Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Initially I wasn't overtly impressed with Leaders during the signing ......”

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Apr 26,2013
Minithumbup
By: 'k'
Apr 26,2013
1 people found
this helpful
Initially I wasn't overtly impressed with Leaders during the signing up process. Felt that perhaps more guidance and explanation could have been given. The contract process wasn't particularly smooth. But this could be largely down to this being my first renting experience (i.e. inexperience). ...
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“we have found this office very easy to get on ......”

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Apr 25,2013
Minithumbup
By: 'Alan'
Apr 25,2013
0 people found
this helpful
we have found this office very easy to get on with and always helpfull with any problems that we had to deal in the past...
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“We had a lot of help with the re-letting of ......”

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Apr 24,2013
Minithumbup
By: 'Hardworkers'
Apr 24,2013
0 people found
this helpful
We had a lot of help with the re-letting of our property. We received advice, and constant helpful communication. The attitude was always very polite, bright and positive. Thanks!...
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“Leaders at Forest Hill provided an excellent service - helpful, ......”

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Apr 23,2013
Minithumbup
By: 'Laura'
Apr 23,2013
9 people found
this helpful
Leaders at Forest Hill provided an excellent service - helpful, friendly and trustworthy, without being pushy. Their advice and support has been great. I can recommend other tenants to this estate agent, in particular this branch....
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By: Selwyn Pacheco - Lettings Consultant
Apr 23, 2013
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Hi Laura! Thanks for your great feedback and was a pleasure to help you find you & Phillip a property to rent in Forest Hill. Look forward to you both being tecnically neighbours :-) ...

“we could not have ask anymore from melanie than what ......”

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Apr 23,2013
Minithumbup
By: 'kevin'
Apr 23,2013
0 people found
this helpful
we could not have ask anymore from melanie than what she sorted out for us regarding the finnancial side of things.if it wasn,t for her help and understanding we would not have been able to move in.on signing on day she explained ...
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“Looked at a property with Gareth which I wasn't quick ......”

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Apr 23,2013
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Gareth
By: 'Peter'
Apr 23,2013
1 people found
this helpful
Looked at a property with Gareth which I wasn't quick enough to put deposit down on. He phoned me couple of weeks later with details of a property that was just coming up to let, was able to be first to view it & able to ...
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“We contacted Leaders on a Friday and explained to them ......”

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Apr 23,2013
Minithumbup
By: 'Happy'
Apr 23,2013
0 people found
this helpful
We contacted Leaders on a Friday and explained to them what we were looking for. On the Saturday we had our first viewing and found exactly what we wanted. All the staff we spoke to at Leaders were very helpful especially Debbie and Zoe. Very ...
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“Rang them enquiring about a couple of flats they had ......”

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Apr 22,2013
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Helen
By: 'Leaders'
Apr 22,2013
4 people found
this helpful
Rang them enquiring about a couple of flats they had listed available to rent; spoke to Helen who was ok but rude saying I sounded young and implied I couldn't afford certain flats based on my voice which is disgraceful. I'm in my mid 20s ...
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By: Sean Hulbert
Jul 05, 2013
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Dear Sir/ Madam I am sorry that you feel you have not enjoyed an experience which meets our usual exceptionally high standards. You will see from the site rankings that our office here in Kingston currently ranks in the top 10% of agencies nationwide and we have a positive rating of 4.45 out of 5. We currently have the highest number of positive reviews than any other agent trading in Kingston-upon-Thames and we are immensely proud of the reputation we have earned and the standards of service w ...

“Plumber sent to mend toilet seat/ Gutters cleaned out to ......”

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Apr 22,2013
Minithumbup
By: 'Kylie'
Apr 22,2013
0 people found
this helpful
Plumber sent to mend toilet seat/ Gutters cleaned out to allow rain water to drain/ arranged for pest control a crows nest to be removed. Arranged for plumber to flush central heating system....
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“I have been a Tenant with Leaders & was Dealing with ......”

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Apr 18,2013
Minithumbup
By: 'Danny'
Apr 18,2013
0 people found
this helpful
I have been a Tenant with Leaders & was Dealing with a Property Manager called Jill, She was very Professional & Helped me with my Tenancy issues - She had an easy calm & caring way with which she handled any problem that arose. i will be leasing ...
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“Disugusted with them have been lied to, left with 3k ......”

