Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Very bad customer service! Avoid!...”

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Jan 22,2021
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By: 'T'
Jan 22,2021
0 people found
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Very bad customer service! Spoke with Simone, apparently she is the branch manager, rude, no basic information about the property I asked, and aggressive tone. Very very unprofessional! On top of that, she has nothing to offer that matches my requirements and she has a ...
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“Great thanks to Islay for sorting out the mis......”

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Jan 21,2021
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Michael
By: 'Michael Dyer'
Jan 21,2021
0 people found
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Great thanks to Islay for sorting out the missing rent receipt on our property which had caused me considerable stress and numerous emails and texts, when few simple procedural practices would have resolved it in a day or two , not 3 weeks. Thanks Islay....
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“review...”

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Jan 20,2021
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Mya
By: 'Tayla Robinson'
Jan 20,2021
0 people found
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I found a property i was interested in and with the help of Mya, from leaders i managed to secure it the same day! overall i had a great experience with leaders and the process was made very easy for me, Mya helped alot!...
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“Always Fond Debbie and other members of staff......”

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Jan 20,2021
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By: 'Andrew Randall'
Jan 20,2021
0 people found
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Always Fond Debbie and other members of staff very Helpful and willing and very prompt. also very quick to offer solutions to problems and happy that the property is checked on a regular basis. I would not hesitate to recommend this branch to other people....
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“Shit they advertise yet you try and contact t......”

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Jan 16,2021
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By: 'Wifey'
Jan 16,2021
0 people found
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Shit they advertise yet you try and contact them to rent a property and they ignore you and rent to someone else....
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“I just wanted to say, I have received nothing......”

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Jan 15,2021
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Teesha
By: 'Sarahmia'
Jan 15,2021
0 people found
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I just wanted to say, I have received nothing but the best service from the Leaders office in Loughborough they are very professional with their approach and really go that extra mile to ensure you are looked after Especially Callum and Tisha these two were ...
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“They are very professional and are the best at what they do...”

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Jan 15,2021
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Karen
By: 'JC'
Jan 15,2021
0 people found
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Thanks to the leaders team in Chester: Tatsiana, Karen, Helen and Francesca. They are very professional and are the best at what they do. I have felt supported and well informed at every step. Thanks to them I have found the best place for me. ...
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“Professional and no-fuss attitude...”

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Jan 14,2021
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Louise
By: 'Anita'
Jan 14,2021
0 people found
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Absolutely excellent service and a great experience dealing with Woking Leaders, especially Louise Knightley, who professionally and expertly deals with our queries with a no-fuss attitude and a great attitude....
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“I bought a property through Shannon Bowerman ......”

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Jan 14,2021
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Shannon
By: 'Manmohan'
Jan 14,2021
0 people found
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I bought a property through Shannon Bowerman of Leaders' sales team. Good service. Very pleasant, polite, efficient & prompt to reply. I will recommend her. Thanks M Suri...
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“Very happy with attentive, professional servi......”

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Jan 13,2021
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Bevereley
By: 'Ella'
Jan 13,2021
0 people found
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Very happy with attentive, professional service, also very thorough on obtaining pain stakingly details from all chain solicitors during lockdown period, when solicitors were working from home. Sold in a couple of weeks....
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“A landlords agent with no concern for tenants...”

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Jan 10,2021
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By: 'Surbiton'
Jan 10,2021
0 people found
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A landlords agent. Refused to fix issues such as warped doors that wouldn't close (stating the landlord was happy with the situation because air would circulate throughout the property). Permanent condensation in broken double glazing. On moving in flat was dirty and not cleaned properly ...
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“Leaders are excellent letting agency. The sta......”

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Jan 09,2021
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owen
By: 'Ose lucky'
Jan 09,2021
0 people found
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Leaders are excellent letting agency. The staff treat their customers with utmost importance, excellent care. Their response to accommodation distress is amazing. Their agent, Owen, has been particularly amazing and wonderful...
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“This lot took over from the original agent I ......”

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Jan 07,2021
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By: 'Daniel'
Jan 07,2021
0 people found
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This lot took over from the original agent I was with and I have had nothing but trouble. Most months they keep rent back and try for deductions and as a landlord it is important to get the rent to pay the mortgage. Maintenance charges ...
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“I've dealt with Leaders for the last 6 years ......”

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Jan 05,2021
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By: 'Tim'
Jan 05,2021
0 people found
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I've dealt with Leaders for the last 6 years and their service has been faultless. They have dealt really well with the last year's 'problems. Happy to recommend....
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“We would like to bring to your attention tha......”

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Jan 04,2021
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Maud
By: 'Neville'
Jan 04,2021
0 people found
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We would like to bring to your attention that we have found Maude Craven of Leaders Bournemouth exceedingly helpful and willing to do all that she can to ensure that all our queries or complaints that we bring to her attention, gets met. We find ...
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“Excellent sevice, Katie O was great. In such......”

