Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

Contact Us

Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
View more properties
Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Sale of flat...”

Share on :
Oct 30,2019
Minithumbup
claim your profile
Grace
By: 'MD'
Oct 30,2019
0 people found
this helpful
Leaders had previously managed my flat, and I used their sales department when I wanted to sell it. Grace and Turner were very helpful, particularly since I was not in occupation of the flat and I had to rely on them to sort things out ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I only have one positive to share - the contr......”

Share on :
Oct 28,2019
Minithumbdown
By: 'Ann'
Oct 28,2019
2 people found
this helpful
I only have one positive to share - the contractors Leaders recommended. Anytime Installations have saved the day by completely refurbishing by 2 bedroomed rental property. The whole experience from beginning to end has been seamless, stress free and completed at a fair price. Leon is ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid at all costs...”

Share on :
Oct 25,2019
Minithumbdown
By: 'Shane'
Oct 25,2019
13 people found
this helpful
Absolute shambles of a so called company, bordering on the fraudulent. Deal with these chancers at your own peril. Left the property in a better state than when we found it, but they still tried to charge for non existent things, even taking photos of ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very pleased with leaders Littlehampton! I ha......”

Share on :
Oct 25,2019
Minithumbup
claim your profile
Grace
By: 'Lottie'
Oct 25,2019
1 people found
this helpful
Very pleased with leaders Littlehampton! I had dealings with Grace & Turner & would highly recommend them. They were quick to answer my emails & helpful with my questions. Thank you so much....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Professional and Friendly...”

Share on :
Oct 23,2019
Minithumbup
claim your profile
Vicky
By: 'Caro'
Oct 23,2019
0 people found
this helpful
Vicki and Tom have just secured a new tenant for me and have been there to assist with any issues that have arisen. They are quick to respond to any queries I have and have been helpful, professional and efficient. Once again I would recommend ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“COMPLETELY INCOMPETENT MANAGEMENT SERVICE...”

Share on :
Oct 18,2019
Minithumbdown
By: 'James'
Oct 18,2019
13 people found
this helpful
I am a landlord with a number of properties in and around Manchester and can honestly say Leaders in Manchester are the most disorganised crew I have ever had the misfortune to be involved with. Staff turnover is so high, the people there have no ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very helpful and proactive staff. They hunted......”

Share on :
Oct 17,2019
Minithumbup
claim your profile
shannon
By: 'farrukh'
Oct 17,2019
1 people found
this helpful
Very helpful and proactive staff. They hunted down missing information and documents to ensure exchange happened promptly. Showed us the property more than once at our request. Keep up the good work....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A big thank you to Lisa for her efficiency, t......”

Share on :
Oct 15,2019
Minithumbup
claim your profile
Lisa
By: 'Lizzie'
Oct 15,2019
0 people found
this helpful
A big thank you to Lisa for her efficiency, thoroughness and dedication in a difficult situation. I very much appreciated her understanding and her travelling with me to the end in obtaining a successful outcome. I am a grateful customer....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have rented my flat from Leaders since they......”

Share on :
Oct 15,2019
Minithumbup
By: 'Kathy'
Oct 15,2019
0 people found
this helpful
I have rented my flat from Leaders since they first came to Bedford. They have always been fair and straightforward to work with and I am happy to continue to remain with them....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“IF YOU ARE A TENANT AVOID AT ALL COSTS!...”

Share on :
Oct 13,2019
Minithumbdown
By: 'Avoid!'
Oct 13,2019
9 people found
this helpful
This company are a flock of vultures as far as tenants are concerned. Having been a tenant with them for over 3.5 years, I have been treated appallingly throughout. Examples include: 1. I had a leak in my upstairs bathroom, which was coming through the light fitting ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am very grateful to Holly for helping me th......”

Share on :
Oct 13,2019
Minithumbup
claim your profile
Holly
By: 'Rui'
Oct 13,2019
0 people found
this helpful
I am very grateful to Holly for helping me throughout the rental process. She is very patient and her service is very good. And she responded to the mail in a timely manner. I think renting a room at Leaders is a pleasant experience for ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Steph is our new property manager and has bee......”

Share on :
Oct 12,2019
Minithumbup
claim your profile
Steph
By: 'helen'
Oct 12,2019
0 people found
this helpful
Steph is our new property manager and has been so helpful in making recommendations and overseeing significant improvements to our flat. She came up with good ideas and liaised with contractors for us to get the upgrades completed. We are delighted with the work that ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Been with Leaders' flat renting since August ......”

Share on :
Oct 11,2019
Minithumbup
claim your profile
Karen
By: 'Jason'
Oct 11,2019
0 people found
this helpful
Been with Leaders' flat renting since August 2016, maintenane staff acts quickly on problems that need to be ammended as soon as they can. You can rely on them on every help you need....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rubbish service...”

Share on :
Oct 11,2019
Minithumbdown
By: 'Kenneth'
Oct 11,2019
10 people found
this helpful
Since Leaders took over City Lettings in Norwich, their service standards have steadily fallen and all you ever get as a landlord is another apology for failing to act or communicate. Unfortunately, you cannot terminate your contract with them until the end of a tenancy. ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely disgusting. Moved in not long ago .....”

Share on :
Oct 08,2019
Minithumbdown
By: 'Aimee'
Oct 08,2019
9 people found
this helpful
Absolutely disgusting. Moved in not long ago and the place was filthy, mould is growing up the bath and they are refusing to do anything about it. I’m having to pay for legal advice. These people only want your money and do not care ...
read full review
Attachments

Review file
Review file
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We rented a 4 bed property in Eastbourne, whe......”

