Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Dreadful experience Patronising staffCould......”

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Jun 18,2021
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By: 'Carol'
Jun 18,2021
0 people found
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Dreadful experience Patronising staff Couldn’t give a monkeys Not interested in unhappy people Use a reference company that’s a total joke Avoid like the plague...
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“Leaders and Thomas...”

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Jun 18,2021
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Thomas
By: 'Aleksandra'
Jun 18,2021
0 people found
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Has been a pleasure to meet and work throughout the time with Leaders and Thomas Haskett which allow us to find the correct property for our needs and expectations. Very professional and any queries were answered and addressed as needed. Ale&Ema...
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“Very difficult to get a tenancy deposit refun......”

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Jun 18,2021
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By: 'Monique'
Jun 18,2021
0 people found
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Very difficult to get a tenancy deposit refunded. Over 4 weeks now and not even a response on any deductions proposed...
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“Really helpful friendly team....”

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Jun 16,2021
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Max
By: 'Lucy'
Jun 16,2021
0 people found
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Really helpful friendly team. Max has been brilliant all the way though and helped us every step of the way...
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“Don't use during cod times...”

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Jun 16,2021
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By: 'Shaun'
Jun 16,2021
1 people found
this helpful
Had almost every issue you could think off, they made an offer for the wrong house, had the wrong names of forms, never called back on time or ever did, their number goes to the Darby site half the time and they aren't very helpful ...
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“Joyce was very knowledgeable and efficient...”

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Jun 15,2021
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Joyce
By: 'Dalal'
Jun 15,2021
0 people found
this helpful
The Cheltenham Leaders office found me a tenant for my apartment in Gloucester, on a tenant find only. I dealt with Joyce. The process was quick, simple and straight forward. Joyce found me a tenant very quickly and she has proven to be a conscientious ...
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“Awful! They are borderline criminal and out t......”

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Jun 12,2021
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By: 'Francine'
Jun 12,2021
7 people found
this helpful
Awful! They are borderline criminal and out to exploit people. We tried to view a property and they were basically unreachable by telephone or email. They promised us a video viewing of a property but never sent it, then coerced us into paying a holding ...
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“Poor communication lack of accountability!...”

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Jun 09,2021
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By: 'Via'
Jun 09,2021
1 people found
this helpful
Poor communication lack of accountability! Ypu should fix your employees make sure your data is always updated! Do not book people for viewing when you are not sure if you have the keys with you! Your services are totally trash!!!!...
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“The worst agency we have ever worked with. Re......”

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Jun 07,2021
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By: 'Charlie'
Jun 07,2021
2 people found
this helpful
The worst agency we have ever worked with. Reported the repairs needed every couple of month but despite receiving confirmation the work will be done they have never fixed anything. I have to do the repairs at my own expenses. I have even paid a £60 ...
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“Leaders...”

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Jun 03,2021
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Amy
By: 'Cazz'
Jun 03,2021
0 people found
this helpful
My overall experience wasn’t very good however, an individual at leaders really helped me and got us moved in after some difficulties. Amy was a great help and I appreciate all the hard work she done to get us moved in. Thank you...
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“Thank you leaders, I wonder what I could’ve d......”

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Jun 02,2021
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Myha
By: 'Blessing'
Jun 02,2021
0 people found
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Thank you leaders, I wonder what I could’ve done without u guys, especially Myha my housing Agent because of u i and the children are in a comfortable two bedrooms no stress. God bless u for me Amen I’ll recommend leader any day ...
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“Maintenance Liaison by Larissa Tilley...”

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Jun 02,2021
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Larissa
By: 'Terence'
Jun 02,2021
0 people found
this helpful
Very efficient service by Larissa Tilley to a maintenance issue that had to be sorted out in a very speedy timeframe...
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By: Vikas Sharma
Apr 08, 2022
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Had the opportunity to work with Larissa Tilley at Leaders and her responsiveness and promptness to support was truly amazing. She was very proactive and got us the right support in a matter of hours! Hats off and keep up the brilliance! ...

“I’m Very happy with the service i received fr......”

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Jun 02,2021
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Samara
By: 'Njuafac'
Jun 02,2021
0 people found
this helpful
I’m Very happy with the service i received from Leaders. The leaders team in general and Samara in particular helped get a stunning flat and i got a great price for it....
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“Excellent & efficient service...”

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May 28,2021
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Kate
By: 'Candy'
May 28,2021
1 people found
this helpful
Excellent & efficient services and a great experience dealing with Woking Leaders, especially Credit to Kate O, Kate is professional and helpful and always has prompt reply! Thank you so much!...
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“Sevices are good and they are not faked like ......”

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May 28,2021
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Kate
By: 'Milen'
May 28,2021
0 people found
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Sevices are good and they are not faked like other agencies do by publishing something cheap they don't really have and when you call to tell you that this is gone but they can get you something similar at different price if course. I guess ...
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“Worst agency ever. Terrible service. False ad......”

