Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Laura - leaders western road...”

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Sep 10,2020
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Laura
By: 'Paige'
Sep 10,2020
0 people found
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Laura was extremely helpful and gave us all of the necessary information regarding the property and how to move forward....
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“Worst letting agency...”

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Sep 08,2020
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Daisy
By: 'Alexander'
Sep 08,2020
7 people found
this helpful
Worst company ever! Employees lied and not advised properly or sent documents not even proof of payment! I called to take a detached house because my wife is pregnant and we work with the NHS, we manage nurses and deploy them to patients for home ...
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“I have dealt with Jayne ( Altrincham office) ......”

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Sep 07,2020
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By: 'John'
Sep 07,2020
0 people found
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I have dealt with Jayne ( Altrincham office) now Salford Quays for many years and I could not recommend her enough ! Truly the best !...
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“We decided to sell our rental property and ch......”

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Sep 07,2020
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By: 'Howard'
Sep 07,2020
1 people found
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We decided to sell our rental property and chose Leaders since they had been our rental agents. We had been happy with Leaders as a rental agency but it was a huge mistake using them to try to sell the property. They set the price ...
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“Excellent service...”

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Sep 03,2020
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simon
By: 'Susan'
Sep 03,2020
1 people found
this helpful
I have had the pleasure of dealing with simon Jones at Leaders Manchester who has been nothing short of exceptional. I work as an Agent in London and have to speak with many Managing agents as part of my job. Simon was friendly, polite, professional ...
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“Laba diena , Noreciau padėkoti už gera darba ......”

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Sep 02,2020
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Betty
By: 'Andzej'
Sep 02,2020
0 people found
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Laba diena , Noreciau padėkoti už gera darba ir pagalba Betty , aciu labai kad padėjote ir padedat mums su ivairiais klausimais. Su tokiais darbuotojais tikrai labai malonu bendrauti, visiems rekomenduoju Leaders agencija. Aciu Betty!! ;))...
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“Great service from Leaders...”

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Sep 02,2020
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Carol
By: 'Martin'
Sep 02,2020
0 people found
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I would like to give some feedback on Leader's property inspector Carol! She is utterly fabulous! I appreciate that going around people's homes “inspecting” can be challenging at times but she does it with good humour and a friendly smile! This is the second inspection ...
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“Superb service from Laura, Ollie and Lauren i......”

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Aug 31,2020
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Laura
By: 'Sarah'
Aug 31,2020
0 people found
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Superb service from Laura, Ollie and Lauren in finding a lovely family to rent my property during Lock down so no easy task their professionalism shone through thank you!!...
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“Horrible service, when Sarah came to the flat for viewing ......”

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Aug 30,2020
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Sarah
By: 'Julia'
Aug 30,2020
2 people found
this helpful
Horrible service, when Sarah came to the flat for viewing she did not even lock it after leaving , leaving it insecure, open for anyone to come, she presented terrific charges for cleaning after contract expired like a dirty oven which was cleaned a a lot ...
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Comment on agent fees
my partner was badly overcharged because the horrible neighbor in upstairs flat number 10 was jumping like mad till late at night, I went upstairs one day and asked her- should I call an ambulance because my partner struggles with high blood pressure episodes and his face is very red now, she Ignored me and carried on for a whole year.I doubt her mental stability.My partner mentioned a problem to the landlord but the answer was- Not my problem, well it's his problem! because it's very unlikely he will have long term tenants with a neighbor upstairs who is so selfish! also we heard a smoke alarm in the flat upstairs going on and off as she forgot about a toast she put to a toaster.Well it shows that the place is not even safe to live in!
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“Unprfessional, Dishonest and Incompetent...”

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Aug 28,2020
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By: 'Robert'
Aug 28,2020
5 people found
this helpful
Unbelievably bad service in all aspects. Properties are not checked or maintained and staff are rude and unhelpful. The rent increases with frightening regularity and by quite a substantial amount. Most of the staff are young females with no clue as to their responsibilities or ...
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By: Joe
Aug 31, 2020
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I’m glad I’m not the only one who had an awful experience with them, awfully incompetent at St. George’s street! ...

“Just got my first flat with leaders in Redhil......”

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Aug 27,2020
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Jordan
By: 'Emmanuel'
Aug 27,2020
0 people found
this helpful
Just got my first flat with leaders in Redhill thanks to Jordan heather and team in leaders in Redhill for helping me getting my flat and im great full for that and making my daughter happy now she can feel at home when she is ...
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“Kerrie was the initial contact and she made o......”

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Aug 25,2020
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Kerrie
By: 'Line'
Aug 25,2020
0 people found
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Kerrie was the initial contact and she made our dreams come true, and Kerrie was a rock all the way through, super professional, helpfull and friendly...
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“Thank you to James K, James McC and to Kate f......”

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Aug 20,2020
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James
By: 'Philippa'
Aug 20,2020
0 people found
this helpful
Thank you to James K, James McC and to Kate for re-letting my flat in under 2 weeks. They acted as a dedicated team, efficiently and courteously. They not only got viewers to view in these awful Covid times, but the final negotiation of price and ...
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“Great service from Megan and Annie re the sale of my property...”

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Aug 19,2020
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Megan
By: 'rosie'
Aug 19,2020
0 people found
this helpful
Great service from Megan and Annie re the sale of my property which is ongoing. They work as a great team responding quickly and competently with any questions or problems,nothing is too much trouble and they produce results. Annie is a great manager and ...
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“I recommend Leaders New Milton...”

