Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“WORST LETTING AGENT EVER STAY FAR AWAY!!!!...”

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Apr 22,2020
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Lauren
By: 'Holly'
Apr 22,2020
3 people found
this helpful
Shocking service from start to finish, staff misinform you with incorrect information, rude staff and manager, reported issues never dealt with promptly, data protection breach where my personal number was given out to numerous different contractors when I gave my notice to the property without ...
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“They hold your deposit longer than they should...”

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Apr 17,2020
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By: 'Luis'
Apr 17,2020
2 people found
this helpful
17 days after getting the report back from the end of tenancy check-out inspection where nothing detected was tenants responsibility and we still haven’t received the deposit back... 8 days ago we received an email from the TDS that the money had been released by Leaders ...
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“Terrible experience from start to finish – avoid using Leaders...”

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Apr 09,2020
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By: 'Stephen'
Apr 09,2020
2 people found
this helpful
My wife and I rented a 3 bedroom property in Hove with Leaders in 2019. Our entire interaction and experience with the Property Management Team and the property itself was appalling and extremely stressful throughout our tenancy. Here were our main issues: • The Property Management team. The ...
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“Appalling. Whilst communication was average a......”

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Apr 08,2020
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Helen
By: 'Daniel'
Apr 08,2020
2 people found
this helpful
Appalling. Whilst communication was average at best, my local office came across frustrated and completely uncaring for my genuine concerns - I had to intervene myself because I had lost trust in my agent. A poor subjective character assessment of tenants and woeful lack of ...
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“If I could rate them worse I could. Leaders s......”

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Apr 08,2020
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By: 'Tom'
Apr 08,2020
3 people found
this helpful
If I could rate them worse I could. Leaders single handedly ruined my attempts at renting in Brighton. I expected them - being a large company - to be professional, and at first they seemed okay. When we eventually found issues within the flat we ...
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“Avoid this company if you are ever thinking o......”

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Apr 07,2020
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By: 'Kathryn'
Apr 07,2020
2 people found
this helpful
Avoid this company if you are ever thinking of letting your property. We had Leaders manage the letting of our home whilst mostly living overseas between 2013 and 2020 and they can only be described as shoddy, uncaring, unprofessional and I have no idea how they could ...
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“Customer service almost non existent. Wont an......”

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Apr 06,2020
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By: 'Tom'
Apr 06,2020
2 people found
this helpful
Customer service almost non existent. Wont answer your calls but will call non stop if they want to increase your rent. Found out from landlord rental increase wasn't instigated by them and agreed with landlord directly to keep it the same as we'd been playing ...
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“Amazing customer care....”

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Apr 01,2020
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By: 'Sarah'
Apr 01,2020
0 people found
this helpful
Amazing customer care. I rent through Leaders, and emailed a request late evening. Even though the offices are closed, they sent someone to my property the very next morning. Very impressed, especially under very difficult circumstances....
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“Avoid at all costs! I am a former letting a......”

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Mar 31,2020
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Sall
By: 'Gabriella'
Mar 31,2020
6 people found
this helpful
Avoid at all costs! I am a former letting agent so I feel my review has some standing. To start with Leaders seemed on the ball, friendly and efficient. Then they closed the Redditch branch and combined it with the Bromsgrove branch. It went downhill, ...
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“We had to move out very quickly and Helen and......”

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Mar 30,2020
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Helen
By: 'Kerri'
Mar 30,2020
0 people found
this helpful
We had to move out very quickly and Helen and the whole team leaders were extremely helpful. Our experience with leaders Has been excellent would recommend them to anyone...
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“Mya,is certainly a good representative for le......”

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Mar 17,2020
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Mya
By: 'Verna'
Mar 17,2020
1 people found
this helpful
Mya,is certainly a good representative for leaders. I joined the agency to rent my property end jan to rent my property, the initial showing of the property measurements photos etc was good. Then it went slow. No contact or feedback! After explaining all this ...
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“The best renting agency...”

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Mar 16,2020
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By: 'Tatiana'
Mar 16,2020
0 people found
this helpful
I am renting a property in Boscombe for already 4 years and find the service of Leader's team just perfect - no hidden issues, prompt response to any problem, good maintenance of the whole building, both inside and outside. Can't be more happy after not the ...
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“The best renting agency...”

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Mar 16,2020
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By: 'Tatiana'
Mar 16,2020
0 people found
this helpful
I am renting a property in Boscombe for already 4 years and find the service of Leader's team just perfect - no hidden issues, prompt response to any problem, good maintenance of the whole building, both inside and outside. Can't be more happy after not the ...
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“Excellent property management service...”

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Mar 16,2020
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Claire
By: 'alan'
Mar 16,2020
1 people found
this helpful
Claire page has provided a brilliant property management service after a property owned and let to a tenant by my wife supposedly developed 'problems' in a bathroom. Claire was extremely quick to react to the situation, involving water seeping from a bathroom source, shower and ...
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“Our first move!...”

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Mar 13,2020
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Kim
By: 'Robyn'
Mar 13,2020
0 people found
this helpful
It was our first time moving home and we saw how fantastic the service was from leaders. Everyone we spoke to was really friendly and helpful, couldn't fault them. Kim was so helpful and made the process go so smoothly and quickly, she kept me ...
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“Helen and her team secured a tenant for my go......”

