Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“We lived at the property for two and a half ......”

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Aug 22,2012
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Helen
By: 'Chris'
Aug 22,2012
1 people found
this helpful
We lived at the property for two and a half years. During that time we had an excellent working relationship with all of the staff at Leaders in Gosport. Lil and also Helen and Kym were always helpful, friendly and polite. In addition, we always ...
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What agent could do to change your mind?
To be more tranparent of exactly where the process of reimbursement of Tenancy deposit was.
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“Excellent service provided throughout - tenancy exchange, arranging cleaning of ......”

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Aug 21,2012
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By: 'John'
Aug 21,2012
3 people found
this helpful
Excellent service provided throughout - tenancy exchange, arranging cleaning of property, marketing, contract, etc etc. Always happy to deal with any queries, recommend to tenants and lanlords....
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By: David Montero - (Branch Manager)
Aug 24, 2012
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Thanks John - I'm glad your happy with the service ...

“Me and my fiancƒÂ© had been looking for apartments in ......”

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Aug 20,2012
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Chris
By: 'Tore'
Aug 20,2012
0 people found
this helpful
Me and my fiancƒÂ© had been looking for apartments in the UK for a few weeks when we got in touch with leaders. Most agencies would want us to get down there to view the apartments, or call them back as soon as the week ...
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“Scott is wonderful. He was helpful beyond any of the ......”

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Aug 17,2012
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Scott
By: 'Lee'
Aug 17,2012
3 people found
this helpful
Scott is wonderful. He was helpful beyond any of the other agencies I had spoken to and found me the best possible tenants for my property within a matter of days. I recommend Leaders above any of the agencies I had consulted. Scott showed a ...
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“Scott was very thorough whenever I had dealings with him. ......”

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Aug 17,2012
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By: 'Paul'
Aug 17,2012
0 people found
this helpful
Scott was very thorough whenever I had dealings with him. When asked to fix any problems he dealt with them efficiently and quickly. He was very helpful and friendly at all times. 10/10...
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“Possibly the worst estate agent I have ever had the ......”

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Aug 16,2012
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By: 'RJ'
Aug 16,2012
33 people found
this helpful
Possibly the worst estate agent I have ever had the pleasure of dealing with. After 6 months of living in my property a new tenant moved in. There was so much hassle trying to sort out his references that I eventually had to do it myself ...
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“I found all of the staff at Leaders friendly, helpful ......”

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Aug 15,2012
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Rachael
By: 'JohnC'
Aug 15,2012
1 people found
this helpful
I found all of the staff at Leaders friendly, helpful and responsive. The landlady who was responsible for property maintenance was immature and did a very unprofessional job giving rise to some unpleasant issues. Leaders helped me somewhat in dealing with the landlady and these ...
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“Leaders have been managing my property for the past three ......”

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Aug 14,2012
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By: 'Jacqueline'
Aug 14,2012
0 people found
this helpful
Leaders have been managing my property for the past three years and I can honestly say after having my fingers burnt by a previous agent Leaders have been an absolute pleasure! They found an excellent tenant and any maintenance issues are dealt with promptly within ...
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“Very helpful finding me a property. Very professional and efficient...”

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Aug 13,2012
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By: 'Jessie'
Aug 13,2012
1 people found
this helpful
Very helpful finding me a property. Very professional and efficient...
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“Very professional Agents. Great property....”

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Aug 13,2012
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By: 'Virginie'
Aug 13,2012
2 people found
this helpful
Very professional Agents. Great property....
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“I had a really easy time with Leaders-- when I ......”

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Jul 31,2012
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By: 'JennyM'
Jul 31,2012
2 people found
this helpful
I had a really easy time with Leaders-- when I was looking for a property, they stayed within my price range but were flexible (the only property they showed me that was above, included all bills so it was still within my budget). They were ...
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By: David Montero - (Branch Manager)
Aug 01, 2012
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Thanks Jenny for the Kind words, you know where we are if you need anything in the future. ...

“I am an overseas Landlady and used Leaders to find ......”

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Jul 23,2012
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By: 'Annie'
Jul 23,2012
4 people found
this helpful
I am an overseas Landlady and used Leaders to find tenants and manage the property whilst I am away. I have been extremely pleased with the level of service I have received from both David Montero and Linda Harrower. Their communication has been excellent I ...
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By: David Montero - (Branch Manager)
Jul 24, 2012
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Thanks for the kind words, I am glad your happy with our service. ...

“I found Selwyn Pacheco of Leaders Forest Hill to be ......”

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Jul 18,2012
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By: 'JJones'
Jul 18,2012
11 people found
this helpful
I found Selwyn Pacheco of Leaders Forest Hill to be very professional, polite and proactive. He contacted me following my initial query through RightMove. I found his advice with regards to letting helpful and constructive. He confirmed appointemnts promptly and also contacted me to confirm ...
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By: Selwyn Pacheco
Jul 18, 2012
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Jennifer, thank you for your kind comments & was a pleasure to find a property for you :-) ...

“I am totally disguted with the level of service from ......”

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Jul 16,2012
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By: 'I'
Jul 16,2012
4 people found
this helpful
I am totally disguted with the level of service from Leaders, as a tennant. I first started renting from them 3 1/2 years ago when my wife had our first child. They were very helpful in finding us a property. However, once we had moved in, there ...
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What agent could do to change your mind?
No
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“From the moment I viewed this property roughly a year ......”

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Jul 16,2012
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By: 'Rachel'
Jul 16,2012
3 people found
this helpful
From the moment I viewed this property roughly a year ago today, until now I have found my dealings with David and the team at leaders to be consistently efficient, professional and very friendly. In a difficult renting and buying market for young people at ...
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By: David Montero - (Branch Manager)
Jul 17, 2012
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Thanks Rachel. Im glad your happy with our level of service and the property. ...

