97% sales valuation accuracy
96% sales fee satisfaction
90% lettings valuation accuracy
96% lettings fee satisfaction
Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.Our aim is that each client experiences first class attention to their ...
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Alphabet City is a boutique estate, letting and property management agency serving Canary Wharf, Stratford and London Docklands. Established in 1990, this family run firm delivers a bespoke, professional and friendly service in a complex and diverse market place.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
Our aim is that each client experiences first class attention to their needs.
We are highly respected property specialists with in-depth local expertise and a proven track record of success even in the most challenging markets. Our approach is enthusiastic, proactive and realistic. We keep our word.
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Latest Reviews
View all Reviews 123
11th Oct 2024
reviewed by 'Georgios'
25th Sep 2024
reviewed by 'Lianne'
28th Aug 2024
reviewed by 'piergraziano usai'
5th Apr 2024
reviewed by 'Salman'
5th Apr 2024
reviewed by 'Tony Llewellyn'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 96% | £139,000 | £493,000 |
| Lettings | 90% | 96% | £300 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 3 | 25 | 1 | 38 | 0 | 21 | 1 | 6 | 1 |
Areas covered
- E14
- SE1
- E1
- Canary Wharf Docklands
- E2
- East London
- E3
- E1W
- E16
- E6
- E15
- E17
- E20
- SE16
Address
49 West India Dock Road
Limehouse,London
Greater London
E14 8HN
020 7345 9666
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Jan 23,2015
Jan 23,2015
55
people found
this helpful
this helpful
Alphabet City has provided great service throughout the property renting process.
Everything from arranging the viewing, sorting out the administration, confirming the reference, inventory, agreement handling was done promptly and in very professional manner.
Their representatives are very responsive, friendly and helpful with any kind ...
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Comment on agent fees
The fees charge were adequate for the services provided. Not overpriced as other agencies.
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Feb 18, 2015
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Dear Peter & Silvia, Many Thanks for taking the time to write this review of the service that you received at Alphabet City. It's wonderful to receive such positive feedback from you both. We know that moving home can be a stressful time and we always strive to make the process as streamlined as possible for our clients. We are thrilled you experienced that with us. We look forward to you enjoying your tenancy with us. Kind Regards, from all the team at Alphabet City ...
Jan 09,2015
Jan 09,2015
49
people found
this helpful
this helpful
Thank you for your services and advice which were excellent as usual. We have been with you since 1999 - I think that in its self says it all. Keep it going, you are a good team!...
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Feb 18, 2015
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Dear Mr Baldwin, we would like to take this opportunity to Thank You for your review. It has been an absolute pleasure managing your property over the past 16 years and we really appreciate your loyalty. When Alphabet City was established it was always our goal to provide the highest level of customer service to our clients and to maintain long standing working relationships...well that is definitely the case with you! We thank you again for your continued business and support over the years ...
Dec 29,2014
Dec 29,2014
49
people found
this helpful
this helpful
We rented a property for 4 years through Alphabet City, and I have to say they are head and shoulders above all the Agents I have ever dealt with. Professional, friendly, effective. Any queries were well dealt with, and we were supported through out the tenancy. ...
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Feb 19, 2015
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Dear Londontown, we really love to hear that our tenants enjoyed their time while renting through Alphabet City. It was a pleasure to have your family as tenants over the 4 years and we were sad to loose you. We appreciate hearing such positive feedback from our clients and your review is praise indeed! We are happy that you received the high level of customer service that is the ethos of our company. Thanks so much for the review & please contact us if you are looking for a property in the are ...
Dec 28,2014
Dec 28,2014
46
people found
this helpful
this helpful
It is always a pleasure to deal with the staff of Alphabet City. They have responded all our requests promptly with polite manner, and all the issues have been dealt with in a effective and efficient way....
