Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“We have rented our current house for over 9 years through ......”

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Mar 28,2013
Minithumbup
By: 'Peter'
Mar 28,2013
0 people found
this helpful
We have rented our current house for over 9 years through Leaders Horsham. The house has had many improvements in response to routine inspections such as new carpets, redecoration, new boiler, new oven, a new bathroom, a new en suite plus all the usual external maintenance ...
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“Well, if I must make it longer than twenty words, ......”

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Mar 27,2013
Minithumbup
By: 'Themis'
Mar 27,2013
1 people found
this helpful
Well, if I must make it longer than twenty words, where fewer would be enough, I will say this: those agents really do a professional job, they know their trade and they adapt to the situation at hand, be it a matter of routine or ...
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“First time we have dealt with Leaders to rent out ......”

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Mar 26,2013
Minithumbup
By: 'gill'
Mar 26,2013
0 people found
this helpful
First time we have dealt with Leaders to rent out our property and how easy was that. James was very helpful in organising viewings, utilities, inventories etc. We just sat back and did nothing!! Well recommended....
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“Selwyn was very helpful and professional, assisting us with the ......”

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Mar 25,2013
Minithumbup
By: 'Tim'
Mar 25,2013
2 people found
this helpful
Selwyn was very helpful and professional, assisting us with the move at every step of the process and checking that we were fully aware of what was going on....
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“We had a really tight schedule and only a week ......”

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Mar 24,2013
Minithumbup
By: 'Mike'
Mar 24,2013
3 people found
this helpful
We had a really tight schedule and only a week find a property to let. Selwyn was professional but in a really friendly way and helpful with the paperwork, since this was our first letting in UK.We are happy with Leaders-Forest Hill because they ...
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“From the start Leaders were very professional and realistic. They ......”

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Mar 23,2013
Minithumbup
By: 'Nina'
Mar 23,2013
3 people found
this helpful
From the start Leaders were very professional and realistic. They found us tenants within a month. They were very good at satisfying our requirements with regard to the type of tenants we required. We dealt with several members of staff and found them all of ...
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“We had only a week to find a property, due ......”

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Mar 22,2013
Minithumbup
By: 'Barry'
Mar 22,2013
5 people found
this helpful
We had only a week to find a property, due to unforeseen circumstances, and Selwyn at Leaders was excellent in getting a list of prospective apartments for us to look at. We found a great place after only a day or two and are extremely ...
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“The agents did nothing to support me in reclaiming my ......”

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Mar 22,2013
Minithumbdown
By: 'Suzanna'
Mar 22,2013
6 people found
this helpful
The agents did nothing to support me in reclaiming my deposit despite having never checked the condition of the property. They have left it up to me to get my deposit from the new tenant, who has refused to pay this. Despite this non-payment of ...
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What agent could do to change your mind?
I have recently moved out of a property managed by Leaders Leeting Agency. According to my contract I was required to give one calendar month notice in writing if I wished to no longer continue with the contract. I gave them 6 weeks notice, but depite the contract naturally coming to an end (Leaders even asked me to pay ‚£60 for the new contract!) they refused to release me as my housemate wanted to stay in the property. They have also refused to return my deposit to me without having checked the condition of the property. Instead they have asked that the tenant replacing me to pay me the deposit which has not done. I phoned Leaders about this and their only solution was, "Well that's between you and the new tenant." I have therefore lost my ‚£500 deposit without any reason of justification. I strongly suggest that NO-ONE rents with this agency who are singarly unhelpful in all aspects of renting and will do anything to take your money from you. This is an appalling agency and I am digusted with the treatment they have given me.
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“I was in a postiion of needing urgent accomodation and ......”

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Mar 21,2013
Minithumbup
By: 'Mary'
Mar 21,2013
1 people found
this helpful
I was in a postiion of needing urgent accomodation and following viewings of two flats immediately upon registering with the branch, I made the choice to proceed with one of the flats. Due to the urgent nature of my requirement, the staff did all they ...
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By: Cigdem Maria Akcukur
Jan 03, 2024
View all comments (1)
Hi, I am looking for a flat to rent in Cranleigh close to my workplace. I am interested in the 1 Bedroom top floor flat in Victoria Road, Cranleigh as it is still available. Please contact me on 07466377397. Thank you. Cigdem Maria ...

