Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Very efficient and professional service. Claire and Sam are always ......”

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Dec 19,2012
Minithumbup
By: 'Helen'
Dec 19,2012
1 people found
this helpful
Very efficient and professional service. Claire and Sam are always quick to respond to any issues with tenants, follow up on gas certificates, maintenance and any rent issues. We're very pleased with the service....
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“We have recently finished renting a property through Leaders. Throughout ......”

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Dec 18,2012
Minithumbdown
By: 'AngryTenant'
Dec 18,2012
12 people found
this helpful
We have recently finished renting a property through Leaders. Throughout the tenancy they were very slow to get repairs done which were requested, not only by ourselves, but by the landlord too. Some requests were ignored and some took over a year to repsond to, ...
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What agent could do to change your mind?
Not be crooks.
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“Claire has been most efficient in finding tenants for me. ......”

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Dec 18,2012
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By: 'Lisa'
Dec 18,2012
0 people found
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Claire has been most efficient in finding tenants for me. Their credit checks and character references have been good and we have had two families which have been most reliable and have looked after the property very well....
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“Leaders of Rustington have been a pleasure to work with. ......”

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Dec 17,2012
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By: 'Andrew'
Dec 17,2012
0 people found
this helpful
Leaders of Rustington have been a pleasure to work with. We had a problem with meeting them for them to handover the keys due to being delayed in traffic, and the office would have been closed when we arrived. They offered us an alternative, at ...
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“I have known lynn and Nigel for7/8 years they are ......”

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Dec 15,2012
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lynn
By: 'macthefirst'
Dec 15,2012
1 people found
this helpful
I have known lynn and Nigel for7/8 years they are both very good at there jobs if you need your property let out and managed i would strongly these two people. they also have a strong team behind them....
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“Phoebe at Leaders has helped me looked for rental properties ......”

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Dec 15,2012
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By: 'Hazel'
Dec 15,2012
0 people found
this helpful
Phoebe at Leaders has helped me looked for rental properties across Brighton and Hove for the last 5 years. I always go back to her when I am looking for a new rental property as I know that I will recieve the same professional service time ...
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“Always looking after the interests of landlords regarding property inspections ......”

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Dec 15,2012
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By: 'Roger'
Dec 15,2012
0 people found
this helpful
Always looking after the interests of landlords regarding property inspections and reporting. Also very much on top of any rent arrears before they become a problem. Very helpful with arranging any work that needs to be done and reviewing rentals....
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“Both Jenny and Mary were incredibly helpful throughout the entire ......”

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Dec 12,2012
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By: 'Matt'
Dec 12,2012
0 people found
this helpful
Both Jenny and Mary were incredibly helpful throughout the entire process. In particular Jenny kept us updated with progress from our first viewing of the property to the moment of collecting the keys. We had no issues whatsoever and having rented from other agents in ...
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“We have dealt with Leaders over a number of years ......”

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Dec 12,2012
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By: 'J'
Dec 12,2012
0 people found
this helpful
We have dealt with Leaders over a number of years and continue to use them, having tried others in the area without success. Staff are friendly and generally know about our rental situation. Where we have had issues we have been able to discuss these ...
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“We have always found the staff at Leaders in Osborne ......”

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Dec 12,2012
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Hannah
By: 'Anthony'
Dec 12,2012
0 people found
this helpful
We have always found the staff at Leaders in Osborne Road, Southsea to be extremely helpful, punctillious and hardworking and very efficient in finding us tennants. Our tennants have also reported back to us that they have found Leaders staff to be the same for ...
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“I write in my capacity as a landlord who has ......”

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Dec 10,2012
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By: 'D'
Dec 10,2012
0 people found
this helpful
I write in my capacity as a landlord who has used Leaders for a number of years. I have found all the team to be very helpful both on the lettings side (e.g. very quickly arranging for properties to be re-let) and on the ...
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“Lillian and all of the other staff at Leaders Gosport ......”

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Dec 09,2012
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By: 'Garrie'
Dec 09,2012
0 people found
this helpful
Lillian and all of the other staff at Leaders Gosport branch have always been very helpful as we have rented our flat through them over the past 7 years. New tenants have always been found quickly, they have checked the property regularly and cared for anything ...
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“An extremely professional and informative service, yet friendly and personal. ......”

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Dec 06,2012
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By: 'Aileen'
Dec 06,2012
0 people found
this helpful
An extremely professional and informative service, yet friendly and personal. Although I felt the referencing and admin fees were very high compared to other local agents, the service was outstanding. Every member of staff I dealt with was very friendly, and I felt reassured that ...
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“This branch of Leaders look after two apartments for us ......”

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Dec 06,2012
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Michelle
By: 'Peter'
Dec 06,2012
0 people found
this helpful
This branch of Leaders look after two apartments for us and we have always been impressed with the service. The emailed statements are always on time, the reminders are courteous and any maintenance they have arranged has always seemed cost-effective. Both Michelle and Nadine are ...
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“Julie Stewart of Leaders, Redhill, was assigned to my properties ......”

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Dec 06,2012
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Julie
By: 'Allan'
Dec 06,2012
1 people found
this helpful
Julie Stewart of Leaders, Redhill, was assigned to my properties in nearby Reigate to monitor and coordinate renters. this she did with professionalism. But most importantly, she looked after my own queries and interests in a speedy, happy and friendly manner. Never flustered or cross, ...
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“We have 4 x properties with Leaders. They are run for ......”

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Dec 05,2012
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Kirsty
By: 'Mr'
Dec 05,2012
1 people found
this helpful
We have 4 x properties with Leaders. They are run for us very efficiently with Kirsty and Katie property managing together. Any issues are promptly dealt with and as we travel frequently we know we can leave any problems with them. Sue Tiller as Manager has ...
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“I have used Leaders (formerly Oaklets) for over 20 years and ......”

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Dec 05,2012
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David
By: 'Lynne'
Dec 05,2012
1 people found
this helpful
I have used Leaders (formerly Oaklets) for over 20 years and yet again they did not disappoint. They found tenants very quickly and ensured effective communication throughout. This was especially important as I was refurbishing the property and felt very well supported by David's advice. He ...
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“I have been renting out flats through Leaders for over 10 ......”

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Dec 05,2012
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By: 'Mike'
Dec 05,2012
0 people found
this helpful
I have been renting out flats through Leaders for over 10 years. In addition to using the Hove branch I have used the branches in Brighton, Haywards Heath, Burgess Hill, Redhill and Reigate and I can say that, without exception, they have all provided an excellent ...
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“this is the first time we have let our house ......”

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Dec 04,2012
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Laura
By: 'lane'
Dec 04,2012
0 people found
this helpful
this is the first time we have let our house out and it could't have been made easier from the beginning. Laura talked us through everything we needed to know and was always happy to answer any questions we had. Our house was let out ...
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“I have been letting through Leaders for just over a ......”

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Dec 04,2012
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By: 'Adrian'
Dec 04,2012
1 people found
this helpful
I have been letting through Leaders for just over a year and a half. I did some basic 'research' (i.e. asked some friends who'd had experiencing of letting, either as landlords or tenants) and only a couple of agents were recommended to me: Leaders ...
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“I have dealt with several lettings agents over the past 8/9 ......”

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Dec 04,2012
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By: 'Adam'
Dec 04,2012
1 people found
this helpful
I have dealt with several lettings agents over the past 8/9 years and had some very unpleasant experiences which lived upto the 'money is their only concern' orientated stereotype of estate agencies, but that stereotype has been smashed out the park by the staff at Eastleigh ...
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“First contacted Leaders for advice before I had bought a ......”

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Dec 04,2012
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Emma
By: 'NEIL'
Dec 04,2012
0 people found
this helpful
First contacted Leaders for advice before I had bought a property. They are always happy to offer advice on the suitability and rental valuations of properties I was looking at. I have now used them for all 3 of my buy to lets. They seem to ...
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“My partner and I were both very happy with this ......”

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Dec 04,2012
Minithumbup
By: 'Lissy'
Dec 04,2012
8 people found
this helpful
My partner and I were both very happy with this agency. Everybody was very helpful and the agent who showed us the property was very nice (I forgot her name) She drove us to the property and we were able to have a laugh in ...
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By: Selwyn Pacheco - Lettings Consultant
Dec 04, 2012
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HI Lissy! Myself & Sarah are glad to hear your move in went well & was pleasure helping you and Andres find a perfect property! Best Regards, Selwyn Pacheco. ...

“As a tenant and when dealing with the members of ......”

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Dec 04,2012
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By: 'Rabab'
Dec 04,2012
1 people found
this helpful
As a tenant and when dealing with the members of staff of Kingston Upon Thames Leaders, I felt that some people who think that "If a job is worth doing, it is worth doing well" still exist. As a fully satisfied cosumer I am using ...
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“We use this branch of Leaders on a regular basis ......”

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Dec 04,2012
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By: 'St.'
Dec 04,2012
0 people found
this helpful
We use this branch of Leaders on a regular basis to let our properties in Lewisham. Sharon is my main point of contact and deals with the lettings from start to finish and can never do enough for us. She is very helpful and you ...
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“As a young professional moving to the area I was ......”

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Dec 04,2012
Minithumbdown
By: 'DisappointedTenant'
Dec 04,2012
3 people found
this helpful
As a young professional moving to the area I was left very dissatisfied with the level of service I received from the team at Leaders. We were cursorily shown around the apartment and much of the information we were given about the property subsequently turned ...
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By: Zoe Kimberley
Jan 09, 2013
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We're very sorry to hear that you were not satisfied with the service you received from Leaders. If you would like to contact me directly I would be more than happy to discuss your concerns & resolve outstanding issues you may have. Zoe Kimberley, Branch Manager Leaders Fleet ...

“Leaders, since we moved in our rented property in August 2013, ......”

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Dec 03,2012
Minithumbup
By: 'MarieF'
Dec 03,2012
1 people found
this helpful
Leaders, since we moved in our rented property in August 2013, have been very professional, responding to queries quickly and sending someone to fix issues quickly as well. To be honest, this is the best experience I've had with an estate agent (and I've had some ...
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“Normally I groan inwardly when asked for feedback but on ......”

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Dec 03,2012
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Sephie
By: 'Roger'
Dec 03,2012
0 people found
this helpful
Normally I groan inwardly when asked for feedback but on this occasion I have no issues whatsoever with providing it given how excellent it was. The whole experience of renting was made so easy by Sephie who I dealt with. She was both really pleasant ...
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“I have just let my property through the Walton on ......”

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Dec 03,2012
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Lauren
By: 'Fay27'
Dec 03,2012
1 people found
this helpful
I have just let my property through the Walton on Thames branch. This was the first time I have ever let my property out and found the whole experiance very easy. The team there where all very helpful and answered all my questions and found ...
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“A big WOW to leaders,Went with prospects thinking they ......”

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Dec 03,2012
Minithumbup
By: 'moffy53'
Dec 03,2012
1 people found
this helpful
A big WOW to leaders,Went with prospects thinking they were the best.......then found leaders.........what a difference!!! leaders helped me through a very difficult time,and supported me all the way,they found me brilliant tenants and are always there if i need ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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