Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Excellent! ,...”

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Jun 22,2018
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YYONNE
By: 'Lorraine'
Jun 22,2018
0 people found
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Yvonne was very helpful and understanding. ..regarding a tenancy ...I would highly recommend her ! She undertook my request and dealt with it extremely efficiently. Thank you !!...
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Good
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“Absolutely disgraceful...”

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Jun 22,2018
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Annie
By: 'Derbygirl'
Jun 22,2018
13 people found
this helpful
A really appalling company DO NOT GO WITH LEADERS. THEY TAKE ALL THE MONEY OFF YOU MAKE YOU WAIT MONTHS AND THEN TELL YOU YOU CANT HAVE THE PROPERTY LAST MIN. wish I was warned so I didn't loose out on £500 but the staff are ...
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BAD
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By: S Redshaw
Aug 05, 2018
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Firstly they entered my home without my knowledge or permission to take photographs. Secondly the person doing my checkout inspection was to be the next tennant! Highly irregular and bad practice I rented the property for 4 years with damp and mould and they tried to blame it on me and keep my deposit 4 years of quarterly inspections where everyone including the landlord calling at the property where very happy with how I maintained the property suddenly changed when I handed my notice, went to ...

“Disgusting...”

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Jun 20,2018
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By: 'Smith'
Jun 20,2018
9 people found
this helpful
Would never recommend Leaders to anyone. Honestly the most disgusting customer service I've ever received. After putting in several complaints about the employees incompetences, rude manner, overall disrespect and lack of communication between us and themselves, they still have the cheek to take no blame. ...
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Bad
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“Worst experience...”

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Jun 20,2018
Minithumbdown
By: 'Sian'
Jun 20,2018
7 people found
this helpful
Letting side was very rude and unprofessional when we was vacating the property - accused us of denying access to the property for viewings, however they could not enter unless we was in due to having a large dog and me working shifts and nights ...
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RIP off.
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“Very disappointing departure...”

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Jun 19,2018
Minithumbdown
By: 'James'
Jun 19,2018
6 people found
this helpful
AVOID! They keep hold of your deposit for as long as possible after moving out, even if property has been inspected as very clean and landlord has given authority to release deposit. Lying to you about when it will be returned. They state 3-5 working ...
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Comment on agent fees
Expensive
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“Very helpful...”

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Jun 14,2018
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Natasha
By: 'Jen'
Jun 14,2018
1 people found
this helpful
Natasha has been very helpful and has answered and followed up on any queries very efficiently and effectively. She has been very easy to contact, when required, and has always dealt with any questions in a positive manner....
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“Excellent experience...”

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Jun 13,2018
Minithumbup
By: 'Lee'
Jun 13,2018
0 people found
this helpful
Friendly, helpful, polite and given excellent customer service. I feel very welcome and given the service that anyone would expect....
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The most competive fee I have paid so far. Value for money.
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“Outstanding service...”

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Jun 12,2018
Minithumbup
By: 'Aimee'
Jun 12,2018
0 people found
this helpful
The service I received from Tuner and his team was brilliant. His communication and relentless determination to help me with the purchase of my property was outstanding. It would not have gone through I'm sure without him....
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N/a
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“Outstanding...”

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Jun 12,2018
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Turner
By: 'James'
Jun 12,2018
0 people found
this helpful
Without Turner our sale would have fallen through. Unfortunately the solicitors that were used by both ourselves & our buyer made everything very complicated. Turner's communication with us, even on his days off kept us informed & up to date with any developments. He continually chased the ...
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Happy with the fee.
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“Do not go for this agency...”

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Jun 08,2018
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Adeel
By: 'Den'
Jun 08,2018
5 people found
this helpful
They will ask for many fees, loads of money and you will either loose it or not get what you want ! Look how many bad ratings they have already ! And they dont refund every single penny!!...
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Comment on agent fees
Expensive and non refundable
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“Nightmare...”

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Jun 05,2018
Minithumbdown
By: 'Rash'
Jun 05,2018
7 people found
this helpful
It's been nightmare since we are renting out flat from the Leaders. I am not sure if there are genuine review available on this Site as they can't be unreasonable only with us. Liability insurance, advising us paying rent 3 days before the due date every ...
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Comment on agent fees
Very expensive. Very careful when signing papers.
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“I would highly recommend Leaders St Albans...”

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Jun 01,2018
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Amy
By: 'Jendiss'
Jun 01,2018
1 people found
this helpful
Everyone has been absolutely amazing especially Amy. She has been so helpful and has reallly helped up us so much....
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Good
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“5 star service...”

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May 31,2018
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Turner
By: 'Aimee'
May 31,2018
0 people found
this helpful
I have experienced their services from a buyers perspective and can say that it is outstanding. They have gone above and beyond and if and when the time comes for me to sell, I will be going straight to them. My purchase was not straight ...
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N/A
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“I received an appalling customer service regarding deposit refund and unsatisfactory handling of complaint. The Property Ombudsman adjudicated....”

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May 24,2018
Minithumbdown
By: 'George'
May 24,2018
14 people found
this helpful
Upon end of our tenancy we followed all Leaders procedures. We filled all required forms and submitted to Leaders office. We were promised call back on deposit refund and it didn't happen. Repeated follow-ups by us for the refund was not responded to by a ...
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Bad
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By: Gunalathan
Aug 07, 2019
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Really I happy with leaders .they return all deposit amount on the bank . Thanks all . ...

“Friendly, Professional, Caring service at all times!...”

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May 24,2018
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Aileen
By: 'Sue'
May 24,2018
0 people found
this helpful
I have been a tenant now for nearly 18 months ,& have always received the most efficient friendly customer service from the team at leaders. Any problems I had initially after moving in were sorted immediately...A pleasure to be a tenant & I certainly wouldn't have any ...
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Comment on agent fees
Good.
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“Poor Customer Service...”

