Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“The team at Leaders have been brilliant from the start ......”

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Sep 24,2012
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By: 'Chris'
Sep 24,2012
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The team at Leaders have been brilliant from the start of the letting process to the tenants moving in. Everything was handled in an efficient and also a friendly manner. As this is my first experience of letting a house I was pleased that I ...
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“I let my property through Leaders (previously Oaklets) for eight ......”

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Sep 23,2012
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By: 'Paul'
Sep 23,2012
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I let my property through Leaders (previously Oaklets) for eight years and I was abroad for the whole of this time. I chose them because I had previously rented one of their properties and was impressed with their service. During my letting period there were ...
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“Leaders, Western Road, have handled the fully managed letting of ......”

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Sep 23,2012
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By: 'J'
Sep 23,2012
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Leaders, Western Road, have handled the fully managed letting of my property since I purchased it in 1989. I have always found Claire and her staff extremely helpful and efficient. They seem happy and friendly and always ready to sort out any problem whether within their ...
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“Leaders is one of the best flat agencies that i've ......”

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Sep 21,2012
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By: 'Sharifa'
Sep 21,2012
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Leaders is one of the best flat agencies that i've ever dealed with as Hannah one of the staff members in leaders southsea have helped me in a lot of my problems that I've faced she would call always to check that we're fine and ...
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“Selwyn Pacheco was really fantastic from start to finish in ......”

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Sep 19,2012
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By: 'Alana'
Sep 19,2012
4 people found
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Selwyn Pacheco was really fantastic from start to finish in showing us a variety of properties. He really took the time to ask lots of questions about what we were looking for, was prompt with communications (and respected our request to use email during business ...
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“I have been dealing with Leaders for the past 10 years ......”

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Sep 19,2012
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Maureen
By: 'John'
Sep 19,2012
0 people found
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I have been dealing with Leaders for the past 10 years and have found them most accommodating; effecient and professional in all aspects of my lettings. Staff at both Reigate and Redhill are always helpful, informative and offer useful advise when needed. If I am unable ...
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“This is the first time I have written a review ......”

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Sep 19,2012
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By: 'Yvonne'
Sep 19,2012
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This is the first time I have written a review - and did so without hesitation!! It was my first experience at renting, having always owned a property. Leaders in Beckenham, especially LIzzie and Laura made it very pleasant and overall less stressful experience, whilst ...
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“I have been with Leaders at Eastbourne for over three ......”

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Sep 19,2012
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By: 'Alan'
Sep 19,2012
0 people found
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I have been with Leaders at Eastbourne for over three years now and have had excellent service throughout this period, the staff have a first class attitude to customer service, they keep me fully informed of all situations in regard to the letting and are ...
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“Lisa Cox, under the management of Sarah Benson, has been ......”

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Sep 18,2012
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By: 'Di'
Sep 18,2012
0 people found
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Lisa Cox, under the management of Sarah Benson, has been managing our letting for the last 18 months. She has handled it with efficiency and professionalism. She undertakes regular inspections, always keeps us informed and if work is required on the property finds suitable and cost ...
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By: Phillip Bishop
Dec 18, 2012
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Thank you for taking the time to provide feedback about our company and your experience , i am delighted that you found all of our staff so helpful. We are proud of the people that we employ and feedback like this helps us all to do our job even better. Phillip Bishop Residential Director - Perry Bishop and Chambers ...

“As landlords based elsewhere we found them extremely helpful in ......”

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Sep 17,2012
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By: 'Fanlight'
Sep 17,2012
0 people found
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As landlords based elsewhere we found them extremely helpful in advising which properties we were considering purchasing would make good lets, and what sort of rentals we might expect. This was invaluable in sorting the wheat from the chaff, and got us off to a ...
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“I have used Leaders for 3 years as a Landlord. I ......”

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Sep 17,2012
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By: 'Lee'
Sep 17,2012
1 people found
this helpful
I have used Leaders for 3 years as a Landlord. I have always found them easy and reliable to deal with. Their staff have always been good, helpful and prompt in any dealings I have had. They have been helpful with finding contractors and at good ...
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“Ever since they have taken over my account, I have ......”

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Sep 17,2012
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By: 'Ken'
Sep 17,2012
1 people found
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Ever since they have taken over my account, I have had excellent service from Leaders. They calways make contact if there is an issue and they have usually investigated various solutions in advance. Highly recommended!...
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“I have found all the staff at the Beckenham Branch ......”

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Sep 16,2012
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laura
By: 'Tammy'
Sep 16,2012
0 people found
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I have found all the staff at the Beckenham Branch of Leaders very friendly , kind, empathetic and professional. I felt that my concerns were really taken on board and I felt completley supported by them. In particular, Laura Massey went beyond the call of duty ...
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“Leaders took over my existing current tenancy agreement last year, ......”

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Sep 15,2012
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Kylie
By: 'Kathy'
Sep 15,2012
1 people found
this helpful
Leaders took over my existing current tenancy agreement last year, when they took over Hometrax Letting agency in Cranleigh. I therefore have no experience of their expertise in finding new tenants. However the service Leaders Agency (predominantly Kylie Bishop) has given us so far has ...
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“As an "absentee" landlord (I am at present living in ......”

