Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“New Tenant...”

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Aug 24,2018
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David
By: 'Alan'
Aug 24,2018
0 people found
this helpful
David and his team richly deserve this rating as they have dealt with my business in the most courteous and professional manner.. I have been a landlord of a number of properties for many years and have learnt that they are excellent people dedicated to ...
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Comment on agent fees
Very reasonable
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“Very proactive service...”

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Aug 21,2018
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Andrew
By: 'STG'
Aug 21,2018
1 people found
this helpful
I have all my rentals managed with this agent and I have to say I am delighted with the service they offer me. Andrew is my property manager and his experience in property is excellent, he has genuine empathy with the landlord while doing his ...
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Comment on agent fees
Fees are very competitive.
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“Terrible service...”

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Aug 21,2018
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By: 'Celestine'
Aug 21,2018
4 people found
this helpful
I have called Leaders Bournemouth twice over this last week in office hours to arrange a viewing, no one picked up. Both times no one has returned my call. If I was a property owner with them, I'd be pretty peed off!...
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“Great Service...”

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Aug 21,2018
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By: 'DJH.'
Aug 21,2018
4 people found
this helpful
I would just like to thank Rebecca Vernon, who works at the Derby Pride Park offices, for such great service. We had a slight opportunity with our Landlord at check-out. Rebecca was so helpful and reassuring throughout the whole process. Rebecca was always communicating with ...
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Comment on agent fees
NA
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“Awful service...”

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Aug 17,2018
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By: 'DeL'
Aug 17,2018
10 people found
this helpful
I have been very disappointed with the service from Leaders (Cambridge). We had an offer accepted and the processing fee taken promptly only to have the offer retracted a week later as the tenant in the property had decided to stay on. It then took ...
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“Excellent service...”

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Aug 13,2018
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By: 'Alison'
Aug 13,2018
0 people found
this helpful
A superb service from Leaders from beginning to end. Lucie who was our primary contact was amazing. Always chasing things for us and worked extremely hard and kept us informed along the way....
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Comment on agent fees
Good fees.
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“I suppose they are not the worst as estate agents ......”

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Aug 10,2018
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By: 'Professional'
Aug 10,2018
4 people found
this helpful
I suppose they are not the worst as estate agents go -- they didn't lose our application to rent, and they made sure basic things like gas certificates were there. However, their fees were astronomical. They initially tried to charge us ~£1800(!), which was between 2 and 3 ...
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Comment on agent fees
This whole review is about them -- the fees are HUGE
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“Poor admin...”

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Aug 10,2018
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By: 'Poo'
Aug 10,2018
5 people found
this helpful
We use Leaders to find tenants for our rental flats and have to say they are excellent at this. However, administratively they are absolutely terrible! They sneak in fees, try to charge the tenants for contract renewals that are not necessary and don't even mention ...
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Comment on agent fees
As above expensive and lots of 'hidden' fees that they try to get through. Make sure you tell tenants not to pay any contract renewal fees as they wont tell the landlord they are charging them!
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By: Martin Fisher
Aug 10, 2019
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Totally agree. They are excellent at finding tenants but absolutely awful administratively. ...

“OUR PURCHASE...”

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Aug 08,2018
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By: 'Fircroft'
Aug 08,2018
0 people found
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We are delighted with the service we received from Grace who is based at Leaders Littlehampton Office. She was prompt, courteous, and extremely helpful in the purchase of our property and we were really impressed. Any queries we raised were dealt with straight away - ...
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“Lucky escape!...”

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Aug 06,2018
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By: 'Phil'
Aug 06,2018
13 people found
this helpful
Contacted Leaders in Norwich to arrange viewings of flats to rent for my son, they never returned calls despite saying they would that is when you weren't put through to the Braintree branch (this is a regular occurrence according to staff there). At no time ...
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Comment on agent fees
Thankfully never got to this stage.
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“Fantastic experience and so supportive!...”

