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Bedfordshire Accommodation Bureau Ltd
3.4/5, 15 Reviews
60% Recommended
100% letting valuation accuracy
67% letting fee satisfaction
No description for branch.
The UK's largest customer review website for the property industry.
Bedfordshire Accommodation Bureau Ltd
737 Dunstable Road,LU4 0HLCertified Customer Experience
Report Summary
Report generated on (19 June 2025 @ 01:24:20)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
 Laura on 4th Apr 20235 Star Review Bedfordshire Accommodation Bureau was excellent from start to finish when renting our property. Hassan and Ali were really helpful and kept good communication throughout. Renting the property within 4 days of being advertised.
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Gianna Cook on 16th Mar 20235 Star Review Good experience with Hussain today. Contacted me regarding a maintenance request I made. Very compassionate, understanding and helpful. Thank you!
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R Patel on 16th Dec 20225 Star Review Bedsaccom have been managing my properties for the last 4 years and have been very happy with there service. Always have your best interest in heart which is a rare things these days.
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Sharma on 31st Mar 20225 Star Review Big thank you to all the staff they went above and beyond today with all the issues at the property.
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David on 8th Jul 20215 Star Review With promises of new systems put in place, Bedfordshire accommodation has really outdone themselves. The process was efficient and staff were very kind.
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Latest Reviews
Simon Baston
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 67.00% | £780 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 0 | 6 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Address
Bedfordshire Accommodation Bureau Ltd
737 Dunstable Road, Luton, Bedfordshire
LU4 0HL
01582 410 151
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 09:30 - 18:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Social Media
Rankings
Latest Properties
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Bedfordshire Accommodation ...
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5 Star Review
By : 'Laura'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : LU1
5 Apr 2023
People found this helpful0
Bedfordshire Accommodation Bureau was excellent from start to finish when renting our property. Hassan and Ali were really helpful and kept good communication throughout. Renting the property within 4 days of being ... Read Full Review
Comments (0)
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Laura said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Owner )Date: 4th Apr 2023
Bedfordshire Accommodation Bureau was excellent from start to finish when renting our property. Hassan and Ali were really helpful and kept good communication throughout. Renting the property within 4 days of being advertised.
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Good experience with Hussain ...
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5 Star Review
Hassan
By : 'Gianna'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : LU3
16 Mar 2023
People found this helpful0
Good experience with Hussain today. Contacted me regarding a maintenance request I made. Very compassionate, understanding and helpful. Thank ... Read Full Review
Comments (0)Was this helpful?:
Gianna Cook said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 16th Mar 2023
Good experience with Hussain today. Contacted me regarding a maintenance request I made. Very compassionate, understanding and helpful. Thank you!
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Bedsaccom have been managing ...
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5 Star Review
By : 'R'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : LU3
16 Dec 2022
People found this helpful0
Bedsaccom have been managing my properties for the last 4 years and have been very happy with there service. Always have your best interest in heart which is a rare things these ... Read Full Review
Comments (0)Was this helpful?:
R Patel said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Owner )Date: 16th Dec 2022
Bedsaccom have been managing my properties for the last 4 years and have been very happy with there service. Always have your best interest in heart which is a rare things these days.
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Big thank you to all the ...
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5 Star Review
By : 'Sharma'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU1
1 Apr 2022
People found this helpful0
Big thank you to all the staff they went above and beyond today with all the issues at the ... Read Full Review
Comments (0)Was this helpful?:
Sharma said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 31st Mar 2022
Big thank you to all the staff they went above and beyond today with all the issues at the property.
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With promises of new systems ...
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5 Star Review
By : 'David'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU4
9 Jul 2021
People found this helpful0
With promises of new systems put in place, Bedfordshire accommodation has really outdone themselves. The process was efficient and staff were very ... Read Full Review
Comments (0)Was this helpful?:
David said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 8th Jul 2021
With promises of new systems put in place, Bedfordshire accommodation has really outdone themselves. The process was efficient and staff were very kind.
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I have currently let two ...
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5 Star Review
By : 'Simon'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LU1
18 Mar 2021
People found this helpful0
I have currently let two properties through Bedfordshire Accommodation and cant recommend them highly enough totally professional and attentive. I previously let though high street agents but would never go back. Customer care and attention to detail second to ... Read Full Review
Comments (0)Was this helpful?:
Simon Baston said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Owner )Date: 18th Mar 2021
I have currently let two properties through Bedfordshire Accommodation and cant recommend them highly enough totally professional and attentive. I previously let though high street agents but would never go back. Customer care and attention to detail second to none.
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Been with many agents in ...
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5 Star Review
By : 'Leon'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU1
14 Nov 2020
People found this helpful0
Been with many agents in Luton and can honestly say none of them even come close to the level of Bedfordshire Accommodation. There Friendly helpful staff always have time to ... Read Full Review
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Leon said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 14th Nov 2020
Been with many agents in Luton and can honestly say none of them even come close to the level of Bedfordshire Accommodation. There Friendly helpful staff always have time to help
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Worst agency ever, if I could ...
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1 Star Review
By : 'Ahmed'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LU4
9 Aug 2019
People found this helpful3
Worst agency ever, if I could I would give zeo star, I currently rent property with this agency and I will recommend not to rent any property with them as I'm suffering gravely. When things goes wrong they do not take the issue as priority, you would report the issue 1 weeks ago and would ... Read Full Review
Comments (2)Worst agency ever, if I could I would give zeo star, I currently rent property with this agency and I will recommend not to rent any property with them as I'm suffering gravely.
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Ahmed said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 8th Aug 2019
Worst agency ever, if I could I would give zeo star, I currently rent property with this agency and I will recommend not to rent any property with them as I'm suffering gravely.
When things goes wrong they do not take the issue as priority, you would report the issue 1 weeks ago and would allow time for them to sort it out but when you call back week later they have already forgotten about the problem.
So they will make excuses such as my colleague is dealing with it, they're currently busy to talk to you, I'll pass on the message and will get back to you, when you call 1/2 hour later, they'll tell you that I have passed on the message they will get back to you by end of the day not that the guy called back to tell you this, whoever is dealing with it they're still busy and cannot talk to you.
They made a policy if there is a delay even by 1 day on rent payment they will charge you, so what this is weekend and they're closed or the bank is closed you will still get charged, but they can delay weeks after weeks in fixing any issue at your property no matter if this a problem with your bathroom door or front door, they do not care about the tenants privacy or safety.
DO NOT RENT A PROPERTY WITH THIS AGENCY.
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By : Zia Shah
12 Oct 2020Fuck your life mate no one can do anything about us you signed the contract you read the rules follow now...
Rude staffs, illiterate and ...
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1 Star Review
By : 'Junior'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : LU2
3 Mar 2018
People found this helpful3
Rude staffs, illiterate and no common sense at all. They always make excuses in saying they would fix something and don't. Even when they send someone the person can't speak English and is also rude. The worse agent i have ever encounted. Avoid ... Read Full Review
Comments on Agent Fees
Bad
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Junior said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 3rd Mar 2018
Rude staffs, illiterate and no common sense at all. They always make excuses in saying they would fix something and don't. Even when they send someone the person can't speak English and is also rude. The worse agent i have ever encounted. Avoid them!!!!
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Brilliant service! I have ...
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5 Star Review
By : 'Jacob'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LU1
15 Feb 2017
People found this helpful0
Brilliant service! I have been renting with BAB for a very long time now and not once had a ... Read Full Review
Comments on Agent Fees
Agency fees are £150 which are very cheap compared to other extortionate amounts at other agency's I had applied with
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Jacob said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 15th Feb 2017
Brilliant service! I have been renting with BAB for a very long time now and not once had a problem
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Awful letting agents!! I ...