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Feb 24, 2015
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(1)
Dear The City Rooms, thank you so much for your kind review. We have enjoyed our corporate relationship over the past couple of years and housing your clients. We feel that it is essential to address any queries or maintenance issues with a proactive approach to maintain happy tenants...this is in everyone's best interest. We look forward to your continued business. Thanks again, from all the team at Alphabet City ...
Dec 27,2014
Dec 27,2014
47
people found
this helpful
this helpful
Shoshannah and all the team have been excellent. Prompt service, excellent quality inventory and condition report. Only been with them for 6 months - so far the best agency I've had dealings with (out of many)....
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Feb 24, 2015
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Dear Paul, we are delighted to read your review of the service that you have experienced renting through us. Thanks for your feedback on the inventory report...the quality of these reports for both tenants and landlords cannot be underestimated. Providing a prompt service to our clients is crucial living in such a fast paced society and we appreciate you noticing this. Thank you - from all the team at Alphabet City ...
Dec 26,2014
Dec 26,2014
47
people found
this helpful
this helpful
My family is very please with the service provided by Alphabet city during the last year and a half, time that we have been using its service. They helped us to find the right property for us and since then they have been very attentive, ...
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Oct 07, 2021
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Dear Alex, we greatly appreciate your positive review, thank you! The team at Alphabet City always work hard to delivery a great service to our clients and it’s brilliant to hear about your family’s experience with us. Thanks again and all the best, Alphabet City ...
Dec 24,2014
Dec 24,2014
46
people found
this helpful
this helpful
Alphabet City managed an apartment for me for many years after I was relocated. During those years Lydia and Michelle kept up just the right level of contact, calling or emailing me when decisions were needed but never bothering me unnecessarily. When I sold the ...
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Oct 07, 2021
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Dear Frank, thanks for taking the time to leave your positive feedback. We’re so pleased to hear that you were happy with the different services you used over the years. Your continued business has been greatly appreciated and we hope to be of service in the future. Best regards, Alphabet City ...
Dec 24,2014
Dec 24,2014
45
people found
this helpful
this helpful
We are very pleased with the service provided by Lydia and her team at Alphabet City. Not only did they succeeded in finding a perfect flat for our needs but also they have been very helpful and kind throughout the whole tenancy. We are really ...
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Oct 07, 2021
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Dear Juan, thanks for your positive review, it’s greatly appreciated. We're pleased to have helped you find the perfect flat to rent and it's great to hear that you were happy with the service you received from the Alphabet City team during your tenancy. Best regards, Alphabet City ...
Dec 24,2014
Dec 24,2014
48
people found
this helpful
this helpful
I havent selected a staff member to mention as all of the staff we have dealt with the last year have been fantastic! One of my biggest compliments to Alphabet city is that they are prompt at returning phone calls. Also the last month they ...
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Oct 07, 2021
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Dear Bronwen, thank you so much for your positive review and for being a long-term tenant of ours. We are happy to hear the team at Alphabet City have always been responsive in assisting you during your tenancy and thanks for continuing to rent with us. Best Regards, Alphabet City ...
Dec 19,2014
Dec 19,2014
45
people found
this helpful
this helpful
I really would like to thank Christine and valuable team of Alphabet City for their best support provided in selling my property. I appreciate their professional approach and positive attitudes which helped me to sell my property in a short time and hassle free. I ...
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Oct 07, 2021
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(1)
Dear Savas, thank you for taking the time to leave us a review and for choosing Alphabet City to sell your property. We were thrilled to be able to secure the sale of your property quickly and appreciate your recommendation to potential clients. Best regards, Alphabet City ...
Oct 06,2014
Oct 06,2014
34
people found
this helpful
this helpful
I have just bought my flat which was marketed by Alphabet City (September 2014). I found the team at Alphabet City very helpful, with a very poorly responsive seller (out of the country) Christine and Caroline went further than expected to ensure I had enough information ...