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Aug 02,2018
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Lisa
By: 'Mohan'
Aug 02,2018
0 people found
this helpful
We rented a 3 bedroom townhouse in Epsom through Leaders for 5 years. During our time, Leaders were always responsive, dealt with any issues promptly and always supportive and helpful. We vacated the property a couple of weeks ago as we moved into our (first) own home. ...
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“WASTE OF TIME AND MONEY...”

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Aug 01,2018
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By: 'JP'
Aug 01,2018
6 people found
this helpful
traveled all the way down from devon to wigan to view a house on Saturday at 1.15 we arrived at 12.55 still no-one turned up after 13.30 a lady named sue was meant to arrive she failed to do so, I called the branch and a lovely man ...
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Comment on agent fees
HORRENDOUS
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“Awful Experience...”

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Jul 31,2018
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By: 'LC'
Jul 31,2018
14 people found
this helpful
Leaders failed to deliver good customer service; clarity of procedure, continuity or good communication. Failed to move me on time....
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Comment on agent fees
Appalling
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“Absolutely shocking outfit...”

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Jul 31,2018
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By: 'Shocking'
Jul 31,2018
11 people found
this helpful
0 quality. Unhelpful. Unprofessional. No quality of service. Do not call back as they promise. Recommend companies that do not provide a professional service. Clearly not managed properly with incompetent staff. Complete amateurs. If the option of a -10 star then this would have been selected. ...
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Comment on agent fees
Money for old rope.............
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“Absolutely shocking!...”

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Jul 31,2018
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Gaga!!!
By: 'Stay'
Jul 31,2018
7 people found
this helpful
I have given 1star but even that is to generous! We rented a property from leaders fully managed for 9 years we had nothing but problems! We lived with damp undecorated walls for 8 of those, a porch that leaked everytime it rained, my 8 year old son ...
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By: Mimi
Sep 30, 2018
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I regret to read your opinion too late. My opinion is the same - they are extremely unprofessional. To avoid! ...

“Pathetic service and too much mental Harassment...”

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Jul 30,2018
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By: 'Rahul'
Jul 30,2018
5 people found
this helpful
Absolutely pathetic and unprofessional services. I am completely frustrated, mentally harassed and embarrassed because of unprofessional & unacceptable services i received from Leaders Letting Agency, Lemington Spa office team which i thought had a very good reputation. I scheduled viewing with there lemington spa local Office ...
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By: Megha
Jul 30, 2018
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Pathetic services. I agree with Rahul ...

“It started so well...”

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Jul 27,2018
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Graham
By: 'It'
Jul 27,2018
0 people found
this helpful
In mid March 2018 when nearing the end of a 2 month refurbishment of my rental property I informed Leaders it would soon be available again for rental. After a visit by the Stamford manager, I was advised to increase the rent from £510 to £545. Within 24 hrs they ...
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Comment on agent fees
Se above
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“AWFUL...”

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Jul 22,2018
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By: 'Jay'
Jul 22,2018
5 people found
this helpful
Needed a place desperately found one and then the problems started. The fees are ridiculously EXPENSIVE for a low key estate agent. Make you wait ages without any contact. Avoid at all cost...
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Comment on agent fees
BAD BAD BAD
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“Sales...”

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Jul 18,2018
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By: 'Vendor'
Jul 18,2018
1 people found
this helpful
I have recently sold my property through Leaders Derby and I couldn't recommend them enough. Viewings came through on the first day and we received an acceptable offer within a week. The sale went through smoothly and stress fee - Highly recommended...
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Comment on agent fees
Reasonable Price for a fantastic service
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“Good customer care...”

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Jul 18,2018
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By: 'Hoole'
Jul 18,2018
1 people found
this helpful
Used Leaders Chester to find a tenant for a property in Hoole. Received good customer care and an efficient service. Will use them again. Thank you especially to Kay who was quick to respond to my calls and also kept me updated throughout the whole ...
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Comment on agent fees
On the high side but thorough service offered so worth it. Used another agent in the past who charges a lot less but didn't deliver
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“Would give them no stars if I could...”