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1 Star Review
By : 'Annoyedtennant2016'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : LU5
23 Jul 2016
People found this helpful3
Awful letting agents!! I suggest anyone looking to rent with these people don't!!! They do not fix anything, mould and damp which they stil haven't sorted in 3 years!! A broken cooker for a year none of which has been sorted. They don't log your complaint and act clueless the next time you call, ... Read Full Review
Comments on Agent Fees
Bad
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Annoyedtennant2016 said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 22nd Jul 2016
Awful letting agents!! I suggest anyone looking to rent with these people don't!!! They do not fix anything, mould and damp which they stil haven't sorted in 3 years!! A broken cooker for a year none of which has been sorted. They don't log your complaint and act clueless the next time you call, everyone who works there is stupid can't talk basic sense. They do not care about you as a tenant. No working fire alarms, plugs melting in sockets, they send around half job bobs who never ever complete the repair to a reasonable standard. When I move out I would NEVER use them again as a agent. Please a word from the wise with experience of this shoddy agent DO NOT RENT it will be the most stressful time of your life!
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By : Pia
22 Nov 2017Awful people who do not care for anyone. Hospitalised numerous amounts of times due to toxins of dangerous mould they seem to think is ok to survive in. Constant leaks that remain unfixed for over...
The worst agents going! ...
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1 Star Review
By : 'Not'
Branch : Luton, 737 Dunstable Road
Services : Property Management
Rent PCM : £780
Would you recommend ? : No
Postcode : LU1
1 Dec 2014
People found this helpful0
The worst agents going! Nothing but trouble with them since day one. Staff are awful. They tell you they will sort this and that and call you back or send someone out for repairs and never do. They changed locks to communal door of flats and never bothered to let tenants know. They also didnt ... Read Full Review
What agent could do to change your mind?
Stick to their word and go out there way for their customers needs. Provide keys safely to each individual so this problem wouldnt have occured in the first place. Actually send out people for repairs instead of saying someone will be round and never does turn up
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Not happy said about Bedfordshire Accommodation Bureau Ltd
Services : Property Management( )Date: 1st Dec 2014
The worst agents going! Nothing but trouble with them since day one. Staff are awful. They tell you they will sort this and that and call you back or send someone out for repairs and never do. They changed locks to communal door of flats and never bothered to let tenants know. They also didnt provide all keys to each flat safely, leaving us without a key, being locked out of our home in the cold with a baby. Everyday for over a week i phoned and they said the key was being dropped today or tomoro and still never was. Absolutley fuming with this company and their unprofessional staff
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We have been renting through ...
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1 Star Review
By : 'unhappy'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LU3
17 Sept 2013
People found this helpful3
We have been renting through these unprofessional lettings agents for the last nine months we have people out on a monthly basis to fix problem after problem in the property. They left us without heat and hotwater for two days in freezing temperatures they say there going to call u back and never ... Read Full Review
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unhappy said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 16th Sep 2013
We have been renting through these unprofessional lettings agents for the last nine months we have people out on a monthly basis to fix problem after problem in the property. They left us without heat and hotwater for two days in freezing temperatures they say there going to call u back and never do and are rude and unhelpfull on the phone. They arranged property inspections that they turned up for. When u do ring they always seem to be out for lunch or away from there desk. And I have heard an ex employee witnessed the owner calling a tennant white trash. Save ur money and avoid these people at all costs
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[[EDIT ORIGINAL ...
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5 Star Review
By : 'maz'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
9 Jul 2012
People found this helpful1
[[EDIT ORIGINAL START]] bedforshire was a goof help as from experinece from a tentants i had i got i would reccommend it to anyone i would give it a 5 out of 6 [[EDIT ORIGINAL END]] bedforshire was a good help as from experinece from a tentants i had i got i would reccommend it to anyone i ... Read Full Review
Comments (0)[[EDIT ORIGINAL START]]
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maz said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 8th Jul 2012
[[EDIT ORIGINAL START]]
bedforshire was a goof help as from experinece from a tentants i had i got i would reccommend it to anyone i would give it a 5 out of 6
[[EDIT ORIGINAL END]]
bedforshire was a good help as from experinece from a tentants i had i got i would reccommend it to anyone i would give it a 5 out of 5
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I have spent the past 6 ...
