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Ben Charles
3.8/5, 17 Reviews
71% Recommended
100% sales valuation accuracy
87% sales fee satisfaction
bencharles offers a complete and competitively priced property service. we are proud of our customer service delivery and fresh, positive attitude.
We are a modern and forward thinking business that has not lost site of the importance of core values. Honesty, integrity and trust are very important to us in our e
veryday dealings with our customers.
The process of buying, selling, renting and letting can be very stressful. Our role is to make certain that we do everything within our power to make the experience as enjoyable as possible.
The UK's largest customer review website for the property industry.
Ben Charles
96 Claypath,DH1 1RG
Certified Customer Experience
Report Summary
Report generated on (28 April 2025 @ 14:20:28)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Leila on 18th Dec 2020
1 Star Review
Horrible letting agent. Less than 24 hours before viewing the property, the woman rang me enthusiastically confirming the booking then let me down stating that the landlord has gave the property away! Same thing happened with Ben charles with one of my friend! Avoid this letting agent unless you want to be disappointed.
Very unprofesskonal, poor communication via the phone and will inform all my friends to avoid this letting agent.
Awful.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Sean on 14th Oct 2018
5 Star Review
Emma and the team at Ben Charles have been fantastic from start to finish on the sale of our property. Nothing was too much trouble and always informed us promptly on any updates. Delivered a highly professional service and guided the sale process to a very satisfactory conclusion. We would certainly recommend Ben Charles Estate Agent as a first choice business....Thanks again!...
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
KAREN on 12th Apr 2018
5 Star Review
I wanted to buy my first home, so I was more than apprehensive, to say the least. I later approached Rachael at Ben Charles. She immediately put me at ease, reassuring me that there was nothing to worry about. Rachael also explained that if there were any questions I thought of I could just ring her, which I did. The mortgage I was given in the end I was more than happy with. So a big thank you xx
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
mark on 19th Jan 2018
5 Star Review
i have used Ben Charles services several times now and as always the service i received was excellent.I find they have a very well balanced team with everyone very good at there part in the process.thanks again.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
geordie1 on 12th Jan 2018
5 Star Review
Excellent service, bought a house through Ben Charles, good advice and very helpful service.
Also, Emma is by far the most friendliest, patient and reliable person working in a front-facing customer service position!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 28/04/2025
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 87.00% | £167,000 | £170,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 1 | 2 | 7 | 0 | 2 | 0 | 1 | 3 |
Address
Ben Charles
96 Claypath, Durham,
DH1 1RG
0191 383 0011
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 03:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Latest Properties
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Ben Charles Branches (View All 2)
Horrible letting agent. Less ...
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1 Star Review
Ben
By : 'Leila'
Branch : Durham, 96 Claypath
Services : Other
Would you recommend ? : No
Postcode : DH6
Dec 18, 2020
People found this helpful0
Horrible letting agent. Less than 24 hours before viewing the property, the woman rang me enthusiastically confirming the booking then let me down stating that the landlord has gave the property away! Same thing happened with Ben charles with one of my friend! Avoid this letting agent unless you ... Read Full Review
Comments (0)
Horrible letting agent. Less than 24 hours before viewing the property, the woman rang me enthusiastically confirming the booking then let me down stating that the landlord has gave the property away! Same thing happened with Ben charles with one of my friend! Avoid this letting agent unless you want to be disappointed.
Was this helpful?:
Leila Barani said about Ben Charles
Services : Other( )Date: 18th Dec 2020
Horrible letting agent. Less than 24 hours before viewing the property, the woman rang me enthusiastically confirming the booking then let me down stating that the landlord has gave the property away! Same thing happened with Ben charles with one of my friend! Avoid this letting agent unless you want to be disappointed.
Very unprofesskonal, poor communication via the phone and will inform all my friends to avoid this letting agent.
Awful.
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#1 Estate Agent in ...
