Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

Contact Us

Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
View more properties
Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“All staff - especially Charlotte....”

Share on :
Apr 15,2019
Minithumbup
claim your profile
Charlotte
By: 'Gareth'
Apr 15,2019
0 people found
this helpful
Brilliant service from all staff at Leaders - especially our main point of contact Charlotte! Highly competent and personable. Thank you!...
read full review
Comment on agent fees
Fair
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Leaders - I no longer trust or have confidence in this company...”

Share on :
Apr 11,2019
Minithumbdown
By: 'The'
Apr 11,2019
2 people found
this helpful
I rent out three properties through Leaders, however, since they changed from IMS to Leaders I have lost all faith in them to provide a service. Based on my experiences, I consider them to be incapable of managing contractors to enact maintenance and repairs. The ...
read full review
Comment on agent fees
Acceptable for a good service, but excessive for the level of service I have received.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Russell Hopwood
Apr 15, 2019
View all comments (1)
I agree with this, I'm a tenant and been left without heating and hot water for 6 days and they say there is a chance the boiler may be fixed tomorrow. They are less than useless ...

“My leader experience...”

Share on :
Apr 11,2019
Minithumbup
By: 'Djhawtin'
Apr 11,2019
0 people found
this helpful
I am renting my property out and met Sally. I had been nervous about renting but I wish had seen Sally before. She was so knowledgeable about the whole process and really helped to put my mind, at rest. Would highly recommend Leaders and especially ...
read full review
Comment on agent fees
Very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Homeless...”

Share on :
Apr 09,2019
Minithumbdown
By: 'JD'
Apr 09,2019
4 people found
this helpful
We rented A property through this agent for seven years. Not once did we fall into rent arrears or fail an inspection. We spent considerable amounts of our own money maintaining the property. Then we received a letter mistakingly addressed to us informing our landlord ...
read full review
Comment on agent fees
Criminal
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Exceptional Service...”

Share on :
Apr 08,2019
Minithumbup
claim your profile
Lynn
By: 'Caroline'
Apr 08,2019
0 people found
this helpful
This is my fourth rental in Brighton having previously found accommodation through other agents, the care, support and professionalism of Leaders North Laine is exceptional. I actually didn't believe this level of care existed for tenants. Delighted to be renting through them....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“EFFICIENT SERVICE...”

Share on :
Apr 04,2019
Minithumbup
By: 'D'
Apr 04,2019
0 people found
this helpful
I have been a tenant in a Leaders managed property since 2013. The service I have received has been efficient, helpful and friendly at all times throughout my tenancy. In particular, the Property Management Officer in charge of my premises, Nikita Gibson, has always dealt with ...
read full review
Comment on agent fees
Reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Friendly yet professional...”

Share on :
Apr 02,2019
Minithumbup
claim your profile
Jo
By: 'Lin'
Apr 02,2019
0 people found
this helpful
I would like to say that I cannot fault Jo Claxton in any way. Throughout our 9 year tenancy she has been helpful, professional and friendly. Jo always went out of her way to try and resolve any issues and I found her really approachable and ...
read full review
Comment on agent fees
Fair
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great Service...”

Share on :
Mar 28,2019
Minithumbup
By: 'Sam'
Mar 28,2019
0 people found
this helpful
Sam was really helpful when we bought our property through Leaders but at a modern auction. Quick, friendly and professionaln...
read full review
Comment on agent fees
Average
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Cared !...”

Share on :
Mar 24,2019
Minithumbup
claim your profile
craig
By: 'Craig'
Mar 24,2019
0 people found
this helpful
Emily was brilliant helpful and professional. She is a credit to any organisation and really assisted in a short time frame to find a perfect apartment. She was the only agent who followed up and made a stressful move easy and care free...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent!...”

Share on :
Mar 21,2019
Minithumbup
claim your profile
Lauren
By: 'JoanG'
Mar 21,2019
0 people found
this helpful
Lauren went out of her way to help us find a property to rent. One of the best estate agent experiences I've had. Professional, friendly and helpful. The whole office is welcoming and everyone you deal with has the same positive attutude. Some lovely touches ...
read full review
Comment on agent fees
Seemed fair to me.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“AWFUL...”

