Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“I wish I had come across this website before we ......”

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Apr 22,2014
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Marie Ann
By: 'Niki'
Apr 22,2014
4 people found
this helpful
I wish I had come across this website before we decided to rent through Perry Bishop. After being in our rental property for 4 months we asked the Agents (Perry Bishop/Leaders) to speak to the landlord about an early release. We were not happy about ...
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“I want to start by saying me and my partner ......”

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Apr 16,2014
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By: 'Dan'
Apr 16,2014
1 people found
this helpful
I want to start by saying me and my partner are disgusted with the service we have received from leaders first we moved in on the 15th January and our fence was down due to strong winds they said it would be fixed within a ...
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What agent could do to change your mind?
By doing what they said
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“Kerry has been great in helping us to find an ......”

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Apr 08,2014
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Claire
By: 'asterix'
Apr 08,2014
0 people found
this helpful
Kerry has been great in helping us to find an amazing place and has assisted us throughout the rent negotiation process with the landlord. Once finally settled in, we have been really impressed with our Property Manager, Claire. She has been always professional and has ...
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“Fast, Effective, Polite and Professional.I continue to use Leaders ......”

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Apr 07,2014
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By: 'Stewart'
Apr 07,2014
0 people found
this helpful
Fast, Effective, Polite and Professional. I continue to use Leaders due to their excellent service and particularly because of my positive experience and dealings with Majella in property management. No question is left unanswered, she communicates exceptionally well with me and it feels like a ...
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“1. We friend helped us to communicate with Kerrie re this ......”

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Apr 07,2014
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Kerrie
By: 'lotsofproblem'
Apr 07,2014
1 people found
this helpful
1. We friend helped us to communicate with Kerrie re this property. She promised that we could move into the flat by latest 1 April but she told us it couldn't be done until 2 April due to various reasons. 2. Kerrie told our friend that the carpet in ...
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What agent could do to change your mind?
Too many things to improve. If you have a look at all these problem above, you will know it.
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“I would advise anyone considering renting a property listed by ......”

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Mar 26,2014
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By: 'jobag0801'
Mar 26,2014
5 people found
this helpful
I would advise anyone considering renting a property listed by Leaders to look elsewhere. We recently rented a property in central Southampton and their treatment of us has been awful. Items on the inventory that weren't there when we moved in, rude responses to enquiries/...
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What agent could do to change your mind?
Don't mislead customers Drop fees Provide what you say you will Improve customer service To be honest, nothing would change my mind - I certainly won't use this agent again.
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“Alex was really helpful when we were looking to purchase ......”

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Mar 24,2014
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Alex
By: 'Baldwin'
Mar 24,2014
0 people found
this helpful
Alex was really helpful when we were looking to purchase a buy to let flat. advising on areas and what to look for. She subsequently came round and viewed our final choices and advised on possible rental. Once we had bought Leaders were excellent in ...
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“Karen has look after our interests when I was working ......”

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Mar 17,2014
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Karen
By: 'Andrew'
Mar 17,2014
0 people found
this helpful
Karen has look after our interests when I was working abroad and our house was rented consistently for approximately 5 years. Since returning to the UK I have bought another property to Let. I was given good advice about the area that it is located and ...
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“Over the many years we were renting the house Linda ......”

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Mar 12,2014
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By: 'MHW'
Mar 12,2014
2 people found
this helpful
Over the many years we were renting the house Linda was always helpful in solving any issues that arose and especially in tieing up issues around the end of our tenancy. She was always courteous and professional and a good representative of the organisation....
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“Adam was just the person who helped us get our ......”

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Mar 12,2014
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By: 'Lucrecia'
Mar 12,2014
0 people found
this helpful
Adam was just the person who helped us get our flat and the rest of the staff has been just as great, anytime there was a problem they would be very fast to respond and always sending someone over to look at problems and fix ...
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“I have dealt with several estate agents in moving on ......”

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Mar 04,2014
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Margarita
By: 'Kim'
Mar 04,2014
0 people found
this helpful
I have dealt with several estate agents in moving on this occasion. Jess Slater was the most consistent person I met. She listened to my needs, suggested properties that I might consider and respected my financial limits. She kept in touch without being intrusive; confirmed ...
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“My wife and I decided we are going to move ......”

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Feb 28,2014
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Helen
By: 'French'
Feb 28,2014
0 people found
this helpful
My wife and I decided we are going to move back from France to the UK this year, but although we didnt have any firm date in mind, we had selected Gosport as our initial preferred relocation area. We came across around six months ago ...
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“I had rented a beautiful apartment from Leaders Letting agency ......”

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Feb 27,2014
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By: 'JusMe'
Feb 27,2014
8 people found
this helpful
I had rented a beautiful apartment from Leaders Letting agency at Sutton for years. From the very first interaction, the dealings with the Leaders was very uncomfortable as they are very rude and unprofessional in their dealings, they just make you feel that you are ...
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“Efficient service. Polite and friendly. Referencing process robust but fees ......”

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Feb 26,2014
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By: 'PWinskill'
Feb 26,2014
0 people found
this helpful
Efficient service. Polite and friendly. Referencing process robust but fees reasonable. Always willing to answer questions and provide additional visits where necessary to ensure everything went smoothly. Property management team seem just as nice....
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“Very positive support from the whole team of management and ......”