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Aug 18,2020
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By: 'Patricia'
Aug 18,2020
0 people found
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I have several properties Leaders, New Milton have managed for me for some years. The friendly staff team are always helpful & supportive. I feel their communication skills & professional approach make this Letting Agency the best in this area....
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“Would just like to thank James for help me an......”

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Aug 17,2020
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James
By: 'Paula'
Aug 17,2020
1 people found
this helpful
Would just like to thank James for help me and my daughter find our new home it had been challenging times for us recently and he made the whole experience easier to deal With. He’s great with children made her feel super important including ...
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“If i would have given a chance to give 0 star......”

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Aug 13,2020
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By: 'Saurabh'
Aug 13,2020
2 people found
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If i would have given a chance to give 0 stars, i would have given that. Even 1 star is higher for this Agent. These guys are crooks. They take money in advance naming Checkout Fees and i am forced to pay saying that it would be ...
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“Having been with Leaders for a few years, we ......”

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Aug 11,2020
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Kayleigh
By: 'Mahendra'
Aug 11,2020
1 people found
this helpful
Having been with Leaders for a few years, we have dealt mainly with kayleigh. We have always found her to be polite, friendly and knowledgeable....
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“Had a great experience with Leaders. The esta......”

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Aug 10,2020
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By: 'Sophia'
Aug 10,2020
0 people found
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Had a great experience with Leaders. The estate agents were very helpful with our questions and very quick to arrange a viewing of the property we were interested in. Very friendly and genuine!...
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“would give less if i could. such a shame for ......”

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Aug 10,2020
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By: 'amy'
Aug 10,2020
2 people found
this helpful
would give less if i could. such a shame for such a nice property to be managed so poorly. property was no where near sorted when i moved in and they have been so incredibly slow at getting things sorted since....
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By: amy rosier
Aug 21, 2020
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Leaders have since resolved the outstanding maintenance issues, a month after the start of the tenancy. ...

“This company is horrendous! I am being chased......”

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Aug 09,2020
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By: 'Jade'
Aug 09,2020
4 people found
this helpful
This company is horrendous! I am being chased for a ridiculous about of money that I do not owe. We living in the property nothing got fits and now the coming of trying to charge me for "damages" that have occurred due to damp and ...
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“First class service!...”

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Aug 07,2020
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Nicholas
By: 'Dawn'
Aug 07,2020
0 people found
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From the moment we viewed our new rented accommodation, Nicholas Cliffe Lettings Negotiator from Leaders Nantwich has been incredible! His attention to detail on the very smooth transition into our new home & beyond has been first class. I would highly recommend!...
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“I had a great experience with Holly. She fol......”

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Aug 07,2020
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Holly
By: 'Sena'
Aug 07,2020
0 people found
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I had a great experience with Holly. She followed through all my requests and provided resources to have my property ready for my tenant. I’ll be needing their service for another property, I’m sure they’ll be as professional as they have been ...
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“Rent...”

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Aug 06,2020
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By: 'Tom'
Aug 06,2020
0 people found
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I would like to say a big thank you to Tom moult for all is help in helping me retain the property that I was trying to get. I found him to be very helpful...
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“Many thanks to Kerry Turner who is definitely......”

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Aug 05,2020
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Kerry
By: 'Joanne'
Aug 05,2020
0 people found
this helpful
Many thanks to Kerry Turner who is definitely a great asset for Leaders. Herprofessionalism and warm customer service over the years has been impeccable....
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“My experience with Leaders was NOT good. Fro......”

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Jul 31,2020
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By: 'Andrew'
Jul 31,2020
4 people found
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My experience with Leaders was NOT good. From first contact with them they repeatedly failed to call me as agreed, when things then didnt happen my end as fast as they would like threatened the loss of deposits, despit it being their own lateness that ...
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“My experiences with leaders as been an excell......”

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Jul 29,2020
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Claire
By: 'Anthony'
Jul 29,2020
0 people found
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My experiences with leaders as been an excellent one especially while dealing with my property manager Claire page she as been professional efficient and proactive in solving any issues that I had and am very grateful to her my move went very smoothly with her ...
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“Lettings agent Tawnee Naylor...”

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Jul 29,2020
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Tawnee
By: 'Annabel'
Jul 29,2020
0 people found
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I was interested in a rental property listed with Leaders, St.Ives and was fortunate enough to have my initial phone call answered by Tawnee Naylor. Her patience,professionalism and knowledge were exemplary every time I had a question. She is a credit to the ...
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“We had some issues with Leaders Worthing at the start ......”

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Jul 29,2020
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By: 'Jeremy'
Jul 29,2020
1 people found
this helpful
We had some issues with Leaders Worthing at the start of the buying process, but they smoothed these out and things got better as time went on. In brief, we booked a viewing that never got put in the diary and thus we waited outside ...
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“I have rented a room through Eastleigh Leader......”

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Jul 21,2020
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Leanne
By: 'Dawn'
Jul 21,2020
0 people found
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I have rented a room through Eastleigh Leaders. They assured me the room was clean and ready for me to move in. It was not cleaned and the bed was filthy and under the mattress was lumps of Wood due to broken bed frame. Filthy ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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