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Jul 17,2018
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By: 'Megan'
Jul 17,2018
10 people found
this helpful
Started out well, ash sorted the property and deposits out efficiently and with great communication however as it drew closer to the move in date, there was no communication. We were having to ring them up or email them in order to get any information ...
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Comment on agent fees
No idea what the comparable is
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“Terrible from start to finish...”

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Jul 12,2018
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By: 'Gemma'
Jul 12,2018
12 people found
this helpful
From the moment we applied for the property to the day we FINALLY received our deposit back our experience of Leaders has been dreadful. Firstly our application process was long and drawn out with no communication whatsoever so we had no idea what was happening ...
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Comment on agent fees
Ridiculous
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“Very good estate agency...”

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Jul 09,2018
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Kim
By: 'Michael'
Jul 09,2018
2 people found
this helpful
Wow! The lettings side of this company really come in for criticism!. The same can't be said for the sales people. Kim and her team achieved our required price plus a bit, and were very patient through a difficult patch. Gemma in Sales Progression was ...
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Comment on agent fees
Very good, given the amount of work plus the level of service.
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“Very happy with their staff, especially Charlotte....”

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Jul 09,2018
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Charlotte
By: 'Michelle'
Jul 09,2018
0 people found
this helpful
We have been dealing with Leaders for a few years and have built up a good working relationship. The staff are very helpful and professional. We would highly recommend them....
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“Avoid...”

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Jul 05,2018
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By: 'They'
Jul 05,2018
7 people found
this helpful
Rented a flat through the above estate agency which should be shut down for incompetence and negligence. On the day that I move in the flat which was reversing in a state of despair and denial very dirty and with a broken washing machine. With ...
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Comment on agent fees
The whole Epsom office has to be close down
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“Lack of communication with landlord...”

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Jul 05,2018
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By: 'A'
Jul 05,2018
12 people found
this helpful
They don't even deserve 1 star. Lack of communication with - us the landlord. They make their own decisions with the tenant, then tell us afterwards. The last straw was when we received the tenant's notice from Leaders. They told us the tenant was moving out ...
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“LEADERS ESTATE AGENT STAMFORD...”

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Jul 05,2018
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By: 'Sarah'
Jul 05,2018
0 people found
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I found Jonathan Wilson, the manager of Leaders Stamford estate agents, extremely knowable, helpful and accessible. He and his assistant Janette went out of their way to ensure I was kept informed and were approachable and patient with all my queries throughout the process. I ...
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“Very happy with their staff, especially Charlotte....”

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Jul 04,2018
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Charlotte
By: 'Michelle'
Jul 04,2018
0 people found
this helpful
We have been dealing with Leaders for a few years and have built up a good working relationship. The staff are very helpful and professional. We would highly recommend them....
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“Parasites and liars!!...”

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Jul 04,2018
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By: 'Karma'
Jul 04,2018
15 people found
this helpful
I would like to leave no stars, but can't. These individuals are something else. They lie through their teeth, and are masters at projecting their incompetence onto tenants!! I had to leave a house due to the landlady selling. The letting team initially told me ...
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Comment on agent fees
Avoid at all costs!!!
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By: Marie
Aug 10, 2018
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Absolutely disgusted with the service I have received so far. They swap & change on their allocation policy. Even after speaking to a manager who reassured me it wouldn't happen again,it did. No faith in the service they provide. ...

“Awful...”

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Jun 28,2018
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By: 'Andy'
Jun 28,2018
10 people found
this helpful
2 appointments they have failed to honour absolute amateurs! Avoid at all costs disgusting company no morals or customer service skills!...
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Comment on agent fees
Overpriced for an amateur service!
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By: Anu
Jul 21, 2018
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I Second Andy's comments Called the day before to confirm appointment and change time to a bit earlier. Tried calling the letting office to confirm on day but as it was a Saturday no response so I left a message. I had to phone the sales desk, who can be bothered to answer the phone (thank you) but would not recommend leaders letting. The really annoying thing is that I have traveled over 100 miles to view waiting 2hr for the viewing only for the agent to be a no show. Do NOT use Cambridge ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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