Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Appalling customer service. Jobs in house not......”

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Jul 21,2020
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By: 'Karl'
Jul 21,2020
0 people found
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Appalling customer service. Jobs in house not passed on to landlord. 7 weeks and still waiting for my deposit back....
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“renting flat and car park - exceptional service...”

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Jul 18,2020
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Harpreet
By: 'pat'
Jul 18,2020
0 people found
this helpful
I have been delighted with the service given. Harpreet Kaur has given excellent service to secure my property and car parking. Harpreet is a true professional polite, caring and provides exceptional customer service. Thank you Phil for assisting with my car parking as well....
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“HiFirst month in...... All OK!!!Those Letti......”

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Jul 16,2020
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By: 'Giovanni'
Jul 16,2020
0 people found
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Hi First month in...... All OK!!! Those Letting Agents are.... Professional..... and Cool. I have had only one small issue in the Building..... and quickly they solved!! Thanks again Regards Giovanni Villella...
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“avoid...”

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Jul 14,2020
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By: 'sharon'
Jul 14,2020
4 people found
this helpful
Zero communication, they do not care! Very unprofessional & totally untrustworthy . Breached contract by not paying us our rent despite tenant paying them a year in advance. complaints procedure a waste of time!....avoid at all costs you have been warned Leaders Derby!...
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“avoid/avoid & avoid...”

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Jul 14,2020
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By: 'SAKO'
Jul 14,2020
3 people found
this helpful
Let me introduce myself . I was dealing with Leaders in Southampton , Oceanvillage. I am Landlord for last 10 years. I have never come cross such a miserable service like Leaders . I am giving one star only because the system doesn't allow me to give minus 5 stars . ...
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“I have leased a garage for over three years n......”

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Jul 11,2020
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By: 'Rob'
Jul 11,2020
0 people found
this helpful
I have leased a garage for over three years now, initially with Romans group which subsequently became Leaders. Since they have taken over they have lost my monthly payments, can't locate where they have gone and month after month send the same letter to me. ...
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“Leaders provided us with a comprehensive and ......”

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Jul 09,2020
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Jessica
By: 'Elaine'
Jul 09,2020
0 people found
this helpful
Leaders provided us with a comprehensive and excellent service. It enabled us to deal with our late parents property swiftly and efficiently, even though there were some difficult administrative issues, ie. no Will. I would like to personally thank Jessica for her help and understanding ...
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“All of the staff at leaders in belper are gre......”

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Jul 07,2020
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Emma
By: 'Anthony'
Jul 07,2020
0 people found
this helpful
All of the staff at leaders in belper are great Emma Helen Lucy and Jessie all are so polite and professional they all worked very hard to secure my dream property I couldn't be happier I thoughly recommend that you give leaders a try A ...
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“Excellent service from the team. Contacted ......”

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Jul 07,2020
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Mitchel
By: 'Shelley'
Jul 07,2020
0 people found
this helpful
Excellent service from the team. Contacted them and arranged a viewing same day for a property. Applied the next day and they went above and beyond to aid us in getting the property and within a small time scale. Highly recommend....
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“5* Ryan...”

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Jul 01,2020
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Ryan
By: 'Heather'
Jul 01,2020
1 people found
this helpful
Just came off the phone speaking to Ryan. He was so helpful and friendly and he made me feel so reassured that we will find the property we're after, even with two cats! Great work (give him a raise ?)...
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“I have recently re-let my property which had ......”

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Jun 26,2020
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Katerina
By: 'Marion'
Jun 26,2020
1 people found
this helpful
I have recently re-let my property which had been left in a poor state by the previous tenant. Louise McEvoy dealt with the management of upgrading and Katerina Wallander dealt with the letting. I would like to report that they both gave me excellent service ...
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“Tim Jeurninck was very friendly and gave ama......”

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Jun 26,2020
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Tim
By: 'Shayann'
Jun 26,2020
0 people found
this helpful
Tim Jeurninck was very friendly and gave amazing customer service. Thank you for being extremely helpful! And helping us move into our beautiful flat!...
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“Absolutely shocking and no protection of tenants...”

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Jun 25,2020
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By: 'Deana'
Jun 25,2020
4 people found
this helpful
All the way through my tenancy with these guys they have been terrible. Unable to track payments that have been made through their own website, full biased with the landlady even though she has proven on a regular basis to be unreliable and has caused ...
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“I have been impressed with Leaders in Haywards Heath who ......”

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Jun 24,2020
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Gail
By: 'Matt'
Jun 24,2020
0 people found
this helpful
I have been impressed with Leaders in Haywards Heath who despite a pandemic have been easy to deal with, informative and have made the whole process a lot easier. Gail has been our point of contact and I couldn't fault the service received....
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“Absolutely disgusted with this company. Avoid......”

