Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“We found a property with Leaders back in April 2011 in ......”

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Jul 01,2013
Minithumbdown
By: '123456'
Jul 01,2013
1 people found
this helpful
We found a property with Leaders back in April 2011 in Hook and Debbie was very helpful when we viewed the property and decided to let it. We moved in in late April and the Flat was disgustingly dirty and was not professionally cleaned a it ...
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What agent could do to change your mind?
Dealt with te problems we faced in the property.
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“We have been renting through Leaders in Haywards Heath for ......”

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Jun 28,2013
Minithumbdown
By: 'localandproud'
Jun 28,2013
3 people found
this helpful
We have been renting through Leaders in Haywards Heath for the past 2 years and have had nothing but a bad experience of them - thankfully our property was managed by our awesome landlord and not by Leaders. We have experienced everything from lost paperwork with ...
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By: Neil Simmons
Nov 06, 2013
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Hi, My name is Neil Simmons I am the lettings manager at the Haywards Heath office. I am sorry you feel you have had nothing but a bad experience during your time as a Leaders tenant. I would be interested to find out some more about the issues you have experienced especially if you are still a tenant of ours. Did you make any official complaint to the office so that we could have dealt with the problems you had? Our fees are all up front and on our website for transparency, an information s ...

“My experience was very good overall with is branch and ......”

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Jun 27,2013
Minithumbup
By: 'APS'
Jun 27,2013
0 people found
this helpful
My experience was very good overall with is branch and all the staff I had contact with. Everything was performed efficiently and on time. I didn't have to chase anything. The best thing was that I didn't need to go into the office (it was ...
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“This is the best estate agency we have dealt with ......”

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Jun 26,2013
Minithumbup
By: 'Gwen'
Jun 26,2013
2 people found
this helpful
This is the best estate agency we have dealt with in London (and trust us, we have dealt with many). They were very organised, friendly and helpful from the beginning. Once our offer was accepted, the process was very simple and straight forward. We are ...
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By: David Montero - (Branch Manager)
Jul 10, 2013
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Thanks Gwen, Im glad you both are happy! You have a stunning property, congrats & enjoy! ...

“When it comes to find a place and pay the ......”

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Jun 25,2013
Minithumbup
By: 'Make'
Jun 25,2013
3 people found
this helpful
When it comes to find a place and pay the fees is all good and fast. Disappointment comes when moving out of the property, first of all when I moved in I did not receive an inventory report and since there were few things not ...
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“Becky, Charlie (and the rest of the team from time ......”

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Jun 20,2013
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Becky
By: 'Helen'
Jun 20,2013
0 people found
this helpful
Becky, Charlie (and the rest of the team from time to time) were thoroughly professional, effective and supportive in taking me through the process of letting my flat for the first time. It required a lot of patience on their part which they displayed without ...
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“Honestly... I can't believe how such an awful company can ......”

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Jun 17,2013
Minithumbdown
By: 'whatdoesntkillyoumakesyoustronger'
Jun 17,2013
38 people found
this helpful
Honestly... I can't believe how such an awful company can exist, and how they can be allowed to let out such horrific properties to people. When me and my boyfriend had moved into our flat last year in dec we had no idea what we ...
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What agent could do to change your mind?
I know it's every company's objective to make money. But this is an inhuman way of treating people. It should be against the law to let out such awfully equipped properties, you're potentially ruining people's lives.
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“Lovely when moving in, real fight to get deposit back ......”

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Jun 11,2013
Minithumbdown
By: 'trh'
Jun 11,2013
4 people found
this helpful
Lovely when moving in, real fight to get deposit back when moving out . They claimed the property had a professional clean prior to our move-in date, so proposed withholding about £200 of our deposit for similar on check-out. However we had taken photos of the property (...
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“I transferred the job of finding a tenant to leaders ......”

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Jun 10,2013
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James
By: 'Dr'
Jun 10,2013
1 people found
this helpful
I transferred the job of finding a tenant to leaders after unsuccessfully using another agent for 6 weeks. Leaders found a suitable tenant within 4 days. Communications with me were good throughout the tenant vetting process....
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“Leaders are extremely professional and have provided me with a ......”

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Jun 06,2013
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By: 'Alice'
Jun 06,2013
2 people found
this helpful
Leaders are extremely professional and have provided me with a good level of service when letting out my property, I would recommend them as a trustworthy agent....
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By: David Montero - (Branch Manager)
Jun 06, 2013
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Thanks for the kind words Alice. ...

“I have used Leaders for many years now and have ......”

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Jun 05,2013
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By: 'Jeanette'
Jun 05,2013
3 people found
this helpful
I have used Leaders for many years now and have always found them to be very professional in their approach to both landlords and tenants, I found Jenny Holland to be very helpful and professional and would highly recommend this Letting Agent to anyone....
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By: David Montero - (Branch Manager)
Jun 06, 2013
View all comments (1)
Thanks Jeanette, Glad you are happy with our services. ...

“Our overall experience with leaders was quite bad.On the ......”

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Jun 05,2013
Minithumbdown
By: 'SS'
Jun 05,2013
5 people found
this helpful
Our overall experience with leaders was quite bad. On the first day of move in, it turned out we didn't have a bed while our property was listed as fully furnished! I had to sleep on the floor for two nights. But it was sorted ...
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“Having been a tenant with Leaders for 3 years, I can ......”

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Jun 04,2013
Minithumbup
By: 'hannah88'
Jun 04,2013
0 people found
this helpful
Having been a tenant with Leaders for 3 years, I can say that both the moving in and the moving out process was made as easy as possible by members of staff, who would always reply to any queries I had promptly and politely....
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“The first interactions I had with Leaders were brilliant and ......”

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Jun 01,2013
Minithumbdown
By: 'Kregen'
Jun 01,2013
8 people found
this helpful
The first interactions I had with Leaders were brilliant and let me think that this was a renting agency I could trust. The agents working in the letting department were actually very nice and professional ; Adam Hills took the time to answer all my questions ...
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What agent could do to change your mind?
A bit of integrity would make them better
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By: Leadersshmeeders
Jan 01, 2014
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I worked for Leaders and was actively encouraged not to help tenants whilst always ensuring landlords costs were kept as low as possible. It was always made clear by the manager that the landlord was the client and therefore called the shots. During my short time working at Leaders I was so disgusted with the staff attitude and culture that existed there I resigned without notice. Landlords that used to ignore and abuse their tenants right to live in a safe comfortable home now hide beh ...

“We have just rented a flat through Leaders in Forest ......”

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May 27,2013
Minithumbup
By: 'Laura'
May 27,2013
3 people found
this helpful
We have just rented a flat through Leaders in Forest Hill and have nothing but good things to say about them. We worked with Selwyn who was approachable, friendly and professional. The process has been smooth and easy and it's been a real eye opener ...
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“I instructed Leaders to find a tenant for my flat ......”

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May 24,2013
Minithumbup
By: 'Peter'
May 24,2013
0 people found
this helpful
I instructed Leaders to find a tenant for my flat in Surbiton. I found Amy Claydon and her team to be helpful and responsive; it was clear from the beginning that Leaders "know their market", and they provided me with a thoroughly professional service. Leaders ...
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“From the initial contact with Leaders we found all staff ......”

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May 22,2013
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By: 'Genevieve'
May 22,2013
1 people found
this helpful
From the initial contact with Leaders we found all staff members very helpful and efficient, in particular Kristabele and Kym, from the first viewing of the property to the ultimate signing of the tenancy agreement. They were informative on all aspects and we would certainly ...
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“I am a landlord and after meeting a number of ......”

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May 20,2013
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Toni
By: 'Elka'
May 20,2013
3 people found
this helpful
I am a landlord and after meeting a number of agents I decided to put my property in Leader's hands. I did not regret this decision. From the first, they were professional and proactive. They gave me excellent advice and within a short time the ...
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“Jenny Holland and I have a strong business relationship and ......”

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May 18,2013
Minithumbup
By: 'T'
May 18,2013
3 people found
this helpful
Jenny Holland and I have a strong business relationship and I would recommend her to any prospective landlord. She is knowledgeable and helpful. She recently joined Leaders and from there, I also got to know David Montero, the Forrest Hill branch manager. I have been ...
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By: David Montero - (Branch Manager)
May 28, 2013
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Hi T Thanks for the review, I'm glad your happy with our service. ...

“We have used Leaders in Eastleigh for about nine years. ......”

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May 17,2013
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Ellie
By: 'Carolyn'
May 17,2013
0 people found
this helpful
We have used Leaders in Eastleigh for about nine years. Ellie throughout that time has been our main contact although other team members have helped also. Their friendly yet business like approach has made it easy for us to deal with them. From advice to ...
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“I had a dispute with the property management company (i.......”

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May 16,2013
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Ms
By: 'Jon'
May 16,2013
1 people found
this helpful
I had a dispute with the property management company (i.e. who managed the building). They wanted to charge me for a site visit that they said was unnecessary, but which the letting agent had already dealt with. Ms Armour at Leaders spent a lot ...
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“I have been renting through Leaders (formerly Curtis Haines) for 5 ......”

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May 14,2013
Minithumbdown
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Julie
By: 'underthesea11'
May 14,2013
6 people found
this helpful
I have been renting through Leaders (formerly Curtis Haines) for 5 years. In that time, I was never able to speak directly to anyone about any maintenance issues I had. Emails went unanswered, staff were rude, I was forever being given misleading information ie. "we will ...
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What agent could do to change your mind?
I never received any sort of service from Leaders whatsoever. If they wanted to change my mind about them, then they should have provided me with at least a proper service as a tenant. Disrepair issues went un-resolved, I was never able to speak to anyone, emails were completely ignored and the staff lied on numerous occassions. I am also still awaiting the return of my deposit, so technically they are witholding money from me too.
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“I would like to recommend Leaders Southampton for the professional ......”

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May 14,2013
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Amelia
By: 'John'
May 14,2013
1 people found
this helpful
I would like to recommend Leaders Southampton for the professional manner in which they manage my property. I'm delighted with the prompt service and excellent communiction when resolving problems. In particular I'd like to thank Ms Amelia Foyle for resolving a difficult tennancy problem and ...
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“My experience of using Leaders in Eastleigh could not have ......”

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May 13,2013
Minithumbup
By: 'Bob'
May 13,2013
0 people found
this helpful
My experience of using Leaders in Eastleigh could not have been better. We were moving to the area for work relocation and had limited time to find a place to rent. Della took us under her wing and and made sure every step of the ...
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“Hi, I recently moved out of the property managed by ......”

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May 08,2013
Minithumbdown
By: 'dk'
May 08,2013
2 people found
this helpful
Hi, I recently moved out of the property managed by Leaders branch in Fleet. My complaint is about poor property management service provided by one of the staff there. I contacted her on 24 September 2012 regarding the Licence to Occupy for my partner that moved in ...
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“The whole team at leaders (Selwyn in particular) were extremely ......”

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Apr 30,2013
Minithumbup
By: 'Tom'
Apr 30,2013
10 people found
this helpful
The whole team at leaders (Selwyn in particular) were extremely helpful when we moved to forest hill. They made everything very easy for us....
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“Staggeringly disdainful of tenants; even if you are renting a £1500 ......”

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Apr 30,2013
Minithumbdown
By: 'Tinkerbell'
Apr 30,2013
6 people found
this helpful
Staggeringly disdainful of tenants; even if you are renting a £1500 pcm house they treat you with an attitude of "you should think yourself lucky we let you rent through us" and a permanent faint air of rebuke towards tenants. A punitive approach, from a company ...
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“Leaders look after 4 of my properties in Southampton and Otterbourne . ......”

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Apr 30,2013
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Andrea
By: 'Bruce'
Apr 30,2013
0 people found
this helpful
Leaders look after 4 of my properties in Southampton and Otterbourne . If there are any matters arising from either tenants or myself, Andera is always happy to deal with them in a very proffesional manner. I would highly reccomend Leaders....
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“From the very beginning I found Leaders and the staff ......”

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Apr 29,2013
Minithumbup
By: 'Paul'
Apr 29,2013
0 people found
this helpful
From the very beginning I found Leaders and the staff there very friendly and professional. Nothing seemed too much trouble and they were flexible to my hectic work life...
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“When we decided to rent our property we used Leaders ......”

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Apr 26,2013
Minithumbup
By: 'Mrs'
Apr 26,2013
0 people found
this helpful
When we decided to rent our property we used Leaders at Waterloovile branch as they were recommended to us from a friend. We are pleased we took his advice as over the 3 years we have been with Leader renting out our property we have never ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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