Share on :
Mar 15,2019
Minithumbdown
claim your profile
Liam
By: 'John'
Mar 15,2019
8 people found
this helpful
Would avoid at all costs! Awful company, lied time and time again. They spoke to me about a contract and made all sorts of promises then sneakily gave me a different contract to sign while I was there. Then claimed they never made any of ...
read full review
Comment on agent fees
Horrendous!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“AVOID AVOID AVOID...”

Share on :
Mar 12,2019
Minithumbdown
By: 'Elliot'
Mar 12,2019
16 people found
this helpful
Leaders are the worst agents I have ever used. They neglected our property and constantly lied to us about when repairs would be carried out. Now, having being forced to move out due to substandard living conditions, they are trying to charge us for the ...
read full review
Comment on agent fees
Ridiculous given the service provided
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Ash
May 10, 2019
View all comments (2)
Reading your comments it’s like I wrote them!! I have had a nightmare with leaders! I’d advise anyone to use them. ...

“Mr....”

Share on :
Mar 05,2019
Minithumbup
claim your profile
Bell
By: 'Hugo'
Mar 05,2019
0 people found
this helpful
We had a problem with hour boiler. We did not have a hot water since morning. Staff (Bell Smith)-the property manager managed to sort out an enginear straight away. This gentelman came in couple of hours and managed to repair our boiler. Very Positive ...
read full review
Comment on agent fees
N/A
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Unreliable person and story teller...”

Share on :
Mar 01,2019
Minithumbdown
claim your profile
Dylan
By: 'Na'
Mar 01,2019
6 people found
this helpful
Unreliable guy and story teller, the whole staff being unreliable and promising to call back and nothing happened for weeks. Dylan will be optimistic and will be knowable but will promise to call back and that will never happen. Other agents will lie to you ...
read full review
Comment on agent fees
Na
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent...”

Share on :
Mar 01,2019
Minithumbup
claim your profile
Chris
By: 'Excellent'
Mar 01,2019
0 people found
this helpful
What a pleasant experience dealing with Chris and Harry at the Cheltenham branch, very helpful and professional service. Thank you for making my move so easy....
read full review
Comment on agent fees
Fair
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thoroughly recommend Leaders. Staff were efficient and friendly (especially Collette and Toni)....”

Share on :
Feb 21,2019
Minithumbup
By: 'Marion'
Feb 21,2019
0 people found
this helpful
Thoroughly recommend Leaders. Great people and customer service. Nothing too much trouble. Had problem obtaining keys for move in date, but with one call, all was sorted....
read full review
Comment on agent fees
Bad point. Initial admin fee was steep.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mitch is always extremely helpful and knowledgable and happy to help....”

Share on :
Feb 21,2019
Minithumbup
claim your profile
Mitch
By: 'Val'
Feb 21,2019
0 people found
this helpful
I have been dealing with Mitch for some considerable time now spanning two tenencies . She is always bright and cheerful and is knowledgable and always happy to help....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Full letting....”

Share on :
Feb 21,2019
Minithumbup
claim your profile
Lisa
By: 'David'
Feb 21,2019
0 people found
this helpful
After letting myself for many years, I decided the time had come to hand over all aspects to a letting agent. LEADERS are doing a good job and it's nice to not get a phone call from a tenant and have to think "what do ...
read full review
Comment on agent fees
Fees are reasonable and comparable.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“War and breakthrough...”

Share on :
Feb 21,2019
Minithumbup
claim your profile
Lesley
By: 'Blanka'
Feb 21,2019
1 people found
this helpful
So basically after a whole war that went down between us and the agency regarding some issues in and surrounding the house, after 3 months of being ignored and called RUDE, we finally had a breakthrough. Miss Lesley Gregory saved the day. Literally. She is our ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Always excellent customer service...”

Share on :
Feb 19,2019
Minithumbup
claim your profile
Aileen
By: 'C'
Feb 19,2019
0 people found
this helpful
I couldn't be happier with the friendly and reliable customer service that I have always got from leaders. Aileen especially can not do enough to help, and her visits are always a pleasure...
read full review
Comment on agent fees
In line with expectations
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Wouldn't go back!...”

