so h......”

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Apr 09,2022
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Annie
By: 'Ron'
Apr 09,2022
0 people found
this helpful
Brilliant service; very professional and so helpful in answering all my questions promptly. Special thanks to Annie for all the extra work she put in to make my letting go smoothly. The whole team are very proficient polite and enthusiastic. I would certainly recommend them ....
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“Satisfactory Service...”

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Apr 09,2022
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Helen
By: 'Daisy Onyemah'
Apr 09,2022
0 people found
this helpful
Our property manager Helen has really been helpful in getting our complaints across to the landlord and getting it sorted with follow up. She is polite and always reassuring....
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“Very happy:)...”

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Apr 08,2022
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Tom
By: 'Emma'
Apr 08,2022
0 people found
this helpful
Was helped by Tom today who gave me my first home! Helped me with the application process and got back to me within an hour from the landlord saying that I’ve been accepted. Was very polite and was very helpful one of the best ...
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“Can’t praise Helen enough for always being po......”

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Apr 07,2022
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Helen
By: 'Cheryl Burgess'
Apr 07,2022
0 people found
this helpful
Can’t praise Helen enough for always being polite, professional and thorough. If I ever have an issue Helen bends over backwards to get things done ASAP and will always keep me Updated and listen to any concerns regardless of how many phone calls. Had ...
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“Renting our next flat in Colchester was an am......”

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Apr 07,2022
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Robert
By: 'Fotios'
Apr 07,2022
0 people found
this helpful
Renting our next flat in Colchester was an amazing experience. People at Leaders were professional and helpful at every step .Responsive and flexible. Thank you ....
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“Pleasant experience with Luke...”

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Apr 07,2022
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Luke
By: 'Masani'
Apr 07,2022
0 people found
this helpful
I found a great home for myself and my son, Luke is knowledgeable, efficient, pleasant and patient, he has made my experience and my families seamless....
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“I had a such good experience with Thomas he l......”

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Apr 07,2022
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Thomas
By: 'Emanuele'
Apr 07,2022
0 people found
this helpful
I had a such good experience with Thomas he look after me very well. Thank you so much very kind...
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“Had my purse stolen out my hand which had my ......”

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Apr 06,2022
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Tim
By: 'Jesamine Wright'
Apr 06,2022
0 people found
this helpful
Had my purse stolen out my hand which had my key in it, a lovely gentleman found my key and handed it in and the gentleman who works at leaders was so so lovely to me about the whole situation. I called up the Lewisham ...
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“Paula is easly approachable. She listens prob......”

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Apr 06,2022
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Paula
By: 'Pramod'
Apr 06,2022
0 people found
this helpful
Paula is easly approachable. She listens problem and help to resolve quickly. She is very friendly . She responds to any query qickly and keep updared untill issue is resolved...
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“We are absolutely delighted that Danielle Mar......”

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Apr 06,2022
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Danielle
By: 'Brian'
Apr 06,2022
0 people found
this helpful
We are absolutely delighted that Danielle Martin at Leaders Derby has helped us secure a home back in Derby after 9 years in Guernsey. Danielle has been proactive throughout the process and communicated promptly, supportively and honestly throughout. We are so grateful - thank you!...
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“Leaders has been excellent in everything!...”

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Apr 05,2022
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Paula
By: 'Josh'
Apr 05,2022
0 people found
this helpful
Leaders has been wonderful in helping us with any issues and inquiries. Paula has been especially helpful, kind and pleasant to work with! I would highly recommend them....
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By: Paula McCafferty
Apr 05, 2022
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Many thanks Josh for a lovely review, so pleased to hear that you are happy with my services as your property manager ...

“The team at waterlooville have been amazing! ......”

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Apr 05,2022
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Eloise
By: 'Kiara-Mae Curtis'
Apr 05,2022
0 people found
this helpful
The team at waterlooville have been amazing! Eloise has helped myself and my partner find the perfect home. Everything has been stress free and we have been kept in touch through out. I could not thank them enough...
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“Bad agency...”

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Apr 04,2022
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By: 'Denise'
Apr 04,2022
0 people found
this helpful
I rent a property through leaders got quite a few problems which I have voiced to leaders regarding faulty boiler leaking garage roof crack down kitchen wall window that blinds shake when it’s windy and so on nothing ever gets done just passed from ...
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“Satisfied...”

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Apr 04,2022
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By: 'James'
Apr 04,2022
0 people found
this helpful
Excellent service, customer relations and support in my first experience in letting my property. All details covered in a professional manner and assistance in understanding the letting process made clear. Extremely satisfied with their management of my letting and highly recommended....
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“Sina Kleven thank you very much.I believe ar......”

