Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Leaders have been managing our four properties for the last ......”

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Feb 11,2014
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Laura
By: 'Katie'
Feb 11,2014
0 people found
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Leaders have been managing our four properties for the last ten years and have always been very helpful and professional. They are always able to sort out any problems that arise, whether they are large or small and give helpful advice....
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“From my initial visit into the branch to discuss the ......”

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Feb 11,2014
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Peter
By: 'Peter'
Feb 11,2014
2 people found
this helpful
From my initial visit into the branch to discuss the letting of my newly refurbished property the service was excellent. The service was efficient and professional and my property was let in a very short space of time. The property details were well written and ...
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“Lovely, friendly staff who made the whole procedure feel very ......”

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Feb 10,2014
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By: '5202od'
Feb 10,2014
0 people found
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Lovely, friendly staff who made the whole procedure feel very straightforward and fuss-free. Dealt with each aspect of the process efficiently....
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“The team at Leaders,Haywards Heath, were excellent in my ......”

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Feb 10,2014
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By: 'lmn'
Feb 10,2014
0 people found
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The team at Leaders,Haywards Heath, were excellent in my search for a new home - they really listened to what I needed and what was important to me, they were helpful and professional, and they replied extremely promptly to all communication. All admin was ...
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“Very helpful from the start. Carly worked very hard to ......”

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Feb 07,2014
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Carly
By: 'Sylvie'
Feb 07,2014
0 people found
this helpful
Very helpful from the start. Carly worked very hard to find a property for us that met our needs. Everytime I have phoned/visited the office every member of staff I have dealt with has been helpful and replies quickly. I would recommend Leaders to ...
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“I am currently disputing the charges being requested following a ......”

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Feb 07,2014
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By: 'Shinto'
Feb 07,2014
2 people found
this helpful
I am currently disputing the charges being requested following a rental with Leaders Gosport. When I went to first view the property I rented through Leaders it was agreed and stated that the dƒÂ©cor was in poor condition (along with the carpets) and that ...
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“We were pleased with the service we received from leaders ......”

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Feb 07,2014
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Karen
By: 'Jo'
Feb 07,2014
0 people found
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We were pleased with the service we received from leaders Gosport during our time as tenants. Karen Boorn from the property management team provided a prompt and efficient service. SHe dealt with all our queries quickly. Whenever we needed work done to the property she ...
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“I have rented my property with Leaders Fareham for 9 years, ......”

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Feb 07,2014
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By: 'CFerguson'
Feb 07,2014
0 people found
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I have rented my property with Leaders Fareham for 9 years, they have never given me any reason to question if I should consider using another agent. I have rented other properties out of the Fareham area with other Agents who do not come close to ...
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By: Catherine Ferguson
Nov 24, 2020
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I'm afraid since writing this review in 2014, my experience with Leaders has made a rapid decline. ...

“I am delighted with the service I receive from Leaders. ......”

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Feb 07,2014
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By: 'Rob'
Feb 07,2014
0 people found
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I am delighted with the service I receive from Leaders. I live away from the rental property they manage so it is important to have trust and confidence in the rental agent and Leaders have proved to be extremely professional and prepared to go the ...
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“I have been most favourably impressed by the service provided ......”

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Feb 07,2014
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Hannah
By: 'Dr.'
Feb 07,2014
0 people found
this helpful
I have been most favourably impressed by the service provided by Leaders, Southsea. I was given excellent advice by Hannah, the team member dealing with my property, and a tenant was quickly found. I would not hesitate to recommend this agency....
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“Right from the viewing all the way through to us ......”

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Feb 06,2014
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By: 'Jo'
Feb 06,2014
7 people found
this helpful
Right from the viewing all the way through to us moving in, Selwyn was absolutely fantastic. Always very honest in the answers he gave to our questions and extremely efficient in everything he did. We just moved to London from Reading and I must say ...
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“Leaders stepped up to the plate when my previous agent ......”

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Feb 06,2014
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James
By: 'Z'
Feb 06,2014
0 people found
this helpful
Leaders stepped up to the plate when my previous agent failed to let my property for three months. James was very professional, his advice was just what i needed and the resulting actions and strategy that ultimately was the driver for property being let within ...
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“We have been Landlords for over 10 years and Leaders Gosport ......”

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Feb 05,2014
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By: 'J'
Feb 05,2014
0 people found
this helpful
We have been Landlords for over 10 years and Leaders Gosport were very helpful in the early days offering expert advice and guidance. We have a number of properties now and Leaders manage them all for us. They are always helpful, polite and trustworthy. From finding ...
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“My Partner and I first moved in together in July ......”

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Feb 05,2014
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Helen
By: 'Chelsea'
Feb 05,2014
1 people found
this helpful
My Partner and I first moved in together in July last Year, when we were first looking we were quite nervous as this was our first time looking at flats and was not to sure as to what we should be looking out for, Helen ...
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“Great value service, quick response on all queries giving the ......”

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Feb 05,2014
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Karen
By: 'Sue'
Feb 05,2014
1 people found
this helpful
Great value service, quick response on all queries giving the support you need Karen especially provides me with the support and advice needed making the letting of my property that much stress and hassle free....
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“We have always been able to rely on Leaders for ......”

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Feb 04,2014
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By: 'SUSAN'
Feb 04,2014
1 people found
this helpful
We have always been able to rely on Leaders for an efficient, helpful and professional service. They get back to us when they say they will and are co-operative in every way....
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“I wanted to say how helpful and fantastic the team ......”