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Apr 16,2013
Minithumbdown
By: 'Reza'
Apr 16,2013
2 people found
this helpful
Disugusted with them have been lied to, left with 3k repairs £2k unpaid rent andfully managed they did no inspections! They completed no inspections, the tenants damaged our property for £2.5k and had unpaid , rent , Leaders were fully managing the property and i later found ...
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What agent could do to change your mind?
They completed no inspections, the tenants damaged our property for ‚£2.5k and had unpaid , rent , Leaders were fully managing the property and i later found out that they had completed no inspections, in the livingroom the wall was being used as a dart board! , leaders told me that the clinets had lost there ley and they had given them there only set, even though leaders had charged me money to get a new set of keys so they had one spare, they did not tell me that they were not making inspections, one of the staff told me the flay has been checked and only needed cleaning two week later they said it needed ‚£1.6k of reapirs excluding unpaid rent of ‚£900, they spent the deposit on repairs and tried to keep the balance themselves, they charged ‚£300 for cleaning ‚£100 to take rubish out left by cleaners , this is the second time it has happened to me with leaders, I have had to call them so many times to deal with them, often they told me they would call back and never did, they dont care about the landlord and take there money and do nothing, i have to now pay them a finders fee to hopefully wash my hands of them, it has been very stress full dealing with them i had it fully managed so i would not have to be in this position, i have lost in total about ‚£3k in damangte and repairs and ‚£2k in unpaid rental which i now have to go to small claims, i will also be taking leaders to small claims as they have not honesred there contact and not completed inspections, they have lied to us and i am disgusted by them
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“The staff at Leaders were very helpful and efficient securing ......”

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Apr 16,2013
Minithumbup
By: 'Maggie'
Apr 16,2013
3 people found
this helpful
The staff at Leaders were very helpful and efficient securing me a tenant fitting my requirements quickly and for a mutually acceptable fee....
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“Leaders find tenants and collect the rent on our properties ......”

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Apr 14,2013
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Sarah
By: 'Mike'
Apr 14,2013
1 people found
this helpful
Leaders find tenants and collect the rent on our properties and we do the property maintenance. We have been very satisfied with their overall performance. However, there have been times when we have not been available to take care of repairs at the flats and ...
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“Throughout our tenancy Emily has been most helpful, efficient, diplomatic ......”

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Apr 12,2013
Minithumbup
By: 'Katya'
Apr 12,2013
1 people found
this helpful
Throughout our tenancy Emily has been most helpful, efficient, diplomatic and approachable; always with a smile on her face and a positive attitude - a pleasure to deal with!...
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“I contacted leaders as they were agents whose business was ......”

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Apr 12,2013
Minithumbup
By: 'Robert'
Apr 12,2013
1 people found
this helpful
I contacted leaders as they were agents whose business was concerned with solely letting properties in the area. I spoke with two professionals at the Gosport branch who were extremely pleasant and knew the market well. Photographs were taken swiftly of the property and placed ...
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“We have just started using Leaders to manage the letting ......”

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Apr 11,2013
Minithumbup
By: 'Al'
Apr 11,2013
0 people found
this helpful
We have just started using Leaders to manage the letting of our property. They have been excellent and an enormous improvement over other agents we have had dealings with. There level of communication is excellent, with often immediate responses to emails, they found us a ...
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“Have been living in a Leaders property since August and ......”

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Apr 11,2013
Minithumbdown
By: 'ecb1234'
Apr 11,2013
0 people found
this helpful
Have been living in a Leaders property since August and have had nothing but problems. Our boiler was leaking gas for 5 months before anything was taken seriously. Every single time we have to ring a member of staff to discuss any issues, they have taken ...
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“I have absolutely no hesitation in recommending the excellent services ......”

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Apr 10,2013
Minithumbup
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Becky
By: 'Jo.'
Apr 10,2013
0 people found
this helpful
I have absolutely no hesitation in recommending the excellent services of Leaders Property Agents in Dorking High Street. Becky, Charlie and the whole team are friendly, professional and courteous at all times. I have first hand experience, from making initial enquires, viewing a property, signing ...
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“I recently rented my property using Leaders Hove. I met ......”