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Oct 07, 2021
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(1)
Dear Richard, thanks for taking the time to leave your positive feedback. We were pleased to help you in the purchase of your new property. The team at Alphabet City worked hard to ensure that your purchase went through to completion despite challenges along the way. We look forward to being able to assist you with any future property transactions. Best Regards, Alphabet City ...
Sep 19,2014
Sep 19,2014
2
people found
this helpful
this helpful
I have used Alphabet City for a year. The fees charged by the agency were not clear. Just before signing the contract they would ask for different things which have never mentioned before. Property details were not clear as well - they don't seem to ...
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Sep 16,2014
Sep 16,2014
37
people found
this helpful
this helpful
This is just an excellent and highly professional team! Every member was incredibly friendly to me, and ready to give a helping hand any moment I needed.
I faced a quite complicated selling and buying situation, and it's difficult to overestimate what has been done ...
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Oct 07, 2021
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(1)
Dear Larisa, thank for taking the time to leave us a positive review. We know how stressful selling a property and moving home can be, so we were pleased to be able to secure your sale and be of assistance throughout the process. We hope you enjoy your new hope and thank you for choosing Alphabet City. Best regards, Alphabet City ...
Sep 12,2014
Sep 12,2014
55
people found
this helpful
this helpful
This is an agent that pride itself in professional & personal service. Unlike agents who say what you want to hear, they will give you a honest answer. The team is very knowledge and efficient. l recommend it....
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Oct 07, 2021
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(1)
Dear Anita, thank you for taking the time to leave your positive feedback. We are pleased to hear that you are happy with the professional service you receive from the Alphabet City team and we thank you for your continued business. Best regards, Alphabet City ...
Sep 05,2014
Sep 05,2014
51
people found
this helpful
this helpful
I found Christine to be friendly and informative. She gave me the option of texting my offer over the weekend, the Sunday after I'd seen the property with her. She was also highly adept at keeping communication between the two solicitors going when the purchase ...
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Oct 07, 2021
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(1)
Dear Anna, thanks for your positive review of your experience of purchasing a property through Alphabet City. It's great to hear that you had positive interactions with all of the sales team. Thanks again and we wish you all the best, Alphabet City ...
Aug 31,2014
Aug 31,2014
1
people found
this helpful
this helpful
The agency is unresponsive and often very rude. I have been repeatedly told by my tenants that the agent is unclear about the fee they are charging and had unpleasant experience in communication as well. This is a very small agency that seem to be ...
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Aug 19,2014
Aug 19,2014
55
people found
this helpful
this helpful
Christine and Caroline handled my purchase of a property brilliantly. They were both extremely responsive and gave me confidence in their operations. On the day of exchange a document requested from the vendor still hadn't arrived. Caroline visited the Local Authority to collect the document ...
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Oct 07, 2021
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Dear RTR, it's brilliant to hear that you were pleased with how Alphabet City assisted with your purchase. Alphabet City take pride in going ‘the extra mile’ to get the job done and are pleased to hear that you would not hesitate to use our service again. Thank you! Best regards, Alphabet City ...
Aug 15,2014
Aug 15,2014
51
people found
this helpful
this helpful
I was very please with the service I received.
Christine Charles was very helpful during my purchase.
I would recommend Christine and her team in the future....
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Oct 07, 2021
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Dear Darran, thank you for taking the time to give us your positive feedback. It's great to hear that you would recommend Alphabet City to potential clients and are glad that you were happy with the service you received. Thank you and we wish you all the best, Alphabet City ...
Aug 04,2014
Aug 04,2014
38
people found
this helpful
this helpful
Dear Alphabet City, Thank you for letting and managing my property over the past 20 years. It has been continuously occupied during this time and you have dealt with any problems - structural or tenant-wise quickly and professionally. Your help has taken all the weight off ...
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Oct 07, 2021
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Dear Mr Griffiths, it has been a pleasure to manage your property over the last 20 years and counting, where has time gone! Your ongoing business and loyalty to Alphabet City is greatly appreciated and we look forward to continuing to manage your property. Best Regards, Alphabet City ...