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1 Star Review
By : 'Spanner'
Branch : Luton, 737 Dunstable Road
Services : Letting( As a Tenant )
Would you recommend ? : No
25 Jan 2012
People found this helpful6
I have spent the past 6 months with Bedfordshire Accommodation Bureau as my estate agent, and this has proven to be the most time consuming, stressful and disappointing period of my life as a renting customer. The customer service is terrible, the worst I have ever witnessed. The majority of the ... Read Full Review
Comments (0)I have spent the past 6 months with Bedfordshire Accommodation Bureau as my estate agent, and this has proven to be the most time consuming, stressful and disappointing period of my life as a renting customer.
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Spanner said about Bedfordshire Accommodation Bureau Ltd
Services : Letting( As a Tenant )Date: 25th Jan 2012
I have spent the past 6 months with Bedfordshire Accommodation Bureau as my estate agent, and this has proven to be the most time consuming, stressful and disappointing period of my life as a renting customer.
The customer service is terrible, the worst I have ever witnessed. The majority of the staff will happily lie to your face about any query you may possibly have, and I can guarantee, queries you WILL have.
The accommodation I rented through B.A.B looked lovely on first inspection but in fact as riddled with issues from multiple broken kitchen appliances, to all 3 bathrooms leaking terribly, to mould growing on anything left in our lounge or kitchen, to no heating for almost a week, electrical faults leading to a minor electrocution as well as having NO fire alarms throughout the property and having no more than a latch on the front door, which ultimately lead to us being burgled.
None of the above had even been considered before I moved into the property, and the only one B.A.B made any effort to investigate/repair was the fire alarm issue as this was in fact illegal on their behalf.
5 months later, still only the fire alarms remained repaired.
According to neighbours, previous tenants have also complained of the numerous issues the house was facing, but obviously B.A.B have never bothered to repair anything. One particular British Gas inspector claimed he had visited the house about the same boiler on 15 previous occasions (15!!), and had suggested numerous times to replace the boiler. It does not go without saying the boiler has still not been replaced, nor will it do in the foreseeable future.
If you are unlucky enough to have B.A.B as your estate agent, I would advise you call them pretending to be a prospective buyer, and do not give away your name until you are put through to the manager, otherwise, everyone else in the office will tell you that your ‘personal assisting agent' is unable to get to the phone, and will call you back soon – of course they never will. Another thing to watch out on, is that you become familiar with the staff's voices on the phone, as they have tendencies to put you through to a ‘manager', but in fact just put you through to another useless member of staff.
Some of the staff are also rather illiterate and so emailing is a long and fairly pointless process. When they do reply, you end up having to ring up anyway simply because the email makes no logical sense at all and is un-readable.
Competing agencies in the area have made us aware that B.A.B rarely follow standard legal practices, despite what they tell you. So best to keep photocopied evidence of everything you sign/read, and get written proof of all the rubbish they tell you on the phone – again, this is often a tricky process bearing in mind the illiteracy issue!
If you are going to be renting a property from B.A.B, ensure you fully inspect the accommodation before you sign the contract. I know this is procedure in any instance, but with B.A.B this is particularly important, as any issues you do have WILL NOT get resolved unless it is a legal requirement or you are at a serious health risk – and I mean really serious. The ordeal you will have to go through to get any other issues resolved is enough of a health risk in itself, but this they simply do not care about.
Being burgled due to having no deadlocking facility, then being blackmailed with a form declaring myself and fellow housemates would not take them to court over the ongoing issues in order to get our deposit back, was the final nail in the coffin in our situation. I only hope I can provide some insight and share a warning to everyone looking to rent in the area before signing a contract with Bedfordshire Accommodation Bureau.
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Last updated at 3/10/2023, 6:02:01 AM by allAgents