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May 28,2021
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By: 'Sabs'
May 28,2021
2 people found
this helpful
Worst agency ever. Terrible service. False advertisement. Used old and misleading pictures of a property, which in reality was trashed after having nightmare tenants, while at the same times the advertised the property on various pages such as Rightmove and Zoopla showcasing the property was ...
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“Great local knowledge & genuine understanding...”

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May 27,2021
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Laura
By: 'Mashud Chowdhury'
May 27,2021
0 people found
this helpful
Didn't find the right property with Leaders but Laura was really helpful and happy to advise. She is a credit to the company and I recommend Leaders on the basis of how well Laura dealt with our search....
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“My experience wasn't something I would wish o......”

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May 26,2021
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Jean
By: 'George'
May 26,2021
0 people found
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My experience wasn't something I would wish on my worst enemy. Bad customer service throughout. Then tried to rent a substandard property and then did everything they could to keep my deposit....
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“I have nothing but full of praise for Leaders......”

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May 23,2021
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By: 'Iqbal'
May 23,2021
0 people found
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I have nothing but full of praise for Leaders and its staff for their professionalism and excellent customer service. I have been with Leaders for many years since the time of IMS and seen them improving to the high standard that they are today. I ...
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“Really excellent lettings service. I am a new landlord....”

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May 22,2021
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By: 'Jean'
May 22,2021
0 people found
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Really excellent lettings service. I am a new landlord who needed lots of advice and help and they went over and above to answer all queries. They have found me great tenants and they are now looking after and managing the property for me. :)...
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“Had an issue with my heating and hot water.......”

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May 21,2021
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Toni
By: 'David'
May 21,2021
0 people found
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Had an issue with my heating and hot water. Absolutely fantastic service. 5 Stars all round for Toni Hartwell. Dealt with the problem professionally, informatively, quickly & friendly. Thanks Toni...
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“Well done Emma who has helped us massively th......”

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May 21,2021
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Emma
By: 'Siobhan'
May 21,2021
0 people found
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Well done Emma who has helped us massively throughout our journey so far to rent a house. Nice and friendly and makes everything so much easier...
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“Kimberly at Leaders has been most helpful!! f......”

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May 21,2021
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Kimberly
By: 'W Stopps'
May 21,2021
0 people found
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Kimberly at Leaders has been most helpful!! friendly & thorough... It was a stress free experience leading up to the initial move... So Thank you so much for all of your help & the team at Bromsgrove are very professional too... I will definitely recommend ?...
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“First of all leaders are really thank you bec......”

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May 20,2021
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Amelia,libby
By: 'kashi'
May 20,2021
0 people found
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First of all leaders are really thank you because they provide me shelter within few days and the service provide its amazing specially the agent amelia and libby, i am highly recommend them and they make me feel comfortable. Star 5/5...
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“Ran by idiots...”

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May 18,2021
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By: 'Lili'
May 18,2021
1 people found
this helpful
Steer well clear! Only thing they are 'leaders' of is sheer incompetence! Won't carry out any repairs and will scam for as much money as they can. Will happily breach contracts, never get back to you. If you want maintenance carrying out, don't bother unless ...
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“NEVER AGAIN!...”

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May 14,2021
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Adam
By: 'Liam Wattrus'
May 14,2021
1 people found
this helpful
NEVER AGAIN! Having told this agent we were willing to place a deposit on a property up for rent (EVEN BEFORE VIEWING IT) and being the first person to view the property, I wasted 2 weeks only to be told I was not suitable to rent ...
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“Julie Salmon Leaders...”

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May 11,2021
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Julie
By: 'April'
May 11,2021
0 people found
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Julie Salmon was an absolute god send, we weren't having any luck looking at properties and when I applied for my current property she got I touch straight away and made us feel so included and so relaxed. She said everything we wanted to hear. ...
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“Avoid as renter!...”

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May 10,2021
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By: 'Mark'
May 10,2021
5 people found
this helpful
Avoid! We rented a flat through leaders and have had problems all the way through, they were very slow and needed repetitive chasing to fix doors/locks. They owed us money for 6 months despite us regularly chasing this. We had a really rude property manager ...
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“The whole moving experience was brilliantly m......”

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May 05,2021
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Sarah
By: 'Jim Prendergast'
May 05,2021
0 people found
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The whole moving experience was brilliantly managed by Sarah. The online reference process was a little clunky, but Sarah steered us through that smoothly. From offer to move-in only took 10 days - couldn't have asked for more. Thanks!...
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“HelloI would like to send a big thank you to......”

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May 04,2021
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Tina
By: 'gillian'
May 04,2021
0 people found
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Hello I would like to send a big thank you to Tina Barnes in the Bognor Leaders Property office for her unstinting support in retrieval of a deposit. She has been extremely courteous and friendly throughout our emails and telephone conversations and I highly recommend ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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