Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Do not recommend...”

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Jan 04,2022
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By: 'Sophie'
Jan 04,2022
0 people found
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I can't explain how bad my experience has been over the past 4 months. I am a university student and there are 6 of us living in a 4 man house. 2 of the bedrooms are under legal measurements. When we moved in we personally found needles and syringes. ...
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“Leaders in Sarisbury have been dealing with o......”

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Dec 22,2021
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Justin
By: 'Mr&Mrs Johnstone'
Dec 22,2021
0 people found
this helpful
Leaders in Sarisbury have been dealing with our rental properties for 20 years. Karen Arkell the Manager has always been professional, as has Judy and Aileen. courteous and obliging and more recently Justin has been assisting with our rental property. He has been very accommodating, nothing ...
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“If I could give zero stars then I would.Awfu......”

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Dec 20,2021
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Matthew
By: 'Eden'
Dec 20,2021
1 people found
this helpful
If I could give zero stars then I would. Awful company, no communication and left feeling like you don't exist. Nobody answers the phones or responds to emails in a timely manner. Matt said he would sort out a goodwill gesture as the listing said ...
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“not value for money for a landlord...”

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Dec 17,2021
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By: 'Manchester Landlord'
Dec 17,2021
1 people found
this helpful
Really bad. I am a Landlord. Leaders are not prompt on sorting out problems, the tenant reported a pest control problem and it's taken Leaders 3 weeks to phone someone to go to the flat, they haven't even seen the problem yet. I also had to ...
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“Annoyed I have to put one star....”

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Dec 13,2021
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By: 'Jake'
Dec 13,2021
0 people found
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Annoyed I have to put one star. Moved in to an apartment 3 weeks ago and have no hot water for 2 weeks no one at leaders has responded to my communication for 6 days now and haven’t informed me when it’ll be fixed. Awful....
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“Received excellent service from Leaders and i......”

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Dec 13,2021
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Helen
By: 'Adrian'
Dec 13,2021
0 people found
this helpful
Received excellent service from Leaders and in particular Helen Diggory. Helen went the extra mile in trying to resolve an urgent issue and was much appreciated....
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“we have a house in Derby that Leaders manage ......”

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Dec 11,2021
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By: 'alan golisti'
Dec 11,2021
4 people found
this helpful
we have a house in Derby that Leaders manage to days statement has arrived .the cost for replacing a faulty cupboard door hinge ..£ 45 and £250 for a call out .thats not good value its a rip off...
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“I've used Leaders at Gunwharf Quays for a num......”

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Dec 04,2021
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Simon
By: 'Alan'
Dec 04,2021
0 people found
this helpful
I've used Leaders at Gunwharf Quays for a number of years now, and they never disappoint. Their professionalism is second to none, Well done Leaders....
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“Terrible service. Slow replies and time waste......”

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Dec 02,2021
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By: 'Vicki'
Dec 02,2021
2 people found
this helpful
Terrible service. Slow replies and time wasters. Why take on a property and then have no keys to view the place. Say that pets considered, take my personal details and then Reject the application because you own a pet?...
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“Larissa Tilley has always been a great help, ......”

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Nov 30,2021
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Larissa
By: 'Sylvia'
Nov 30,2021
0 people found
this helpful
Larissa Tilley has always been a great help, nothing is too much trouble! Always cheerful. Always gets the job done. Thank you...
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“Derby...”

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Nov 30,2021
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Katie
By: 'Marta'
Nov 30,2021
1 people found
this helpful
Liars and scammers !!! AVOID! i was almost homeless because of them! First tenancy agreement signed from 8th, I couldn’t move in until 15th. I was able to get keys once I contacted manager because those RUDE PEOPLE in derby office don’t know anything, ...
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“I dealt with Lauren Whitehead and she was ver......”

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Nov 29,2021
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Lauren
By: 'Ryan'
Nov 29,2021
2 people found
this helpful
I dealt with Lauren Whitehead and she was very helpful and professional with everything I requested and more-Property management department...
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“Absolutely faultless would recommend Jack an......”

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Nov 24,2021
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Jack
By: 'John Tolley'
Nov 24,2021
0 people found
this helpful
Absolutely faultless would recommend Jack and the team every time,so helpful committed and genuine they would get 6 stars if possible thank you for your help and understanding particularly Jack very professional helpful and all I can say is thank you....
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“Simon and Jack were quick, efficient, friendl......”

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Nov 24,2021
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Jack
By: 'Malcolm'
Nov 24,2021
0 people found
this helpful
Simon and Jack were quick, efficient, friendly and helpful. I would have no hesitation in recommending them. The tenancy was agreed quickly....
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“Good service by Rebecca Martin...”

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Nov 24,2021
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Rebecca
By: 'Iftkhar'
Nov 24,2021
0 people found
this helpful
Rebecca Martin is an absolute star when providing customer service to use. She has helped manage my property on rent very well and would definitely recommend her services to anyone. Kind Regards Ifti...
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“Very impressed with the customer service from......”

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Nov 24,2021
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Robert
By: 'June'
Nov 24,2021
0 people found
this helpful
Very impressed with the customer service from Leaders, particularly Rob Perry who is so helpful and always responds promptly to any queries....
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“Great letting agency to deal with. Lovely fri......”

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Nov 23,2021
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Karen
By: 'Debbie G'
Nov 23,2021
0 people found
this helpful
Great letting agency to deal with. Lovely friendly helpful staff who added a really personal touch. Dealt with all queries really quickly. Would definitely recommend...
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“It was a difficult process getting into our h......”

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Nov 12,2021
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Katie
By: 'Emilie'
Nov 12,2021
0 people found
this helpful
It was a difficult process getting into our home but Katie was very helpful throughout and brought us through all the paperwork. She was very friendly and kept us progressing all the time....
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“Fantastic experience from start to finish! Fe......”

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Nov 12,2021
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Karen
By: 'Dave LM'
Nov 12,2021
0 people found
this helpful
Fantastic experience from start to finish! Felt very looked after as we went through the process of renting. Would highly recommended to friends and family. Karen, who took my wife and I through the process; was friendly, informative and went above and beyond to sort ...
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“Vultures!...”

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Nov 12,2021
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By: 'Arshad Mahmood'
Nov 12,2021
1 people found
this helpful
Very bad experience. They dont know what they are doing. Left my patio doors unlocked after a viewing. Kept hold of my deposit unneccessarily and were reluctant to forward it. Poor management. Just after your money even when youv'e finished your business with them. Sly, ...
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“I rented a property through leaders within sh......”

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Nov 11,2021
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Joleen
By: 'Mary'
Nov 11,2021
0 people found
this helpful
I rented a property through leaders within short notice and found them really professional. Property manager Joleen Parker assisted me courteously even when I was closing tenancy and moving into my own property. Keep up the good work Leaders....
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“So very helpful...”

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Nov 08,2021
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Robert
By: 'Sara Strover'
Nov 08,2021
0 people found
this helpful
I’ve dealt with Leaders for several years letting three properties out with them. Both Julie Preston and Robert Perry have always been really helpful, nothing is too much trouble. All the properties have lovely tenants carefully vetted by them. Any maintenance gets dealt with ...
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“Professional and responsive- very thorough an......”

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Nov 03,2021
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Emma
By: 'Susan'
Nov 03,2021
0 people found
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Professional and responsive- very thorough and explained everything very well to me as a first time renter. I cannot recommend them highly enough- I would give 10 stars if I could! Thank you all at Leaders Belper...
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“I was looking for a property at short notice ......”

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Nov 03,2021
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dan
By: 'William Morgan'
Nov 03,2021
0 people found
this helpful
I was looking for a property at short notice and Dan went out of his way to help me find something. He was very friendly, professional and knowledgable. Though I didn't go with the property, I'll consider Leaders in future if it has more agents ...
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“Usually all good,although it does seem odd th......”

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Nov 03,2021
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By: 'CAROL WILLIAMS'
Nov 03,2021
0 people found
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Usually all good,although it does seem odd that to speak to the Clacton branch we have to connect first with Colchester....
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“48 Hour Turnaround...”

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Nov 03,2021
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Daisy
By: 'Shereen Rajasooriar'
Nov 03,2021
0 people found
this helpful
Josh and Daisy found me the ideal tenants for the full rental value, within 48 hours of their advert going live! Tenants moved in two weeks later. Their service was highly professional and market knowledge spot on. I was most impressed. I would highly recommend...
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By: Olubusayo
Dec 19, 2022
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I was highly impressed by staff Courtney Boulton during the whole documentation process.Response to mails are prompt and timely. Keep on the good work ...

“Incompetent and unapologetic!If their custom......”

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Nov 01,2021
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By: 'Rebecca'
Nov 01,2021
2 people found
this helpful
Incompetent and unapologetic! If their customer service was terrible, that would be an improvement on the service I'm currently receiving. Literally the worst company of all companies, across all industries, I've ever dealt with, worldwide! As a landlord who lives abroad I am paying for ...
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“Impecible service. Elisabeth Coleman has made......”

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Oct 29,2021
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Elisabeth
By: 'Ambs'
Oct 29,2021
0 people found
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Impecible service. Elisabeth Coleman has made our transition to renting a new home via Leaders an absolute pleasure. Attention to detail, flexibility and an ability to address questions in a timely manner has been much appreciated. Thank you Elisabeth!...
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“Liam Percival has managed our rental property......”

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Oct 27,2021
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Liam
By: 'None'
Oct 27,2021
0 people found
this helpful
Liam Percival has managed our rental property for several years and he has been outstanding. Liam always responds very quickly to any requests and manages everything in a thoroughly professional way. I can't praise Liam highly enough....
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“Jordan from Leaders Headington was great! Spo......”

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Oct 26,2021
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Jordan
By: 'Tesfaye'
Oct 26,2021
0 people found
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Jordan from Leaders Headington was great! Spoke to him a couple of times regarding my tenancy and helped me to sort out my holding deposit and monthly payments for my new room at the property. Tesfaye...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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