Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Useless...”

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Nov 27,2018
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By: 'Anon'
Nov 27,2018
17 people found
this helpful
Leaders have been a constant burden to the process of renting. They have done nothing but delay us, mess us around, quote incorrect and inconsistent details of our tenancy arrangement and charge us an absolute fortune for the privilege. I would give anything to cut ...
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Outrageously high.
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“Excellent service...”

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Nov 23,2018
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dan
By: 'Lisab'
Nov 23,2018
0 people found
this helpful
Dan at leaders was very helpful in my renting a property with them, good customer service, helpful advice and a smooth transaction all round, would definately use leaders again...
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Good
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“Appalling avoid at all costs...”

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Nov 23,2018
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By: 'Andrew'
Nov 23,2018
13 people found
this helpful
Leaders are the worst agent i have ever had the experience of renting a property. From day one the communication , attitude of staff and responses were simply below par and at times unprofessional. we moved into our flat without being made aware of the check ...
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Comment on agent fees
fees were normal
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“Excellent Service...”

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Nov 22,2018
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By: 'Paul'
Nov 22,2018
0 people found
this helpful
I would like to say how delighted I was with the service I received recently from Natalie and Elaine. They made what can be described as a very stressful part of life in to a very pleasurable experience. Thank you Natalie and Elaine....
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“I was very pleased with the service I received from Leaders....”

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Nov 19,2018
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By: 'Miss'
Nov 19,2018
0 people found
this helpful
Thoroughout the whole purchase Jonathan has been very professional and is so polite with a very calm nature. I would definitely recommend him and also I must mention Jeanette as she too was so nice even though I had not met her in person she ...
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Comment on agent fees
I have no negative comment to make with regards to the Agents fees
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“Diabolical service...”

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Nov 19,2018
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By: 'PAB'
Nov 19,2018
9 people found
this helpful
When we started renting as tenants of our flat near Poole the letting agent was Allan & Bath who provided a good service, until the incompetent clowns at Leaders took them over. Since Leaders took over, service for us as tenants has been diabolical. Any reasonable ...
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Comment on agent fees
Extortionate fees, £60 to renew a tenancy each time!
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“Amazing service...”

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Nov 19,2018
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SHAYLA
By: 'Tal'
Nov 19,2018
0 people found
this helpful
I was recently in contact with Shayla who was so lovely, could not thank her enough for all of her help!!...
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“Purchase, sale and letting...”

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Nov 19,2018
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By: 'Liz'
Nov 19,2018
0 people found
this helpful
We bought, let and sold our property in Ocean Village through Leaders. Each transaction was painless. We asked Leaders to find us the tenants and they set them up and we interviewed them all on the same day. We have recently sold the property and ...
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Comment on agent fees
good
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“Letting & Sales Services...”

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Nov 16,2018
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By: 'John'
Nov 16,2018
0 people found
this helpful
Leaders provided excellent letting service to me for over 8 years and then when I came to sell my property the sales service was exemplary and in particular Jonathan Wilson and Jeanette dealt with the sale of my property in a calm, professional manner and his ...
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Comment on agent fees
Acceptable
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“Bad...”

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Nov 08,2018
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By: 'Gareth'
Nov 08,2018
11 people found
this helpful
Terrible service no rent paid house returned dirty and very bad condition bad agents don't return calls just no interest in helping...
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“Brilliant...”

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Nov 06,2018
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Rebecca
By: 'Annak81'
Nov 06,2018
3 people found
this helpful
Fantastic help from becky and Nathan and Ashley so nice and helpful very happy with everything thank you so much...
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Comment on agent fees
The fees are normal that fair price if you want to go with letting agents then be prepared to pay the fees
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“Disgusting...”

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Nov 06,2018
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Gail
By: 'Cheated'
Nov 06,2018
25 people found
this helpful
Absolutely the worst estate agent that I have ever had to deal with. I would not have taken the property that I am in if I had known in advance all of the fees and the terms that come with it. They start by pressuring ...
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Comment on agent fees
Their fees are higher than other estate agents, they charge for things that other estate agents do not and many of the fees are hidden.
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“Multiple purchases...”

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Nov 06,2018
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Alexandra
By: 'Very'
Nov 06,2018
1 people found
this helpful
My wife and I have now purchased 3 properties from Alex with another one in the pipeline. Each purchase has been faultless with support at every stage of the process and constant contact to ensure the transaction ran smoothly. We would not hesitate to buy through ...
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Comment on agent fees
As a purchaser we have not been subject to fees
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“OK...”

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Nov 06,2018
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By: 'Ayusha'
Nov 06,2018
2 people found
this helpful
I'm a pianist and had great difficulties finding a property where I could play the piano - so was absolutely delighted when I found a charming coach house which seemed ideal for the piano. Extremely grateful to Jamie Abbott who helped me getting the property....
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Comment on agent fees
Quite expensive, plus compulsory insurance..wouldn't say good.
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“APPALLING STAFF...”

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Nov 06,2018
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By: 'Customer'
Nov 06,2018
9 people found
this helpful
Awful and rude staff who don't follow polices and repeatedly let themselves into your home with no warning or permission! In addition to moving personal belongings around.. I would never recommend Leaders in Guildford, absolutely ** disgusting service....
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Comment on agent fees
Fine
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“Ashley was very helpful and polite ....”

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Nov 06,2018
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Natasha
By: 'Mr'
Nov 06,2018
3 people found
this helpful
The leaders team especially Ashley was very good in helping us with our choice of house would recommend any one to use leaders ....
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Comment on agent fees
Good
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“Mariana...”