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Feb 25,2014
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By: 'LandLet'
Feb 25,2014
5 people found
this helpful
Very positive support from the whole team of management and sub-contractors. It's reassuring for landlords to be supported by people who really know their job....
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“Excellent customer service and cooperative during the application and moving ......”

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Feb 23,2014
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By: 'Paul'
Feb 23,2014
1 people found
this helpful
Excellent customer service and cooperative during the application and moving process. The display cards in the office window are very clear with good standard photos and when I had to visit the office the other members of staff were very welcoming. I will use them ...
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“Trisha and David were very helpful. I used Leaders, Sutton ......”

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Feb 21,2014
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Trisha
By: 'Grove'
Feb 21,2014
0 people found
this helpful
Trisha and David were very helpful. I used Leaders, Sutton as a tenant in Sutton for 3 years. Moving out can be a bit stressful with all the things that need to be taken care - however, they made the check out process much smoother and ...
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“Shirley was, from the outset, positive, honest and genuinely interested ......”

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Feb 21,2014
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Shirley
By: 'Ian'
Feb 21,2014
0 people found
this helpful
Shirley was, from the outset, positive, honest and genuinely interested in the sale of our property. She kept us up to date on all the viewings and, when a sale was agreed she became the focal point in all our dealings with our purchasers. Due ...
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“Everything was dealt with professionally and efficiently. The tenants were ......”

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Feb 21,2014
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By: 'Susan'
Feb 21,2014
1 people found
this helpful
Everything was dealt with professionally and efficiently. The tenants were luckily found within hours of my handing over the keys which was very good, but made it all rather fast and there were some questions in my mind about the detailed process - I'm sure ...
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“I have been using Leaders in Sutton to look after ......”

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Feb 21,2014
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Christine
By: 'Anne'
Feb 21,2014
0 people found
this helpful
I have been using Leaders in Sutton to look after my property for the past 14 years and during that time I have had complete peace of mind. Leaders have made sure that my property has never been empty for more than a month between tenancies ...
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“I have used leaders as a landlady for the past 5 ......”

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Feb 20,2014
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Karen
By: 'Christine'
Feb 20,2014
0 people found
this helpful
I have used leaders as a landlady for the past 5 years and have always found them helpful and efficient, all the staff are good with Karen in particular going the extra mile to help out and ensure the property letting is managed efficiently. many thanks...
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“I have been with Leaders for about eight years. They ......”

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Feb 20,2014
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By: 'Eric'
Feb 20,2014
0 people found
this helpful
I have been with Leaders for about eight years. They have had to deal with difficult tenants for me but handled it well and have always kept me up to date with what is happening to my property so I would recommend using them to ...
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“This is the first time we have used a letting ......”

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Feb 20,2014
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helen
By: 't.austin'
Feb 20,2014
1 people found
this helpful
This is the first time we have used a letting agent and have found them most helpful. We were kept informed of all dealings with the tenants . The tenants that were found for us were wonderful. All property visits were done on a regular basis ...
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“I have been a customer (as a Landlord) for over 4 ......”

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Feb 20,2014
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By: 'Andy'
Feb 20,2014
1 people found
this helpful
I have been a customer (as a Landlord) for over 4 years and have always found Leaders to be extremely professional and helpful. My property has changed tenants 4 times in this period and Leaders have reacted quickly and efficiently to find and place new tenants in ...
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“Very fair fees (£150 all in), excellent service, friendly people. Best ......”

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Feb 17,2014
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By: 'Oats'
Feb 17,2014
0 people found
this helpful
Very fair fees (£150 all in), excellent service, friendly people. Best lettings agent I've ever dealt with, thankn you!...
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“Extremely poor service. It took 3 months to fix a leaking ......”

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Feb 14,2014
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By: 'Neil'
Feb 14,2014
1 people found
this helpful
Extremely poor service. It took 3 months to fix a leaking pipe with water running into electrics. As soon as theres a problem they arnt pro-active and will throw every excuse at you, cant get hold of the builder, we are appointing a new builders, we ...
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“Very disappointed with the pushy sales tactics and lack of ......”

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Feb 13,2014
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By: 'Megane'
Feb 13,2014
3 people found
this helpful
Very disappointed with the pushy sales tactics and lack of knowledge of the property. Messing about with unnecessary paper work which also got lost. Their mistakes cost is more money....
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What agent could do to change your mind?
I hope no one has to go through what we did. Hopefully you will find a property that doesn't involve them.
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“I was very impressed by the service provided by Leaders ......”

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Feb 13,2014
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By: 'Edina'
Feb 13,2014
0 people found
this helpful
I was very impressed by the service provided by Leaders particularly by Michael Wilson who was from Day 1 very professional and very effective which resulted very quickly in finding a new tenant for my property. Furthermore, he organised very quickly a company to re-decorate the ...
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“We have dealt with Leaders as both tenants & landlords and ......”

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Feb 12,2014
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Karen
By: 'Duncan'
Feb 12,2014
0 people found
this helpful
We have dealt with Leaders as both tenants & landlords and have experienced a faultless and totally professional service. When we bought our first "buy to let" property Karen and her team at the Sarisbury Green office guided us through the whole process ensuring that everything ...
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“Professional and clear at all times.He was not pushy ......”

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Feb 11,2014
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By: 'Andrea'
Feb 11,2014
0 people found
this helpful
Professional and clear at all times. He was not pushy and let us make our own decision. This is my second time with Leaders so I think actions speak louder than words....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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