Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Leaders does NOT CARE....”

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Mar 07,2021
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By: 'David'
Mar 07,2021
0 people found
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Leaders does NOT CARE. They did not care when they delayed our entry into the property having confirmed a date, meaning we had to look for somewhere to stay within 24 hours for my wife and 3 month old baby until the property was ready. No apologies, ...
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“Terrible...”

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Mar 06,2021
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By: 'Martyn'
Mar 06,2021
4 people found
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Had nothing but headaches and bad tastes left by them. All they seem to be interested in is money. Customer service is none existent with them, when you have a query all that happens is that you get spoken over and told this is the ...
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“Merebank, Beare Green...”

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Mar 05,2021
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Tim
By: 'Steve'
Mar 05,2021
0 people found
this helpful
My property is managed through Dorking. The team there look after the interests of my tenant and I very very well. I couldn't want for better - they unfailingly keep me in touch right on time. I'd especially like to recommend Joanne, who just seems ...
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“We instructed Leaders at the beginning of the......”

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Mar 05,2021
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Whitney
By: 'Graham'
Mar 05,2021
0 people found
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We instructed Leaders at the beginning of the lockdown March 2020. Throughout this very difficult situation , my wife & I found Hannah, Whitney & Richard to be very professional coupled with courtesy & a feeling for our personal needs. Thank you all, you deserve to be highly recommended....
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“Simon jones help me to sort an issue I had wi......”

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Mar 04,2021
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simon
By: 'Susan'
Mar 04,2021
0 people found
this helpful
Simon jones help me to sort an issue I had with my boiler. Over the last year it had broken down 7 times and the property manager I had at the time kept sending out contractor after contractor who would always advise that I needed a ...
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“had a really good experience with leaders! es......”

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Mar 03,2021
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olivia
By: 'sommer'
Mar 03,2021
0 people found
this helpful
had a really good experience with leaders! especially olivia she was super helpful and kept me up to date and though i sent like 309 emails a day never made me feel like i was a nuisance!...
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“Got to say the service I've received from Lea......”

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Mar 02,2021
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sarah
By: 'Claire'
Mar 02,2021
1 people found
this helpful
Got to say the service I've received from Leaders has been superb - quickly advertised my property founds tenants who were screened very well. Dealt with paperwork and queries promptly. Great service from the whole team in particular Sarah Campbell and Gemma Campbell....
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“Service efficiency has been Jasmine's key to ......”

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Mar 02,2021
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Jasmine
By: 'Vivien'
Mar 02,2021
0 people found
this helpful
Service efficiency has been Jasmine's key to getting my property rented. It is so refreshing dealing with someone who has a "yes, I can do" attitude. So many thanks Jasmine and thanks to the other staff in Cirencester who have assisted at times she was ...
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“Having rented an apartment on Brighton Marina......”

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Mar 01,2021
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By: 'Chris'
Mar 01,2021
1 people found
this helpful
Having rented an apartment on Brighton Marina through Leaders I wanted to outline the terrible service offered by this company. The apartment was let as a 'furnished' property, all furnishings including chairs, sofas and beds were of the cheapest quality and extremely uncomfortable. Having paid $1,875/...
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“Very organised team. Special thanks to Lauren......”

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Feb 27,2021
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Lauren
By: 'Tecklar'
Feb 27,2021
0 people found
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Very organised team. Special thanks to Lauren, she's been very professional and approachable at all times. Will recommend Leaders to colleagues....
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“I've had the best and easiest experience! So ......”

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Feb 26,2021
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Jack
By: 'Caitlin'
Feb 26,2021
0 people found
this helpful
I've had the best and easiest experience! So reassuring and helpful! Jack C dealt with me and was always ready to answer the many questions i had, this process has been a breeze and so efficient! Amazing customer service and a great asset to your ...
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“Have used leaders for few years to rent some ......”

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Feb 26,2021
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By: 'Kim'
Feb 26,2021
0 people found
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Have used leaders for few years to rent some properties out always had great prompt service from everyone in Lewisham branch but must say Sharon has gone over above in last few days with a problem we have had we have stayed with branch because ...
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“Incompetent, Unprofessional... And that's for starters...”

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Feb 25,2021
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By: 'Dave6640'
Feb 25,2021
2 people found
this helpful
I've had nothing but issues with Leaders... Firstly on moving back to Derby I'd viewed several properties but the 1 I settled on was unfortunately through Leaders. Paid deposit, filled everything out and gave the date I needed to be moved by. Not dealing with a ...
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“Terrible service! Legal action should be taken against them...”

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Feb 25,2021
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Majella
By: 'Khurum'
Feb 25,2021
0 people found
this helpful
We rented a house for 5 years with leaders. They changed the property manager 10 times! The property had no working showers, required repair and had several issues from day 1. They kept telling us that the landlord in Iran was terrible and they couldn’t do much ...
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“Never took me off the tenancy of a property I......”

