Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Excellent Service...”

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Jun 11,2019
Minithumbup
By: 'Heats'
Jun 11,2019
0 people found
this helpful
The sales team are very helpful, friendly and knowledgeable and throughout the whole buying process this really made it easier - I have friends that have had bad experiences with other agents, I would definitely recommend using them...
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“2 years of shit...”

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Jun 09,2019
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By: 'Redi'
Jun 09,2019
5 people found
this helpful
So we and my housemates have been with these guys for 2 years. In this time, they have booked viewongs on our property without telling us 3 times, booked viewing with less than 24 hours notice twice, almost made myself and another housemate homeless because they "couldn't finish ...
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Extortionate.
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“Great service...”

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Jun 09,2019
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Alex
By: 'Silvia'
Jun 09,2019
0 people found
this helpful
Recently I had to move house and I contacted Leaders in Southsea to help me to find a property .Was the best choice. Alex and Hannah were extremely helpul and I must admit that they went above and beyond to suport me as time was ...
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“Wors experience, just troubles...”

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Jun 06,2019
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By: 'Kat'
Jun 06,2019
5 people found
this helpful
While we were living in the flat, we had several problems regarding shower, hot water, heating, broken toilet. Etc.. The most important, we didn't have hot water and heating for couple of days during winter, which repeated 2 more times and agents did not take any ...
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“Leaders, Portsmouth...”

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Jun 05,2019
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By: 'Mary'
Jun 05,2019
3 people found
this helpful
I wouldn't recommend Leaders in Portsmouth; they just don't work for their money and are unreliable. There are better agents in the area to go with....
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Comment on agent fees
Average.
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“These staff were exceptionally helpful, courteous and always positive. They ......”

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Jun 04,2019
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Seniya
By: 'Southsea'
Jun 04,2019
0 people found
this helpful
These staff were exceptionally helpful, courteous and always positive. They have worked well to let the property over several years and have now successfully negotiated a sale of my flat...
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“Terrible experience throughout....”

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May 31,2019
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By: 'Ryan'
May 31,2019
7 people found
this helpful
I have had constant issues with Leaders from the very start of the letting process. I lease an apartment through Leaders in a managed block of apartments that includes a parking space. Before agreeing to rent the building I asked if there were any building ...
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“Invasive!...”

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May 30,2019
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By: 'Uncomfortable'
May 30,2019
13 people found
this helpful
Have been renting with leaders for almost a year now and have to say it is the worst experience my husband and I have ever had! Upon applying for the property you're interested in and once the relevant fees have been paid, you are BOMBARDED ...
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Comment on agent fees
Slightly more expensive than previous agencies.
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“Excellent service, tailored to what I was looking for....”

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May 29,2019
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Gail
By: 'CDunstan'
May 29,2019
0 people found
this helpful
Gail listened to what I was looking for and put together a portfolio of properties for me to review that all matched my needs. She then arranged viewings within one time slot that was convenient for me. She also took me through the no deposit ...
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N/A
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“Lauren was a great help with finding a property farst and I was able to move forward quickly big thanks to Lauren...”

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May 28,2019
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Lauren
By: 'Chris'
May 28,2019
0 people found
this helpful
Lauren was most helpful and pashant as I am working a lot the time and always kept me up to date with what's going on . We had some trouble with the lettings hup but other than that all went well...
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Comment on agent fees
Good
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“Good sale...”

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May 26,2019
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Alexander
By: 'David'
May 26,2019
0 people found
this helpful
I'd like to Thank Alex and Ben for their help in a speedy Sale of my property and the constant updates for letting Me Know at what stage the sale was at....
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“INEPT HANDLING OF MY PROPERTY...”

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May 24,2019
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Hollie
By: 'PROLONGED'
May 24,2019
4 people found
this helpful
THIS COMPANY HAS PUT ME IN A SITUATION WITH THE ELECTRICITY BOARD BY NOT TAKING PICS OF CHECK-OUT METER READINGS!! IN THE AMOUNT OF OVER £1,000.00 WHEN IN ESSENCE MY PAYMENT SHOULD HAVE BEEN JUST 7-MONTHS WHICH WOULD HAVE AMOUNTED TO JUST OVER £44.00 AS THE PROPERTY ...
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Comment on agent fees
TOO MUCH PAID AS NOT MUCH HELP GIVEN!!!!!
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“Oh my God...”

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May 20,2019
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By: 'Ross'
May 20,2019
14 people found
this helpful
Not being well versed on the rental market, didn't really know what to expect. Our initial dealings were with IMS Lettings (Leaders then bought them out) and they were bad enough, eventually we refused them entry to property to do property checks. Then Leaders took ...
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“Avoid...”

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May 17,2019
Minithumbdown
By: 'Matt'
May 17,2019
7 people found
this helpful
Truly awful. Took ages to repair issues in flat or didn't at all. Then insisted on expensive check out clean and added on more cash on behalf of landlord to do up his property. Avoid!...
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“Horrible experience...”

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May 15,2019
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By: 'Sima'
May 15,2019
4 people found
this helpful
Please for your own good just use a different agency or OpenRent. I had the most horrible experience and don't wish this stress on my worst enemy....
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Comment on agent fees
Just ridiculous
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“Well organised and efficient...”