Share on :
Oct 07,2019
Minithumbdown
By: 'Peter'
Oct 07,2019
5 people found
this helpful
We rented a 4 bed property in Eastbourne, when we moved in the kitchen was disgusting and paintwork was worn and tired. We complained and got some money for cleaning ourselves. Throughout the rental there was a complete lack of communication especially from the manager. We ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Expensive and incompetent!...”

Share on :
Oct 06,2019
Minithumbdown
By: 'Rob'
Oct 06,2019
7 people found
this helpful
We rented a house in north end for 2 years. The place was very worn, old thin carpets, bathroom uninsulated, generally in need of some TLC. All inspections went without any issues. Scaffolding up for 11 months in the back garden which their office had no idea ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rent...”

Share on :
Oct 02,2019
Minithumbdown
claim your profile
Emma
By: 'Milan'
Oct 02,2019
7 people found
this helpful
Watch out people, until the last day they lied to me, I paid them a deposit everything was fine they also give me a date when i can move in, beware of Emma, Two days before moved in, she let me down...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A huge thank you to property manager Phoebe G......”

Share on :
Oct 01,2019
Minithumbup
By: 'Dennis'
Oct 01,2019
0 people found
this helpful
A huge thank you to property manager Phoebe George for a very efficient and professional service. She is always a pleasure to deal with, very accommodate and we will definitely recommend her....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“they don't represent the interests of the lan......”

Share on :
Oct 01,2019
Minithumbdown
By: 'Nick'
Oct 01,2019
9 people found
this helpful
they don't represent the interests of the landlord or the tenant. They represent themselves. Never managed the property, never represented the interests of the landlord. I like my landlord so I don't want them to get hurt. But I find myself in a position where ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Gold Stars for Julie & Karen...”

Share on :
Sep 27,2019
Minithumbup
claim your profile
Julie
By: 'Grace'
Sep 27,2019
0 people found
this helpful
Julie and Karen have been so helpful throughout the whole process. After having a bit of a mare in the beginning they were more than helpful and fighting my corner the whole way. Being a first time renter it can be quite daunting going at ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I wouldn't recommend renting with leaders or ......”

Share on :
Sep 27,2019
Minithumbdown
By: 'Mr'
Sep 27,2019
17 people found
this helpful
I wouldn't recommend renting with leaders or ever use the no deposit option. It's a money making scheme plus me and my girlfriend had to pay £100 for dust even though we cleaned the property....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Thank you to Abigail Evans for all her effort......”

Share on :
Sep 27,2019
Minithumbup
claim your profile
Abigail
By: 'Mark'
Sep 27,2019
0 people found
this helpful
Thank you to Abigail Evans for all her efforts find us new tenants. She has been very professional, helpful & efficient finding us new tenants...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“5 /5 Great customer service all round...”

Share on :
Sep 27,2019
Minithumbup
claim your profile
Rachel
By: 'Henry'
Sep 27,2019
0 people found
this helpful
5 /5 Great customer service all round - made this a great experience- Hazel took me for my viewing - Rachel Sly helped me to land the tenancy I was looking for - team happilyarranged a second viewing for me and then they helped me to collect ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Leaders were the third estate agent in a very......”

Share on :
Sep 25,2019
Minithumbup
claim your profile
Deb
By: 'Deb'
Sep 25,2019
0 people found
this helpful
Leaders were the third estate agent in a very long process of trying to sell my house. After being let down by other estate agents I cannot stress enough how helpful they have been and having finally moved I would like to thank them all ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Communication...”

Share on :
Sep 24,2019
Minithumbdown
By: 'Charles'
Sep 24,2019
15 people found
this helpful
As with many other reviews we were let down by Leaders on many occasions. We were allocated a property manager named Dan with whom we never met or were able to speak with on the phone. He did virtually nothing during our time with Leaders. ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Juliet Hood-Leverett
Feb 24, 2020
View all comments (1)
I was thinking it was just me that was experiencing terrible service as a landlord. How did you finish with leaders? Did you have to give them notice whilst current tenant was in. I no longer want them dealing with my house. ...

“Highly recommend...”

Share on :
Sep 24,2019
Minithumbup
claim your profile
Ashley
By: 'Sam'
Sep 24,2019
2 people found
this helpful
I have rented a flat with Leaders in Southampton and Ashley Gleeson have been extremely responsive, proactive and professional. I would highly recommend this agency....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Avoid renting with Leaders...”

Share on :
Sep 18,2019
Minithumbdown
By: 'Scott'
Sep 18,2019
9 people found
this helpful
The no deposit option is a scam. Paying into the scheme does not count towards any kind of deposit and leaves the tenant liable to pay costs at the end of your tenancy, which you have no choice but to pay as they make you ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Leaders have been really excellent in helping......”

Share on :
Sep 18,2019
Minithumbup
claim your profile
Jess
By: 'Lydia'
Sep 18,2019
0 people found
this helpful
Leaders have been really excellent in helping us rent our property. They were super helpful, friendly and have found us two sets of great tenants. When I was having admin difficulties, they were quick to help and sorted it very quickly. Can’t recommend them ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Customer Service 5*...”

Share on :
Sep 17,2019
Minithumbup
claim your profile
Jasmine
By: 'Hannah'
Sep 17,2019
0 people found
this helpful
Brilliant service received from Jasmine. She couldn't of been more helpful. I was only enquiring however I would definitely recommend Leaders. Thank you...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn