Leaders
3.8/5, 2116 reviews
70% recommended
86% sales valuation accuracy
91% sales fee satisfaction
80% lettings valuation accuracy
67% lettings fee satisfaction
Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property ... show more Leaders is one of the top residential property sales and lettings companies in the UK. We have more than 120 office branches throughout the country which specialise in lettings, estate agency, buy-to-let property, investments and finance. The firm was founded in 1983 and grew into this large network of property professionals by providing consistent high-quality customer service and building a great reputation. Our branches are situated across the South East, London, South West, East Midlands, East Anglia and North West. We have grown due to our exceptional customer service and customer care. Each Leaders estates and lettings agents’ branches have the most qualified local experts that will help you rent and sell properties. If you would like to find out your home worth estimate, do not hesitate to contact your local property agent branch.

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Latest Reviews

 View all Reviews 2116
30th Oct 2024
reviewed by 'Harbinder'
“Rated 1 out of 5 stars19 hours agoAvoid Avoid Avoid.. disgusting business practicesIf you are a landlord, avoid Leaders at all costs. ......”
15th Oct 2024
reviewed by 'Huang'
“LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer ......”
11th Oct 2024
reviewed by 'Martin'
“Great experience really helped me move into my property in a timely fashion. Emily, Becky went above and beyond. Thanks ......”
9th Oct 2024
reviewed by 'Matteo'
“We've been renting for over a decade, and Leaders Chester is by far the worst letting agency we've ever encountered. ......”
8th Oct 2024
reviewed by 'Kwaku Asiedu'
“I recently moved into my new home let by leaders and l will never forget an amazing great service provided ......”
19th Sep 2024
reviewed by 'Shubhs'
“Maud provides excellent service all the time consistently. She is extremely helpful and very prompt...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 86% 91% £23,200 £3,000,000
Lettings 80% 67% £340 £9,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
655 83 690 447 54 7 38 9 49 84
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA TPOS Lettings TPOS TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   196 to Rent   717
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Leaders Branches (view all 149)
Aldershot, GU11
Altrincham, WA14
Ashton-in-Makerfield Wigan, WN4
Aylesbury, HP20
Beckenham, BR3
Bedford, MK40
Belper, DE56
Birmingham, B30

“Special Thanks to Abi. She helped us to find ......”

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Feb 12,2022
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Abi
By: 'K.'
Feb 12,2022
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Special Thanks to Abi. She helped us to find a house in UK in a verry verry short time It's a pleasure to meet such helpful and professional people. Thanks a lot from Germany....
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“Since Paula had taken over as property manage......”

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Feb 11,2022
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Paula
By: 'Max Stylianides'
Feb 11,2022
0 people found
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Since Paula had taken over as property manager things have been great. I am pleased with how she has dealt with any queries....
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By: Paula McCafferty
Feb 14, 2022
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Thank you so much for your review - really pleased that you are happy with my services as your property manager and that things have improved for you. ...

“Charlotte at Hove is a good example of service....”

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Feb 11,2022
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Charlotte
By: 'John'
Feb 11,2022
0 people found
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The Hove branch of Leaders have managed my property for 23 years and we have always been satisfied with the service. The current contact, Charlotte, is exempleary in speed of response and efficiency and looks after both our and our tenants interests extremely well....
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“Paula in the Northwich office manages 3 prope......”

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Feb 10,2022
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Paula
By: 'David'
Feb 10,2022
0 people found
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Paula in the Northwich office manages 3 properties for me. She is always helpful and efficient and easy to deal with....
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By: Paula McCafferty
Feb 10, 2022
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Many thanks David for your kind review. Feedback is very important to us and I am pleased to read that you are happy with my services as your property manager. Any queries as always do not hesitate to contact me. Thanks once again. ...

“We wont ever use this company/branch ever aga......”

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Feb 10,2022
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By: 'Katie'
Feb 10,2022
0 people found
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We wont ever use this company/branch ever again . Incompetent, rude, have an inability to resolve issues when they are serious and have a complete inability to communicate effectively as a team. Absolutely horrified by the service we have received from the Northwich branch!...
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“A pleasure to work with...”

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Feb 10,2022
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Paula
By: 'Joel'
Feb 10,2022
0 people found
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Responsive to information requests and service needs; in particular, very helpful when dealing with immediate needs (e.g., when heating went out in winter). Could rely on the team to ensure our rental experience was enjoyable and comfortable....
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By: Paula McCafferty
Feb 11, 2022
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Many thanks Joel it has been a pleasure dealing with both of you and you are more than welcome! Every happiness in your new home! ...

