Benjamin was very professional and helpful. He was patiently supportive throughout my time with him on phone.
There's also something about him that inspires.
I'm very glad having met someone like him.
The challenge of writing a review for a company as bad as Muve is having so many examples of incompetence and failure that chronicling them to save future users time and money would be too tedious and lengthy for victims in waiting to read.
So I'm going to go with my top 4 most frustrating moments following the sale of my parent's home, & the purchase of my Father's home... We first instructed Muve mid Nov 23...
#4 - in my complaint of 1st May, I highlighted several issues, & was told on
DO NOT USE MUVE! I would put 0 stars if I could. It appears the 5 star ratings are fake. Quite possibly the worst company I have ever encountered.
I have been given a 16 week time frame to complete, and I’m currently on week 20. They use a portal to track progress, and only 37% of it is complete. They have been reviewing the ‘final enquiries’ and getting my file ready for exchange since late September. They have been telling me I will be able to complete in November, but that has not ha
I would strongly advise anyone considering Muve for conveyancing to run the other way! My experience with Muve has been nothing short of a nightmare, filled with broken promises, delayed timelines, and blatant disregard for their contractual obligations. Despite the numerous glowing reviews on Trustpilot, my experience has been so consistently poor that I have to question the authenticity of these positive reviews. Here’s an honest breakdown of what you’re truly getting with Muve:
1. Fals
Be very careful of the contract terms, as it auto renews 24 months, so if you don’t terminate your agreement on the the 23rd Month - their contract auto-renews for another 24 Months Straight - and if you amicably ask them / request to terminate any earlier than 24 months they simply refuse.
We have accidentally triggered the next 24 months - but have repeatedly told them that we our team is Unhappy with the system’s user friendliness, and we have repeatedly told them that their Email Suppor
We couldn't do without CARL. Makes our business seamless.
Whether its a quick technical question about how to do something or an in depth review of what you've done wrong the technical team of Fraser & Peter help you sort your problem and get you back to work with a clean slate!
I cannot fault their service and the way they help our staff through seemingly unsurmountable problems is outstanding!
Everyone should be careful before signing an agreement with them.
After signing the contract, I sent an e-mail and requested to terminate the contract for special justified reasons within a week. And still until now they’re sending me a payment invoice for absolutely nothing. There are someone with name Korryn and Nina. I sent them a several e-mails with cancellation but they ignored. I will open the case on them. Already started
I had agreed to act as a guarantor for my daughter, who is renting a property in London. The agent used Goodlord for the guarantor referencing process. It's been three weeks of back-and-forth with their unnecessarily complicated process. While we were on holiday and I didn’t have access to my payslips, I agreed to verify my income via open banking. However, due to further verification required by my bank, I was unable to proceed.
Upon returning from holiday, I verified my income through HMR
Very bad customer service, not good handover during staff change. Ask me to pay first before I start my application, and who dealt with my case left company another day, nobody ever contacted me until I phoned back to find out what happened. And tried to push me to another person to help, now blocked my phone no. I can't even phone through their company any contact no. Literally a fraud company. They didn't do anything after I paid £499, don't use this company.