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May 15,2019
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Grace
By: 'Clive'
May 15,2019
0 people found
this helpful
Viewings were well-organised. Grace Jenkins kept me up to date by e-mail, and was generally very helpful with the buyers. We accepted £5k less than the pre-sale estimate for a chain-less transaction, so the original estimate was realistic....
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Comment on agent fees
I thought they were reasonable for the service provided.
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“sales...”

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May 13,2019
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Turner
By: 'Littlehampton'
May 13,2019
0 people found
this helpful
purchased through Turner and Grace in Littlehampton, they were extremely helpful and kept us updated through every step all the way to completion. I would recommend Turner and Grace, not overly enamoured with Leaders as a company but those 2 are a credit....
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N/A
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“Avoid......”

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May 10,2019
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Natasha
By: 'Ash'
May 10,2019
14 people found
this helpful
All the 5 star reviews on her are by staff members friends and family. The staff aren't professional and don't want to help you when you have an issue. I was a landlord and I was shocked how my tenants were treated so poorly too. Shocking ...
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Comment on agent fees
Agent fees would of been ok if they had done their job and looked after my tenants and my property.
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By: P.Griffin
May 19, 2019
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Total liars. Willing to put people's safety at risk who live in apartment blocks for the sake of making profit. Keep away from this firm. ...

“Tenant Experience - Step down from experience with other agencies...”

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May 10,2019
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By: 'Derby'
May 10,2019
2 people found
this helpful
Having the benefit of experiencing alternative agencies in the Derby marketplace I rate Leaders as poor in areas of customer engagement and process management. Some examples Initial meeting with the agent to view the property was poor as he was just completing an argument with ...
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Comment on agent fees
Average
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“Avoid avoid...”

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May 08,2019
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By: 'Abdalla'
May 08,2019
13 people found
this helpful
I had to put star even they dont deserve it . the worst customer service and worst letting agency. Most of the reviews here are fake made by thier own members of stuff who work for leaders . I have had there worst experience, i have told ...
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Comment on agent fees
Rip you off, they dishonest stuff and agent
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“Excellent Services...”

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May 07,2019
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Angus
By: 'Angelyn'
May 07,2019
0 people found
this helpful
I found Angus The Leaders estate agents extremely very helpful and professional. He kept me informed throughout the process until at the end. The whole office is very welcoming and friendly especially Charlotte the Manager is very helpful and the maintenance. I would highly recommend ...
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“Terrible...”

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May 04,2019
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Mark
By: 'Mark'
May 04,2019
4 people found
this helpful
We had a 1 pm appointment for a property at Bedrock, Barlaston, Nr Stone. The agent turned up 10 minutes late( ( no apology). There was another couple with their children booked at the same time. She had the wrong key with her so we could not access ...
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“The worst...”

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May 03,2019
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By: 'Eljo'
May 03,2019
6 people found
this helpful
One of the worst experiences we've had dealing with an estate agent. Met with countless issues, incorrect paper work, lack of communication and ultimately only in it for the money, horrifically high admin fees, which are completely unnecessary. Trying to get a response via email ...
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Comment on agent fees
Horrific agent fees, where we are now it's half the price of leaders, we also don't have to pay to renew out tenancy which we had to do PER PERSON with leaders.
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“Very conscious...”

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Apr 30,2019
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By: 'Dalia'
Apr 30,2019
0 people found
this helpful
I have worked with Nick and Louis .they have tried very hard to find the right tenant for me .put a lot of time and effort .I am pleased with the results . Thank you ,Mrs.Brown...
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“House Sale...”

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Apr 25,2019
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Molly
By: 'James'
Apr 25,2019
0 people found
this helpful
The sales service provided by Keyan and his team, in particular Molly, was first class. I was kept updated regularly on the progress of my sale and assisted where necessary on issues not familiar to me....
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Comment on agent fees
Fees were in keeping with other local agents and in some cases very competitive
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“Excellent service from Chris Trott...”

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Apr 23,2019
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By: 'A'
Apr 23,2019
0 people found
this helpful
A rather long drawn out purchase !! Loads of problems along the way. Chris Trott could not do enough for me he helped and supported me on many occasions I cannot thank him enough . I thoroughly recommend Chris to anyone thinking of purchasing a property....
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“It was horrible...”

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Apr 18,2019
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Charlotte
By: 'Chelsea'
Apr 18,2019
4 people found
this helpful
If there was a reward for worse estate agents they would win hands down. On the day I was moving into my new property Leaders canceled the move on me 4 times on the day because they had failed to complete my credit check even though ...
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“They keep your deposit with made up claims. No morals. If I could give 1 star I would...”

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Apr 18,2019
Minithumbdown
By: 'Carl'
Apr 18,2019
4 people found
this helpful
They made up that a garden was over grown when on the form it detailed the garden was a mess when moved in. Kept £150 of our money when they shouldn't have. Robbers....
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Comment on agent fees
Bad with no communication
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“Frozen...”

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Apr 17,2019
Minithumbdown
By: 'Russell'
Apr 17,2019
2 people found
this helpful
This describes how we are in the house and the agents attitude. We are now in our 6th day without heating or hot water. The agents attitude is disgusting it's like we're putting them out keep phoning to find out what is happening. Not once ...
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“Julie Sarisbury Green...”

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Apr 16,2019
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Julie
By: 'Shannon'
Apr 16,2019
0 people found
this helpful
Julie was amazing from start to finish on the viewing, and after with explaining how the process worked and what I needed to do next, I fell in love with the place I viewed but I've always found when moving if I don't get a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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