“Right from first contact with James he was excellent professional ......”

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Mar 21,2013
Minithumbup
By: 'GJP'
Mar 21,2013
0 people found
this helpful
Right from first contact with James he was excellent professional and helpfull He made a point of finding the answers to any queries we had during the whole process and treated us with respect which is something that other letting agent fail to do. most ...
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“I had been looking to rent my property myself for ......”

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Mar 21,2013
Minithumbup
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William
By: 'Anton'
Mar 21,2013
1 people found
this helpful
I had been looking to rent my property myself for some time but when I came across leaders they changed mind on how agents worked!! In particular William love and Loraine Wollaston they both cam to see me at my home then gave me grate ...
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“My own experience of Leaders was less than satisfactory and ......”

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Mar 19,2013
Minithumbdown
By: 'Patrick'
Mar 19,2013
2 people found
this helpful
My own experience of Leaders was less than satisfactory and resulted in my terminating the contract to manage my property in favour of McLarens. All I can say is if you use Leaders in Dorking to manage your property, keep a very careful record of ...
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“Upon moving into my property in August 2012 I came across ......”

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Mar 18,2013
Minithumbup
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Carole
By: 'Kevin'
Mar 18,2013
0 people found
this helpful
Upon moving into my property in August 2012 I came across a number of issues with certain aspects of the apartment. When i logged a complaint I was advised to speak to Carole Wallis. When I spoke with Carole we agreed to meet and she was ...
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“The whole team at Leaders in Godalming are extremely helpful, ......”

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Mar 16,2013
Minithumbup
By: 'MB'
Mar 16,2013
2 people found
this helpful
The whole team at Leaders in Godalming are extremely helpful, friendly and very professional in their approach. As a landlord of two flats which Leaders have handled in terms of finding tenants, they listened to my request for tenants, were pro-active in their approach to ...
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“I have no issue with the actual branch when it ......”

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Mar 15,2013
Minithumbdown
By: 'Caroline'
Mar 15,2013
6 people found
this helpful
I have no issue with the actual branch when it comes to the lettings and Toni and Amy were both helpful. I did, however, find the fees to be rather excessive... £30 for a reference seems somewhat money grubbing! I have had a few issues since ...
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What agent could do to change your mind?
Do something about the fees. Charging a tenant ‚£30 if they don't show up at an appointment is fine as long as you afford them the same courtesy. increase the 'check out charge' and don't charge a separate fee for the reference. Get back to people with a holding reply so people know that you aren't just ignoring them. Maybe just be a bit more considerate towards the tenants as well as the landlords.
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“We constantly had trouble with our older rented property and ......”

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Mar 15,2013
Minithumbup
By: 'Renter'
Mar 15,2013
0 people found
this helpful
We constantly had trouble with our older rented property and the staff at Leaders were quick, courteous and friendly. They mediated the issues with ease and empathised with our situation. We would highly recommend them after the experience we have had in dealing with them ...
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“I have used Leaders as letting agents for a property ......”

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Mar 13,2013
Minithumbup
By: 'John'
Mar 13,2013
0 people found
this helpful
I have used Leaders as letting agents for a property in Waterlooville for the past four years and the service I have received has been highly professional, prompt and courteous at all times. Jill Waller has kept me constantly appraised of all matters relating to ...
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“Very professional and proactive. The staff are friendly and personable ......”

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Mar 11,2013
Minithumbup
By: 'Landlord'
Mar 11,2013
2 people found
this helpful
Very professional and proactive. The staff are friendly and personable and constantly kept me updated throughout the process. The paperwork was dealt with promptly and professionally. The staff were always contactable during business hours and dealt with requests quickly. In addition, the tenant told me ...
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“When you dealing with Leaders, you have read very carefully ......”

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Mar 11,2013
Minithumbdown
By: 'poohi'
Mar 11,2013
29 people found
this helpful
When you dealing with Leaders, you have read very carefully the small letters in your contract ! You will be charged for a reference when you want it to move out ! They will charge 25£ per person ! Also you wil be charged for any overpaid money ! I ...
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“When I let Carole know that I had been transferred ......”