May 28,2014
May 28,2014
58
people found
this helpful
this helpful
I have employed Alphabet City to rent out my property in East London. As this was the first time I have done this I was fairly anxious as there are quite a few things to think about. Kadon has re-assured me and provided all the ...
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Oct 07, 2021
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Dear Dani, we really appreciate your positive feedback and recommending us to friends. It was our pleasure to walk you through the rental process and to secure a tenant. Thank you for choosing Alphabet City. Best regards, Alphabet City ...
Apr 16,2014
Apr 16,2014
60
people found
this helpful
this helpful
We sold a flat in E14 using Alphabet City. They were proactive, efficient, trust-worthy, helpful and enormously professional. We were extremely impressed with them thoughout the sale process. They also managed a disorganised and slow buyer very well, pushing the sale through when it looked ...
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Oct 07, 2021
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Dear A, thanks for your review and for choosing Alphabet City to sell your property. We are happy to hear that you found the team at Alphabet City dedicated, professional and worked hard to ensure your property completed. We also appreciate your recommendation to future clients. Wishing you all the best, Alphabet City ...
Jan 09,2014
Jan 09,2014
76
people found
this helpful
this helpful
The Alphabet City staff are friendly and very professional. It was a pleasure selling my property through them. They bent over backwards for me. Kept me up to date with everything that was going on and sold the property quickly and got more than the ...
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Oct 07, 2021
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Dear Christian, thank you for your positive feedback and we were happy to be of assistance to you throughout the process of your sale. Thanks for your confidence in recommending us to future clients and choosing Alphabet City as your agent. Best regards, Alphabet City ...
Jan 08,2014
Jan 08,2014
77
people found
this helpful
this helpful
Alphabet City were sole agents to the property I wanted to buy. I would recommend them in a second. Highly professional, fast response to questions, informative, helpful, honest. Many qualities rarely found in estate agents found in abundance at Alphabet City. Despite challengin circumstances with ...
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Oct 07, 2021
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Dear Miss, it’s great to hear that you had a pleasurable experience when purchasing a property through Alphabet City. The team always work hard to make the process as smooth as possible as they are conscious that it can be both complex and stressful. Thanks for recommending us to others, it is greatly appreciated! Best regards, Alphabet City ...
Jan 07,2014
Jan 07,2014
85
people found
this helpful
this helpful
I leave everything to Alphabet City, who look after all the details while I relax with peace of mind in my retirement here in Spain. They even do the unexpected extras such as forwarding my mail, dealing with taxes and the local authority. I cannot ...
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Oct 07, 2021
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Dear Tony, it’s been our pleasure to be able to manage your property for you. Alphabet City are pleased to hear that we take the stress of worrying about your property away from you. We appreciate your review and look forward to continuing to be of assistance. Best Regards, Alphabet City ...
Jan 03,2014
Jan 03,2014
79
people found
this helpful
this helpful
I lived few years in London and after we left to live in the Middle East we needed an Agency to manage our flat, at the beginning we used Alex Neil and it was a disaster, to re let our flat we had to redecorate ...
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Oct 07, 2021
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Dear Sonia, you’re more than welcome and we are happy to hear your positive feedback on the service that you have received from the team. We look forward to continuing to assist you with the management of your properties. Best Regards, Alphabet City ...
Jan 03,2014
Jan 03,2014
72
people found
this helpful
this helpful
We have collaborated with Alphabet City for over 20 years to assist students to find suitable private sector housing in the local area. In all this time we have never received negative feedback/comments from any students or staff, which is definitely something Alphabet City can ...
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Oct 07, 2021
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Dear Barbara, it has been our pleasure to be able to assist your students over the past 20 years to secure properties to rent while studying. We understand that the rental process can be daunting for many and are pleased that your students had a pleasurable experience with us. We are honored to be recommended by you and look forward to continuing to be of assistance. Best Regards, Alphabet City ...
