Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Disappointed...”

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Oct 25,2021
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By: 'Laura'
Oct 25,2021
0 people found
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Disappointed in the entire process of letting with Leaders. *read the Trust Pilot reviews* not Goggle, cannot understand how there is a 4.3/5 rating here Miss sold the No Deposit Option - I wanted to avoid it, but was told it was a request from the ...
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“They preyed on my desperation. 1 star is too ......”

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Oct 25,2021
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By: 'No1'
Oct 25,2021
3 people found
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They preyed on my desperation. 1 star is too much. They couldn't sort out my reference checks in time, had to pay for an extra night in a hotel. All because the third party company they use couldn't muster up the ingenuity to make a phone ...
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“Despite the review from the previous tenant, ......”

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Oct 23,2021
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Jack
By: 'Mandy Copper'
Oct 23,2021
0 people found
this helpful
Despite the review from the previous tenant, we had a very positive experience with Leaders. Jack Carter was exceptionally helpful and our move was managed without any problems. We found Leaders to be friendly, helpful and professional at all times and wouldn't hesitate to use ...
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“My amazing experience with Leaders...”

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Oct 20,2021
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Thomas
By: 'Nmesoma'
Oct 20,2021
0 people found
this helpful
I have always thought that moving to a new a place was very stressful. On the contrary, the process was quite smooth, thanks to Leaders. The letting agent I have been in contact throughout the entire process, Tom Haskett, was brilliant. He was more than ...
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“All I can say is a massive thank you! I had t......”

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Oct 18,2021
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Lewis
By: 'Wendy Watson'
Oct 18,2021
0 people found
this helpful
All I can say is a massive thank you! I had the best support network ever! The whole team at Leaders helped me so much! Luke helped me find the right property and Lewis has guided me through the whole buying process.. in fact they ...
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“I enjoyed the service from Libby at Leaders. ......”

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Oct 17,2021
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By: 'Esther'
Oct 17,2021
0 people found
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I enjoyed the service from Libby at Leaders. She was always pleasant and dealt with my enquiries patiently. My husband and I are happy with our experience....
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“Avoid at all costs...”

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Oct 16,2021
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By: 'Rebecca Kaznowski'
Oct 16,2021
1 people found
this helpful
We had the worst time whilst renting with Leaders right from the beginning. Before it was made illegal to do so they were sneaking in extra charges all over the place. They never repaired anything when we complained about something going wrong. We lived in ...
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“I would like to thank the staff at the Bromle......”

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Oct 14,2021
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lisa
By: 'Ruth'
Oct 14,2021
0 people found
this helpful
I would like to thank the staff at the Bromley leaders office for their professional behavior in all my interaction with them since the start to the end of my tenancy. I especially wish to recognize Toni Hartwell who was my property manager for the ...
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“Michael is reliable, helpful, easy to talk to......”

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Oct 11,2021
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By: 'YZ'
Oct 11,2021
0 people found
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Michael is reliable, helpful, easy to talk to. The whole team at Sutton & head office work hard and efficiently....
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“I have been renting my property through Leade......”

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Oct 08,2021
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Liam
By: 'Karen Bowron'
Oct 08,2021
0 people found
this helpful
I have been renting my property through Leaders for the past 28 years on a fully managed basis and am impressed with the service I receive. For the past few years Liam Percival has been my property manager who is well organised and keeps me updated ...
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“End of tenancy agreement...”

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Oct 05,2021
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Chandan
By: 'Edyta'
Oct 05,2021
0 people found
this helpful
Very happy with the way how Chandan Teji ,property manager dealt with our end of tenancy issues. Great customer service and communication , clear and quick respond to our questions. She was very helpful and understanding....
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“Despite facing different hiccups along the wa......”

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Sep 30,2021
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Jade
By: 'A Sawyer'
Sep 30,2021
0 people found
this helpful
Despite facing different hiccups along the way (due to faults of my own) to finding and securing a property. Jade went above and beyond in helping me every step of the way, and was always just a call/ email away. I am truly grateful for ...
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“They’re really bad at their job… like they do......”

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Sep 29,2021
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By: 'Upset'
Sep 29,2021
0 people found
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They’re really bad at their job… like they don’t want money for the service they’re trying to provide. Been waiting for them to reply me so i can rent from them for 2 weeks now. I’ve also called about 5 times now and ...
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“Scheduled a viewing and apparently was not booked...”

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Sep 26,2021
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By: 'Deborah'
Sep 26,2021
3 people found
this helpful
I got a call last Wednesday to schedule a viewing for à flat in cambridge. The agent did request for us to com in on Friday but due to work obligations we could not made it therefore the agent agreed to do the viewing on Saturday. ...
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“Kate is a very professional and caring agent.......”

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Sep 21,2021
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Kate
By: 'Vennissa'
Sep 21,2021
0 people found
this helpful
Kate is a very professional and caring agent. She understands my needs and always try her best to provide what she could. She responds very quickly and update the progress from time to time. I am very satisfied with her expertise, patience and efficiency. I ...
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“What a seriously bad experience!...”