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5 Star Review
Emma
Rachel
By : 'Sean'
Branch : Durham, 96 Claypath
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH6
Oct 14, 2018
People found this helpful0
Emma and the team at Ben Charles have been fantastic from start to finish on the sale of our property. Nothing was too much trouble and always informed us promptly on any updates. Delivered a highly professional service and guided the sale process to a very satisfactory conclusion. We would ... Read Full Review
Comments on Agent Fees
Very Reasonable Fees
Comments (0)Was this helpful?:
Sean Keenan said about Ben Charles
Services : Sales( As a Vendor )Date: 14th Oct 2018
Emma and the team at Ben Charles have been fantastic from start to finish on the sale of our property. Nothing was too much trouble and always informed us promptly on any updates. Delivered a highly professional service and guided the sale process to a very satisfactory conclusion. We would certainly recommend Ben Charles Estate Agent as a first choice business....Thanks again!...
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First time ...
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5 Star Review
Rachel
By : 'KAREN'
Branch : Durham, 96 Claypath
Services : Mortgages
Would you recommend ? : Yes
Postcode : NE16
Apr 12, 2018
People found this helpful0
I wanted to buy my first home, so I was more than apprehensive, to say the least. I later approached Rachael at Ben Charles. She immediately put me at ease, reassuring me that there was nothing to worry about. Rachael also explained that if there were any questions I thought of I could just ring ... Read Full Review
Comments on Agent Fees
good
Comments (1)Was this helpful?:
KAREN said about Ben Charles
Services : Mortgages( )Date: 12th Apr 2018
I wanted to buy my first home, so I was more than apprehensive, to say the least. I later approached Rachael at Ben Charles. She immediately put me at ease, reassuring me that there was nothing to worry about. Rachael also explained that if there were any questions I thought of I could just ring her, which I did. The mortgage I was given in the end I was more than happy with. So a big thank you xx
The UK's Largest Customer Review Website for the Property Industry
By : Ben Waldram
Apr 14, 2018Hi Karen. Thank you for posting such positive feedback. It is great to hear that our mortgage services has provided you with a great service! I will highlight your comments in our next morning...
i have used Ben Charles ...
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5 Star Review
By : 'mark'
Branch : Durham, 96 Claypath
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH6
Jan 19, 2018
People found this helpful0
i have used Ben Charles services several times now and as always the service i received was excellent.I find they have a very well balanced team with everyone very good at there part in the process.thanks ... Read Full Review
Comments on Agent Fees
Everybody would like to pay less.But the fees are competitive and the service is worth the fees.
Comments (1)Was this helpful?:
mark perry said about Ben Charles
Services : Sales( As a Vendor )Date: 19th Jan 2018
i have used Ben Charles services several times now and as always the service i received was excellent.I find they have a very well balanced team with everyone very good at there part in the process.thanks again.
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By : Ben Waldram
Mar 26, 2018Thank you very much for your positive comments. I will feedback to the team in tomorrows morning meeting. Best wishes for the...
Excellent service, bought a ...
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5 Star Review
Rachel
Emma
By : 'geordie1'
Branch : Durham, 96 Claypath
Services : Sales( As a Buyer )
Sold price : £170000
Would you recommend ? : Yes
Postcode : 9
Jan 12, 2018
People found this helpful0
Excellent service, bought a house through Ben Charles, good advice and very helpful service. Also, Emma is by far the most friendliest, patient and reliable person working in a front-facing customer service ... Read Full Review
Comments on Agent Fees
Average.
Comments (1)Excellent service, bought a house through Ben Charles, good advice and very helpful service.
Was this helpful?:
geordie1 said about Ben Charles
Services : Sales( As a Buyer )Date: 12th Jan 2018
Excellent service, bought a house through Ben Charles, good advice and very helpful service.
Also, Emma is by far the most friendliest, patient and reliable person working in a front-facing customer service position!
The UK's Largest Customer Review Website for the Property Industry
By : Ben Waldram
Jan 18, 2018Thank you very much for your positive review. I will pass on your comments to Rachael and Emma - they will be delighted with the feedback. Best wishes for the future in your new...
We recently sold our house ...
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5 Star Review
Rachel
Emma
By : 'MichaelHill'
Branch : Durham, 96 Claypath
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH13
Nov 7, 2017
People found this helpful0
We recently sold our house through Ben Charles and couldn't have been more pleased with the service we received. Ben, Emma, Rachael and the team made the whole process seamless. Keeping in touch with us regularily and chasing parties across the chain to ensure we hit the required dates. We ... Read Full Review
Comments on Agent Fees
Very reasonable
Comments (1)We recently sold our house through Ben Charles and couldn't have been more pleased with the service we received. Ben, Emma, Rachael and the team made the whole process seamless. Keeping in touch with us regularily and chasing parties across the chain to ensure we hit the required dates.
Was this helpful?:
MichaelHill said about Ben Charles
Services : Sales( As a Vendor )Date: 7th Nov 2017
We recently sold our house through Ben Charles and couldn't have been more pleased with the service we received. Ben, Emma, Rachael and the team made the whole process seamless. Keeping in touch with us regularily and chasing parties across the chain to ensure we hit the required dates.
We would highly recommend for anyone looking to sell a property in the Durham area
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By : Ben Waldram
Nov 17, 2017Thanks for the great review. I hope the work on your new home is coming along well - best wishes for the future! Please do not hesitate to contact us if you need anything...
I have rented my property ...
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5 Star Review
Ben
By : 'JH'
Branch : Durham, 96 Claypath
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : DH2
Sep 25, 2017
People found this helpful0
I have rented my property with Ben Charles estate agents, Durham since August 2016 and would definitely recommend their service. They have an excellent team and all of the staff I have dealt with have been friendly, approachable, and efficient. All of the staff have been very responsive to emails ... Read Full Review
Comments on Agent Fees
Average - similar to most other agents.
Comments (1)Was this helpful?:
JH said about Ben Charles
Services : Letting( As a Owner )Date: 25th Sep 2017
I have rented my property with Ben Charles estate agents, Durham since August 2016 and would definitely recommend their service. They have an excellent team and all of the staff I have dealt with have been friendly, approachable, and efficient. All of the staff have been very responsive to emails and always provide regular email updates with payments, arrears, court work, viewings and any work required in the property. My flat has been let out 3x and each time the company have managed to find a tenant and let the property within a week and complete all of the necessary documents with no hassle. I have always been kept up to date by phone, email and text at every step of the way and honest and feedback has been provided by the team. I have worked closely with the Director Ben Waldram over the last 12 months regarding missed rental payments resulting in correspondence with the High Court. He has been extremely composed, accommodating, down to earth and has always been willing to assist. He has kept me updated throughout the entire process and was able to explain the process in simple terms and answer any questions that I had. He has recently secured a successful outcome on the case and I could not have done this complicated process without him! I know my rental property is in good hands using this company and I know that the staff are always on hand to offer support and reassurance as needed.
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By : Ben Waldram
Nov 17, 2017Thank you very much for the positive comments. It's a pleasure working with...
I have greatly appreciated ...
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5 Star Review
By : 'NewDurhamLet'
Branch : Durham, 96 Claypath
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : DH1
Aug 28, 2017
People found this helpful0
I have greatly appreciated bencharles' professional and friendly service. After an unfortunate escape of water halted plans to move into a selected rental less than two weeks before the move, bencharles worked to ensure that I would have a temporary place to stay while repairs (of several months ... Read Full Review
Comments (1)Was this helpful?:
NewDurhamLet said about Ben Charles
Services : Letting( As a Tenant )Date: 28th Aug 2017
I have greatly appreciated bencharles' professional and friendly service. After an unfortunate escape of water halted plans to move into a selected rental less than two weeks before the move, bencharles worked to ensure that I would have a temporary place to stay while repairs (of several months duration) were conducted. The bencharles team helped facilitate as smooth a move up to Durham as possible under the circumstances. Ben, Emma, and Gill & the team members I have worked most closely with over this process - have been helpful, knowledgeable, and professional. I would recommend bencharles unreservedly.
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By : Ben waldram
Sep 25, 2017Thank you very much for your review. Can I also take the opportunity to thank you for your patience during what must have been a stressful period. I am very pleased that we were able to organise...
Are reasonably efficient, ...
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2 Star Review
By : 'Jen'
Branch : Durham, 96 Claypath
Services : Letting( As a Tenant )
Would you recommend ? : No
Aug 21, 2017
People found this helpful2
Are reasonably efficient, however we were charged cleaning fees for dusting on leaving our rented property when we were advised when we arrived we only had to leave it as clean as what we found it. After looking at photos when we moved in and when we left the property, I am confident it was left ... Read Full Review
Comments (1)Was this helpful?:
Jen said about Ben Charles
Services : Letting( As a Tenant )Date: 21st Aug 2017
Are reasonably efficient, however we were charged cleaning fees for dusting on leaving our rented property when we were advised when we arrived we only had to leave it as clean as what we found it. After looking at photos when we moved in and when we left the property, I am confident it was left cleaner. There was no professional cleaning work done for us before we moved in and given its state I am sure they will have charged the previous tenant for cleaning work. Interesting to see if we get a receipt or photos of the cleaning work we are having to pay for when completed to see exactly what our fee has been spent on... Were also very slow at fixing our French door when broken, we had to chase the office after no response from our initial phone call and only fixed when a prospective tenant had booked a viewing.
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By : Ben Waldram
Sep 25, 2017Thank you very much for your review. I will make sure that the invoice for the cleaning conducted is forwarded. As discussed the light clean was required to remove dust which had accumulated during...
Buying a new build house is ...
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5 Star Review
Emma
Rachel
By : 'Zara'
Branch : Durham, 96 Claypath
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : DH1
Jul 24, 2017
People found this helpful0
Buying a new build house is always a stressful experience however Emma made this a much less stressful experience for us by keeping us fully informed. From the very beginning both Emma and Rachel have offered advice and have always been contactable and answered literally every single query we have ... Read Full Review
Comments (1)Was this helpful?:
Zara said about Ben Charles
Services : Sales( As a Buyer )Date: 24th Jul 2017
Buying a new build house is always a stressful experience however Emma made this a much less stressful experience for us by keeping us fully informed. From the very beginning both Emma and Rachel have offered advice and have always been contactable and answered literally every single query we have had. I would highly recommend Ben Charles
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By : Ben Waldram
Jul 26, 2017We got there in the end!! Congratulations on the completion of your dream home. Please do not hesitate to contact us if you need any further support or information. Best wishes for the...
We recently sold our home ...
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5 Star Review
Emma
By : 'Pattison86'
Branch : Durham, 96 Claypath
Services : Sales( As a Vendor )
Sold price : £167000
Would you recommend ? : Yes
Postcode : DH9
Jul 18, 2017
People found this helpful0
We recently sold our home through Ben Charles and couldn't have asked for a better service. Emma in particular was very friendly and professional and was always able to answer our questions and took the worry out of what could otherwise have been a very stressful experience. We would highly ... Read Full Review
Comments on Agent Fees
The fees were very reasonable in comparison to other local agents fees
Comments (1)Was this helpful?:
Pattison86 said about Ben Charles
Services : Sales( As a Vendor )Date: 18th Jul 2017
We recently sold our home through Ben Charles and couldn't have asked for a better service. Emma in particular was very friendly and professional and was always able to answer our questions and took the worry out of what could otherwise have been a very stressful experience. We would highly recommend Ben Charles to anyone looking to sell their home.
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By : Ben Waldram
Jul 20, 2017Many thanks for your review of Ben Charles. Great to hear such positive comments. I will pass on your feedback to Emma and the...
Best Estate Agents that I ...
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5 Star Review
By : 'Thomas'
Branch : Durham, 96 Claypath
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH1
Jun 8, 2017
People found this helpful0
Best Estate Agents that I have dealt with, really knowledgeable and helpful staff. answered all queries. Would definitely use again if ... Read Full Review
Comments on Agent Fees
good
Comments (1)Was this helpful?:
Thomas said about Ben Charles
Services : Sales( As a Vendor )Date: 8th Jun 2017
Best Estate Agents that I have dealt with, really knowledgeable and helpful staff. answered all queries. Would definitely use again if needed
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By : Ben
Jun 10, 2017Hi Thomas, Thank you very much for taking the time to review our business. I am delighted that your house sale went smoothly. We look forward to working with you again in the future. Best...
Ben Charles sold my property ...