Share on :
Feb 18,2019
Minithumbdown
By: 'Yu-Li'
Feb 18,2019
13 people found
this helpful
I would just advise anyone using their service to take a photo of every little thing before and after moving in. Report ANYTHING that goes wrong in the property and ensure they fix it promptly!...
read full review
Comment on agent fees
Before moving in you pay 2 times and a half of the rent. They upped the price of the contact upon renewal. They charge for renewal and they will take as much out of the deposit as they possibly can upon leaving. They force you to get contents insurance which you must show them before moving in. They charge for pets - basically try will charge you for anything possible.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“41 days to get our rent deposit back!...”

Share on :
Feb 15,2019
Minithumbdown
claim your profile
Georgie
By: 'Cathy'
Feb 15,2019
9 people found
this helpful
I wouldn't normally go to the effort to write a review but I wouldn't want anybody else to experience the same stess and upset we did. Mid-tenancy our property was taken over by Leaders, whom immediately (for no good reason) put the rent up. During ...
read full review
Comment on agent fees
Increased our rent for no apparent reason
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Victoria Albert
Apr 04, 2019
View all comments (3)
I had almost identical circumstances, I moved in a very old shabby property, I was only there for 8 months and left the property in a great condiition very confident I would be getting all of my deposit back (although i thought thery may try it on woth a couple of things as agents usually do). To my total shock they were asking for £1400 to cover things that just were not there. They encouranged me to just leave the keys with them and they would do the exiting inspection on their own, and now ...

“Unprofessional, Rude stuff...”

Share on :
Feb 14,2019
Minithumbdown
claim your profile
Lara
By: 'Mina31Grosvenor'
Feb 14,2019
5 people found
this helpful
Unprofessional staff, to point out Ms.Lara Redman, who when asked a question went off the rails. Very unprofessional, the worst customer service I've ever experienced. Her manager, enabling poor customer service, by not investigating the reported rudeness. Their fees are extortionate, yes, but being ...
read full review
Comment on agent fees
Extortionate!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The most helpful staff ever...”

Share on :
Feb 14,2019
Minithumbup
By: 'Bayrak'
Feb 14,2019
1 people found
this helpful
I rented a property at Hove 10 days ago. It was really difficult for me to rent a property when I was in an another country but with the help of the amazing staff of Leaders Hove it became more easier. Especially there is a gentleman ...
read full review
Comment on agent fees
Good
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Hollie was great!...”

Share on :
Feb 12,2019
Minithumbup
claim your profile
Hollie
By: 'Susana'
Feb 12,2019
0 people found
this helpful
My experience with Leaders was a positive one. Hollie Jenman was my point of contact and she was superb, always friendly, polite and patient esconded quickly to all queries &issues. At the end of the tenancy the landlord was being difficult but Hollie managed the ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Good viewing service...”

Share on :
Feb 11,2019
Minithumbup
claim your profile
Alex
By: 'Steph'
Feb 11,2019
1 people found
this helpful
Alex was extremely professional when showing me around the property. He was informative, considerate and patient, allowing me to take my time when viewing the property. He provided me with a list of the associated fees, as well as other properties of interest....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very good...”

Share on :
Feb 08,2019
Minithumbup
claim your profile
Rebekah
By: 'Rebekah'
Feb 08,2019
0 people found
this helpful
Julie and Michelle were both very helpful in getting paperwork done as well as being friendly and happy to help....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Good Customer Service...”

Share on :
Feb 08,2019
Minithumbup
claim your profile
Grace
By: 'RAS'
Feb 08,2019
0 people found
this helpful
Purchased a flat through Leaders in Littlehampton. Grace was very helpful in respect of providing information and also in getting loose ends tidied up quickly and efficiently....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very nice and efficient...”

Share on :
Feb 06,2019
Minithumbup
claim your profile
James
By: 'Marcia'
Feb 06,2019
1 people found
this helpful
James was great with us. Very nice, efficient and helpful all the time! He was always available to help us and clarify our doubts! Very easy going team! Thanks!...
read full review
Comment on agent fees
The fees could be smaller but all agencies do the same. The good thing is the no deposit option!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“VERY DISAPPOINTED!!!...”

Share on :
Feb 03,2019
Minithumbdown
By: 'Letizia'
Feb 03,2019
4 people found
this helpful
Never on time when I booked for viewing properties and last time have been told to wait that someone was coming shortly and after 25 minutes of waiting in cold weather they changed version saying I have to reschedule the appointment. Not professional service. Definitely I ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn