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Hendersons Estate Agents (Whitby)
3/5, 2 Reviews
50% Recommended
0% sales valuation accuracy
100% sales fee satisfaction
The UK's largest customer review website for the property industry.
Hendersons Estate Agents (Whitby)
21 Flowergate,,YO21 3BACertified Customer Experience
Report Summary
Report generated on (18 June 2025 @ 18:36:39)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
 Ama on 29th Dec 20221 Star Review Charlie was ever so rude to me on the phone hanging up on me when I tried to find a solution about me not being able to view the property in person and being a serious cash buyer. I understood that some buyers pull out of the sale hence their decision but any offer I put forward to reassure her of my interest was quickly denied. She rejected someone going to view the property on my behalf, rejected sending me a pre recorded video of the property, she rejected me doing a property survey upon my offer to show my commitment and then she also said she knows the vendors personally and they won't be consider any of my options, shutting me down in every direction. So frustrating and quite frankly rude to have the phone hung up on me when I simply said to her： okay then, I guess you don't want my money or my sale so I'll take my money elsewhere thank you. She didn't even let me finish talking and just hung up the phone on me. That's SO disappointing and disrespectful really. I cannot beg to give my money to a company that clearly doesn't want it, so I will give up.
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oliver.powell@conranestates.co.uk on 29th Jun 20215 Star Review Claire, Nick, Karin & the whole team at Hendersons team were all absolutely fantastic. It's one of the best experiences we have ever had with an estate agent and we would definitely use them again and recommend them. They were all lovely to speak to, reassuring and knowledgeable. Our purchase went through in a couple of months in what must be the busiest time for estate agents - ever!
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Latest Reviews
oliver.powell@conranestates.co.uk
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | % | 100.00% | £370,000 | £370,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
Address
Hendersons Estate Agents (Whitby)
21 Flowergate,, Whitby, North Yorkshire
YO21 3BA
01947 60 26 26
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 16:00
- 10:00 - 14:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Charlie was ever so rude to ...
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1 Star Review
Charlie
By : 'Ama'
Branch : Whitby, 21 Flowergate,
Services : Other
Sold price : £370000
Would you recommend ? : No
Postcode : YO22
29 Dec 2022
People found this helpful1
Charlie was ever so rude to me on the phone hanging up on me when I tried to find a solution about me not being able to view the property in person and being a serious cash buyer. I understood that some buyers pull out of the sale hence their decision but any offer I put forward to reassure her of ... Read Full Review
Comments (0)
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Ama said about Hendersons Estate Agents (Whitby)
Services : Other( )Date: 29th Dec 2022
Charlie was ever so rude to me on the phone hanging up on me when I tried to find a solution about me not being able to view the property in person and being a serious cash buyer. I understood that some buyers pull out of the sale hence their decision but any offer I put forward to reassure her of my interest was quickly denied. She rejected someone going to view the property on my behalf, rejected sending me a pre recorded video of the property, she rejected me doing a property survey upon my offer to show my commitment and then she also said she knows the vendors personally and they won't be consider any of my options, shutting me down in every direction. So frustrating and quite frankly rude to have the phone hung up on me when I simply said to her： okay then, I guess you don't want my money or my sale so I'll take my money elsewhere thank you. She didn't even let me finish talking and just hung up the phone on me. That's SO disappointing and disrespectful really. I cannot beg to give my money to a company that clearly doesn't want it, so I will give up.
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First Class ...
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5 Star Review
Claire
Claire
By : 'oliver.powell@conranestates.co.uk'
Branch : Whitby, 21 Flowergate,
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : YO21
30 Jun 2021
People found this helpful0
Claire, Nick, Karin & the whole team at Hendersons team were all absolutely fantastic. It's one of the best experiences we have ever had with an estate agent and we would definitely use them again and recommend them. They were all lovely to speak to, reassuring and knowledgeable. Our ... Read Full Review
Comments (0)Claire, Nick, Karin & the whole team at Hendersons team were all absolutely fantastic. It's one of the best experiences we have ever had with an estate agent and we would definitely use them again and recommend them. They were all lovely to speak to, reassuring and knowledgeable. Our purchase went through in a couple of months in what must be the busiest time for estate agents - ever!
Was this helpful?:
oliver.powell@conranestates.co.uk said about Hendersons Estate Agents (Whitby)
Services : Sales( As a Buyer )Date: 29th Jun 2021
Claire, Nick, Karin & the whole team at Hendersons team were all absolutely fantastic. It's one of the best experiences we have ever had with an estate agent and we would definitely use them again and recommend them. They were all lovely to speak to, reassuring and knowledgeable. Our purchase went through in a couple of months in what must be the busiest time for estate agents - ever!
They handled all our queries quickly. They managed the process really well. They were always very friendly, responsive and communicative, even whilst being incredibly busy during the Covid Pandemic and the Stamp Duty Holiday. We are very grateful for all their hard work on our purchase.
Thanks again Claire and the team!
Oliver & Kelly
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