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Jan 30,2014
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By: 'Joanne'
Jan 30,2014
0 people found
this helpful
I wanted to say how helpful and fantastic the team at Burgess Hill are. It started from being shown around a number of properties by Claire, at short notice and it was the best fun I had ever had and very useful. She knew exactly ...
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“I have been very impressed with the service I have ......”

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Jan 30,2014
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By: 'Don't'
Jan 30,2014
1 people found
this helpful
I have been very impressed with the service I have received so far and I have dealt with many estate agents and leaders have given me the best service so far. After I viewed the property they efficiently sorted out things and within a week ...
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“I have been dealing with Leaders in Eastleigh for 10 years, ......”

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Jan 29,2014
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Ellie
By: 'Mr.'
Jan 29,2014
0 people found
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I have been dealing with Leaders in Eastleigh for 10 years, first as a tenant and later as a landlord. During that time, I have been constantly impressed by the high quality service they have provided and as an oversees landlord, it's reassuring to know that ...
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“After damage to the windows at the front of the ......”

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Jan 24,2014
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By: 'Ryan'
Jan 24,2014
3 people found
this helpful
After damage to the windows at the front of the building in the St Jude storm, on 28 October 2013, there was wind and rain coming into the flat I was renting. As of 14 January 2014, when I moved out, there had been no repairs carried out resulting ...
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What agent could do to change your mind?
Keeping any of the promises they made.
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“Renting with this branch was the biggest mistake I made. ......”

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Jan 24,2014
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By: 'LeadersBigMISTAKE'
Jan 24,2014
2 people found
this helpful
Renting with this branch was the biggest mistake I made. They lie and refuse to help, they pretend to pass on information to landlords but they don't. I had a huge amount of mould in my flat, it was all over and increased by the ...
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What agent could do to change your mind?
If the agent actually helped the problem or at least tried I would have happily stayed with them. Instead they had no interest in helping. Beware, they will lie to you over and over again. They are rude and extremely unhelpful. They also make it very difficult to make a formal complaint. I will NEVER rent with them again.
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“I lived in a house which was fully managed by ......”

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Jan 24,2014
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Michelle
By: 'Portsmouth'
Jan 24,2014
27 people found
this helpful
I lived in a house which was fully managed by leaders, I found the management staff utterly useless could not even fix a lightbulb. Michelle brown had all the charm of a glaswegion money lender!!! And the other members of staff were utterly useless, I ...
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“Leaders completely exceeded our expectations having dealt with some rather ......”

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Jan 23,2014
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By: 'HayleyV'
Jan 23,2014
1 people found
this helpful
Leaders completely exceeded our expectations having dealt with some rather unhelpful letting agents in the past. Michael was a great help throughout the whole process making sure all questions were answered and all paperwork was completed so quickly. Definitely restored our faith! Would highly recommend....
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“The team at Leaders Bitterne are absolutely amazing, they could ......”

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Jan 23,2014
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By: 'footballsaints76'
Jan 23,2014
0 people found
this helpful
The team at Leaders Bitterne are absolutely amazing, they could not do enough to help and assist us in our search for a property and also during the process of arranging the tenancy of the property we will be letting within the next 2 days! Leanne ...
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“I got the dream flat i was looking for and ......”

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Jan 20,2014
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Laura
By: 'julen'
Jan 20,2014
3 people found
this helpful
I got the dream flat i was looking for and without lauras help and prompt responses to all things needed to get through the process of letting the property it wouldnt have been possible. Thanx for your help laura you were great!!!...
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“It was a great experience with Leaders-starting from moving in ......”

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Jan 16,2014
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Tahera
By: 'Paromita'
Jan 16,2014
2 people found
this helpful
It was a great experience with Leaders-starting from moving in until the checkout.The staffs were so helpful and supportive to search for the right kind of property.I want state my experience on the various stages: Property search: Leaders helped me to get the ...
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“Following damage caused in the Christmas storm, Julie helped us ......”

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Jan 14,2014
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Julia
By: 'FA'
Jan 14,2014
0 people found
this helpful
Following damage caused in the Christmas storm, Julie helped us quickly and efficiently to work towards resolving the problems we were experiencing. She was very quick to call us back and update us....
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“I started using Nick Saltmarsh in 2001 for the letting of ......”

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Dec 30,2013
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By: 'Monica'
Dec 30,2013
0 people found
this helpful
I started using Nick Saltmarsh in 2001 for the letting of my property, PO6 4LS and then Leaders took over, I have dealt with Laura, Jill, Claire, Lisa (Waterlooville office) and Sue Tiller of your Fareham branch. Over the years your service has been excellent and ...
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“Terrible terrible Agents. PLEASE PLEASE AVOID THEM AT ALL COST. ......”

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Dec 30,2013
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By: 'rose030372'
Dec 30,2013
2 people found
this helpful
Terrible terrible Agents. PLEASE PLEASE AVOID THEM AT ALL COST. The previous tenant came to the property i rent from Leaders to pick his letters and warned me about them. Terrible, greedy agents, they will not repair anything in the property and battle with you ...
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“We had no money over Christmas because of this awful ......”

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Dec 26,2013
Minithumbdown
By: 'Luke'
Dec 26,2013
5 people found
this helpful
We had no money over Christmas because of this awful company and lies about returning our deposit. The should be avoided at all costs...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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