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Sep 18,2021
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By: 'Stuart Dodd'
Sep 18,2021
1 people found
this helpful
What a seriously bad experience I have had with these people! I rented a property in Portsmouth for well over 2 years and looked after the house and treated it like my own personal posession. I even carried out agreed works on the property spending over £1000 ...
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“Leaders Review...”

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Sep 17,2021
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Ryan
By: 'Jamie Creed'
Sep 17,2021
0 people found
this helpful
Ryan has been super helpful and made the whole closing process very quick and easy. Thank you Ryan for your understanding and we really appreciate your hard work. A true asset to the company!...
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“Appalling customer service from start to fini......”

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Sep 16,2021
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By: 'Megan'
Sep 16,2021
4 people found
this helpful
Appalling customer service from start to finish. Released the keys without taking a copy of my ID so had to drive back into Derby City Centre and pay another parking charge. Despite a joint tenancy only 1 key was provided. Multiple problems reported and ignored by ...
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“Lovely experience...”

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Sep 15,2021
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Robert
By: 'Andrea'
Sep 15,2021
0 people found
this helpful
We had excellent experience in Colchester with Leaders. Our property manager was Rob Perry and he was so helpful. We had lack of communication from landlord and he always made sure to help us get to landlord. Thank you Robert...
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“We rented a property via Leaders for a period......”

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Sep 14,2021
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Sarah
By: 'Laura'
Sep 14,2021
0 people found
this helpful
We rented a property via Leaders for a period 3years. Sarah Newman, went above and beyond for us and couldn't do enough. Any problem she solved! No queries was to much for her, she simple helped us have an easy stay!...
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“An ongoing list of poor experiences left us f......”

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Sep 14,2021
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By: 'Totally Dissatisfied'
Sep 14,2021
1 people found
this helpful
An ongoing list of poor experiences left us feeling this could possibly the worst agent for quite some radius. Hard to get hold of, slow to respond to anything, little action to see issues through to resolution and little to no support in having our ...
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“I am very pleased with the service of Leaders......”

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Sep 09,2021
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By: 'Muhammad'
Sep 09,2021
0 people found
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I am very pleased with the service of Leaders Stamford. All the staff are so professional & friendly. The whole process of moving was so smooth & easy made by the staff of Leaders Stamford. I highly recommend Leaders Stamford if anyone wish easy & smooth move ....
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“I’m afraid the 10 years I have rented a flat ......”

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Aug 28,2021
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By: 'Ed Neil'
Aug 28,2021
2 people found
this helpful
I’m afraid the 10 years I have rented a flat through Leaders has been shocking the flat is terribly damp nothing has been done to fix it I’m being charged £500 a month for the flat I’ve been a section 21 eviction because I complained ...
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“Excellent...”

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Aug 28,2021
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Jennifer
By: 'Nicholas'
Aug 28,2021
0 people found
this helpful
We've had excellent service and communication since we moved to Leaders. Highly professional. Jenny and Georgina have been great. Knowledgeable and experienced....
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“This company is completely waste of…This com......”

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Aug 23,2021
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By: 'S'
Aug 23,2021
1 people found
this helpful
This company is completely waste of… This company is completely waste of time, the staff can’t even attend appointments on time if you give the staff of this company simple task to carry out they do complete opposite its seem like the staff are ...
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“Fantastic communication with Leaders .Very he......”

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Aug 23,2021
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By: 'Rachael'
Aug 23,2021
0 people found
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Fantastic communication with Leaders .Very helpful and Regular emails regarding renting my new flat. Very happy with their service and happily reccomend them....
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“Rude and aggressive, avoid at all costs....”

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Aug 21,2021
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By: 'David'
Aug 21,2021
0 people found
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Rude and aggressive, avoid at all costs. Rude and aggressive, avoid at all costs. Rude and aggressive, avoid at all costs. Rude and aggressive, avoid at all costs. Rude and aggressive, avoid at all costs....
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“We've been told that our intended move in dat......”

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Aug 19,2021
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Connor
By: 'Paulina'
Aug 19,2021
1 people found
this helpful
We've been told that our intended move in date will be 12th of August, then branch manager Connor said it will be earlier 6th of August, then apparently after tenants moved out landlord said property won't be ready until late August so a new date ...
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“Would give no stars if possible a bunch of ve......”

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Aug 17,2021
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Sean
By: 'rich'
Aug 17,2021
1 people found
this helpful
Would give no stars if possible a bunch of very young unprofessional kids that couldn't run a bath I really wish I had looked at the reviews before using them to manage my flat I wouldn't trust them to look after my cat...
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By: Emma
Aug 18, 2021
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Couldn’t agree more! ...

“Great Team...”

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Aug 17,2021
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Lauren
By: 'Gemma'
Aug 17,2021
0 people found
this helpful
I recently enquired about putting my house on the market, I can't fault this team! Friendly, helpful & informative! I spoke with a lovely lady called Lauren who answered all my questions immediately. Great customer service Gemma...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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