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4 Star Review
By : 'Aly'
Branch : Durham, 96 Claypath
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH5
Apr 13, 2017
People found this helpful0
Ben Charles sold my property and we found that the staff were lovely, very informative, friendly and helpful, would definitely recommend them. Always ready to help. Thank ... Read Full Review
Comments on Agent Fees
very fare
Comments (1)Was this helpful?:
Aly said about Ben Charles
Services : Sales( As a Vendor )Date: 13th Apr 2017
Ben Charles sold my property and we found that the staff were lovely, very informative, friendly and helpful, would definitely recommend them. Always ready to help. Thank you
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By : Ben
Apr 15, 2017Thank you very much for taking the time to review Ben Charles Ltd. Very best wishes for the future in your new...
I want to thank everyone at ...
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5 Star Review
Rachel
By : 'Anon'
Branch : Durham, 96 Claypath
Services : Sales( As a Vendor )
Sold price : £140
Would you recommend ? : Yes
Postcode : SR7
Apr 11, 2017
People found this helpful0
I want to thank everyone at Ben Charles for such a smooth stress free service. Everyone was so friendly and helpful. Rachael completed my mortgage and we felt completely safe in her hands we didn't have to do worry. Our house is all sorted now and wouldn't have done it without them. Thank you ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Anon said about Ben Charles
Services : Sales( As a Vendor )Date: 11th Apr 2017
I want to thank everyone at Ben Charles for such a smooth stress free service. Everyone was so friendly and helpful. Rachael completed my mortgage and we felt completely safe in her hands we didn't have to do worry. Our house is all sorted now and wouldn't have done it without them. Thank you !!
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My wife rang to try and book ...
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1 Star Review
By : 'Andy'
Branch : Durham, 96 Claypath
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DH6
Feb 6, 2017
People found this helpful5
My wife rang to try and book a viewing. After waiting for an hour for a call back she was then passed onto a gentleman who she said had the worst attitude with her. Couldn't be bothered attitude and made her feel like she was a hinderance to him. I wonder if people who trust this company to ... Read Full Review
Comments (0)Was this helpful?:
Andy said about Ben Charles
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Feb 2017
My wife rang to try and book a viewing. After waiting for an hour for a call back she was then passed onto a gentleman who she said had the worst attitude with her. Couldn't be bothered attitude and made her feel like she was a hinderance to him. I wonder if people who trust this company to sell/let there houses know how there speaking to potential buyers/tenants.we will certainly be looking elsewhere
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Just had this estate agent ...
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1 Star Review
Ben
By : 'Anon'
Branch : Durham, 96 Claypath
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : DH1
Sep 6, 2016
People found this helpful2
Just had this estate agent tell me that he is not prepared to let me view a house as I am not forthcoming with details about my dog. Have just told him my dog is a lab cross, medium build, house trained 4yr old...what the hell does he want.....? I'm a working professional who can more than afford ... Read Full Review
Comments (0)Just had this estate agent tell me that he is not prepared to let me view a house as I am not forthcoming with details about my dog. Have just told him my dog is a lab cross, medium build, house trained 4yr old...what the hell does he want.....?
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Anon said about Ben Charles
Services : Letting( As a Prospective Landlord/Tenant )Date: 6th Sep 2016
Just had this estate agent tell me that he is not prepared to let me view a house as I am not forthcoming with details about my dog. Have just told him my dog is a lab cross, medium build, house trained 4yr old...what the hell does he want.....?
I'm a working professional who can more than afford to pay for this place yet Ben Charles (owner) took it upon himself to turn a potential tenant away. I hope the landlord is more than happy with their property standing empty at the behest of the estate agent.
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I had such a bad experience ...
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1 Star Review
By : 'anon'
Branch : Durham, 96 Claypath
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : DH1
Jul 28, 2015
People found this helpful4
I had such a bad experience with this agency when i rented with them, unannounced visits, checks on the property before moving in were incorrect then inspections every few weeks, the owner of the property must have been paying them a fortune! really unprofessional attitude towards tennants once ... Read Full Review
Comments (0)Was this helpful?:
anon said about Ben Charles
Services : Letting( As a Tenant )Date: 28th Jul 2015
I had such a bad experience with this agency when i rented with them, unannounced visits, checks on the property before moving in were incorrect then inspections every few weeks, the owner of the property must have been paying them a fortune! really unprofessional attitude towards tennants once youve signed the contract.. just horrible
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1 - 17 of 17 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10/15/2018, 10:27:53 AM by allAgents
