Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“The lettings department are excellent, especi......”

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Sep 14,2019
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dan
By: 'Lynn'
Sep 14,2019
1 people found
this helpful
The lettings department are excellent, especially Dan who I dealt with mostly from start to finish. I would highly recommend Leaders in Fareham!! Brilliant service....
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“I let out my flat through Leaders Lewisham an......”

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Sep 13,2019
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By: 'Alex'
Sep 13,2019
4 people found
this helpful
I let out my flat through Leaders Lewisham and hands down its been the worst customer care I have ever experienced. The tenants they found for the flat illegally sublet the property and of course they knew nothing about this. Their support in trying to ...
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“Fantastic service....”

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Sep 13,2019
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Bell
By: 'Gift'
Sep 13,2019
0 people found
this helpful
Fantastic service. We rented a flat for 9years and we never had a problem not once. We have recently moved to a house under Leaders and the transition was very smooth. Bel Smith who was managing the flat and is now managing the house we ...
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“Dishonest, innefective...”

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Sep 10,2019
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By: 'Emma'
Sep 10,2019
15 people found
this helpful
I've been renting with Leaders Derby for years and every single interaction has been stressful. Maintenance issues have gone 18 months without resolution, emails are often ignored, and I honestly don't feel that we can trust our property manager to tell the truth to us or ...
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“Excellent team ......”

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Sep 05,2019
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James
By: 'Caroline'
Sep 05,2019
0 people found
this helpful
Great service with a less than straight forward tenancy. Jessica was helpful and very sensible and along with Nadia and James who all helped with the renting of my mum's house. I would highly recommend them....
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“fine in the end, stressful to deal with....”

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Sep 03,2019
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By: 'Ethan'
Sep 03,2019
0 people found
this helpful
constantly frustrating and slow, website didn’t work to accept payments, they took so long to come up with a tenancy agreement but chased for signatures and payments within the hour. giving them three stars because ultimately everything went ok with the move but it ...
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“Received a very professional helpful service ......”

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Aug 27,2019
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By: 'Dawn'
Aug 27,2019
0 people found
this helpful
Received a very professional helpful service from Leaders when we bought a flat through them this month. Adam in particular was very knowledgeable and reassuring. He guided us through the process and nothing was too much trouble for him. If this is an example of ...
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“5 STAR SERVICE...”

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Aug 15,2019
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Mitch
By: 'Tammy'
Aug 15,2019
0 people found
this helpful
We have been renting a property for four and half years from leaders estate agents. We've had a few hiccups with maintenance due to landlords failure to upkeep the property. But I must say the few issues we did stumble across was dealt with by ...
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“I dealt with Gail at the Haywards Heath branc......”

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Aug 08,2019
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Gail
By: 'william'
Aug 08,2019
0 people found
this helpful
I dealt with Gail at the Haywards Heath branch and found her service excellent. She tried really hard to find somewhere that suited our needs. Would recommend....
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“Our honest experience...”

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Aug 01,2019
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By: 'Jen'
Aug 01,2019
1 people found
this helpful
We rented a house through Leaders for 18 months and generally had a good experience with them. Any repairs that needed doing were sorted, but communication could be a bit slow sometimes. Lisa who did the regular property checks was lovely and a credit to Leaders. ...
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“Thank you!...”

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Jul 30,2019
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By: 'Mark'
Jul 30,2019
0 people found
this helpful
Hi! I am really happy, because I have found this agency! My agent was helpful, quick and trustworthy. She has found a house for us what we was looking for!...
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“Money for old rope...”

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Jul 29,2019
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By: 'Neale'
Jul 29,2019
7 people found
this helpful
I have rented several houses through various agencies - this one seems to like grabbing money for old rope and charging tennants for everything - even yearly to renew contracts - also good luck getting any money you are owed back from them at the ...
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“Disappointed...”

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Jul 25,2019
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By: 'Jane'
Jul 25,2019
7 people found
this helpful
Working part time at the moment due to raising a young family and even with a guarantor, reference from last two estate agents for the last five years and six months rent up front, would not consider me for a rental....
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“Very kind, helpful agent, evetything was so s......”

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Jul 22,2019
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By: 'Alexa'
Jul 22,2019
0 people found
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Very kind, helpful agent, evetything was so simple and professional. We are very happy with our new home, thank you!...
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“We should have known better after our first b......”

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Jul 18,2019
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Sandi
By: 'Sandi'
Jul 18,2019
8 people found
this helpful
We should have known better after our first bad experience with this company. However we decided to give them another chance and the young agents showing the property were brilliant. Then we signed the lease and that was the end of the good service. We ...
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“No clear information provided reg NDO...”

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Jul 18,2019
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Tyrone
By: 'Vijay'
Jul 18,2019
6 people found
this helpful
Rented a property from Leaders last year. I was not given complete information regarding No deposit option. IT was not clearly mentioned to me that the NDO fee is not refundable and it is an additional rent. This had cost me close to £400 loss...
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“Excellent service!! Truly appreciate the time......”