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Mar 09,2020
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Helen
By: 'Paul'
Mar 09,2020
0 people found
this helpful
Helen and her team secured a tenant for my goddaughters apartment in Gosport within ten days of it being on the market at a very good rental value. This is the second time she has achieved this as the apartment was also let for a ...
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“AVOID LIKE THE PLAGUE...”

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Mar 09,2020
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By: 'Jordan'
Mar 09,2020
1 people found
this helpful
1 Star I felt was too much for this estate agents after hearing about there No deposit Scheme I thought it was a brilliant idea and an easy way to leave home and stand on my own two feet at a young age. On first arrival ...
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“Never ever rent with this bunch of con artist......”

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Mar 06,2020
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By: 'Michelle'
Mar 06,2020
8 people found
this helpful
Never ever rent with this bunch of con artists. First property we moved to, we were assigned Courtney as our property manager. We requested repairs and said we wanted to be in. Went on holiday, came back to find someone had been in our garage, ...
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“The worst agentcy to have worked with.My wh......”

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Mar 06,2020
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By: 'Shweta'
Mar 06,2020
2 people found
this helpful
The worst agentcy to have worked with. My whole experience with Leaders in Kingston London has been really pathetic. Not at all customer friendly, very rigid in their approach. First they will keep on send you pressurising mails from the agent and their sales progression ...
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“Would like to say how kind and caring the sta......”

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Mar 03,2020
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By: 'susan'
Mar 03,2020
1 people found
this helpful
Would like to say how kind and caring the staff are at Leaders, Ipswich. I was with friends and I called in to ask directions to the train station. We were up against the clock but decided to wait for a taxi as the weather ...
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“Professional and efficient rental process.I......”

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Feb 26,2020
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Russell
By: 'Adam'
Feb 26,2020
0 people found
this helpful
Professional and efficient rental process. I have rented the property form Leaders this month and so far I am very pleased with the relation I have established with the team and the process itself. The aspects which I liked most are: * all documents and application ...
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“I rent a property through leaders Loughbrough......”

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Feb 26,2020
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By: 'Tara'
Feb 26,2020
0 people found
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I rent a property through leaders Loughbrough and whenever I ring they are always happy to help me with any queries. Amy is brilliant and an absolute credit to the team. No job is too big to help with....
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“Tenants and landlords beware...”

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Feb 25,2020
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By: 'mark'
Feb 25,2020
2 people found
this helpful
Tenants and landlords beware! We rented a house from leaders in December 2015 and throughout our tenancy the service from them has been dreadful. Indeed upon leaving this year we found out are initial deposit wasn’t protected in the tenancy deposit scheme until February 2017. It’...
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“Nikki Kirk and her team have always provided ......”

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Feb 24,2020
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By: 'Richard'
Feb 24,2020
0 people found
this helpful
Nikki Kirk and her team have always provided us with excellent and efficient service - as well as being a happy and a generally a well co-ordinated team. A real pleasure to work with Nikki over the many years that she has handled the rental ...
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“Why did we not see the warning signs? .......”

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Feb 22,2020
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By: 'Mandie'
Feb 22,2020
3 people found
this helpful
Why did we not see the warning signs? They didn't get back to us when we enquired about the property and we had to do the chasing. After travelling 140 miles to view an apartment for my daughter, we were told just minutes before the appointment ...
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“Rude, lying, aggressive, and lack of good customer service!...”

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Feb 20,2020
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By: 'Mr'
Feb 20,2020
8 people found
this helpful
Very rude staff - what annoys me the most is that the receptionists (not a slight at other receptionists), exhibit such a low level of IQ but still have the nerve to talk down on you as if you are stupid. Bunch of liars - ...
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By: Professional
Jun 01, 2020
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I applied for a house to let and it was accepted by the landlord and I was asked to make the holding payment in 24 hours as they called me initially on a Sunday. When I called the office to make the payment they said they needed to speak with the landlord. I said that wasnt required as he had already accepted my application. They said they still needed to speak to him and would get back to me withing 10 minutes. 30 minutes later I decided to call them only to be told theat miraculously the landl ...

“Stay Away!!!...”

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Feb 20,2020
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James
By: 'Meerim'
Feb 20,2020
3 people found
this helpful
If you respect basic decency then please stay away from this estate agency. We are a family of 4 (parents and two kids), professionals with stable and permanent income. After viewing the place we made an offer for a place, but the agency came back to ...
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“Leader's Team did provide a Professional & Gr......”

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Feb 20,2020
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Holly
By: 'Duncan'
Feb 20,2020
0 people found
this helpful
Leader's Team did provide a Professional & Great service to me ,easy to deal with smooth ,highly recommended.AA+Many thanks for everything...
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“A tenants thoughts - not a good service...”

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Feb 19,2020
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By: 'Jeff'
Feb 19,2020
0 people found
this helpful
Reviewing from tenant perspective. Really disorganized, no proper communications sent. Asked for direction around checkout, was given no support alongside a sarcastic email. They also took more from my deposit than we agreed with the landlord and I had to chase them. Also had to ...
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“Cancerous company. Nothing but issues...”

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Feb 09,2020
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Chris
By: 'James'
Feb 09,2020
4 people found
this helpful
Cancerous company. Nothing but issue with dealing with them. I've not have repairs completed. Work that was going to be completed before I moved in is not completed 3 months later. Be very careful with them get everything in writing and record your calls. Sales will ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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