“I've found the ideal property for me to rent.......”

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Feb 09,2022
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Dontae
By: 'Gary'
Feb 09,2022
0 people found
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I've found the ideal property for me to rent. I phoned Leaders and my call was answered by Dontae. He was really helpful. Having never rented a property before, I had lots of questions. He was patient and continued to be helpful even through I ...
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“Paula is a legend! Super efficient, great sen......”

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Feb 09,2022
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Paula
By: 'Stuart'
Feb 09,2022
0 people found
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Paula is a legend! Super efficient, great sense of humour and the patience of a saint! What more do you want? She deserves a pay rise just for putting up with me alone. Absolute superstar. Been a client for over a decade and she is ...
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By: Paula McCafferty
Feb 10, 2022
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Thank you Stuart for the wonderful review, it's a pleasure dealing with you! feedback is very important to us and really pleased to hear that you are happy with my services as your property manager. Thanks once again Paula ...

“Had a rocky start but communication with the ......”

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Feb 09,2022
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Paula
By: 'MN'
Feb 09,2022
0 people found
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Had a rocky start but communication with the property manager has gotten better and improving. Pleased but a shame it’s taken so long....
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By: Paula McCafferty
Feb 10, 2022
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Hi Megan thanks for your review and I am pleased now that i have taken over as your property manager things have improved. Always here to answer your queries and I am sorry that it was a rocky start for you but glad to hear that I have improved things for you now that I have taken over. Really appreciated. ...

“I want to commend Robert and Adam for the ser......”

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Feb 08,2022
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Adam
By: 'Jonathan'
Feb 08,2022
0 people found
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I want to commend Robert and Adam for the services I have enjoyed so far from the process of moving-in and settling in Byron’s Yard, Colchester. They’ve been so kind, helpful and always responding to conversations (via email and telephone) without hesitation. In ...
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“Toni and Lisa are just wonderful. I have bee......”

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Feb 08,2022
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Toni
By: 'Kirsten'
Feb 08,2022
0 people found
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Toni and Lisa are just wonderful. I have been with Leaders, Bromley for 6 years, until I moved recently. Prior to this I rented from other estate agents. I have never felt as safe and respected as a tenant, as I did with Toni Hartwell dealing ...
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“Professional service....”

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Feb 05,2022
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Emma
By: 'Karen'
Feb 05,2022
0 people found
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I had the pleasure dealing with Emma P (Chester branch and Northwich). She was pleasant and replied to my emails promptly. If she hadn't been so polite I would have taken my business elsewhere. Well done Emma....
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“Utterly useless company to deal with. Avoid t......”

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Feb 03,2022
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Sean
By: 'TenementTenant'
Feb 03,2022
1 people found
this helpful
Utterly useless company to deal with. Avoid them at all costs. I assure you that your “dream home” won’t be found by the Leaders Norwich lettings team. Below are some of the delights you can expect: Delays to move in date announced with little ...
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“Genuinely nice people, very helpful and down ......”

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Feb 01,2022
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Grace
By: 'R'
Feb 01,2022
0 people found
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Genuinely nice people, very helpful and down to earth. Nothing was too much. Good to talk to on a normal level, thank you Grace....
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“Highly dissatisfied with the maintenance serv......”

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Jan 31,2022
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By: 'pratiksha'
Jan 31,2022
0 people found
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Highly dissatisfied with the maintenance services. I recently moved into a new flat and basic things like heating, hot water was not working. Upon raising multiple times they kept on delaying and were totally unsupportive towards my request. Terrible after sales service, it has been ...
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“Fantastic leadership at Leaders !...”

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Jan 31,2022
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Austyn
By: 'Junaid Shah'
Jan 31,2022
2 people found
this helpful
I have had an impossible tenant. To say that my property was left in a state of disrepair would be a huge understatement. The condition of the flat was so exceptionally poor that I doubt anyone could imagine it or have seen anything like it ...
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“Wow what an excellent service From the start......”

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Jan 27,2022
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Sophie
By: 'matthew paterson'
Jan 27,2022
0 people found
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Wow what an excellent service From the start to collection of the keys it has been a smooth and easy The staff have been excellent and have kept me informed all the way Totally recomment Leaders as a letting agent anytime Very impressed...
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“Happy...”