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Jun 22,2020
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Daisy
By: 'Matt'
Jun 22,2020
6 people found
this helpful
Absolutely disgusted with this company. Avoid avoid avoid! We said we wanted the property and were waiting for them to come back with the next steps only to find out on Rightmove that they had gone behind our back and let agreed the property despite ...
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By: Enj
Jun 24, 2020
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It happened also to us, we are the 1st who viewed the property. We tell them we want, they ask info about us then they said they gonna call late afternoon, but we wait wait wait wait no call or mail. We tried to mail them and said wait for the decision. Just and advice, we understood if you choose a tenant it’s your right but you must to tell to other tenant that u choose already so at list we are not waiting for nothing...????????? ...

“Would recommend Mya :)...”

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Jun 16,2020
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Mya
By: 'paige'
Jun 16,2020
1 people found
this helpful
Can not express how helpful and lovely Mya has been. She has been helpful friendly and available at all times :) she has answered any questions I have had and managed to find the exact property I was looking for within hours. Can’t thank or ...
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“Avoid at all costs! Faye Rowland has been our......”

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Jun 12,2020
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Faye
By: 'Mark'
Jun 12,2020
9 people found
this helpful
Avoid at all costs! Faye Rowland has been our property manager and we've had nothing but rude and unhelpful service. They don't fix problems unless you chase them for months, even then most problems will continue to be ignored. They have also owed us money ...
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“The staff are very helpful and highly recomme......”

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Jun 12,2020
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By: 'Frank'
Jun 12,2020
0 people found
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The staff are very helpful and highly recommend, they help you out with any situation and are very quick to respond to you back...
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“They take your details for an application and......”

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Jun 07,2020
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By: 'Armaan'
Jun 07,2020
6 people found
this helpful
They take your details for an application and then 3 days later after chasing them they tell you they have given the property to someone else. This has happened TWICE now. Don’t waste ur time with these unprofessionals....
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“Property management and letting through Leaders...”

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Jun 05,2020
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By: 'Jackie'
Jun 05,2020
0 people found
this helpful
We have been renting our apartment in Eastbourne with Leaders for 7 years now. After a long let they have just managed a refurbishment for us between tenants and the property is now looking fab again. And despite COVID a new tenant is moving in today. ...
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“If there was a minus star I would give that o......”

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May 30,2020
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Bethany
By: 'Christie'
May 30,2020
4 people found
this helpful
If there was a minus star I would give that one! Guys be careful if you approach leaders no matter how beautiful the property you are looking may be! I paid a deposit for a property that I decided to rent, The agent was talking ...
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“BEWARE!...”

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May 20,2020
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Dave
By: 'James'
May 20,2020
5 people found
this helpful
AVOID this letting agency at all costs. Wife and I dealt with an improper boiler for two years before it was changed. Part of this was the landlord and part of this was Leaders. They sent out terrible workers to try and fix the boiler. ...
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“Rent...”

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May 16,2020
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Tom
By: 'Tom'
May 16,2020
0 people found
this helpful
I would like to say a big thank you to Tom moult for all is help in helping me retain the property that I was trying to get. I found him to be very helpful...
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“Couldn’t of asked for an easier process. Espe......”

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May 14,2020
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Sophie
By: 'Isabella'
May 14,2020
0 people found
this helpful
Couldn’t of asked for an easier process. Especially in such a difficult time! Sophie was always there to answer my questions and was more than helpful. The process was so easy and we had the keys within 3 weeks. Very professional!...
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“Chloe Copestake...”

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May 12,2020
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Chloe
By: 'Leon'
May 12,2020
0 people found
this helpful
Chloe Copestake was very helpful during this very difficult time (Lockdown). Chloe answered all my questions and I was handed the keys on the day she said I'll be able to move in. Thanks again Chloe for all your help....
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“I'm a landlord. Leaders has took my money wit......”

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May 11,2020
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Claire
By: 'Liony'
May 11,2020
4 people found
this helpful
I'm a landlord. Leaders has took my money without my concern! I recieved rent income £560 last month and this month only £406? Where all the rest? The actual rent income £625. Very bad service from start. Never spoken with the same people every time I have any ...
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“I would make it zero stars if I couldBecaus......”

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May 06,2020
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By: '[email protected]'
May 06,2020
3 people found
this helpful
I would make it zero stars if I could Because of COVID-19 we have reduced the rental owed by our tenants by 20% as they have been furloughed. We will not be claiming this money back from the tenants. Leaders continue to charge us as Landlords ...
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“Seems like landlords agent, not good for Tena......”

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May 01,2020
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By: 'prasanth'
May 01,2020
0 people found
this helpful
Seems like landlords agent, not good for Tenants. We had some issues and Leaders were supporting Landlord without proper investigation even though we explained the issue many many times....
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“By far the most professional person I have ha......”

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Apr 29,2020
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By: 'CK'
Apr 29,2020
0 people found
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By far the most professional person I have had dealings with. Always on hand to help with the problems I may have....
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“Massive big thanks to Adam ! He got me into m......”

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Apr 24,2020
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Adam
By: 'Richard'
Apr 24,2020
1 people found
this helpful
Massive big thanks to Adam ! He got me into my new property within a few days. When I moved into the property, there was no electric in the meter and I did not have any information on how to top up. I contacted Adam during ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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