97% sales valuation accuracy
96% sales fee satisfaction
90% lettings valuation accuracy
96% lettings fee satisfaction
Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.Our aim is that each client experiences first class attention to their ...
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Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
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Latest Reviews
View all Reviews 123
11th Oct 2024
reviewed by 'Georgios'
25th Sep 2024
reviewed by 'Lianne'
28th Aug 2024
reviewed by 'piergraziano usai'
5th Apr 2024
reviewed by 'Salman'
5th Apr 2024
reviewed by 'Tony Llewellyn'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £139,000 | £493,000 |
| Lettings | 90% | 96% | £300 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 3 | 25 | 1 | 38 | 0 | 21 | 1 | 6 | 1 |
Areas covered
- E14
- SE1
- E1
- Canary Wharf Docklands
- E2
- East London
- E3
- E1W
- E16
- E6
- E15
- E17
- E20
- SE16
Address
49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Jan 11,2012
Jan 11,2012
9
people found
this helpful
this helpful
Visited this agent for the second time recently. First visit a was not great due to a staff member I now believe was actually the boss "butting in" to my conversation with the agent I was dealing with when I was asking questions which she ...
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What agent could do to change your mind?
I believe the agent could have been more understanding and answered my questions and provided better customer service. More flexibility and less of a "suspicious" behaviour that makes customers feel uncomfortable. They may have had bad customers in the past, but that is no way to treat future customers. We ask questions because some estate agents cannot be trusted to you know. They should appreciate this and be more understanding and not expect us to have no security when parting with money. Felt like to much of a dictatership. Bad agency.Attached Filesnbsp;
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Nov 10,2011
Nov 10,2011
87
people found
this helpful
this helpful
t's only on very rare occasions that I give an opinion about a company's service. Not that I can't be bothered, it's just that I am rarely inspired. Alphabet City have inspired me.
I have used Alphabet for more than 10 years to handle the two ...
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Oct 12, 2021
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(1)
Dear Valerie, thank you for taking the time to leave your positive review. The team are thrilled to read your feedback and it's been our pleasure to be able to both manage and sell your property for you. We really appreciate your continued business for over ten years and wish you all the best, Alphabet City ...
Nov 15,2009
Nov 15,2009
3
people found
this helpful
this helpful
Had a very bad experience with this agency.
A leak in the bathroom was not taken care of even though the tenants kept complaining about for 3 months. Eventually the leak resulting in water dripping down the flat below and the cost for fixing doubled.
The ...
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Caroline
(56)
Michelle
(26)
Lydia
(20)
Rebekah
(12)
Shoshannah
(5)
John
Amulya
Vendor Fees
Standard FeesSole Agency 2% + VAT (2.4% inc. VAT)
Where Alphabet City is the sole agent selling your property.
Multi Agency 3% + VAT (3.6% inc. VAT)
Where Alphabet City and other agents are instructed to sell.
If you wish to use Alphabet City to sell more than one property on your behalf, please contact us.
For answers to frequently asked questions please visit;
www.alphabetcity.co.uk/sell/sellers-faqs-fees-terms
Landlord Fees
Standard FeesFully Managed 15% + VAT
Alphabet City manages the property on a daily basis throughout the length of the tenancy. Click here for details of our Managed Service.
Let Only 10% + VAT
Alphabet City will arrange everything on your behalf up to the point of move in and the tenancy will then be handed over to you to manage. Click here for details of our Let Only Service.
If you wish Alphabet City to let or manage more than one property on your behalf, please contact us to discuss a tailored fee for your property transaction.
For a full breakdown of Alphabet City Company Charges please visit;
www.alphabetcity.co.uk/landlord/landlord-faq-fees-terms
Tenant Fees
We are a transparent agent, for a full breakdown of Alphabet City company charges please visit;www.alphabetcity.co.uk/rent/rent-faq-fees-terms Last updated at 19/10/2021, 11:50 AM by Alphabet City
Complaints Procedure
Alphabet City is committed to providing a first-class service. Should you not be entirely satisfied, we want to hear from you so that we can put matters right and take steps to prevent the problem happening again.
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Last updated at 12:40 PM 03/12/2014 by allAgents
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Best Estate Agent in E14 