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Mar 30,2022
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Sina
By: 'Ahmed'
Mar 30,2022
0 people found
this helpful
Sina Kleven thank you very much.I believe are very helpful and very kind, every time I call you always help. You are very easy going person. All the best Sina wish you all the best....
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“1 start is too niceGuide was awful I’ve seen......”

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Mar 30,2022
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By: 'Shanae'
Mar 30,2022
1 people found
this helpful
1 start is too nice Guide was awful I’ve seen more work in a sick note! Leaders especially the derby branch are awful the “guide” who are meant to have the info on the property that you go to view seem to be from another ...
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“Very dissatisfied and disgusted with the “service”...”

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Mar 30,2022
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By: 'Olivia'
Mar 30,2022
4 people found
this helpful
Very dissatisfied and disgusted with the service from this estate agents. I've never left a negative review in my life but the treatment I received is deserving of one. Myself and my partner arranged for a viewing for a property to let on the 24/03. We ...
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“Jada was very helpful and extremely friendly......”

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Mar 28,2022
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Jada
By: 'Chloe&lewis'
Mar 28,2022
0 people found
this helpful
Jada was very helpful and extremely friendly. She made the process stress free, we would highly recommend renting through her...
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“Charlotte is being really helpful for me to s......”

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Mar 25,2022
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Charlotte
By: 'Sandani'
Mar 25,2022
0 people found
this helpful
Charlotte is being really helpful for me to sort out my serving notice process.as we are buying a house we were not sure whether we give notice not.but Charlotte was advising me what to do.she is very professional....
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“My reference is towards James Henman and i ......”

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Mar 24,2022
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James
By: 'Cosmin Alexandru Diaconescu'
Mar 24,2022
0 people found
this helpful
My reference is towards James Henman and i will describe him as an Excellent , professional with friendly service and prompt response ..! Highly recommend Leaders in Forest Hill!...
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“Paula has made my stay comfortable so far, ke......”

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Mar 24,2022
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Paula
By: 'ACC'
Mar 24,2022
0 people found
this helpful
Paula has made my stay comfortable so far, keep up the good work Paula and keep providing great service always....
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By: Paula McCafferty
Apr 05, 2022
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Many thanks for your helpful review it is so good to hear that you are happy with my services as your property manager ...

“Paula McCafferty has always been very reliabl......”

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Mar 23,2022
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Paula
By: 'Donna cornwell'
Mar 23,2022
1 people found
this helpful
Paula McCafferty has always been very reliable and efficient in dealing with any issues I may have had. She always responds to my emails in a timely manner and will go out of her way to ensure issues are resolved...
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By: Paula McCafferty
Apr 05, 2022
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Many thanks for your lovely Review Donna really pleased to hear that you are happy with my services as your property manager much appreciated. ...

“I rented my property through Leaders and I re......”

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Mar 23,2022
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By: 'Alex'
Mar 23,2022
0 people found
this helpful
I rented my property through Leaders and I really regret my decision. The tenants were not vetted properly and ended up vandalising my flat. They left my apartment four months ago and despite putting in claims for cost of the damages, I have not been ...
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“Leaders have really helped us settle into our......”

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Mar 22,2022
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Paula
By: 'CB'
Mar 22,2022
1 people found
this helpful
Leaders have really helped us settle into our first home to ensure it has been as smooth as possible The management team have been great at handling our queries and questions. Our property manager Paula has been especially helpful to us through this transition into ...
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By: Paula McCafferty
Mar 23, 2022
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Thank you so much for a lovely review, so pleased that you are settled in your first home! ...

“Paula has been great at dealing with any issu......”

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Mar 22,2022
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Paula
By: 'Aled'
Mar 22,2022
1 people found
this helpful
Paula has been great at dealing with any issues we've had which have included dealing with a broken dish washer, front door and door handles. These issues have been dealt with quickly and the communication on how and when the issues would be dealt has ...
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By: Paula McCafferty
Mar 23, 2022
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You are more than welcome, I am so pleased to read that you are happy with my services as your property manager, lovely to hear! ...

“Paula McCafferty is a fantastic property mana......”

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Mar 21,2022
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Paula
By: 'Piotr'
Mar 21,2022
0 people found
this helpful
Paula McCafferty is a fantastic property manager. Always nice and very helpful. Very reliable and efficient. As far, we are very happy about dealings with her....
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By: Paula McCafferty
Mar 22, 2022
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Many thanks for your lovely comments really appreciate the feedback and so happy to hear that you are happy with my services. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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