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May 22,2018
Minithumbdown
By: 'George'
May 22,2018
2 people found
this helpful
At the end of our tenancy we followed all Leaders procedures. We filled all required forms and submitted to Leaders office. We were promised call back on deposit refund and it didn't happen. Repeated follow ups by us for the refund was not responded to ...
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“Appalling Service...”

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May 18,2018
Minithumbdown
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Debbie
By: 'Sam'
May 18,2018
5 people found
this helpful
Beware of this company, they will cause you a big inconvenience at your expense and take your money as they so please. A few points to note: - They do not list all the issues with a house when you move into the property. We ...
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Comment on agent fees
They have been a rip off from start to finish and will take any of your hard earned money any way they can and hide the fact they are crooks behind absolute joke service charges. I mean come £78 for damages and £168 for what would probably cost one of their maintenance people no more than a couple of hours to sort out! ... I sometimes wonder why I studied hard to become an engineer if I could earn that sort of money doing a cleaning and maintenance job... you do the math guys, nearly £250 for probably at the very most a couple of hours work cleaning and stripping a cable back and sticking a cheap letter box cover back on... I would not even earn that sort of money as a senior engineer even contracting!
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“Fly tip left unresolved three weeks...”

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May 17,2018
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Amie
By: '13C'
May 17,2018
0 people found
this helpful
Their outgoing tenants at 13B Trafalgar Avenue left a fly tip. When reported they couldn't care less. As we're at a bus stop further fly tip occured. The incoming left boxes at the front creating more waste. In the end I've had to pay £100 private ...
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Comment on agent fees
NA have to say bad assuming Chris does pay a fee and got F.A from them for it in this respect
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“Excellent proactive service...”

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May 16,2018
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Sophie
By: 'Graham'
May 16,2018
0 people found
this helpful
I am delighted with how proactive Sophie Searis has been in getting an issue resolved with a tenant who has abandoned a tenancy and who is in arrears. Many thanks to Sophie....
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Comment on agent fees
The fees are in line with other agents
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“Waiting time...”

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May 15,2018
Minithumbdown
By: 'Property'
May 15,2018
0 people found
this helpful
We were given a time to meet the agent at the property. He was 25 minutes late, with no phone call to let us know he was going to be late. We are investors, paying cash, and can be choosy about which properties we buy. This ...
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N/A
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“Thank you Kiri you are a star...”

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May 14,2018
Minithumbup
By: 'Peter'
May 14,2018
1 people found
this helpful
Thank you very much for your time and trouble and your excellent service to date, Thank you Kiri you are a star....
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“Sale...”

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May 10,2018
Minithumbup
By: 'D&A'
May 10,2018
1 people found
this helpful
The sale of this property was expedited in a wholly professional manner. We were kept informed of progress regularly throughout, and all staff were friendly, polite and informative . This was especially important as it was a property left to us which was some 75 miles distant ...
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Comment on agent fees
Fair and good value.
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“Very Helpful...”

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May 09,2018
Minithumbup
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Simon
By: 'J'
May 09,2018
2 people found
this helpful
Very helpful staff and quick to react to mantinance problem. Very happy to leave a 5 star review for this company. Thank you for your help...
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Good
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“purchase...”

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May 08,2018
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Daniel
By: 'Jan'
May 08,2018
0 people found
this helpful
Daniel is an excellent estate agent, helpful, punctual and courteous, and he went out of his way to help me in my attempts to purchase the right house for me. Thank you Daniel...
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Good
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By: Daniel Orr
Aug 06, 2018
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Dear Jan, Thank you so much for your kind words, it was a pleasure to help your property search and if you need any help in the future please let me know. Kind Regards Daniel Orr ...

“local community...”

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May 04,2018
Minithumbup
By: 'Kate'
May 04,2018
2 people found
this helpful
Just wanted to say that I think it is great that you support the Family Programme at the Berry Theatre - it shows you really value the local community where you work and where I live. Thank you. Kate...
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Good
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“Absolutely disgusting #Misleaders...”

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May 02,2018
Minithumbup
By: 'Tom'
May 02,2018
13 people found
this helpful
This Esate agent must be possibly the most disgusting office in the country if i could give them less than one star i would. I have jist rented my first place through this branch with my girlfriend and we were hoping to have such a ...
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Comment on agent fees
Bad
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“Thief's,Liars,dishonest...”

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May 02,2018
Minithumbdown
By: 'Never'
May 02,2018
5 people found
this helpful
Firstly. On getting your check in inventory check photos they will do them in LOW light and at a distance. On check out they will do them in good light and close ups. Make sure you take the same photos but high quality. Also the ...
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Comment on agent fees
Extortion
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“Very helpful...”

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Apr 30,2018
Minithumbup
By: 'Maria'
Apr 30,2018
0 people found
this helpful
Michael was always easy to speak to, very reliable and extremely helpful. He went an extra mile to help us to find the property we wanted....
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Very good
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“Super Service!...”

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Apr 25,2018
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Lewis
By: 'Portfolio'
Apr 25,2018
0 people found
this helpful
A professional approach and as a seller they actually took on board my specific requests. Very thorough and not at all fake like most of the other agents! You can always find cheaper agents or agents who will overprice your property to get your business (...
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Good
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“Bad Bad customer service and allowed my flat to be treated like a squat!...”

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Apr 23,2018
Minithumbdown
By: 'Landlady'
Apr 23,2018
5 people found
this helpful
Do not allow your house to be rented by leaders. They have just allowed my apartment to be treated like a squat. The students checked out and have been smoking in there - broken a lot of my furniture and left the place like a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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