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Mar 10,2013
Minithumbup
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Carole
By: 'Ravi'
Mar 10,2013
0 people found
this helpful
When I let Carole know that I had been transferred to Singapore, she went the extra mile to arrange handover, final inspection, liaison with the cleaners I appointed etc., etc., and made sure everything was attended to. I received very regular updates and every query ...
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“Leaders have been a disgrace and should not be allowed ......”

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Mar 09,2013
Minithumbdown
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Kylie
By: 'Matthew'
Mar 09,2013
2 people found
this helpful
Leaders have been a disgrace and should not be allowed to practice. The Cranleigh office manager Kylie Bishop is rude , incompetent and lazy. They act with sole interest of representing the landlord....
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What agent could do to change your mind?
Work in a professional manner
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“I am extreemly happy with the service i have recieved ......”

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Mar 06,2013
Minithumbup
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dan
By: 'Dawn'
Mar 06,2013
1 people found
this helpful
I am extreemly happy with the service i have recieved from the leaders ( Fareham Branch) . I would like to mention especially Dan Evans for particularly excellent service , nothing was too much trouble! And Sue for arranging an extra service on my moving in day that ...
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“Friendly, professional and efficient service. Leaders found us the perfect ......”

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Mar 04,2013
Minithumbup
By: 'Helen'
Mar 04,2013
0 people found
this helpful
Friendly, professional and efficient service. Leaders found us the perfect tenants in less than a week at a very fair rent. They were extremely thorough and gave us some very useful advice. We would not hesitate in recommending them to both tenants and landlords....
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“I was new to letting properties and Selwyn explained the ......”

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Mar 03,2013
Minithumbup
By: 'Vikki'
Mar 03,2013
5 people found
this helpful
I was new to letting properties and Selwyn explained the process patiently throughout. The staff at the branch were always available to answer queries and arrange further viewings leading up to the signing of the lease. On the day of signing Selwyn again explained everything ...
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“We have been tenants with Leaders for around a year ......”

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Feb 27,2013
Minithumbup
By: 'Kalenchloe'
Feb 27,2013
0 people found
this helpful
We have been tenants with Leaders for around a year and have always been very impressed with their professional, courteous and friendly service. Arranging viewings was straightforward and Leaders were happy to operate around work commitments so such were at times that suited us. Signing ...
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“we were dealing with leaders (Selwyn) in January.we found ......”

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Feb 23,2013
Minithumbup
By: 'tomasz'
Feb 23,2013
3 people found
this helpful
we were dealing with leaders (Selwyn) in January. we found them very friendly and helpful. Given some bad experiences with other estate agents, we would definitely recommend Leaders Forest Hill Ania&Tomasz...
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“I have been renting from leaders for the past year ......”

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Feb 21,2013
Minithumbup
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Julie
By: 'Richard'
Feb 21,2013
1 people found
this helpful
I have been renting from leaders for the past year and the staff could not have been more helpful. All issues have been dealt with immediately by our property manager Julie Stewart and I would recommend them whole heartedly....
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“We had a very good experience when letting a flat ......”

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Feb 21,2013
Minithumbup
By: 'Emelie'
Feb 21,2013
6 people found
this helpful
We had a very good experience when letting a flat through Leaders in Forest Hill. Selwyn is great and we had all the help we needed....
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“On the first visit to the property micheal was very ......”

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Feb 21,2013
Minithumbup
By: 'Freya'
Feb 21,2013
0 people found
this helpful
On the first visit to the property micheal was very helpful and professional and managed to answer all my questions and concerns I had about renting the property. He looked after myself and my partner very well through out the process and was always avaialbe ...
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“Selwyn and the team at Leaders in Forest Hill worked ......”

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Feb 20,2013
Minithumbup
By: 'Phil'
Feb 20,2013
6 people found
this helpful
Selwyn and the team at Leaders in Forest Hill worked hard to keep myself and my wife up to date with all information. They quickly responded to all of our enquiries and enabled us to have a quick and problem free move. Would recommend....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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