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Sep 15,2012
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By: 'Norma'
Sep 15,2012
1 people found
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As an "absentee" landlord (I am at present living in Australia) I have absolute confidence in Leaders Cranleigh Branch and their care of my house. I am kept completely "in the picture" regarding any matters concerning my property, eg change of tenant, by email. If ...
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“I use several agents in Sussex and the West Country, ......”

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Sep 15,2012
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By: 'Bob'
Sep 15,2012
0 people found
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I use several agents in Sussex and the West Country, Leaders at Eastbourne have been exceptional. I have notn had a week when a property has been empty apart from decorating etc.Recently due to the need of the Landlord to carry out ugent structural ...
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“Thank god for Leaders Sutton!!! We had a terrible experience ......”

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Sep 15,2012
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By: 'Sutton'
Sep 15,2012
0 people found
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Thank god for Leaders Sutton!!! We had a terrible experience with Barnard Marcus trying to buy a house. We were left feeling disheartened and fed up. We decided to rent as we couldn't handle another buying ordeal. Then we found Leaders in Sutton. They were ...
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“I rented through the Horsham branch for six months whilst ......”

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Sep 14,2012
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By: 'HorshamTenant'
Sep 14,2012
0 people found
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I rented through the Horsham branch for six months whilst an insurance claim went through at my own home. Leaders were professional throughout the entire process from conducting references to checkout. I have particular praise for Horsham property management who dealt with minor issues promptly ...
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“Our experience with Leaders, Horsham branch, was very positive. Kathy ......”

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Sep 14,2012
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By: 'Jeff'
Sep 14,2012
0 people found
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Our experience with Leaders, Horsham branch, was very positive. Kathy Taylor was most helpful explaining how the letting process worked and once we had agreed to let the property, Leaders found us a tenant in less than a week. I have nothing but praise for ...
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“My husband and i have been tenants with Leaders in ......”

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Sep 14,2012
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By: 'Tom'
Sep 14,2012
1 people found
this helpful
My husband and i have been tenants with Leaders in Reigate for about 4 years and have just moved to a new property in North Holmwood in Dorking. We have both been very impressed with Charlie Horner who is the senior lettings agent for our property. ...
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“A very professional and complete team. Highly responsive and always ......”

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Sep 14,2012
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By: 'Jakins'
Sep 14,2012
0 people found
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A very professional and complete team. Highly responsive and always happy to assist with issues. They have a very good local knowledge and we have been able to achieve the rentals they advised on over the last 4 tenancies. We have now used them for the ...
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“1. Structured advice on suitable areas to purchase rental properties which ......”

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Sep 13,2012
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By: 'Alison'
Sep 13,2012
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1. Structured advice on suitable areas to purchase rental properties which was especially valuable when new to the area. 2. Successfully manage our properties with very little void time and achieve good rental incomes. 3. Have a team of properly vetted contractors whos work is of a good ...
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“I have just rented out my flat for the first ......”

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Sep 13,2012
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By: 'Hilary'
Sep 13,2012
1 people found
this helpful
I have just rented out my flat for the first time, and used Leaders. I found all the staff inboth Bromley and Beckenham really helpful friendly and efficient. The communication was excellent and I felt they worked really hard on my behalf to find a ...
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“Leaders have been brilliant throughout the 9 or so years that ......”

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Sep 13,2012
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By: 'Kate'
Sep 13,2012
0 people found
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Leaders have been brilliant throughout the 9 or so years that we have been renting out our house through them, fully managed. They have dealt with emgency flooding while we were abroad, and also tenants who are more demanding than other! They are a very diplomatic ...
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“We have been landlords letting through this agency branch for ......”

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Sep 13,2012
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By: 'chrisanbri'
Sep 13,2012
0 people found
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We have been landlords letting through this agency branch for over eight years. In all of our dealings we have found both Ian and Francyn (and the Team) professionally helpful in solving minor problems, should they arise, and offering pertinent advice. The level of service ...
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“I have just had one of the smoothest experiences I ......”

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Sep 13,2012
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By: 'MrDLandlord'
Sep 13,2012
0 people found
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I have just had one of the smoothest experiences I have ever had thanks to one staff member at Leaders. Sharon Dhillon from start to finish was very professional, very helpful and had my tenants moved in soothly without any hassles. Being a landlord for ...
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“Stephanie has been excellent to deal. Always very helpful with ......”

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Sep 13,2012
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By: 'P'
Sep 13,2012
1 people found
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Stephanie has been excellent to deal. Always very helpful with any queries and/or minor problems that have occured in my 2 years as a tenant. Always friendly and very communicative. Has made renting hassle free....
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“Have used Leaders (and before that LD Propert) for several ......”

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Sep 13,2012
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By: 'A'
Sep 13,2012
1 people found
this helpful
Have used Leaders (and before that LD Propert) for several years and they have always been hard working, reliable and trustworthy agents....
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“I recently let a property for the first time and ......”

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Sep 12,2012
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By: 'Craig'
Sep 12,2012
1 people found
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I recently let a property for the first time and Leaders were very helpful at every stage. Their service was friendly and professional throughout and I got the impression that they genuinely wanted to help, without any 'snootiness' I had experienced with some other local ...
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“I find Leaders most helpful and accomodating agents. Staff in ......”

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Sep 12,2012
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By: 'Jay'
Sep 12,2012
0 people found
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I find Leaders most helpful and accomodating agents. Staff in particular are always very friendly and polite. I have been with Leaders as a Landlord for the past 5 years and would recommed anyone looking for a professional, yet friendly service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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