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Nov 03,2018
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By: 'Mari'
Nov 03,2018
8 people found
this helpful
Worst agency ever. We had just moved out leaving the property in a good state. It was given to us in a very bad condition. At the time I was pregnant and was suffering on how I will brough the baby to that unclean apartment. ...
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By: Oliver Hannam
Nov 28, 2018
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Mari, this is exactly the experience my girlfriend and I had, we were living in a dangerous home and she was mid pregnancy. We have had to move twice now during pregnancy and as were currently in temporary we are going to have to move again. They have now sent us a £2500 bill and refused to pay deposit back. ...

“Landlord...”

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Nov 02,2018
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Jennifer
By: 'Zoe'
Nov 02,2018
1 people found
this helpful
Having been let down by our previous agent, we were very nervous of using a new agent. I cant put into words how delighted we are with Leaders. All the staff at the Derby branch & Wyvern have been more than helpful from the start. They ...
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Comment on agent fees
fine
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“Abysmal service from Leaders Manchester...”

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Nov 02,2018
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By: 'Simon'
Nov 02,2018
5 people found
this helpful
After initially contacting Leaders to market my property for sale, I was informed by the sales manager there would be no reason why my property shouldn't be advertised within the following few days....... The photos were already taken, all that was required was the advert ...
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“Terrible...”

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Nov 01,2018
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By: 'Rok'
Nov 01,2018
4 people found
this helpful
When we came into the property, the house was filthy and flee infested, even though we'd been promised it was clean. When confronting them, they said it was our fault as our (indoor) cat must have brought the flees with her. The house was also ...
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Comment on agent fees
Bad
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“Leaders in lies and incompetence...”

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Oct 26,2018
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By: 'Live'
Oct 26,2018
4 people found
this helpful
From the second they took over £7000 off me, Leaders offered the worst customer service (if you can call it that), I ever received. Always excuses for not replying to emails, taking ages to fix things that had been agreed to be fixed, repeatedly messing up ...
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Comment on agent fees
Very high, but if the service was remotely good I would understand paying it.
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“Moving from London to Brighton...”

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Oct 22,2018
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Spencer
By: 'Uschi'
Oct 22,2018
0 people found
this helpful
Leaders is an international Letting office which deals efficiently with their client.I have been treated and advised very respectfully by their letting agent....
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Comment on agent fees
good
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“Impressed...”

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Oct 18,2018
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Jennifer
By: 'Linda'
Oct 18,2018
2 people found
this helpful
I have to applaud Leaders, especially Jenny who has delivered everything she promised! Jenny went out of her way even in her own time to help us let our house and then found tenants in record time! No other agent offered me this service, I'm ...
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Comment on agent fees
Tm
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“AVOID AT ALL COSTS! THE WORST IN CAMBRIDGE!...”

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Oct 18,2018
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By: 'Kalaivani'
Oct 18,2018
12 people found
this helpful
Leaders is one of the worst real estate agents, at least in Cambridge. First of all, their charges are exorbitant. Absolutely unjustifiable for the service they provide. Apart from rent and 1.5x rent as deposit, I almost ended up paying them a month's rent as ...
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Comment on agent fees
Exorbitant. Not worthy of the service they provide.
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“Couldn't get anything repaired...”

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Oct 16,2018
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Stephen
By: 'Stephen'
Oct 16,2018
3 people found
this helpful
Very disappointing experience. We were tenants for a year and had to wait months to get anything repaired. 3 months to replace bathroom door locks, over 3 months to fix the garage door and over 2 months with no shower. The latter 2 took so long they weren't even ...
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Comment on agent fees
Very quick to charge fees
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“Terrible management...”

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Oct 16,2018
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By: 'JackH.'
Oct 16,2018
6 people found
this helpful
Just shocking. As a landlord very frustrating. No one answers the phones, messages never passed on, invoices incorrect. WISH I HAD NOT RENEWED MY FLAT WITH THESE JOKERS....
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Comment on agent fees
hidden fee for landlord about protection payment.
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“Appalling service...”

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Oct 15,2018
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Bethany
By: 'frustrated'
Oct 15,2018
11 people found
this helpful
Having waited a long time for this property, and having had our phone calls ignored, we made an appointment and went to the office, and were totally ignored by members of staff, and left to a new young lady called Bethany, she took the brunt ...
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Comment on agent fees
Very high fees for service provided.
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“She Earned My Trust...”

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Oct 15,2018
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SHAYLA
By: 'LESIDA'
Oct 15,2018
0 people found
this helpful
Showering somebody with insincere praise is not my style. For when I say something, I mean what I am saying. That is why what I am about to write concerning Shayla Willis comes from my heart. When you go to Shayla for whatever reason, her ...
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Comment on agent fees
For what I paid, I won't complain
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“Awful letting agent...”

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Oct 10,2018
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By: 'Ezza'
Oct 10,2018
17 people found
this helpful
1. high fees 2. landlord was not contacted by leaders when repairs were needed. 3. 4 property managers in 18 months. 4. after 2 weeks of being told our deposit would be back to us within a week it turned out the deposit was sent to the landlord instead of us. 5. when ...
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Comment on agent fees
awful, way too high
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“Avoid this agency at all costs...”

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Oct 10,2018
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By: 'Honest'
Oct 10,2018
9 people found
this helpful
This letting agency is one of the worst in Cambridge. Please try to avoid them if it is possible. If it is not possible, then avoid anyway. They charge high fees for very slow and bad service. In the beginning of our tenancy they "forgot" ...
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Comment on agent fees
Very high fees for lack of service. Bad.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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