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Jan 27,2022
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Charlotte
By: 'Anna Szilagyi'
Jan 27,2022
0 people found
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The first time I looked for a real estate agency to look for a house and it was your agency I am very happy and honored to work with loyal and highly qualified people....
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“Great service when looking for a property, Fr......”

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Jan 26,2022
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Lydia
By: 'Mundeep'
Jan 26,2022
0 people found
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Great service when looking for a property, Frankie and Lydia were very informative and helpful. They sent over virtual tours promptly and booked me in for all relevant viewings...
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“Sarah Newman at the Bromsgrove branch is the ......”

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Jan 25,2022
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Sarah
By: 'Danielle'
Jan 25,2022
0 people found
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Sarah Newman at the Bromsgrove branch is the only agent I trust to help with any enquiries and issues. She is friendly, approachable, professional and delivers what she promises to do. Of all estate agents I have ever encountered through house sales and this new ...
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“Mr...”

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Jan 24,2022
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Emily
By: 'Angel'
Jan 24,2022
0 people found
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Excellent service from Leaders at Hartshill. I've had a problem with gas supply and Emily sorted that very quick .Many thanks and keep up the good work....
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“Thanks to Daisy Upton for her help today in t......”

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Jan 24,2022
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Daisy
By: 'Joan'
Jan 24,2022
0 people found
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Thanks to Daisy Upton for her help today in tracking down some necessary paperwork! Pandemics are awful times and we understand when things are "not as normal" but it really helps when you have someone as bright, cheerful and helpful as Daisy to sort things ...
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“Leaders, North Laine- I have rented a prope......”

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Jan 24,2022
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Kerrie
By: 'Syed'
Jan 24,2022
0 people found
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Leaders, North Laine- I have rented a property through Leaders. the North Laine team was very professional , they understand my need first and then helped me finding the right property , amazing experience. Thanks !...
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“Ienquired about a property to rent and spoke......”

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Jan 23,2022
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Robert
By: 'Andrew Stedman'
Jan 23,2022
0 people found
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I enquired about a property to rent and spoke to Robert Perry he was very helpful and when the time comes I feel that he will do me proud...
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“Leaders - North Laine...”

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Jan 21,2022
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Gary
By: 'Mrs Ann Harmsworth'
Jan 21,2022
0 people found
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As a landlord, I can't praise highly enough the contributions made by staff at Leaders North Laine office, most notably Gary Copplestone and Kerrie Knight. Both offered essential and realistic advice prior to letting and clearly had a complete professional understanding of the different issues ...
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“Thank you Leaders......”

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Jan 20,2022
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Ashley
By: 'Martin'
Jan 20,2022
0 people found
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I would like to take this opportunity to thank the lettings team at the Reigate branch especially Ashley Burns who guided me through my first rental experience. Ashley was there to answer my questions and keep me updated through the progress of my application and ...
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“Chloe Dance a credit to your company...”

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Jan 18,2022
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Chloe
By: 'Davo'
Jan 18,2022
0 people found
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From the moment I viewed the property right up until I moved in Chloe Dance was so very helpful, attentive and nothing was too much trouble. She made the whole moving experience very easy even when I experienced hurdles she helped and advised to overcome ...
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“Disgusting service took the money signed cont......”

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Jan 12,2022
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Luke
By: 'Dave'
Jan 12,2022
0 people found
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Disgusting service took the money signed contracts didn't give the keys and left a 21 yr old boy on the street...
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“Great rent sign up experience from Chelmsford......”

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Jan 10,2022
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By: 'Jon M'
Jan 10,2022
0 people found
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Great rent sign up experience from Chelmsford branch, efficient and friendly (relates to the two stars) However, it took 7 weeks and Letter before court Action to receive my overpaid rent. Then needed a TDS Dispute application to secure my successful deposit refund 16 weeks later. The ...
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“DISGUSTING SERVICE...”

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Jan 05,2022
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By: 'YOU'
Jan 05,2022
0 people found
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I did everything that they asked immediately, 2 weeks later I still had no answer. We are immigrating to the UK and coming for Christmas and now we have no home and our immigration and Christmas are ruined. I have been given ZERO REASON as to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:52 AM 06/03/2014 by David Montero

Awards won by Leaders

Regional Awards won by Leaders

Individual Branch Awards

Chester, CH1

Crawley, RH10

Northwich, CW9

Bournemouth, BH1

Colchester, CO1

Southampton, SO15

Cheltenham, GL50



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