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Apr 09,2013
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lynn
By: 'Marie'
Apr 09,2013
1 people found
this helpful
I recently rented my property using Leaders Hove. I met with 3 different agents from different agencies on the same day and was not only looking to get the highest rent but wanted to feel confident with who I placed my property with. Having met Lynn ...
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“I cannot speak highly enough of the service provided by ......”

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Apr 09,2013
Minithumbup
By: 'Dave'
Apr 09,2013
0 people found
this helpful
I cannot speak highly enough of the service provided by leaders in Chichester. James was a delight to deal with, making every single step of the lettings process almost effortless. Everything has been taken care of and we've been set up with everything we could ...
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“Kristabele shown me round Flats in gosport which i was ......”

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Apr 08,2013
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Kristabele
By: 'gareth'
Apr 08,2013
1 people found
this helpful
Kristabele shown me round Flats in gosport which i was looking at renting and was very helpful and nice to deal with. The renting of the flat was quick easy and was all done very fast. Thanks...
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“All the Leaders staff were very friendly & professional. On the ......”

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Apr 08,2013
Minithumbup
By: 'Paul'
Apr 08,2013
1 people found
this helpful
All the Leaders staff were very friendly & professional. On the occassions that I have needed help or ask a question they are always happy to help....
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“I've used Leaders for the last 5 or so years and ......”

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Apr 08,2013
Minithumbup
By: 'Martin'
Apr 08,2013
0 people found
this helpful
I've used Leaders for the last 5 or so years and find them overall very good compared to other agents I have used. The money is always in on time with no chasing from my end, eay to get hold of and they are very good ...
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“Having no previous experience of letting, we have found Amie ......”

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Apr 08,2013
Minithumbup
By: 'S'
Apr 08,2013
0 people found
this helpful
Having no previous experience of letting, we have found Amie and the rest of the team to be incredibly helpful and supportive. For us Letting was not as straight forward as we anticipated, so we found the guidance and expertise of the Leaders team invaluable....
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“We have been using Leaders for in excess of thirteen ......”

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Apr 05,2013
Minithumbup
By: 'Paul'
Apr 05,2013
0 people found
this helpful
We have been using Leaders for in excess of thirteen years in the Horsham area and they have consistently performed very well letting our properties quickly to quality tenants. We use them on a full management scenario and they deal with any tenant related issues ...
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“The team at Forest Hill branch are very professional. I ......”

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Apr 04,2013
Minithumbup
By: 'Linda'
Apr 04,2013
4 people found
this helpful
The team at Forest Hill branch are very professional. I had only 1 week to find a flat and when I approached them with my query they were friendly and accommodating. The process was painless and easy. I felt that they actually cared about me as ...
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“Gareth was very helpful throughout the process of securing and ......”

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Apr 04,2013
Minithumbup
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Gareth
By: 'B.'
Apr 04,2013
1 people found
this helpful
Gareth was very helpful throughout the process of securing and moving into the property, which itself was far superior to similarly priced properties offered by other agents. I expressed a desire to move in quite hastily and Leaders clearly made every effort to accommodate this, ...
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“Since appointing Leaders Guildford to let and collect rent from ......”

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Apr 04,2013
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Stephen
By: 'Hampton'
Apr 04,2013
2 people found
this helpful
Since appointing Leaders Guildford to let and collect rent from our properties, we have enjoyed prompt and efficient service. The administration staff are doing a great job and the letting department has been particularly efficient attending to re-lets and often with a proposal to increase ...
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“Specially as I am a foreign, I had a lot ......”

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Apr 02,2013
Minithumbup
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Karen
By: 'John'
Apr 02,2013
0 people found
this helpful
Specially as I am a foreign, I had a lot of questions about rental and Karen Arkell was very helpfull and explained all my doubts patiently in a way I could understand....
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“I used Oaklets in Forest Hill, which was taken over ......”

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Mar 30,2013
Minithumbup
By: 'Tim'
Mar 30,2013
4 people found
this helpful
I used Oaklets in Forest Hill, which was taken over by Leaders. Last year I felt that my property needed refubishment, and Linda was very helpful with advice as to what was necessary to renew and what was not. The refurbishment of course took far ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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