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Jul 17,2019
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Sooraj
By: 'Sooraj'
Jul 17,2019
0 people found
this helpful
Excellent service!! Truly appreciate the time, effort and sincerity Ms Dawn Hatt has put into finding us a nice place to move with my family....
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“Useless and let down...”

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Jul 15,2019
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By: 'Gary'
Jul 15,2019
16 people found
this helpful
I had my window smashed. Called emergency line as it was early hours of the morning. Got told someone would come out shortly. No-one came. Then they came the following day, they taped my window for a short term resolution. I got told someone will ...
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“I have never understood why people are so der......”

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Jul 11,2019
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By: 'Laurie'
Jul 11,2019
2 people found
this helpful
I have never understood why people are so derogatory about estate agents having had reasonable experiences before but I have to say how appalled and very disappointed I am in the service from Tony & Ryan at Redhill. Initially they were very keen and kept me ...
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“Bromsgrove team are the worst letting team I ......”

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Jul 10,2019
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By: 'Burhan'
Jul 10,2019
4 people found
this helpful
Bromsgrove team are the worst letting team I have ever seen or dealt with, water leaking for about a year, only fixed when leaked to neighbour below, when fixed I was left with bathroom without flooring simply because leaders did not tell contractor to fix ...
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“Leaders New Milton have been managing my properties for some ......”

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Jul 06,2019
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By: 'Patricia'
Jul 06,2019
1 people found
this helpful
Leaders New Milton have been managing my properties for some years now. They seem to have the balance of looking after the landlord, the tenants & managing the properties just right. The communication skills of the whole team is excellent. I would happily recommend this hard ...
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“Students Landlords - Does this Company protec......”

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Jul 02,2019
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By: 'Richard'
Jul 02,2019
6 people found
this helpful
Students Landlords - Does this Company protect your interests? Without Prejudice By Richard Hill - Former MD of Heritage Property It gives me no pleasure to leave this review but I believe Leader’s student landlords need to be aware that the Company is failing ...
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“Students Landlords - Does this Company protec......”

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Jul 02,2019
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By: 'Richard'
Jul 02,2019
0 people found
this helpful
Students Landlords - Does this Company protect your interests? Without Prejudice By Richard Hill - Former MD of Heritage Property It gives me no pleasure to leave this review but I believe Leader’s student landlords need to be aware that the Company is failing ...
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“Quite helpful and accommodating in special circumstances...”

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Jul 02,2019
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Bethany
By: 'Chathurika'
Jul 02,2019
0 people found
this helpful
I had to find a property before I moved in to the UK because I came with my family and had no relatives or friends who could temporarily accommodate us. I left messages with several real estate agencies and only 2 including the Leaders even bothered ...
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“Tenants Beware!...”

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Jun 29,2019
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By: 'Peter'
Jun 29,2019
10 people found
this helpful
Tenants Beware! Be very careful when renting with this company, particularly when it comes to leaving the property. They will attempt to charge an extortionate amount from your deposit even when this is not warranted. I my own case I left the property in the ...
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“Find a tenant...”

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Jun 26,2019
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Aaron
By: 'JULIA'
Jun 26,2019
0 people found
this helpful
I used Leaders for the first time to find me a tenant for a property,I can honestly say Aaron and the other staff were fantastic.I wanted just a tenant find everything went very smoothly from start to finish,and as told by Aaron ...
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“I purchased a property through Leaders and fo......”

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Jun 25,2019
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Samual
By: 'Nikki'
Jun 25,2019
0 people found
this helpful
I purchased a property through Leaders and found the process ran smoothly with as little stress as possible! Sam tang me weekly with updates and worked with all the various people in the chain to ensure everything went through as quickly as possible....
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“Amazing Service...”

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Jun 17,2019
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By: 'Bimini'
Jun 17,2019
0 people found
this helpful
Nikki Kirk has looked after the rentals for our flat for many years now and we cannot fault her service and that of her team. From time to time we all experience naughty tenants and when this occurs, it can be very distressing, but with ...
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Comment on agent fees
Excellent value
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“Avoid at all costs!!...”

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Jun 17,2019
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By: 'Ste'
Jun 17,2019
22 people found
this helpful
Avoid Leaders Derby at all costs. I strongly urge you to use a different estate agents if you are looking to rent a property. The most unhelpful, unprofessional, disorganised and downright dishonest company I have ever had the misfortune of dealing with. Starting off with ...
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“Rented with Leaders for a year.Seemed professional, but they tried to charge me for all the refurb costs.Avoid if you are trying to save money....”

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Jun 14,2019
Minithumbdown
By: 'Sarah'
Jun 14,2019
0 people found
this helpful
Seemed Professional Avoid if you are trying to save money or starting out in life. Will try to charge you for everything. Recommended the no deposit option & recommended insurance~ still showed lack of intergrity....
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Comment on agent fees
Very expensive. Very confusing.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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