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Feb 24,2021
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Laura
By: 'Charlie Lloyd'
Feb 24,2021
0 people found
this helpful
Never took me off the tenancy of a property I was renting after repeated requests and ignored emails. Then three years after moving out I get sent a debt collectors notice asking for council tax b&h council say I owe for a month when ...
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“Many thanks...”

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Feb 24,2021
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Charlotte
By: 'Aleksandra'
Feb 24,2021
0 people found
this helpful
I would like to say Thank you to Charlotte for understanding and professional approach to my case. It was difficult but finally I get a new contract, super...
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“Thanks to leader team, chester...”

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Feb 24,2021
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Helen
By: 'Dunia'
Feb 24,2021
0 people found
this helpful
Thanks to leader team, chester for all the help they did for me especially, Helen Diggory. It was a very good experience , and I loved the moving in box they gave it to me....
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“Charlie and Fraser...”

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Feb 23,2021
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Oliver
By: 'Charlie'
Feb 23,2021
0 people found
this helpful
Our property negotiator was Oliver Cupis. Oliver was really friendly and approachable, and he made my partner and I feel relaxed and safe during the viewing. He was knowledgeable on the property, informed us on parking permits in the local area and was happy to ...
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“Leaders have successfully found tenants, most......”

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Feb 21,2021
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Katie
By: 'Avis'
Feb 21,2021
0 people found
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Leaders have successfully found tenants, most recently Katie and Matt have secured a new tenancy. Katie has kept me informed and updated during the whole process and gone out of her way to manage the negotiation with photographs and suggestions....
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“Excellent Service again from Leaders at Harts......”

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Feb 21,2021
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Lydia
By: 'Peter'
Feb 21,2021
0 people found
this helpful
Excellent Service again from Leaders at Hartshill. As a landlord I've had two properties relet in a fast efficient time. Jo dealing with one, and Lydia the other, both very professional on keeping me informed, and making the whole process run through efficiently. Lydia was ...
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“We have always found Katie to be cheery and h......”

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Feb 20,2021
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Katie
By: 'Jennifer'
Feb 20,2021
0 people found
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We have always found Katie to be cheery and helpful. She always keeps us up to date with what is happening....
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“Great service...”

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Feb 20,2021
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Joseph
By: 'Paola'
Feb 20,2021
0 people found
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My experience with Leaders Manchester has been extremely positive so far. I am impressed about their professionalism, attention to detail and my needs. In particular, the consultant Joseph Sloan played a relevant role in my decision to rent my current flat. He followed all steps, ...
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“It was my first time using a letting agency a......”

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Feb 19,2021
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Leah
By: 'Samantha'
Feb 19,2021
1 people found
this helpful
It was my first time using a letting agency and I got a little overwhelmed but the service I received was amazing and helped make the process run a lot smoother, in particular Leah, she was extremely patient with me and went above and beyond ...
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“Kirsty has been amazing, very helpful and sor......”

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Feb 19,2021
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Chloe
By: 'Chloe'
Feb 19,2021
0 people found
this helpful
Kirsty has been amazing, very helpful and sorted things very quickly for me. Would definitely recommend. Can’t wait to see how it goes...
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“Very professional....”

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Feb 18,2021
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Max
By: 'Marlies and Tom'
Feb 18,2021
0 people found
this helpful
Since day one all we have is good things to say about Leaders. Very professional and super fast response. Max couldn't be any more helpful, he is very open and we can always rely on him if we have any questions. We feel very comfortable ...
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“I’d like to thank Tawnee Naylor for getting m......”

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Feb 17,2021
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Tawnee
By: 'Tammy'
Feb 17,2021
0 people found
this helpful
I’d like to thank Tawnee Naylor for getting me a viewing the same day, when there are waiting lists for viewings atm, it’s like Covid has made everyone want to move home at the same time. But in light of this, I fell ...
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“Never again with Leaders...”

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Feb 17,2021
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By: 'Tsvetelina'
Feb 17,2021
3 people found
this helpful
It took Leaders over 6months to fix the floor in the house. Wrote 20+ emails to report the issues every time insisting that this need to be fixed ASAP. The same with the whole in the bathroom. Very disappointed by Hannah and the manager, forgot her ...
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“Tim Jordan and the Lewisham team have been re......”

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Feb 17,2021
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By: 'Elena'
Feb 17,2021
0 people found
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Tim Jordan and the Lewisham team have been renting our for 10 years now and we would'nt use anyone else...
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“Brilliant service - the agent was really help......”

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Feb 16,2021
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Thomas
By: 'Charles'
Feb 16,2021
0 people found
this helpful
Brilliant service - the agent was really helpful throughout the process and It felt really smooth - I really appreciate it....
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“Incompetent, unprofessional, unethical...”

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Feb 16,2021
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By: 'Mitchell'
Feb 16,2021
7 people found
this helpful
I feel like it is a cliché here, but I would happily give 0 stars if I could. The issues I had with Leaders were almost comically bad in duration and severity. I blame myself for ignoring the warning signs before signing a tenancy. Please don't ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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