“Rubbish when it comes to moving out! We were 'asked' ......”

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Jul 13,2012
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By: 'MADS'
Jul 13,2012
4 people found
this helpful
Rubbish when it comes to moving out! We were 'asked' if we could leave a few days early, as new tenants were wanting to move in asap. Fine, we had a new place already and were just taking our time moving. We paid to have ...
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What agent could do to change your mind?
Pay some sort of attention to me
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“This agent paid close attention to what our requirements were. ......”

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Jul 10,2012
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By: 'Dr'
Jul 10,2012
8 people found
this helpful
This agent paid close attention to what our requirements were. He only contacted me about properties which exactly met our specification. He was very flexible with viewing appointments; this was very important for me as a busy medical doctor. The service was unobtrusive and responsive ...
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By: Selwyn Pacheco
Jul 10, 2012
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Judy....thank your kind comments and was a pleasure to be of help! ...

“In 1972, we began building up a Property Portfolio within the ......”

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Jul 09,2012
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Chris
By: 'SFH'
Jul 09,2012
2 people found
this helpful
In 1972, we began building up a Property Portfolio within the Portsmouth area. Excluding the 2 years that our eldest daughter managed our portfolio, we have been with several Residential Letting Agents in Portsmouth. Over a period of 40 years, some of these Agents ceased trading, others merged ...
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“The staff was professional, cooperative and transparent. The person dealing ......”

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Jul 09,2012
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By: 'Olivia'
Jul 09,2012
3 people found
this helpful
The staff was professional, cooperative and transparent. The person dealing with the property management has been the same for years and this is a plus. (During our last tenancy we changed about 8 property managers in 2,5 years!) We were called by Leaders for a feedback after ...
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“It seems wrong to only name Selwyn and Sarah on ......”

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Jul 06,2012
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By: 'Lauren'
Jul 06,2012
6 people found
this helpful
It seems wrong to only name Selwyn and Sarah on this review as actually everyone at Leaders helped in finding our lovely new flat, Kelly and David were great too. Having searched around for a while to find something and dealing with a few different ...
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By: David Montero - (Branch Manager)
Jul 06, 2012
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Hi Lauren & Ben - Thank you for your kind words and you know where we are if you need anything in the future. Thanks again. ...

“I Just wanted to thank all the staff at Leaders ......”

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Jul 04,2012
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By: 'Rashid'
Jul 04,2012
1 people found
this helpful
I Just wanted to thank all the staff at Leaders in Kingston. I've just moved into a property through them and the staff were very helpful!!...
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“My last tenants left at the end of March and ......”

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Jul 03,2012
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By: 'LondonJohn'
Jul 03,2012
2 people found
this helpful
My last tenants left at the end of March and much needed to be done to bring the property up to standard for re-letting e.g. new kitchen, redecorating etc. which was all handled excellently by variously Hardeep at Lewisham and Selwyn, David and Linda ...
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“My husband and I have recently moved in to a ......”

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Jul 02,2012
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By: 'ST'
Jul 02,2012
8 people found
this helpful
My husband and I have recently moved in to a beautiful property in Halifax Street. The initial process of viewing and carrying out references was very efficient. All my questions were answered promptly and all of the team at Leaders that we met were very ...
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“What a shower! These guys are fine when they are ......”

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Jul 02,2012
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Susan
By: 'Gary'
Jul 02,2012
5 people found
this helpful
What a shower! These guys are fine when they are making money off you, but useless, faceless and lacking any dignity or credibility when it comes to resolving problems. They simply wash their hands of things. Ms Henderson, a regional director i beieve is the ...
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What agent could do to change your mind?
Read my message,
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“Glen was extremely open and honest about the property and ......”

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Jun 30,2012
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Glen
By: 'SAL'
Jun 30,2012
0 people found
this helpful
Glen was extremely open and honest about the property and the other properties I was shown, he was always friendly and they responded fairly quickly to my requests. Despite going on a short holiday during the process I still felt that they gave me the ...
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“We are a Hungarian family who started searching for a ......”

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Jun 27,2012
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Glen
By: 'Laura'
Jun 27,2012
0 people found
this helpful
We are a Hungarian family who started searching for a property online from Hungary. We decided to ask Leaders help us in our search as we found very nice properties that they rented out on findaproperty.co.uk. Our agent (Glen Oliver) was very supportive ...
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“Well, it took them a while to show me some ......”

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Jun 27,2012
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Glen
By: 'Eleni'
Jun 27,2012
0 people found
this helpful
Well, it took them a while to show me some properties and during our second appointment even though we were supposed to do two vewings, they showed me only one. They had problems with our references even though we provided them with all necessary documents. ...
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“This is my first experience of renting and of using ......”

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Jun 27,2012
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Glen
By: 'Andrew'
Jun 27,2012
0 people found
this helpful
This is my first experience of renting and of using a letting agent. So I have no proper point of comparison. Mr Oliver was pleasant, helpful and courteous and prompt in replying to email questions at all times. As it turned out, the property that ...
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“Glen was very quick to respond when me and my ......”

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Jun 26,2012
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Glen
By: 'Emma'
Jun 26,2012
0 people found
this helpful
Glen was very quick to respond when me and my partner wanted to view a flat, and went out of his way to do so! He also offered to show us other properties as we were not local to the area and needed help. He ...
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“The service I received from Leaders, and particularly, Glen Oliver ......”

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Jun 26,2012
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Glen
By: 'Cara'
Jun 26,2012
0 people found
this helpful
The service I received from Leaders, and particularly, Glen Oliver was excellent, very friendly & professional. Glen was always helpful & answers my many questions as best he could. I would certainly recommend them to anyone looking for a property, or looking to let a property. This ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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