Dec 23,2013
Dec 23,2013
83
people found
this helpful
this helpful
In 1996 I bought a flat in Canary Wharf and used Alphabet City as my letting agent. Over the next few months, I bought a further six flats and Alphabet City took care of all these for me. As I neared retirement, I sold five of ...
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Attachments
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Oct 07, 2021
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Dear Ron, what can we say…Thank You! It’s been our pleasure and joy to rent and sell properties in your portfolio over the many years that you have used Alphabet City’s services. We thank you again and appreciate your business and loyalty to us. Wishing you all the best, Alphabet City ...
Dec 19,2013
Dec 19,2013
83
people found
this helpful
this helpful
Very good team of members that were helping me all the time in the previous year in every aspect of letting. Highly recommended!...
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Oct 07, 2021
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Dear Mei, we are delighted to hear that you would recommend us to others. We are pleased that the interactions you have had with all members of our staff has been positive and we look forward to continuing to assist you with your property. Best Regards, Alphabet City ...
Dec 18,2013
Dec 18,2013
82
people found
this helpful
this helpful
I think very positively about this organisation as they are very good, very useful & very helpful. They always give a very professional service. I would be very happy to give all of my business to Alphabet City....
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Oct 07, 2021
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Dear Mr Bhuia, we are so pleased to hear your positive feedback, thank you! Alphabet City has worked with you for many years and your continued business is greatly appreciated. We thank you again for choosing us to both rent and sell properties in your portfolio. Best Regards, Alphabet City ...
Jul 16,2012
Jul 16,2012
79
people found
this helpful
this helpful
I began buying into the property market in 1999 and been letting ever since. Over the years I have been constantly searching and switching estate agents to manage my portfolio until I came across Alphabet City, if my memory serves me correct I started to use ...
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Vendor Fees
Standard FeesSole Agency 2% + VAT (2.4% inc. VAT)
Where Alphabet City is the sole agent selling your property.
Multi Agency 3% + VAT (3.6% inc. VAT)
Where Alphabet City and other agents are instructed to sell.
If you wish to use Alphabet City to sell more than one property on your behalf, please contact us.
For answers to frequently asked questions please visit;
www.alphabetcity.co.uk/sell/sellers-faqs-fees-terms
Landlord Fees
Standard FeesFully Managed 15% + VAT
Alphabet City manages the property on a daily basis throughout the length of the tenancy. Click here for details of our Managed Service.
Let Only 10% + VAT
Alphabet City will arrange everything on your behalf up to the point of move in and the tenancy will then be handed over to you to manage. Click here for details of our Let Only Service.
If you wish Alphabet City to let or manage more than one property on your behalf, please contact us to discuss a tailored fee for your property transaction.
For a full breakdown of Alphabet City Company Charges please visit;
www.alphabetcity.co.uk/landlord/landlord-faq-fees-terms
Tenant Fees
We are a transparent agent, for a full breakdown of Alphabet City company charges please visit;www.alphabetcity.co.uk/rent/rent-faq-fees-terms Last updated at 19/10/2021, 11:50 AM by Alphabet City
Complaints Procedure
Alphabet City is committed to providing a first-class service. Should you not be entirely satisfied, we want to hear from you so that we can put matters right and take steps to prevent the problem happening again.
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Last updated at 12:40 PM 03/12/2014 by allAgents
To quickly resolve your complaint, please submit it in writing by either by email to [email protected], or post to Caroline Conlon MNAEA, MARLA, Director, Alphabet City Ltd., 49 West India Dock Road, London E14 8HN. You will receive acknowledgement within one business day, and a full written response within 7 working days.
We would hope that the response received would be satisfactory. However, if you are not satisfied, you have the right to refer your complaint to The Property Ombudsman for Estate Agents at The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: [email protected], or ARLA (www.arla.co.uk), or NAEA (www.naea.co.uk). They will then consider the complaint and review the matter.
Best Estate Agent in E14 
