Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Highly recommend!...”

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Dec 07,2020
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Oliver
By: 'Lewis'
Dec 07,2020
0 people found
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About to complete on a new home in Epsom and Oliver has been a pleasure to work with on this. Professional, helpful, communicative and efficient. Thank you!...
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“Worst property viewing experience with Leaders in Colchester...”

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Dec 05,2020
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By: 'Bijal'
Dec 05,2020
1 people found
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We drove 4 hours on a Saturday afternoon for a viewing in Colchester with Leaders and they had the wrong key to the house! Couldn’t get hold of the landlord or the tenants and we returned back without viewing the house! Worst property viewing experience ...
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“We have been renting through Leaders for over......”

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Dec 05,2020
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Ellenor
By: 'Chris'
Dec 05,2020
0 people found
this helpful
We have been renting through Leaders for over 7 years. We found staff to be approachable and generally very helpful. The work that Leaders needed to do on our rented property has been excellent. The timescale of maintenance work did on occasions take a lot longer ...
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“fantastic service...”

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Dec 04,2020
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Kelly
By: 'Sue'
Dec 04,2020
0 people found
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Had to let you all know what fantastic service we got from Leaders Estate Agent in Clacton, especially Kelley, she rang me only after I initially rang to see what was about in Clacton. She said I think I have an idea of what you ...
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“I have been dealing with Leaders Walton for a......”

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Dec 01,2020
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Larissa
By: 'Heather'
Dec 01,2020
0 people found
this helpful
I have been dealing with Leaders Walton for almost 4 years now and never have I had any issues. Always dealt with any maintenance issues right away no matter how urgent they are. I have recently been dealing with Larissa Tilley and she has been more ...
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“We placed an offer on a house with leaders. T......”

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Dec 01,2020
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By: 'Carrie'
Dec 01,2020
1 people found
this helpful
We placed an offer on a house with leaders. They stated they couldn't tell us any offers of the other parties which were involved and so had to bid blind. However another party were more favourable however were in a chain which we were not. ...
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“Would recommend 100%, very friendly staff, al......”

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Nov 30,2020
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Amy
By: 'Marius'
Nov 30,2020
0 people found
this helpful
Would recommend 100%, very friendly staff, always more then happy to help, always make you feel important, special thank you to Helen, Amy and Chloe. You're the best...
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“I just write to let you know how pleased I am......”

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Nov 30,2020
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By: 'Frank'
Nov 30,2020
1 people found
this helpful
I just write to let you know how pleased I am with your company’s service particularly during the last very difficult 9 months. My contact is Rudy Rudder and he has been a pleasure to deal with, he has sorted the tenancy renewal quickly and ...
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“Most efficient and professional....”

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Nov 28,2020
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Charmaine
By: 'David'
Nov 28,2020
0 people found
this helpful
I cannot commend Charmaine Francis, who has been managing my rental property, these last few months, too highly. She has been outstanding at liaising between the tenant and myself, fostering a very good relationship between all parties. Recently there have been a number of issues, ...
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“Efficency and professionalism!Thank you Soph......”

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Nov 26,2020
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Sophie
By: 'Bianca'
Nov 26,2020
1 people found
this helpful
Efficency and professionalism! Thank you Sophie for helping us and been so responsive to our emails. Was a bit of struggle with online paperwork as the process is different now, but our agent helped us with every step....
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“Great service...”

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Nov 26,2020
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Kate
By: 'Elisabeth'
Nov 26,2020
0 people found
this helpful
i had a great experience with Kate. Very quick to respond and extremely helpful. This is my first time renting so i felt that i was really looked after. i would highly recommend this team!...
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“Leaders have managed a property I own in Bosh......”

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Nov 24,2020
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Suzanne
By: 'Mike'
Nov 24,2020
0 people found
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Leaders have managed a property I own in Bosham for a number of years. Suzanne has been responsible for most of that time. Suzanne has found us very good tenants who have looked after the property. She has been very efficient handling any contract and ...
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“We are currently renting our third property......”

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Nov 24,2020
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Charmaine
By: 'Louise'
Nov 24,2020
0 people found
this helpful
We are currently renting our third property with Leaders and are greatly impressed by its teams efficiency and professionalism. All the staff are friendly and welcoming but a special mention for Charmaine Francis ( property manager) for being especially kind and courteous, always helpful, willing to ...
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“Worst agency I’ve ever used...”

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Nov 23,2020
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By: 'C.L.An'
Nov 23,2020
1 people found
this helpful
Had a pretty awful experience. Agency is badly managed. Communication is poor. Only interested in taking your money - wish I had never got involved with them....
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“I had the agent Danielle help me find my drea......”

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Nov 17,2020
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By: 'Shauna'
Nov 17,2020
0 people found
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I had the agent Danielle help me find my dream home to rent. As I had only moved over from Ireland I was very nervous but her warming attitude and amazing patience with me help this experience so much easier and enjoyable. I would highly ...
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“Fay Tipper...”