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Dec 24,2020
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Kate
By: 'Stew b'
Dec 24,2020
0 people found
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Excellent sevice, Katie O was great. In such trying times it was really good to have such helpful ,thank you so much....
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“Leaders Appalling...”

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Dec 23,2020
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By: 'Steve'
Dec 23,2020
4 people found
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This has to be proberly the worst letting agents i have ever encounted and i have been a tenent for 16 years, they use to be owned by IMS who were fantastic, sorted any problems out straight away with mature staff that knew what they were ...
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“The left hand doesn't talk to the right here.......”

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Dec 21,2020
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By: 'Cassie'
Dec 21,2020
4 people found
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The left hand doesn't talk to the right here. I dealt with three agents - Agent #1 who called me after I had an enquiry on a property they were letting. This agent, though extremely pleasant, gave me completely incorrect financial information - overpricing the holding ...
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“be careful......”

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Dec 20,2020
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By: 'NN'
Dec 20,2020
1 people found
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- they refuse to refund overpaid rent - terrible customer service - GET EVRYTHING IN WRITING - they deny anything said and threaten with litigation - you have to chase, chase and chase for months to get your deposit back. - overall horrible...
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“Worst real state agency company I dealt with!...”

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Dec 19,2020
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By: 'Sabrina'
Dec 19,2020
0 people found
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Was treated very unfairly by this company. Did the work for them and now even after I left the company they went behind my back without negotiating with the landlord for the cleaning price and are wanting to force me into the paying the money. ...
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“There were a few issues to sort out when move......”

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Dec 18,2020
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Charlotte
By: 'AG'
Dec 18,2020
0 people found
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There were a few issues to sort out when moved in but Charlotte did them all really quickly and when a few carried on Charlotte continued to sort them out and get the relevant workmen in really quickly....
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“Very good house!...”

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Dec 18,2020
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Kim
By: 'Daniel Agboola'
Dec 18,2020
0 people found
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The house we got through Leaders is very good, great location, good view and lots of space. The only reason they don't get 5 stars is the very little information we got on their no deposit option. Response rate to emails is satisfactory but better to ...
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“Leaders in procrastination...”

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Dec 18,2020
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By: 'José Fernando'
Dec 18,2020
1 people found
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If you have had Leaders as a letting agent, it may sound familiar to you sentences such as "this is a new property for management", "I wasn't aware of the issue"...either this is what they do to gain time or there is a huge ...
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“Angus was very helpful everything ran very sm......”

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Dec 18,2020
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Angus
By: 'Martin'
Dec 18,2020
0 people found
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Angus was very helpful everything ran very smooth we are delighted with our house also when we reported any repairs they were dealt with promptly I would recommend Angus thanks leaders....
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“Thank you so much to Kirsty for helping us fi......”

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Dec 17,2020
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Kirsty
By: 'Paul Babbage'
Dec 17,2020
0 people found
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Thank you so much to Kirsty for helping us find a property at a stressful time. We were very impressed with your efficiency and making the whole process that bit easier. Highly recommend....
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“I contacted them on the 10th of December asking about ......”

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Dec 16,2020
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By: 'Brittany'
Dec 16,2020
0 people found
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I contacted them on the 10th of December asking about a contract renewal, yes they didn't reply to the email, and I started to worry but When I called to follow up, they explained that they had emailed and called the landlord and waiting for ...
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“I am very happy with Oliver’s ( Oliver Cupis)......”

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Dec 16,2020
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Oliver
By: 'Miraz'
Dec 16,2020
0 people found
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I am very happy with Oliver’s ( Oliver Cupis) determination and the consistency he has shown in helping us in finding a suitable place to rent for. He truly cared about what we needed and went above and beyond to make sure we had everything ...
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“The staff was brilliant, friendly and efficie......”

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Dec 15,2020
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Chelsea
By: 'Chiqui'
Dec 15,2020
0 people found
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The staff was brilliant, friendly and efficient. Dan has been helpful, and keep me noted of the processing of my tenancy application. The welcome from Leaders makes you feel valued....
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“Charlotte was really helpfull and kind ,she s......”

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Dec 10,2020
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Charlotte
By: 'DANIELA'
Dec 10,2020
0 people found
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Charlotte was really helpfull and kind ,she send me all the information that i've asked , was a real pleasure to work with her ! Many thanks !...
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“Charlotte and Emma have been a pleasure to he......”

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Dec 10,2020
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Emma
By: 'Nerissa'
Dec 10,2020
0 people found
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Charlotte and Emma have been a pleasure to help me find a property. They were always in communication with me throughout my time in Cheltenham and tried to get me a property that suited me. I will definitely be in touch again in the future....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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