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Nov 16,2020
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Fay
By: 'Steve'
Nov 16,2020
1 people found
this helpful
I understand that things are not normal now and that staff are working from home. However the agent who deals with my properties suddenly left and communication dried up. I was in the middle of tenants leaving and getting new ones. It was getting very ...
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“Awful from day one...”

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Nov 16,2020
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By: 'Soph'
Nov 16,2020
1 people found
this helpful
HORRENDOUS! Please, please avoid at all costs. Staff rude and incompetent - in particular Annabel from the property management team. Rented for over a year, problems with property from day one that were never resolved, despite numerous emails from the week we moved in. On ...
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“If I could I would give them no stars. I was ......”

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Nov 11,2020
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Teneal
By: 'Shania'
Nov 11,2020
1 people found
this helpful
If I could I would give them no stars. I was in a abusive relationship so I moved out of the flat I was sharing with my ex. They told me just to tell them and they will take me off the tenancy. Then months ...
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“Moved in last week after relocating from Corn......”

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Nov 03,2020
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Molly
By: 'Leah'
Nov 03,2020
0 people found
this helpful
Moved in last week after relocating from Cornwall to Oxford. Molly was great as I couldn't come to view the property myself before moving in she did a WhatsApp video call with me and went through the whole house and went back to certain places ...
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“Thorpe park apartment with help of Thomas...”

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Nov 03,2020
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Thomas
By: 'Cabiro'
Nov 03,2020
1 people found
this helpful
I’ve dealt with Thomas from day one he was extremely helpful and helped me throughout the all process of finding the best property for me even tho there were some delays and stressful times he reassured and and always kept in contact. I very ...
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“The staff at leaders have always been profe......”

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Oct 30,2020
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Maud
By: 'Robert'
Oct 30,2020
0 people found
this helpful
The staff at leaders have always been professional and we have found them helpful in our dealings with them. We have been with them for many years and we would like to single out Maud for particular praise. Nothing is ever too much trouble, she ...
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“Avoid at all costs!!...”

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Oct 26,2020
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By: 'Lucy'
Oct 26,2020
6 people found
this helpful
AVOID at all costs the WORST estate agents ever! I had a joint tenancy however my flatmate was letting a criminal come and stay as I felt afraid for my safety and having anxiety I moved out suddenly, after telling this to leaders they didn't ...
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“Incompetent chancers. My girlfriend and I rented 2 bedroom terraced house ......”

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Oct 26,2020
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By: 'Joe'
Oct 26,2020
39 people found
this helpful
Incompetent chancers. My girlfriend and I rented 2 bedroom terraced house through the Leaders branch on St Georges street in March 2019. We filled out the application form, and offered money as a holding deposit( something we were told WAS refundable) as lots of people have applied ...
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“Deceptive extra fees...”

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Oct 23,2020
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By: 'Debbie'
Oct 23,2020
2 people found
this helpful
Ross tricked us into paying a No Deposit option for our whole tenancy (amounting to £650 we won't get back..) by saying the landlord would never agree to a tenancy agreement without it. Turns out the landlord never got any of the money and leaders kept ...
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“Just exchanged contracts and the team at Lead......”

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Oct 21,2020
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Natasha
By: 'Danny'
Oct 21,2020
0 people found
this helpful
Just exchanged contracts and the team at Leaders were a very helpful and informative. Natasha has been brilliant in particular. Would highly recommend using Leaders....
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“Outstanding...”

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Oct 21,2020
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Fiona
By: 'Alleena'
Oct 21,2020
0 people found
this helpful
Leaders let my property for me in a quick and timely fashion and I’m super happy with the tenants they found. The Lettings Manager Fiona Minnett was extremely helpful throughout with her wealth of knowledge and kept me updated throughout the whole process. She ...
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“If it were possible to give a negative star!...”

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Oct 21,2020
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By: 'Stan'
Oct 21,2020
6 people found
this helpful
If it were possible to give a negative star review that would absolutely be the case here. The Leaders team at the Derby branch are great in person however everything other than that has been abysmal at best. When looking around our home before moving ...
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“Leaders have been fabulous, dealing with a co......”

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Oct 20,2020
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Mark
By: 'Lesley'
Oct 20,2020
5 people found
this helpful
Leaders have been fabulous, dealing with a complicated sale and a despairing seller - me! Mark and Jules have dealt with everything, professionally, kindly and with humour and tact! I can't say thank you enough to these guys....
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“A few issues arose this week with my property......”

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Oct 19,2020
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Larissa
By: 'Mike'
Oct 19,2020
0 people found
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A few issues arose this week with my property relating to new Electrical Safety regulations coming into force from April 21 and an urgent plumbing repair. Both issues were dealt with expeditiously by Larissa of the Weybridge Office who sorted out a urgent plumbing repair callout, ...
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“Sold within 3 weeks. ....”

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Oct 15,2020
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Kelly
By: 'Stephen'
Oct 15,2020
0 people found
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Sold within 3 weeks. Kelly was very knowledgable and nothing was too much trouble. She even helped me with the paperwork. Highly reccommend Kelly....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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